g2 crowd best of 2014 winners

G2 Crowd: Best of 2014 Award Winners (Part One)

 The Best of 2014 (Part Two)

With 2014 nearly in the books, we wanted to look back at some of the products that made an impact on our site throughout the year – and there were many.

How did we go about doing this? We dug into our data set from more than 20,000 reviews to determine the top-rated products based on survey criteria in our product review form. From here, we were able to develop our very first “Best of 2014” lists. (Data accurate as of December 16, 2014.)

In this post, you’ll find lists of the top products site wide in the following categories, based on the number of reviews that were written in 2014 only:

1.   Highest rated, by reviewer company size:

  • small business (companies with 50 or fewer employees)
  • mid-sized business (51 to 1,000 employees)
  • enterprise (1,001+ employees)

2.   Highest rated, overall (based on net promoter score)

3.   Highest rated, support

4.   Highest rated, ease of use

5.   Highest rated, ease of setup

6.   Highest rated, ease of doing business with

7.   Highest rated, G2 Crowd score

A few quick notes: first, we only included products with 20 or more reviews. Secondly, each category’s award winners are ordered by number of reviews from most to fewest.

Stay tuned as we will soon announce the top five products by customer satisfaction in each of the categories that we produced reports for in 2014.  (Read the winners after the jump.)


g2 crowd best of 2014 highest rated small biz

Highest Rated, Satisfaction (Small Business Users)

Users were asked to rate the vendors on whether they would recommend the product to their peers. To qualify, products must have been reviewed by 20+ users from companies with 50 or fewer employees. Products below are listed in order of most to fewest reviews of top products in the small business user segment.


Highest Rated, Satisfaction (Mid-Size Business Users)

Users were asked to rate the vendors on whether they would recommend the product to their peers. To qualify for this, products must have been reviewed by 20+ users from companies with 51 to 1,000 employees. Products below are listed in order of most to fewest reviews of top products in the mid-size business user segment.


Highest Rated, Satisfaction (Enterprise Users)

Users were asked to rate the vendors on whether they would recommend the product to their peers. To qualify for this, products must have been reviewed by 20+ users from companies with more than 1,000 employees. Products below are listed in order of most to fewest reviews of top products in the enterprise business user segment.


g2 crowd best of 2014 highest rated overall

Highest Rated, Satisfaction (Overall)

Users were asked to rate the vendors based on whether they’d recommend the product to their peers. Products with 20+ verified responses qualified for the list; top products listed below are in order of most to fewest reviews. 


Highest Rated, Support.

Users were asked to rate the product’s support team and its ability to respond quickly and accurately to their questions and cases. Products with 20+ verified responses qualified for the list; top products listed below are in order of most to fewest reviews. 


Highest Rated, Ease of Use.

Users were asked to rate the product based on whether it was a delight to use, how intuitive it was to learn and if it improved their productivity. Products with 20+ verified responses qualified for the listtop products listed below are in order of most to fewest reviews. 


Highest Rated, Ease of Setup.

Users were asked to rate the product on how easy it was to set up and roll out to the user base.  This question was only asked to administrators of the solution. Products with 20+ verified responses qualified for the list; top products listed below are in order of most to fewest reviews. 


Highest Rated, Ease of Doing Business With.

Users were asked to rate the product on their experience working with the vendor and if they were a good partner, sharing accountability for success.  This question was only asked to administrators and business sponsors of the solution. Products with 20+ verified responses qualified for the list; top products listed below are in order of most to fewest reviews. 


Top G2 Crowd Score.

These are the products with the highest overall G2 Crowd score in 2014, ordered by most to fewest reviews. Products with 20+ verified responses qualified for the list; top products listed below are in order of most to fewest reviews. 

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 The Best of 2014 (Part Two)

For more frequent updates, be sure to follow G2 Crowd on LinkedIn and Twitter.

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