Brand Advocacy software, sometimes referred to as Advocacy Marketing or Referral Marketing software, is used by companies to enable their brand advocates to promote their message, content, or products through word-of-mouth. A brand advocate is a customer or employee of a business who pro-actively shares it via mobile, email, or social media with or without incentive. Brand advocates are eager to share anecdotal evidence about their experiences using products and services, and brand advocacy software programs help to facilitate that sharing process.
Products in this category are used by businesses in a wide-range of industries, most often by marketing or advocacy teams. The software can be used to help acquire new customers, develop brand identity, and engage loyal users. These goals are accomplished in a few ways. Some brand advocacy software programs use tracking codes to create customer referral programs which can be monitored from a dashboard. Others feature platforms that simplify the process for users to share a company’s content and marketing narratives, in some cases rewarding them for every share.
Brand advocacy software tends to be focused on either employee advocacy or consumer advocacy, although there are a small number of products that provide platforms for both employees and consumers.
To qualify for inclusion in the Brand Advocacy category, a product must:
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Hootsuite is the most widely used social media management platform, loved by over 16 million people worldwide and trusted by more than 800 of the Fortune 1000. Our brand promise is to empower all organizations–large and small–to strategically grow their brand, business and customer relationships with social. Our platform brings together your social networks and integrates with over 200 business applications. It’s the one place to build customer relationships, listen to the needs of the market and grow your revenue. From social advertising to employee advocacy, Hootsuite is your all-in-one solution for driving business results.
Swagbucks is the fun rewards program that gives you free gift cards and cash for the everyday things you already do online. Earn points when you shop at your favorite retailers, watch entertaining videos, search the web, answer surveys and find great deals. Redeem points for gift cards to your favorite retailers like Amazon and Walmart or get cash back from Paypal. Swagbucks has already paid out over $175 million in cash and free gift cards. Put cash back in your wallet. Join for free today. Headquartered in El Segundo, California, Swagbucks is a subsidiary brand of Prodege, a leading Internet and media company that operates multiple customer engagement brands. For more information please visit www.swagbucks.com
Influitive’s AdvocateHub allows you to build a community and invite advocates— such as your customers, partners and employees—to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily report on all activities completed, and integrate with your CRM and marketing automation platform to incorporate advocacy along every step of the customer journey.
Recognized as "Innovators of Systematic Virality" by CIO Magazine. Viral brand advocacy and community activation platform for amplifying demand, organic acquisition, revenue acceleration, loyalty, engagement, and awareness. Platform integrates gamification, cross-channel social media, actions, data on-boarding, analytics reporting, email automation, and advertising intergration. Queue is flexible to support fan, customer, and employee brand advocacy reward programs, waitlists, and promotions, giveaways, and contest based campaigns.
Advocately is brand advocacy software that helps B2B SaaS companies automate the process of getting their customers to leave reviews online and refer new customers. Advocately leverages your existing systems (Salesforce, Google Analytics, Intercom, Zendesk, Slack) to start generating reviews and referrals within the first day. It is the easiest and fastest way to set up a brand advocacy program that gets results. https://advocate.ly/
Ambassador empowers marketers to increase customers, referrals, and revenue by leveraging the power of word-of-mouth. Their marketer-friendly software simplifies referral marketing, automating the process of enrolling, tracking, rewarding and managing your customers, affiliates, influencers, and partners. Consumer brands and B2B companies worldwide are rapidly implementing, scaling, and optimizing their referral marketing programs with Ambassador's pioneering software. Ambassador is also one of the fastest growing private companies in America according to the prestigious Inc. 500, with offices in Metro Detroit and Denver. Hundreds of companies leverage their referral marketing automation platform, including Hewlett-Packard, SAP, Ria Financial, SunPower, Frank+Oak, Madison Reed, NutriBullet, and Hulu.
SocialToaster is an enterprise-level fan engagement platform that uses the power of social media to amplify your brand’s message. The SocialToaster platform allows you to identify, recruit and activate your best supporters and vocal enthusiasts who are proud to share your brand’s content to their own personal social networks.
Higher Logic is your organization's secure, private community platform that empowers members, customers, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of member and customer interactions in mind.
