SugarCRM
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SugarCRM

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3.5 out of 5 stars
29 6.6 / 10
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An open-source CRM, Sugar is easy to customize. Ideal for small and medium-sized companies, large enterprises & government orgs, Sugar runs in the cloud or on-site.
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SugarCRM Reviews (36)

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little... Read More
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Cristi Harkins
Administrator in Marketing and Advertising
That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able. The fact that it has... Read More
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Ivana Bozinovska
User in Online Media
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An affordable and easy to use CRM

What do you like best?

That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able.

The fact that it has open source version so I can ask my development colleagues to make some custom modules.

What do you dislike?

There are some bugs, in the open source version. the session is too short sometimes. I don't think it is 100% stable.

Since I don't have admin access, I do have remarks, but those can be fixed.

Also some issues regarding import, it needs to support not only .csv

Recommendations to others considering the product

Very affordable CRM that, if you are not a very complex organization, can solve a lot of problems.

Also if you do not find yourself in all the expensive CRMs, with SugarCRM you can build custom modules that completely fit your needs.

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Flexible & Affordable CRM

What do you like best?

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to customizing your CRM to meet your needs.

What do you dislike?

Speed has probably been the biggest downfall within our organization, but that's improved slowly over the past year. Migrating our data from Salesforce.com to SugarCRM was a nightmare as well.

Recommendations to others considering the product

I would definitely recommend Sugar for anyone getting started with little to no data that needs to be imported. If you're migrating large amounts of data with custom fields and what not, I highly recommend planning your implementation a few months prior to your deadline for switching CRM's.

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A great solution for start-ups and SMBs

What do you like best?

Getting a CRM today can be expensive, especially when you're just starting up your own business. And the ability to escalate is something you want, if you're already a company and growing bigger by the day. SugarCRM is a very good option for start-ups and companies growing: it has all the benefits of a world-class CRM as its competitors, it's compatible with almost any platform you wish to install it in, and it's definitely not too hard to set-up for basic account and opportunity management.

What do you dislike?

Even if installation is not that hard, if you want a strong customization you will need someone's who has a lot of experience installing it, or you'll need to work with a SugarCRM partner, which takes this OpenSource offer into something more expensive. It should be easier to work with it and take advantage of the full power of the OpenSource community. Well, you can actually if you go into the forums, but if you don't have the experience then just going through those forums will take forever and that's not the idea when you do get a CRM.

Recommendations to others considering the product

There's a trial you can use. Do so. You'll see it's a better option than most basic plans with other vendors. You can just run it on your own and you'll have all the info you want if you're ready to do some administration on your end.

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Best Open Source CRM With Enterprise Support

What do you like best?

I like Sugar CRM because you can use the community edition to test drive a lot of the features and get a feel for how you can configure the setup. Using a Web hosting company such as Hostgator that has an automated setup tool for Sugar CRM makes the installation effortless.

What do you dislike?

The flexibility of Sugar CRM and the sheer number of choices that you have to setup the CRM also makes it a little overwhelming to someone that is just a user and hasn't configured a CRM in the past.

Recommendations to others considering the product

I would definitely have everyone install and try the community edition which is free. If you like it and want the enterprise level software and support, it is there. Big companies use this particular CRM with great success.

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3 Reasons Why SugarCRM Has Everyone Beat

What do you like best?

SugarCRM offers the most easily customized CRM platform on the market today - it s a powerful and flexible tool that you can make your own, to fit specific needs. We use it in house because of how well it integrates with 3rd party add-ons. We often have clients looking for CRM solution that want an open-source solution and a partner community - they are always pleased with SugarCRM.

What do you dislike?

I think Sugar is a great solution for small to midsize companies looking to grow - but in our experience, despite what Sugar says, they are not quite ready to handle a true enterprise level company.

Recommendations to others considering the product

Sugar is a great solution, with a price point that is really un-beatable. It is just as powerful, if not more, than Salesforce.com. You don't have to go with the most well known software to get the best. Make sure you take advantage of all SugarCRM has to offer - have it customized to your unique needs.

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