Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.
Many auto dialer products integrate directly with existing CRM software or are built into contact center infrastructure software or telecom services for call centers, but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with outbound call tracking software. They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.
To qualify for inclusion in the Auto Dialer category, a product must:
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Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
PhoneBurner is a Power Dialer and Sales Accelleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by automating time-consuming processes and post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 contacts per hour - No connection delays. Period. - Nothing to install. Start dialing in minutes. - Drop voicemails in one click (no waiting for the beep) - Send one click emails based on all resutls - Track email opens, link clicks, & attachment views - Manage, tag, categorize, sort leads with ease - Custom disposition sets automate pipeline management - Record calls - Transfer calls - Get advanced reporting and agent analytics - Dial from local area codes with Local ID - Retarget leads with ads around the web, Facebook, and Twitter - Automatically and intelligently distribute leads to your team Use our included CRM or integrate with Salesforce, Hubspot, Zapier, or custom integrations through our API.
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.
CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.
Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • Outbound Cloud Dialing • Inbound Call Handling • Automated Lead Nurturing • Real-Time Dashboard and Reporting
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.
Voiptime Cloud call center is a versatile automated calling software for sales & marketing departments and call centers. Our software is designed to keep your agents fully engaged and help your sales managers facilitate better results. You will be able to triple the number of outbound calls and reduce manual work. Increase the productivity of your team and watch your business grow! Key features of Voiptime Cloud software: 1) Built-in CRM - manage leads using comprehensive CRM, check their interaction history and listen to call records in one interface. You can easily organize lead distribution between sales reps or call center agents. Just create a project in built-in CRM and assign the reps who can work with it. 2) Call campaign management - create and monitor the progress of multiple call campaigns. Maximize the talk time with auto answering machine detection. 3) Multiple dialing modes - choose the dialing mode that suits your business needs the best (Preview, Power or Predictive dialer). Set up flexible redialing rules to increase connectivity. 4) Internal and external call transfers - easily transfer the call to another user or external phone number.ACD and intelligent routing of inbound calls - increase customer satisfaction by connecting customers with their personal managers. 5) Agent status monitoring - helps to track the current statuses of the whole team and to understand who is ready for call processing. 6) Team management - create agent teams and distribute tasks (inbound and outbound call campaigns) between them. Prioritize tasks for better productivity and handling the additional call volume. 7) Real-time and historical reporting - allows monitoring of both sales and call center performance indicators as well as call volume. 8) API integration and webhooks - capture leads from the website, dial them ASAP and transfer data between Voiptime Cloud and your business system. Benefits of Voiptime Cloud software: - Quick launching. You don't need IT-staff for call center deploying or complicated integrations with IP telephony and CRM. All you need for starting calling is a PC and internet connection. - All-in-one solution - autodialer, call campaigns for multiple users, intelligent routing of incoming calls, call recording, lead management, follow-ups, tasks scheduling, detailed reporting, WebRTC phone etc. - Customization - your client card could be configured differently for different projects. Create as many custom fields as you need. - Transparent pricing - you don't need to pay for setup, activation of outbound channels. Always get what you are paying for. - Reliability and total security - all your data are encrypted and saved in a certified data center, telephony is also protected by firewalls. We guarantee 99.5% uptime. - Professional support - our support team is always ready to help you. We also provide additional guides and knowledge base for you to start working with our software effectively. - Scalability - add or remove agents when you need it.
Ring.io is a dialer platform for Salesforce and Zoho CRM that makes sales teams more productive. With click-to-call & power dialing modes, Ringio enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answering for a rich customer experience.
Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind.
The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.
BigmOuth is a voice mail and phone tree auto dialer package. This award winning software application generator and single-line hardware card is designed for easy creation of voice mail, automatic call transfer, interactive voice response and auto dialer applications. It includes resources for message notification, paging and remote access.
Predictive dialer software from CallCenterHosting comes with an intelligence that decides when to call a customer. You don’t need to do anything, just feed it with the bulk of customer data. It calls automatically at the right time. And as soon as the call connects, it routes it to the next available agent.
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.
CallShaper provides a Cloud Based Hosted Dialer solution that blended dialing, various outbound dialing algorithms including predictive; multiple lines per agent, full recording with QA features such as Whisper& Barge, and Built-in Scorecards to increase the performance of agents, get the most out of lead sources, and improve bottom line.
Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;
NICE CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. NICE CXone Personal Connection gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.
Sales Sling's cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get so much more than just a dialer. You also get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in-house and remote employees, administrative tools like call tracking and metric reporting, and more!