Yotpo is a customer content marketing platform that helps online businesses collect every type of user-generated content and use it to build a stronger brand and better customer experience. We help brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With our comprehensive solution and easy-to-use dashboards, you can understand what your shoppers think about your products and identify opportunities to improve customer experience. Yotpo integrates with the best eCommerce platforms and services such as Shopify, Magento, and BigCommerece, to maximize the power of user-generated content. An official partner of Google, Facebook, and Instagram, Yotpo has raised $101 million in funding and has over 300 employees globally.
SoAmpli is an award-winning advocate marketing and sales SaaS platform. Through a beautiful and user-friendly interface, SoAmpli helps companies turn their sales team into social selling stars increasing sales and powering brands. The SoAmpli platform facilitates the creation of a centralised space for heads of marketing and social media managers to quickly distribute fully-approved, 100% on-brand content to their sales team and employees, making it extremely easy for users to post – or schedule in advance - company content on their personal social media profiles. Users can attach a number of social media accounts to their SoAmpli profile, including Twitter, Facebook, LinkedIn and Instagram. All links are automatically shortened, which allows to follow their journey through the web and bring back information regarding click-throughs, number of shares and overall reach. Companies can then gather unique insight with SoAmpli’s real time statistics and downloadable dashboards to help measure success and showcase social content’s ROI. Within 30 days, SoAmpli can generate 30% more relevant prospecting for companies, boosting and showcasing the ROI of their digital content, while gaining unique insight and accessing new, untapped routes to market on social media. At the same time, SoAmpli helps bridge the highly expensive gap between the marketing and sales disciplines, effectively providing sales team with content ammunition – created by marketing - to close more deals and foster stronger relationships on social media.
Pay with a Tweet is a social media referral tool that drives reach through social shares. Publishers can incentivize their users by offering products or content in exchange for a social post. This will generate additional website traffic and sales. Using social media as a referral technique is a grat way to get new customers. Pay with a Tweet offers the tool to do just that! It's Plug and Play!
EveryoneSocial provides a social selling & employee advocacy platform designed to help your employees become powerful marketers, sellers, and recruiters. Whether you’re looking to increase brand awareness, drive more qualified leads, better enable your sales team, improve employee engagement, or attract and retain top talent, EveryoneSocial can be deployed for teams ranging from 50 to 50,000+ employees.
ePrize is a digital engagement agency specializing in mobile, social media, and web campaigns. Last year, more than half of Fortune 100 companies and many world-class agencies relied on ePrize's creative, technology and legal services. Since 1999, ePrize has grown into the largest online promotions platform, providing incentive-based promotional and loyalty programs in 44 countries for clients like Coca-Cola, Microsoft, The Gap, HSN, Miller/Coors, Yahoo!, P&G and AT&T. Headquartered in Detroit, ePrize also has offices in New York, Chicago, Los Angeles and Seattle.
Referral SaaSquatch is a trusted referral marketing partner for leading enterprise marketing teams. We believe that the modern marketer needs a software solution that constantly improves the customer experience. Our company is dedicated to helping marketers reach their company goals year after year.
Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email firstname.lastname@example.org.
Our comprehensive Customer Loyalty solution delivers full online, in-store, and app-based loyalty functionality to help engage customers and motivate them to choose your brand no matter where they are shopping. Our experience based approach to loyalty empowers you to reward your customers throughout the customer journey--from purchasing to writing reviews, referring friends, connecting to your social media channels and much more--to build genuine, lifelong loyalty.
Mention Me is a powerful referral marketing platform, chosen by over 250 leading brands. Our technology enables customers to share brands with friends and family using a wide range of social channels, plus our unique "share by name" functionality. This enables the referral to be captured in real world conversations. In addition, our AB testing capability ensures that all programmes are fully optimised and supported by our fantastic team of Client Support Managers.
Smarp is the standard for modern employee communication. Their Employee App connects employees to the content they need to be successful in their work, while empowering them to act as brand ambassadors for their employers. Smarp helps employees build their thought leadership and networks, and to stay up to date with their company and industry news by making it easy for them to discover, share and measure the impact of great content. Smarp’s native mobile apps enable companies to push content directly to their employees’ smartphones, making sure employees are always well informed and up to date, regardless of whether they work in an office or are on the go. Smarp is the easiest way to create a well-informed and influential workforce.
