Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.
Many auto dialer products integrate directly with existing CRM software or are built into contact center infrastructure software or telecom services for call centers, but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with outbound call tracking software. They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.
To qualify for inclusion in the Auto Dialer category, a product must:
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PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
PhoneBurner is a Power Dialer and Sales Accelleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by automating time-consuming processes and post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 contacts per hour - No connection delays. Period. - Nothing to install. Start dialing in minutes. - Drop voicemails in one click (no waiting for the beep) - Send one click emails based on all resutls - Track email opens, link clicks, & attachment views - Manage, tag, categorize, sort leads with ease - Custom disposition sets automate pipeline management - Record calls - Transfer calls - Get advanced reporting and agent analytics - Dial from local area codes with Local ID - Retarget leads with ads around the web, Facebook, and Twitter - Automatically and intelligently distribute leads to your team Use our included CRM or integrate with Salesforce, Hubspot, Zapier, or custom integrations through our API.
Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana. www.niceincontact.com
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.
CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.
Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • Outbound Cloud Dialing • Inbound Call Handling • Automated Lead Nurturing • Real-Time Dashboard and Reporting
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.
Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind.
The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.
BigmOuth is a voice mail and phone tree auto dialer package. This award winning software application generator and single-line hardware card is designed for easy creation of voice mail, automatic call transfer, interactive voice response and auto dialer applications. It includes resources for message notification, paging and remote access.
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.
CallShaper provides a Cloud Based Hosted Dialer solution that blended dialing, various outbound dialing algorithms including predictive; multiple lines per agent, full recording with QA features such as Whisper& Barge, and Built-in Scorecards to increase the performance of agents, get the most out of lead sources, and improve bottom line.
Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;
VoIPInvite delivers browser based hosted call center software resulting in all software including application and soft phone residing and operating from the cloud and supporting Six modes: Outbound, Inbound, Blended, Preview, Click to Call, and Broadcasting.
Ring.io is a dialer platform for Salesforce and Zoho CRM that makes sales teams more productive. With click-to-call & power dialing modes, Ringio enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answering for a rich customer experience.
XenCALL is an all-in-one CRM and VOIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments.
Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.