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Best Chatbots Software

Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.

Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.

Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.

To qualify for inclusion in the Chatbot category, a product must:

  • Understand a conversational request by using NLP or speech recognition
  • Provide an output based on the initial request in written or speech form
  • Allow for the automation of formerly human-necessary tasks
  • Be sold as a standalone chatbot solution, not simply contain NLP or speech recognition within a conversational interface

Chatbots Software Grid® Overview

The best Chatbots Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Intercom and Zendesk Answer Bot
  • High Performers are highly rated by their users, but have not yet achieved the Market Presence of the Leaders High Performers include: Aivo
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: IBM Watson Assistant
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them.
G2 Crowd Grid® for Chatbots
High Performers
Market Presence
Compare Chatbots Software
    Results: 45

    Star Rating

    Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    Intercom is a customer platform with a suite of products for live chat, marketing and support. Our products work together seamlessly. Start with one or more.

    Intercom Reviews

    Answer Bot works right alongside your support team. It uses machine learning to help answer your customers' questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer's question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.

    With the IBM Watson™ Assistant service, you can build a solution that understands natural-language input and uses machine learning to respond to customers in a way that simulates a conversation between humans.

    AgentBot is Aivo's virtual assistant for automatic customer support solutions with Artificial Intelligence. It utilizes natural language understanding, neural networks, and machine learning to interact with customers and provide an Omni-channel customer support experience. AgentBot can be integrated with leading CRM and legacy systems to access customer interaction data and is capable of detecting opportunities for cross-selling and up-selling. AgentBot also understands customer intent and interacts with an AI conversational engine technology across different text or voice channels. AgentBot reduces customer support costs and allows you to learn from your clients. Use the Analytics tool to track key metrics and recognize user behaviors. Get a deeper understanding of what your clients say, do and need right at your fingertips! With only one click you know exactly what to add and/or modify to provide an enhanced customer support experience.

    Instantly engage your audience on messaging apps or on your site 24/7. Capture key information and personalize conversations. Guide your prospects in a personalized buying process.

    Groundbreaking intelligence, Customer Self Service made simple.

    Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.

    The AI Platform for Customer Service DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. Learn more at digitalgenius.com.

    ManyChat lets you create a Facebook Messenger bot for marketing, sales and support. It`s easy and free

    Deep-Domain Conversational AI to Power the Next Generation of Voice and Chat Assistants

    Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.

    Nina, the Nuance Intelligent Virtual Assistant, isdesigned to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, or text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it's typed into a computer, tapped on a screen or spoken into a device.

    Acobot is an artificial intelligence tool. It works to engage customers, answer questions, and produce sales. Acobot generates leads from your website by asking visitors for their email address or telephone number straightforwardly. More importantly, it helps you achieve conversion rate optimization by nudging visitors to act as you expect with interactive call to actions at the right points. Acobot is fully automated. It does all the job and continuously optimizes the conversion rate by itself. The longer it works for you, the more results it delivers to you.

    AdmitHub is an AI-powered text messaging platform to help colleges scale student support.

    Amelia is taught to speak, think, and feel the ways humans do. When you hire her, she can be used alongside human colleagues to reduce unnecessary repetitive tasks, amplify team potential, and scale as your needs grow.

    Botbot.AI is a productivity solution that automates business workflows and augments teams using chat as an interface.

    Bot Libre is a free open source platform for artificial intelligence, chat bots, virtual agents, live chat, and more

    Quickly create a high-fidelity preview of your next chatbot or voice assistant

    Chatbot development is less about programming but more about mastering conversations and languages. BotStar eases out the development effort with our powerful visual editor and let you focus more on understanding your audience and improving your chatbots continuously

    CogniCor is the provider of Cognitive Digital Assistant for Business. The AI based technology empowers businesses to respond instantly to client questions.

    BlackBeltHelp’s Artificial Intelligence product addresses the challenges in IT support in Higher Education. Anything simple starting with information on Learning Management system, computers, desktop, smart phones, network connectivity, printer or scanners can be addressed within seconds resulting in high level of engagement and students’ satisfaction rate.

    Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

    Through advanced natural language comprehension capabilities it is possible to establish and offer a Chatbot that converses and interacts as a human being. HiBot is 24 hours a day, 7 days a week, available to your customer. Be sure to sell or interact with your audience!

    Himalayan Base is a web based pre-sales software that helps convert website visitors to sales leads. The tool automatically interacts with every website visitor, identifies their need/interest and displays lead profiles on priority basis. Interactions with every website visitor is personalized based on web pages visited, actions on website, location,etc. The tool provides a wide array of sales intelligence data about the prospect like analytics data, contact data, business data and social data.

    Hubert is an artificial intelligence chatbot built for teachers. It is designed to help teachers gain insights, save time and make smarter improvements to their teaching.

    As one of the best chatbots on the market, online virtual assistants can answer questions, fill in forms and help customers make transactions in a conversational way.

    IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.

    Linc Global builds the most advanced commerce-specialized Customer Care Automation software. It’s platform leverages purpose-built AI to transform 70%+ of human-delivered customer care into automated assistance across web, email, SMS, Messaging app Chatbots and Voice platform Skills. The platform automates the key points of customer care for online shoppers so they can quickly and easily track, return, exchange, get answers to questions and re-order products without the need for a live agent or cumbersome self-serve process. Serving millions of shoppers and billions of purchases per year, Linc’s platform empowers leading brands like Carter’s | Oshkosh, Crocs, Hugo Boss, Vineyard Vines, P&G, and Neiman Marcus to deliver anywhere-engagement and real-time services. Learn more at letslinc.com.

    msg.ai is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. msg.ai easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

    The Personetics Anywhere chatbot provides financial institutions a quick way to deliver a rich personalized digital experience to millions of users that don't necessarily use the bank's web or mobile apps. It allows banks to deploy a chatbot solution that can quickly respond to customer requests and deliver timely insights and advice in a conversational medium that customers are familiar and comfortable with.

    Assist is an AI-driven chatbot solution that empowers customers with personalized, context-aware, and timely support resources

    Learning with each new interaction with dialogues that maintain the naturalness of human conversations. Content is constantly created and improved by a virtual brain in conjunction with the most experienced team of knowledge engineers in Portuguese. The virtual brain is always evolving. If it still can not resolve, you can direct the entire conversation history for a human operator to continue the service.

    Pypestream brings the on-demand economy to enterprises everywhere. Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.

    Seavus Smart ChatBot creates an opportunity for any company to take customer relationships to a new level, providing personalized service at anytime, anywhere and from any channel.

    Turn yesterday's banking tasks into easy, modern text, keystroke, and spoken commands. Grab millennial market share and engage more segments with a personalized, scalable approach

    Give your customers the individualized service and support they expect. Increase average order value with media-rich engagement and gather insights to successfully retarget lost customers.

    The simple problems sometimes cause the biggest headaches. Report issues, find information, request access or new assets, ensure system or resource functionality, pull reports, and more, all without tying up support staff resources.

    Give time back to reps so they meet customer expectations and deliver memorable selling experiences. Get managers pipeline info when it changes or someone asks. Make your CRM investment make sense.

    Give agents more time to receive, process, and respond to service requests. Get managers the info they need to monitor and understand ticket volume, agent performance, and resolution times. Make your support software investment make sense.

    SupportBot, a chatbot for MSP and IT service providers to help improve customer experience and reduce time and cost.

    Ultra Hal Assistant is an artificial intelligence conversation simulator that is capable of being a digital secretary and companion.

    The Unymira Knowledge Bot, named Botty, offers the ideal chatbot experience for customers. Botty is easy to set up and can integrate directly into Knowledge Center or into your existing knowledge base ensuring that anyone who interacts with him will have the access to the latest knowledge articles.

    Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels.

    Simple Messenger-based Ordering Chatbot for your restaurant. Make ordering clear and convenient for both your customers and the staff. Free Demo, Free Trial.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.