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I have used SAP for more than five years in the market, and I have never heard that a company complains about the product itself, on the contrary it allows invoicing in a simple way. Yes there are customers who have complained about the service provided by SAP parthners, but that is another issue totally different from what is the SAP system itself.
You absolutely must have clearly defined business processes and documentation before you begin to implement Salesforce. Don't count on your implementation firm to provide this expertise. While they know the product, they are usually poor at helping with process improvement and definition. You will spend way more in technological implementation than necessary if you don't do this work ahead of starting.
To help the senior management team get a better grasp on how our digital platforms are performing and how this ties into our overall strategy and engagement with our audience. The fact that we can put a narrative in a text field at the top of the dashboard really helps to build a picture and make the metrics more meaningful, while those who feel more confident with delving into the detail can do so easily. The real advantage for our communications team is that we can automate these reports an...
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