Salesforce CRM Reviews

539 ratings 203 8.3 / 10

Salesforce Sales Cloud helps you close deals faster. Service Cloud transforms your customer service by using the power of social media.

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203 Salesforce CRM Reviews

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Ben D.

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Reviewed Sep 24, 2012 at 4:01pm

Salesforce.com is the leading CRM platform for sales & service.

What do you like best?

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

What do you dislike?

Sometimes I worry that Salesforce.com is rolling out so many new products that they are spread too thin. There is a lot of room for improvement in their core salesforce automation and service automation platforms. They continue to enhance these areas, but they don't always get the focus that their newer products get.

Recommendations to others considering the product

Don't hesitate. Salesforce.com is far and away the best CRM tool money can buy.

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Shane A.

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Reviewed Sep 14, 2012 at 3:35pm

Solid

What do you like best?

Fast implementation to track processes and information at a high degree of quality. To be honest one of the most productive tools ever delivered to the business world.

What do you dislike?

Uncontrolled administration can turn your environment into a nightmare.

Recommendations to others considering the product

Depending on what you want I would always say that this product is worth having. It's interface is starting to get old and could benefit from a face lift.

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Marshall O. W.

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Reviewed May 22, 2013 at 7:26am

Clunky, very technical changes, but still one of the best

What do you like best?

Lot's of information is available at the sales person's fingertips. Since it is the (or one of the) leading CRM, there are tons of APIs and platforms that have full integration with it.

What do you dislike?

It can be very clunky when navigating. The biggest problem, however, is that it takes a neuroscience degree to make changes to the interface and/or to customize to your company's needs. Learning how to use all of its features requires training and probably a 3PL

Recommendations to others considering the product

Aren't many better options out there unfortunately.

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Chris P.

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Reviewed May 21, 2013 at 7:45am

Salesforce Experience

What do you like best?

Easy to use and web based, so that I can get it anywhere. Also feature rich, with new things coming out every quarter.

What do you dislike?

Reporting could be a bit easier and it has gotten more complex with more features- sometimes tough to keep it easy now.

Recommendations to others considering the product

Start small, start simple, and then build it up, but think of the future if you start customizing it.

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Terry M.

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Reviewed May 8, 2013 at 10:15pm

The Sky's the Limit!

What do you like best?

Endless add-ons and flexibility. Tremendous control on fields. Relatively easy to create reports.

What do you dislike?

Need to understand the change management aspect of implementing Salesforce (or any CRM solution). Adoption is key. Interface is very basic.

Recommendations to others considering the product

Find a strong partner who understands your industry and can bring not only implementation support but also best practices and advice on potential future expansion.

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