Compare Best Help Desk: Best of Breed Software

G2 Crowd helps you compare the best Help Desk: Best of Breed Software products. You can compare products on the Grid, or by selecting any of the products for a side-by-side comparison. In addition, you can download the full report for more detailed information about Help Desk: Best of Breed Software products.

G2 Crowd Grid for Help Desk: Best of Breed

for Help Desk: Best of Breed
G2 watermark
Grid℠ Scoring
Contenders
Leaders
High Performers
Niche
TeamSupport in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Zendesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Freshdesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
HappyFox  in G2 Crowd Best Help Desk: Best of Breed Software Comparison
IssueTrak in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Desk.com in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Kayako in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Parature in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Market Presence
Satisfaction
Sort by:
# of Ratings
Satisfaction
Market Presence
G2 Score
TeamSupport in G2 Crowd Best Help Desk: Best of Breed Software Comparison
TeamSupport
94
62
94
29
57
Zendesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Zendesk
85
69
85
62
72
Freshdesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Freshdesk
84
49
84
44
62
HappyFox  in G2 Crowd Best Help Desk: Best of Breed Software Comparison
HappyFox
71
17
71
17
47
IssueTrak in G2 Crowd Best Help Desk: Best of Breed Software Comparison
IssueTrak
55
15
55
27
51
Desk.com in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Desk.com
41
25
41
46
59
Kayako in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Kayako
22
14
22
31
49
Parature in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Parature
8
20
8
34
49

Overview of Best Help Desk: Best of Breed Software Comparison

The best Help Desk: Best of Breed Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid:
  • Leaders offer Help Desk: Best of Breed products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources. Leaders include: Zendesk
  • High Performers provide products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category. High Performers include: Freshdesk, TeamSupport, IssueTrak, HappyFox
  • Contenders have significant scale and resources, but their products have received below average user satisfaction ratings or have not yet received a sufficient number of reviews to validate their products.
  • Niche vendors do not have the scale and market share of the Leaders. They may have been rated positively on customer satisfaction, but have not yet received enough reviews to validate their success. Niche include: Desk.com, Kayako, Parature