Good indexing of records. Excellent bread crumb trails. Administration is easy as there is not much flexibility. Cheaper than Salesforce.com

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish functionality. TL:DR no competitive product to Salesforce.com's Force.com platform.

Make sure you get a good SI. Lots of good Oracle partners out there, and they will sell you on that, make sure they have a reputable OCRMOD practice.

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I like the fact that each user can customize thier homepages and page layouts to suit thier taste. Easy to train users as the tab format is intuitive.

It is not really easy to mass delete data for allotments unless you are a developer and can write using the Webservices function. In the reporting area, if you have complex reports, they could take quite a lng time to load causing users to complain. I also dislike that there is no app for the andriod platform as that is the tablet and phone type that our sales team uses.

If you are having someone help in configuring, make sure on custom objects, you have a plan for deleting old records. If you need super customization, this may not be the right tool, as there are limits outside the standard customization abililty.

Oracle CRM on demand it easy to maintain and administer once configured. Reports can also be built without a background in programming.

My challenges with Oracle CRM on demand are due to the lack of marketing automation programs that have a built integration with Oracle that are available. This means to get true integration with a marketing automation program you have to look at what Oracle has available. Oracle also stopped supporting the Outlook integration so users can not sync calendars.

Spend the time and invest in proper personnel to build the CRM, roll it out and administer it once it is up and running.

Oracle CRM on Demand is a comprehensive CRM tools that provides users with ease to navigate through the system. This tools is ideal if you are in the sales business and want your sales funnel to be visible and transparent to all users and particularly management. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent.

Being a hosted application, it does come with a few limitations in terms of customization and integration. Couple of things that could make it more feasible would be the de-duplication process and case in-sensitivity search.

Chossing the right tools for your business is the key. Software and vendor selection in always hard. Make sure you have a certified partner demo the product for you and do compare it with other tools as well.

As with any oracle tool, the underlying architecture is fantastic. Very good audit trail, how information is stored in a logical format. Admin is fairly user friendly, however limited.

The UI looks a little dated, and is not very customisable. Compared to SFDC this on demand service is behind the curve in terms of admin, functionality and the network of integration (compared to app exchange)

Really compare to SFDC. Or if you only need a few users look as sugar CRM. Make sure you really think about your current business process, and see if this can change (as changing the software can be more expensive in the log term.). Is your process to complex anyway, good opportunity to streamline