Best CCaaS Software

Compare CCaaS Software
Results: 33
    G2 Crowd takes pride in showing unbiased ratings on user satisfaction. G2 Crowd does not allow for paid placement in any of our ratings.
    Sort By:

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

    8x8 Cloud Contact Center Reviews
    Optimized for quick response
    Get a Quote

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop.

    A powerful tool to control, manage and analyse the calls in your contact center.

    Arcada Outbound steers away from predictive calling which can lead to dropped calls by using demand dialing which is initiated by the agent with a button click.

    Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.

    Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

    Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.

    Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Call center solutions include call tracking, interactive voice response, outbound auto dialers, and more. Connect First is moderately priced, has no hidden fees, has the industry’s highest uptime, no per port cost and 97% retention rate (which means the customer support is incredible).

    ContactWorld for Service allows you to personalise customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.

    Content Guru owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments.

    CxEngage cloud contact center software connects data, people, and brands for brighter interactions, deeper insights, and more meaningful outcomes.

    Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. In today’s highly competitive environment, if you’re not leveraging technologies like omni-channel, workforce management, rich integration with your business applications, and advanced business intelligence you’re falling behind. Evolve IP’s Gartner-recognized contact center provides all of the features you need to run a world-class omnichannel contact center. We integrate with the applications you already use, which makes deployment simple. Plus we build custom solutions that make your team more effective. Visit our website for more information: https://www.evolveip.net/cloud-call-centers

    In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

    Genesis Communications is the leader in Hosted Cloud Call Center Solution Platform.

    PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.

    Genesys PureCloud Reviews
    Optimized for quick response

    PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.

    Genesys PureConnect Reviews
    Optimized for quick response

    Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.

    Genesys PureEngage Reviews
    Optimized for quick response

    HoduCC is a FreeSWITCH based Omnichannel Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.

    IEC provides a support services for contact centers, including development, implementation, and consulting and offer custom applications to further enhance and optimize contact center software.

    KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue. KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents. KOOKOO Cloudagent has the best in class integration with Salesforce, Zendesk, Zoho and other CRMs. You can deploy KOOKOO Cloudagent on top of your Twilio infrastructure too.

    MiCloud Connect is a complete business communications and collaboration solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. MiCloud Connect is easy to deploy and delivers simple licensing so businesses don’t have to overpay for features they don’t use and can easily evolve as needs change. Plus, it’s backed by strong SLAs, built-in redundancy and on-demand scalability to maximize uptime and deliver security businesses demand.

    MiCloud Connect Reviews
    Optimized for quick response

    True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.

    NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana. www.niceincontact.com

    NICE inContact Reviews
    Optimized for quick response
    Get a Quote

    Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs.

    Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

    RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.

    Improve your customer service and fulfill customer expectations with help from our business contact center solutions for communications management. Give your customers the speedy, reliable, and consistent customer service delivered through multiple contact channels that they demand.

    Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.

    Talkdesk Reviews
    Optimized for quick response
    Get a Quote

    For nearly 30 years, TeleTech has remained a leading provider of comprehensive customer and enterprise solutions. We design, implement, and manage critical business processes for Global 1000 companies. Simply put, TeleTech supports its clients۪ customer lifecycle management needs by helping them target, acquire, retain, and grow their customer bases; while providing seamless integration and management of customer-impacting enterprise management services that support major business tasks. TeleTech clients call upon TeleTech to help them solve their mission-critical problems with innovative, customer-centric solutions. TeleTech delivers the outcomes that matter most to business leaders making their most ambitious goals realities. TeleTech clients leverage the benefits of a borderless economy. Each client۪s custom solutions are supported through regional service delivery centers with what is arguably the most highly educated, global workforce in our industry. Our 40,000+ business process outsourcing (BPO) employees support our clients۪ customers in 85 countries. These individuals currently support 26 languages with virtually unlimited expansion capabilities. TeleTech۪s employees are dedicated to capturing market opportunities, building brand equity through superior service delivery, and bolstering brands worldwide.

    All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.

    West Cloud Contact, formerly known as ControlMaxx, is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony.