Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbot category, a product must:
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Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Get started for free today and join 150,000+ businesses using Drift at drift.com.
Answer Bot works right alongside your support team. It uses machine learning to help answer your customers' questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer's question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.
IBM Watson™ Assistant is highly flexible, allowing you to deploy small, focused solutions or to scale to enterprise wide deployments. With simplified tooling, it allows collaboration between business SMEs and developers to build out conversational solutions and advanced dialog flows, without needing to be an expert in machine learning. The premium and dedicated plans provide enterprise grade security and support; such as data isolation, end to end encryption and support for non-regulated PII data.
AgentBot is Aivo's virtual assistant for automatic customer support solutions with Artificial Intelligence. It utilizes natural language understanding, neural networks, and machine learning to interact with customers and provide an Omni-channel customer support experience. AgentBot can be integrated with leading CRM and legacy systems to access customer interaction data and is capable of detecting opportunities for cross-selling and up-selling. AgentBot also understands customer intent and interacts with an AI conversational engine technology across different text or voice channels. AgentBot reduces customer support costs and allows you to learn from your clients. Use the Analytics tool to track key metrics and recognize user behaviors. Get a deeper understanding of what your clients say, do and need right at your fingertips! With only one click you know exactly what to add and/or modify to provide an enhanced customer support experience.
Nina, the Nuance Intelligent Virtual Assistant, isdesigned to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, or text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it's typed into a computer, tapped on a screen or spoken into a device.
Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to. One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged. Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.
Customer Service Automation Platform DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. Learn more at digitalgenius.com.
msg.ai is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. msg.ai easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.
Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.
Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.
Acobot is an artificial intelligence tool. It works to engage customers, answer questions, and produce sales. Acobot generates leads from your website by asking visitors for their email address or telephone number straightforwardly. More importantly, it helps you achieve conversion rate optimization by nudging visitors to act as you expect with interactive call to actions at the right points. Acobot is fully automated. It does all the job and continuously optimizes the conversion rate by itself. The longer it works for you, the more results it delivers to you.
Actionable Science is a technology startup using Artificial Intelligence (AI) to deliver conversational helpdesk services. The company's Virtual People/digital agents use advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging. The digital agents come ready to be implemented and are pre-trained with basic, entry-level skills for their functional roles. They can do everything you expect from an optimized service desk, including tracking tickets and seamlessly partnering with your human teams.
Cognigy.AI is the Enterprise Conversational AI Platform for customer & employee support process automation. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones. The, effective and intelligent communication of Cognigy chatbots and virtual assistants with customers and employees supports any organisation, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue The graphical toolset allows both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes, creating outstanding user experiences. Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes many Global 2000 enterprises. For more information visit: cognigy.com
BlackBeltHelp’s Artificial Intelligence product addresses the challenges in IT support in Higher Education. Anything simple starting with information on Learning Management system, computers, desktop, smart phones, network connectivity, printer or scanners can be addressed within seconds resulting in high level of engagement and students’ satisfaction rate.
Himalayan Base is a web based pre-sales software that helps convert website visitors to sales leads. The tool automatically interacts with every website visitor, identifies their need/interest and displays lead profiles on priority basis. Interactions with every website visitor is personalized based on web pages visited, actions on website, location,etc. The tool provides a wide array of sales intelligence data about the prospect like analytics data, contact data, business data and social data.
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.
Linc Global builds the most advanced commerce-specialized Customer Care Automation software. It’s platform leverages purpose-built AI to transform 70%+ of human-delivered customer care into automated assistance across web, email, SMS, Messaging app Chatbots and Voice platform Skills. The platform automates the key points of customer care for online shoppers so they can quickly and easily track, return, exchange, get answers to questions and re-order products without the need for a live agent or cumbersome self-serve process. Serving millions of shoppers and billions of purchases per year, Linc’s platform empowers leading brands like Carter’s | Oshkosh, Crocs, Hugo Boss, Vineyard Vines, P&G, and Neiman Marcus to deliver anywhere-engagement and real-time services. Learn more at letslinc.com.
nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.
The Personetics Anywhere chatbot provides financial institutions a quick way to deliver a rich personalized digital experience to millions of users that don't necessarily use the bank's web or mobile apps. It allows banks to deploy a chatbot solution that can quickly respond to customer requests and deliver timely insights and advice in a conversational medium that customers are familiar and comfortable with.
Learning with each new interaction with dialogues that maintain the naturalness of human conversations. Content is constantly created and improved by a virtual brain in conjunction with the most experienced team of knowledge engineers in Portuguese. The virtual brain is always evolving. If it still can not resolve, you can direct the entire conversation history for a human operator to continue the service.