Oracle CRM On Demand

Oracle CRM On Demand

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3.3 out of 5 stars
11 6.2 / 10
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Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness.
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Oracle CRM On Demand Reviews (20)

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No... Read More
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Kevin Daly
Administrator in Computer Software
Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and... Read More
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Mary Hunnicutt
Administrator in Building Materials
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Good product once you get used to it

What do you like best?

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I like the fact that each user can customize thier homepages and page layouts to suit thier taste. Easy to train users as the tab format is intuitive.

What do you dislike?

It is not really easy to mass delete data for allotments unless you are a developer and can write using the Webservices function. In the reporting area, if you have complex reports, they could take quite a lng time to load causing users to complain. I also dislike that there is no app for the andriod platform as that is the tablet and phone type that our sales team uses.

Recommendations to others considering the product

If you are having someone help in configuring, make sure on custom objects, you have a plan for deleting old records. If you need super customization, this may not be the right tool, as there are limits outside the standard customization abililty.

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Reviewed
Validated Review

Oracle is a powerful tool that can br configured to meet any company's needs

What do you like best?

Oracle CRM on demand it easy to maintain and administer once configured. Reports can also be built without a background in programming.

What do you dislike?

My challenges with Oracle CRM on demand are due to the lack of marketing automation programs that have a built integration with Oracle that are available. This means to get true integration with a marketing automation program you have to look at what Oracle has available. Oracle also stopped supporting the Outlook integration so users can not sync calendars.

Recommendations to others considering the product

Spend the time and invest in proper personnel to build the CRM, roll it out and administer it once it is up and running.

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Administrator in Higher Education - Oracle CRM On Demand Review Author
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Reviewed

Promising but missing full potential

What do you like best?

Administration & reporting. While there is a steep learning curve, the administration module is generally solid. Reporting is similar on both counts, but I would say it's the strongest point although I have limited experience with competition recently so I can't say how it compares against the market overall.

What do you dislike?

Documentation, support in some areas, road-map, training options.

Recommendations to others considering the product

As others have said, the role of an integrator is important with this product, especially if you integrate it with another system. We integrate it with two other Oracle products and it was (and still is) very difficult.

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Internal Consultant in Computer Software - Oracle CRM On Demand Review Author
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Reviewed

Good product

What do you like best?

Ease of customization in most areas, interrogation with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent. Admin is fairly user friendly, however limited.

What do you dislike?

The UI looks a little dated, and lacks customization ability.

Recommendations to others considering the product

Spend the time and invest in proper personnel to build the CRM,

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Reviewed

When properly used this is a powerful tool.

What do you like best?

Input and management of big data in combination with the ability to customize and interface links to other applications makes this tool a strong reporting tool.

What do you dislike?

An out of date UI which did not evolve with the evolution speed of IT technology will simply give you a static representation of your data. Therefore, because of the heavy processing of requests and it being an online application, it doesn't meet the requirements in this day and age to be a - for example - proper SFA tool.

Recommendations to others considering the product

Depending on the size of your company and if you plan to migrate from Oracle CRM On Demand it's worth to take a look at Salesforce.com and especially Oracle Fusion CRM in combination with Oracle Fusion tab. The latter having a UI that's 180 degrees the opposite of Oracle CRM On Demand.

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