Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbot category, a product must:
Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
IBM Watson Conversation is a tool that add a natural language interface to an application to automate interactions with end users, common applications include virtual agents and chat bots that can integrate and communicate on any channel or device.
Answer Bot works right alongside your support team. It uses machine learning to help answer your customers' questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer's question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.
Creative Virtual specialises in the development and implementation of Virtual Assistant (V-Person) technology. Virtual Assistants can hold real-time, intelligent conversations with web users, 24/7. The technology has been deployed in a number of innovative areas, including customer self-service, sales and marketing, e-learning and entertainment. Creative Virtual's customers include Lloyds TSB, HSBC, Virgin Media, Verizon, CA Technologies, National Rail Enquires, Tesco, Asda, O2 and the RSPCA.
Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.
Nina, the Nuance Intelligent Virtual Assistant, isdesigned to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, or text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it's typed into a computer, tapped on a screen or spoken into a device.
AgentBot is Aivo's virtual assistant for automatic customer support solutions with Artificial Intelligence. It utilizes natural language understanding, neural networks, and machine learning to interact with customers and provide an Omni-channel customer support experience. AgentBot can be integrated with leading CRM and legacy systems to access customer interaction data and is capable of detecting opportunities for cross-selling and up-selling. AgentBot also understands customer intent and interacts with an AI conversational engine technology across different text or voice channels. AgentBot reduces customer support costs and allows you to learn from your clients. Use the Analytics tool to track key metrics and recognize user behaviors. Get a deeper understanding of what your clients say, do and need right at your fingertips! With only one click you know exactly what to add and/or modify to provide an enhanced customer support experience.
DigitalGenius is an AI platform that automates repetitive processes, delights your customers, and puts your contact center on autopilot. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect beautifully to your own backend systems. This is the practical application of AI you’ve been waiting for.
Through advanced natural language comprehension capabilities it is possible to establish and offer a Chatbot that converses and interacts as a human being. HiBot is 24 hours a day, 7 days a week, available to your customer. Be sure to sell or interact with your audience!
msg.ai enables brands to unlock the power of one-to-one relationships at every touchpoint in the customer journey. By leveraging deep reinforcement learning, the same AI architecture used for self-driving cars and space technology, brands can engage in personalized interactions at scale and drive tangible business results.
The Personetics Anywhere chatbot provides financial institutions a quick way to deliver a rich personalized digital experience to millions of users that don't necessarily use the bank's web or mobile apps. It allows banks to deploy a chatbot solution that can quickly respond to customer requests and deliver timely insights and advice in a conversational medium that customers are familiar and comfortable with.
Learning with each new interaction with dialogues that maintain the naturalness of human conversations. Content is constantly created and improved by a virtual brain in conjunction with the most experienced team of knowledge engineers in Portuguese. The virtual brain is always evolving. If it still can not resolve, you can direct the entire conversation history for a human operator to continue the service.
Pypestream brings the on-demand economy to enterprises everywhere. Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
The simple problems sometimes cause the biggest headaches. Report issues, find information, request access or new assets, ensure system or resource functionality, pull reports, and more, all without tying up support staff resources.
Give agents more time to receive, process, and respond to service requests. Get managers the info they need to monitor and understand ticket volume, agent performance, and resolution times. Make your support software investment make sense.