Boost your sales and online presence by actively involving the most valuable marketing source you have, being your employees, your happy clients, your partners and resellers, or anyone else who's willing to vouch for you. Thanks to Ambassify, you as a marketeer or HR manager are able to identify your genuine advocates through patent-pending technology. Your goal? Build an army of advocates you can challenge through an exclusive community or via public landing pages. Your advocates can complete challenges like referrals, references, write product reviews, answer polls, engage on social media, co-create ideas and many more. Through advanced gamification, advocates gain points which they can use to unlock perks and rewards.
Bunchball combines behavioral economics, big data, and gamification to inspire loyalty that lasts. We empower businesses to motivate, engage, and generate true loyalty among customers, partners and employees. This is Loyalty 3.0. We motivate millions of people to take action every day. We know what gets people going: a goal that matters, recognition among peers, and a meaningful reward. We’ve built the best tools and assembled the most experienced team to help you to motivate and engage your most important audiences: employees, customers, online communities and partners.
Employee Communication and Engagement Platforms are a critical component for the success of world-class organizations at a time of historic, unprecedented change in the global workplace. Successful serial entrepreneurs Russ Fradin, Steve Heyman and Jim Larrison founded the company in 2010 with the mission of establishing stronger bonds between organizations and their employees so great things can be achieved. Today, hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust Dynamic Signal to align their organizations and increase productivity by delivering timely, relevant information to millions of employees around the world so they can do their jobs better.
iRefer automates the referral tracking and rewards process for your business and turns your customers into your best marketers. Google, Dropbox and Uber all use referral marketing to get more customers. Whats stopping you? Easily set-up your first referral campaign in as little as 10 minutes.
Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Our rewards program integrates directly with POS or scheduling systems and can be custom-tailored for every business. Featured in businesses around the world, the Perkville system can drive referrals, reward clients for return visits and making purchases, and even generate social media posts. Learn how Perkville can help you increase your customer base and grow your business.
Sociabble delivers top of the line enterprise social media solutions for employee advocacy, social selling, internal communications, employee engagement, and influencer communities. Their brand advocacy solution focuses on engaging employee advocate communities into amplifying content, engaging with clients and partners on social media, facilitating recruitment and employer branding, all while developing company's own personal brand. Sociabble is available on all mobile devices and is the easiest way for companies to transform employees into brand ambassadors. Headquartered in Paris, France, Sociabble currently has offices in London, New York, Lyon, and Mumbai.
Perhaps the biggest sales issue facing enterprise solution providers is that they just don̥t get in front of their target audience enough of the time. FRONTLINE Selling has developed solutions centered around the creation of Meaningful Interactions (MIs) with targeted individuals for the purpose of identifying net new sales opportunities. Staccato Social guides social activities to ensure sales and marketing teams are engaging in the behaviors that will drive results. In addition to daily activity recommendations, Staccato Social allows Marketing to add company-approved content to the Content Library so content posted to social sites amplifies the organization's brand in a consistent way. Staccato Social connects with your CRM and Admins have visibility to all activity, as well as how social activity is influencing the progression and closing of sales opportunities.
Aklamio empowers the Refer-a-Friend, Member-Gets-Member, and Employee-Gets-Member campaigns of more than 3.000 brands, generating sales uplifts of 20 percent and more. Market leaders like PayPal, Vodafone, E.ON, REWE, Telefonica, El Pais, AXA and others are using Aklamio’s technology.
A SaaS platform that automates referral programs that run as a consistent channel for high quality lead generation by incentivizing current customers, partners, and employees to reach out to their network of peers and invoke the trust of previously cultivated relationships. Amplifinity gives marketers the ability to create an outbound marketing program that yields inbound marketing results and gives sales and customer success teams the information needed to strengthen customer and partner relationships with repeated opportunities for positive engagement.
Extole helps marketers acquire more customers and better customers at scale with our referral marketing platform. With Extole’s turnkey SaaS platform, marketers create a complete, efficient, and reliable acquisition channel by encouraging their customers to refer new customers on site, in app, and offline. Focused on creating the most advocates from existing customers, Extole powers refer-a-friend programs for Vistaprint, Advance Auto Parts, Lands’ End, Petco, Shutterfly, Starbucks and more.
