Want to see who topped the 2019 Best Software Awards?

Best Chatbots Software

Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.

Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.

Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.

To qualify for inclusion in the Chatbot category, a product must:

  • Understand a conversational request by using NLP or speech recognition
  • Provide an output based on the initial request in written or speech form
  • Allow for the automation of formerly human-necessary tasks
  • Be sold as a standalone chatbot solution, not simply contain NLP or speech recognition within a conversational interface
G2 Crowd Grid® for Chatbots
Leaders
High Performers
Contenders
Niche
Momentum Leaders
Momentum Score
Market Presence
Satisfaction
Filters
Star Rating

Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Compare Chatbots Software
Results: 97
    G2 Crowd takes pride in showing unbiased ratings on user satisfaction. G2 Crowd does not allow for paid placement in any of our ratings.
    Sort By:

    Intercom is a customer platform with a suite of products for live chat, marketing and support. Our products work together seamlessly. Start with one or more.

    Intercom Reviews
    Optimized for quick response

    Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Get started for free today and join 150,000+ businesses using Drift at drift.com.

    Drift Reviews
    Optimized for quick response
    Get a Quote

    IBM Watson™ Assistant is highly flexible, allowing you to deploy small, focused solutions or to scale to enterprise wide deployments. With simplified tooling, it allows collaboration between business SMEs and developers to build out conversational solutions and advanced dialog flows, without needing to be an expert in machine learning. The premium and dedicated plans provide enterprise grade security and support; such as data isolation, end to end encryption and support for non-regulated PII data.


    Answer Bot works right alongside your support team. It uses machine learning to help answer your customers' questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer's question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.


    ManyChat lets you create a Facebook Messenger bot for marketing, sales and support. It`s easy and free


    AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customer’s needs in real time.

    Aivo Reviews
    Optimized for quick response
    Get a Quote

    Activechat.ai provides a visual tool to make development process for complex enterprise chatbots easier. It is a visual conversation flow builder with advanced natural language understanding tools and lots of integrations to business frameworks like e-commerce shops, CRMs and external APIs. Based on the concept of "LEGO for chatbots" this visual tool makes it easy to build smart multichannel bots in a couple of days instead of weeks and months of development. Strong points: visually simple flow builder, Shopify/WooCommerce direct integration, site tracking, mass broadcasts, Twilio SMS support.


    Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.


    Instantly engage your audience on messaging apps or on your site 24/7. Capture key information and personalize conversations. Guide your prospects in a personalized buying process.


    ChipBot is a user support bot that lives on your site. It follows your users on every page, provides them with searchable insights, prompts call-to-actions, and gives you actionable data based on each encounter.


    Deep-Domain Conversational AI to Power the Next Generation of Voice and Chat Assistants


    Nina, the Nuance Intelligent Virtual Assistant, isdesigned to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, or text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it's typed into a computer, tapped on a screen or spoken into a device.


    A new way of asking feedback, a replacement for static webforms and a friendly way of helping your customers find what they are looking for.


    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.


    A.L.I.C.E. is a natural language artificial intelligence chatbot solution utilizing AIML and forming responses to questions.


    Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like live chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.


    Bot Libre is a free open source platform for artificial intelligence, chat bots, virtual agents, live chat, and more


    Gamify your customer communication with chatbots and loyalty rewards Use your Facebook Page and Messenger App to provide a unique experience for your customers


    Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.


    Customer Service Automation Platform DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. Learn more at digitalgenius.com.


    Turn a Landing Page into a Conversational Experience. Add a conversation to your website.


    msg.ai is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. msg.ai easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.


    Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.


    15gifts integrates recommendation technology into third party sites to help customers quickly find their ideal product.


    Acobot is an artificial intelligence tool. It works to engage customers, answer questions, and produce sales. Acobot generates leads from your website by asking visitors for their email address or telephone number straightforwardly. More importantly, it helps you achieve conversion rate optimization by nudging visitors to act as you expect with interactive call to actions at the right points. Acobot is fully automated. It does all the job and continuously optimizes the conversion rate by itself. The longer it works for you, the more results it delivers to you.


    Actionable Science is a technology startup using Artificial Intelligence (AI) to deliver conversational helpdesk services. The company's Virtual People/digital agents use advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging. The digital agents come ready to be implemented and are pre-trained with basic, entry-level skills for their functional roles. They can do everything you expect from an optimized service desk, including tracking tickets and seamlessly partnering with your human teams.


    AdmitHub is an AI-powered text messaging platform to help colleges scale student support.


    Amelia is taught to speak, think, and feel the ways humans do. When you hire her, she can be used alongside human colleagues to reduce unnecessary repetitive tasks, amplify team potential, and scale as your needs grow.


    Anboto provides web customer service and e-Commerce technology based on semantics and natural language processing.


    Archie is your personal Google Analytics Data Scientist.


    Avaamo offers business chatbots and enterprise messaging for any size company.


    BoardingBot is a Facebook chatbot which sends TestFlight invitations


    Botbot.AI is a productivity solution that automates business workflows and augments teams using chat as an interface.


    Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.


    Botletter enables users to send newsletters on Facebook Messenger.


    BotsCrew is the global leader in Chatbots Development with offices located in London, England and Lviv, Ukraine.


    Quickly create a high-fidelity preview of your next chatbot or voice assistant


    BotSoft enables restaurant owners to acquire new customers from Facebook


    Chatbot development is less about programming but more about mastering conversations and languages. BotStar eases out the development effort with our powerful visual editor and let you focus more on understanding your audience and improving your chatbots continuously


    CogniCor is the provider of Cognitive Digital Assistant for Business. The AI based technology empowers businesses to respond instantly to client questions.


    Cognigy.AI is the Enterprise Conversational AI Platform for customer & employee support process automation. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones. The effective and intelligent communication of Cognigy.AI chatbots and virtual assistants with customers and employees supports any organisation, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue. The graphical workflow engine enables both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes, creating outstanding user experiences. Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes many Global 2000 enterprises. For more information visit: cognigy.ai


    ConverSight.ai - Access your business data like Google & Siri-like natural language and voice based interface. This conversational Business Insights platform delivers actionable business insights in real time. This SaaS platform greatly eliminates the need for tedious report generation and analysis, reducing our customers’ enterprise reporting costs by over 50%.


    A smart and easy to implement conversational chatbot platform. Every Bot+Live chat is 100% customized as per your Business requirement.


    Do You Dream Up is a self-service, automated chat solutions for support.


    BlackBeltHelp’s Artificial Intelligence product addresses the challenges in IT support in Higher Education. Anything simple starting with information on Learning Management system, computers, desktop, smart phones, network connectivity, printer or scanners can be addressed within seconds resulting in high level of engagement and students’ satisfaction rate.


    AI Assistant Platform for the Intelligent Enterprise that offers multi-skilled assistant for scheduling, recruiting and project management and more, Powered by proprietary MetaFlow™ Engine for natural language understanding, reasoning & planning, Evie supports custom integrations with CRM, ATS and ERP systems. The MetaFlow’s extensible skills module also enables Evie to acquire new abilities to support every function within the organization. Evie is truly an enterprise-grade platform that supports private cloud and on-premise deployments needed in highly regulated and sensitive industries.


    Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.


    Floatbot is Omni-Channel Customer Engagement AI Chatbot Platform with live chat support.


    Flow XO for Chat is our feature-rich chatbot platform that allows anyone to create code-free online chatbots (bots) quickly and easily.


    Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.