Bot platforms are tools used to build and deploy interactive chatbots. Companies utilize the tools to create intelligent, conversational bots to interact with customers and help provide information to users. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. These bots tend to be scalable to serve on multiple communication platforms and across multiple devices simultaneously. Some offer advertising and payment features as well. These tools also provide maintenance features to combat issues that arise after publishing.
Many bot platfoms are built on top of artificial intelligence and machine learning products for advanced performance and analytics. They also utilize natural language processing (NLP) tools to interperet text and interact with AI platforms.
To qualify for inclusion in the Bot Platforms category, a product must:
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Conversation.one enables machines to speak fluently with humans. Conversation.one is a build-once-deploy-anywhere platform that builds voicebots and chatbots; Alexa skills, Google Home actions & Facebook Messenger bots in minutes. We leverage machine learning to build an enriched, fluent and natural correspondence between humans and any voice-enabled device or service.
Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR).
Bot Manager relies on the simple premise that bots are not all created equal. Many bots play a legitimate role in your online business strategy. Others harm your business by reducing competitive advantage, getting between you and your customers, or committing fraud. Bot Manager provides a flexible framework to manage bot traffic based on the needs of your business—to better engage with your customers, improve your security posture, and control the traffic coming to your website every day.
ChatbotsBuilder is a platform for building Facebook Messenger chatbots. It’s an online tool that its customers can use to create and register bots for Facebook pages they manage, specifying for each bot a set of “answers” triggered by words typed by the users chatting on Messenger with that specific page.
Recast.AI is the collaborative end-to-end bot platform for developers. The strengh of Recast.AI comes from three main pillars: technology, bot building and community. Firstly, we are developing a strong and powerful natural language processing (NLP) technology. This technology, based on deep learning, allows our users to analyse sentences, detect their intent (classification) and extract key information called entities (named entity recognition or NER). Recast.AI provides by default an extensive enrichment of 35+ entities such as location, datetimes or temperatures. To this we've also added emoji support, sentiment analysis, dialog management or expression suggestions, leveraging data augmentation to drastically fasten bot building. This NLP technology allows the creation of chatbots in any language, from English to Hebrew through Japanese. Second, bot building is done through our free platform. In this platform, we've developed a complete suite of tools for bot building. Developers can train their bot, build their conversational flow in a visual builder (using our unique Bot Skills technology), connect bots to any channel in a few clicks (Messenger, Slack, Kik, Skype, etc) and monitor its use. All of this for free. Finally, from the beginning, Recast.AI has been a collaborative platform. Today, more than 25,000 developers use our technology and tools. Bots built on Recast.AI can be forked, Bot Skills can be shared, and you can work collaboratively on a bot. The community also exchanges tips and tricks on our Slack Community. While our technology is used by developers all around the world, we also work closely with major corporations to automate their customer supports with chatbots. With Recast.AI, you have all tools necessary to the building of powerful bots and can provide great conversational interfaces in a heartbeat.
Activechat.ai provides a visual tool to make development process for complex enterprise chatbots easier. It is a visual conversation flow builder with advanced natural language understanding tools and lots of integrations to business frameworks like e-commerce shops, CRMs and external APIs. Based on the concept of "LEGO for chatbots" this visual tool makes it easy to build smart multichannel bots in a couple of days instead of weeks and months of development. Strong points: visually simple flow builder, Shopify/WooCommerce direct integration, site tracking, mass broadcasts, Twilio SMS support.
Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere. Our user-friendly platform is customizable and equipt with NLP and machine learning to hold natural conversations. Integrate a bot into one of the existing solutions or use the Clustaar webchat to embed directly into your webpage. Our NLP understands English, French, Russian, Portuguese, Spanish and more upon request. Build a chatbot solution on your own, or with the help of our expert team today.
Cognigy.AI is the Enterprise Conversational AI Platform for customer & employee support process automation. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones. The effective and intelligent communication of Cognigy.AI chatbots and virtual assistants with customers and employees supports any organisation, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue. The graphical workflow engine enables both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes, creating outstanding user experiences. Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes many Global 2000 enterprises. For more information visit: cognigy.ai
Engati is one of the best free chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, line, viber, skype, slack and website. Supports intelligent paths, train, copy, analytics and private labeling.
Hybrid.Chat is a human + chatbot hybrid platform that proactively engages with your customers 24x7 directly from Slack, Mattermost, or any other messaging platform, making your business ‘always available’ and customer-friendly. Human agents can take over chat conversations anytime using the messenger. Build engaging chat bots using simple spreadsheets to automate your conversations. Deliver amazing chat experiences to your visitors. Build human-like chatbots that are always manning the chat and never lose a lead. With several bots building spreadsheet examples already provided, it would be a breeze to copy and create your own. Don’t limit yourself to just email capture. Capture phone numbers, names, schedule meetings, URLs and much more with beautifully designed in-chat widgets that work together with chatbots. Design a delightful chat experience and make that impression, while automating your workflow. It can be easily made and uploaded on your website in 10 minutes. All it needs is your internet and some spreadsheet knowledge. It also comes with some pre-built bots that you can test on our website and you yourself can build a bot as well. This will reduce the cost of people that are required to operate your website and ends up saving time as well as money. Hybrid.Chat has no limit to the bots and the user has his/her own wish to keep it simple or to make it a fully automatic chatbot. So, it's quite a flexible option. The basic plans start from FREE and that's the best part. It gives you quite an idea that how this works and how far you can go with it.
IBM Watson™ Assistant is highly flexible, allowing you to deploy small, focused solutions or to scale to enterprise wide deployments. With simplified tooling, it allows collaboration between business SMEs and developers to build out conversational solutions and advanced dialog flows, without needing to be an expert in machine learning. The premium and dedicated plans provide enterprise grade security and support; such as data isolation, end to end encryption and support for non-regulated PII data.
nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.
Oracle Digital Assistant provides the platform and tools to easily build AI-powered assistants that connect to your backend applications. A digital assistant uses artificial intelligence for natural language processing and understanding, to automate engagements with conversational interfaces that respond instantly, improve user satisfaction, and increase business efficiencies.
Parlo delivers intelligent automation for customer and employee interactions with the enterprise. Using AI and machine learning, Parlo bots reduce time to delight in these interactions and brings increased efficiencies for the front and back-office. Parlo’s cutting edge NLU engine breaks down complex language and executes contextually relevant business requests. Using neural semantic models, Parlo continuously trains itself, saving the enterprise valuable time and resources spent on routine tasks.