Fielo’s primary mission is to provide a tool that will enable you to build dynamic, flexible loyalty and incentive programs that can quickly adapt as new customer engagement models develop. This allows our clients to build a highly scalable membership base of loyal customers, motivated partners, inspired employees or a driven sales team. The platform is fully mobile to capture & reward every act of loyalty. Fielo delivers on our customer’s vision to: • Engage Customers & Partners in a more personalized way; • Employ a dynamic technology to manage and evolve customer and partner engagement; • Fully automate platform accessible online or on-site; • Provide an easy-to-use online Member Portal Experience; • Provide a complete Member management of all member activities; • Retire points with an intelligent management system; • Segment and Track member activity; • Track the results of your incentive or loyalty program, understand total Program ROI in real time The inherent flexibility and configurability of Fielo combined with the powerful rules engines, member management, redemption engine, and front-end member portal allows our customers to selectively promote different transactions and redemptions according to configurable rule criteria to maximize engagement. Fielo is a software as a service (SaaS) application, so as new versions of Fielo are released you have immediate access to the additional features. This ensures that you don’t get locked into a limited feature set and don’t need to purchase costly upgrades. Fielo is a complete end-to-end behavioral solution that offers a powerful system enabling you to develop and evolve your program with speed and flexibility.
Forewards is an easy to use platform that helps online retailers convert happy customers into an army of brand advocates. Online retailers can drive organic customer acquisition through word of mouth recommendations spread through social media, and drive improved customer loyalty by rewarding their most vocal customers.
Friendbuy is a customer acquisition platform specializing in referral programs and email capture widgets. Marketers build campaigns, A/B test and track results to accelerate ROI. Referral programs are incredibly cost effective, delivering single-digit CPAs. See why fast growing brands like Warby Parker, Dollar Shave Club, NatureBox, Birchbox, PetFlow and Huckberry choose to work with Friendbuy.
LeadDyno is a trouble-free, automatic system for operating an affiliate program and tracking from where their leads are coming.
Loyalty Gator provides businesses with affordable customer loyalty programs to help maximize customer retention. Select from multiple loyalty program styles and and choose how you wish to reward your customers. Loyalty Gator also offers employee incentive programs and gift card software!
LoyaltyMatch is a cloud-based loyalty management and gamification platform that offers the fastest path to the development and delivery of loyalty and engagement initiatives revolutionizing the way businesses manage customer value. LoyaltyMatch customers include Clarins USA, I.M.P., Blue Note Entertainment Group, McMenamins and Frontstretch Fest.
The leading live chat platform for eCommerce sites. Increase sales. Improve customer experience. Inspire loyalty. Needle helps you make an emotional connection with your customers. Don't just "assist" your customers; INSPIRE them. Help them fall in love with your brand.
PostBeyond turns employees into social advocates. In our referral-based world, buying decisions and brand perceptions are heavily influenced by both business and personal connections on social media. At PostBeyond, our mission is to create new opportunities by connecting employees to today’s social customer. We fulfill that mission through leading product thinking and customer success. We are experts, consultants and trusted partners in employee advocacy. We believe in putting the employee first in all that we do. Based in Toronto, Ontario, PostBeyond is a venture-backed software company with 80+ customers across the globe. Keep in touch with us on Twitter: twitter.com/postbeyond
Refer.com is a referral lead generating solution for service providers. Refer.com software provides the means to build networks of trusted professionals actively seeking to give and receive new referred business opportunities. By investing just 10 minutes a day, you'll never let a new opportunity slip through the cracks.
ReferralMagic is a fully customizable referral program that is optimized for your business. Diversify your new leads by offering a referral program to current customers, suppliers and other industry partners. Use our best in class referral technology to increase the number of your referrals you receive & minimize the operational overhead of facilitating a referral program with our easy to use cloud-based system.
ReferralMagic is the simplest and the most user friendly referral marketing solution designed for SaaS businesses on the internet. It provides you with the tools to build multiple referral marketing campaigns simultaneously, in just a few minutes.
Unlock hidden referrals by making it easy for your customers and partners to refer you Referral Rock makes word of mouth marketing a channel for growth. Using our referral software service with proven best practices, you can put your referral marketing on autopilot instead of hoping referrals happen by themselves.
Grow your business faster. Reward Dragon is web-based referral marketing software that helps local businesses earn more by increasing client referrals and building trust through client testimonials. Easy to set up. Easy to operate Reward Dragon uniquely combines testimonials, social sharing, and referral rewards into a simple, yet powerful referral marketing campaign: Set up in seconds You simply create an account with your business email and a password, and complete a short company profile. Your company’s personalized Testimonial Gallery page is automatically created. Default referral club and testimonial invitations We’ve already written the text for your referral club and testimonial invitations. All you need are customer names and email addresses. Reward Dragon takes it from there, sending a professional email on your behalf. And, if you would rather write your own invitation copy instead, no problem. Default referral reward coupons When customers refer their friends, colleagues and family, you offer a token of your appreciation. These take the form of coupons for savings on their next purchase, gift cards, or any other type of reward. Use the default reward, or create your own. Default new-customer coupons Savings coupons are an effective incentive for the first time customer, even when they’ve been referred to your business by a friend. Use the default savings offer, or create your own. Testimonial Widget Display a rotating carousel of your happy customers’ testimonials on your website. It’s as easy as embedding a short snippet of HTML on your home page. Your web visitors can click on the testimonial box to read more endorsements, and grab a new-customer coupon. Social Sharing You, your customers, and friends of the business can spread the word about your business by sharing their personal referral link via email or on Facebook and other social media channels. Any mobile or desktop device Reward Dragon works on any device with an internet connection. Free Basic Subscription Get started with a free account. Upgrade to the Standard subscription to unlock additional features.
RewardStream referral software provides a scalable referral marketing platform for companies of any size. Organizations including Sprint, TELUS, W Concept, and Envision Financial trust RewardStream for their referral software. We make it easy for marketers to design, launch and manage multiple referral campaigns with flexible rewards. We offer easy to use tools to build and measure your program. For enterprises we offer unparalleled scalability, security and dedicated account management staff.
Launch a points, referral, and VIP program all on one platform with the help of the world's largest reward program provider. Smile.io powers over 15,000 rewards programs and serves over 50 million members, having built programs for brands like elf, Topps, and mpix. You can launch a beautiful and customizable rewards program in just a few clicks. Additionally, Smile.io allows you to reward customers for a variety of actions, including social media sharing, product reviews, and more. There are also a growing number of Smile Apps including MailChimp and Klaviyo. These apps allow you to connect your program to tools you already use. Smile.io is available on these app stores: Shopify, Shopify Plus, and BigCommerce. Looking for full control? Access our API with an Enterprise plan to start rewarding your customers on any platform.
rFactr’s SocialPort™ gives organizations a way to scale social selling best practices across the entire enterprise. SocialPort helps to empower employee advocacy while preempting conversations with competitors, reducing the cost of customer acquisition and creating a measurable increase in revenue. Social selling techniques can create a competitive advantage but you’ll need a true enterprise-class social selling system in order to ensure results and compliance. SocialPort’s cross-platform interface is a push-button way to seamlessly interface social media with your CRM system delivering measurable social media ROI and tangible sales results. rFactr helps companies deploy SocialPort and even trains sales reps to mine social media in order to close incremental sales.
SocioAdvocacy is the quintessential Employee Advocacy tool that lets your employees discover your official marketing communication and share it with their external social networks, in turn generating positive conversations and sales for your company. It allows you to make a provision for your employees to earn reward points for engaging with and sharing the content that makes the advocacy program gamified.
Topferral helps you leverage your customer base to generate referrals faster. A personalized referral from a current client to someone they know is the fastest way to get new business. Topferral helps you (the business owner) manage who you ask for referrals, gives your clients a place to make a review and you a platform to drive potential clients. Those new clients will then see all your reviews and most importantly reviews from people they actually know. Register your business domain today!
The VEMT Marketing Cloud offers extensive support for persuasion marketing strategies throughout the customer journey, including loyalty, gamification, marketing automation, member-get-member, look-at-me and more retention and turnover increasing strategies. The CRM and Campaign module are fully integrated with reward tactics and allow the marketer to apply flexible business logic to all phases of the customer journey in his B2B and B2C markets.
Your customers are an untapped resource of knowledge for your company. VIP Crowd’s customer advisory hubs allow you to identify your top customers and give them an opportunity to add value to your company through insights, advocacy, and community.