Best Cloud Communication Platforms Software

Cloud Communication Platform, products give mobile developers the tools to connect their mobile apps to a phone’s voice, video, SMS, MMS and verification features through an API. These products can also help developers build custom APIs to customize how their products interact with these features. Many cloud communications platforms give developers the tools to customize their service and provide mobile developers a greater sense of security.

Cloud Communication Platforms Software Grid® Overview

The best Cloud Communication Platforms Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Twilio, Nexmo, and Bandwidth
  • High Performers are highly rated by their users, but have not yet achieved the Market Presence of the Leaders. High Performers include: CometChat, Plivo, Telnyx, MessageBird, and Voxbone
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution.
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them. Niche products include: MiCloud Flex
G2 Crowd Grid® for Cloud Communication Platforms
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    Cloud Communication Platforms reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    Bandwidth's solutions are shaping the way we connect where we live, work and play,-- with APIs that allow users to easily embed voice calling & text messaging into software and apps. Bandwidth is a communications platform as a service (CPaaS) company, offering a full suite of voice and messaging APIs, all built atop the company’s own carrier-grade VoIP network, purpose-built with business-grade quality and deliverability in mind. We can help give your app a voice in a matter of minutes, and integrate virtually any messaging functionality into your software. Thousands of companies tap into Bandwidth's network and APIs for innovative uses in business communications, customer care, and consumer applications and devices. Millions use Bandwidth phone numbers everyday for simple calls and texts without even realizing it-- here’s a few examples of how you may have already interacted with Bandwidth APIs: - We’re the voice behind Google and Skype calls - We’re sending the text notification from ZipRecruiter that helped you land your job - We’re the toll-free number you might see on an ad in YellowPages - We’re delivering the picture of Fido from your pet-sitter in the Rover app - We’re behind the Burner app phone line you have for your side business - We routed that call to 9-1-1 on your Earthlink phone line when you broke your arm


    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


    Nexmo, the Vonage API Platform, enables you to engage your customers in real time, anywhere in the world. Developers and businesses of all sizes use Nexmo APIs to embed contextual, programmable communications into their mobile apps, websites and business systems via text, voice, social media and messaging. With easy-to-use APIs, a global platform, and expert support, Nexmo enables companies to abstract the complexity of communications and instead focus on building innovative, delightful customer experiences. For developers, the Nexmo platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Nexmo account is just as easy. You can use the simple but powerful Nexmo Dashboard or manage your account directly through an API. From its inception as a disruptive startup, Nexmo has been on a mission to reinvent communication. We’ve pursued that mission by empowering developers and companies to innovate their customer experiences and scale globally without having to worry about the telecommunications details. In June of 2016, Nexmo was acquired by Vonage and became the Vonage API platform. Joining forces with a leading provider of business cloud communications further strengthened our ability to fulfill our bold mission.


    Plivo’s Voice and SMS API platform and global carrier services, enable access to quality cloud communications at a low cost. Plivo’s HTTP APIs let businesses add voice and SMS capabilities to any web or mobile app using any web standard language. Our platform simplifies the complexity of the telephony business into a simple infrastructure service: we take care of everything from carrier management, to call quality and messaging deliverability, to 24/7 emergency technical support. Thousands of apps already use Plivo’s APIs, including: car share apps, two-factor verification, delivery services, political polling and surveys, conferencing, help desks, customer relationship management (CRM) systems, and many more.


    Cut your carrier cord with hyper local voice and messaging services available on demand in 9000+ area codes across 60+ countries. This is global business comms redefined, free from the tyranny of PSTN lines. With Voxbone in your corner, it's unbelievably easy to connect instantly to 5 billion people on 4 different continents, in the places where it matters most to your business. That's 92% of the world economy, just a phone call away. Our happy customers include Skype, Zoom, 8x8, Dialpad, CaféX, Orange Business Services, foodpanda, Deutsche Telekom, Telefónica, NICE inContact and Serenova.


    Powering real time messaging across multiple devices and platform. Engage your users with our simple and easy to integrate SDK offering features like text, video and voice calls and conferences, image sharing, collaboration tools and much more.


    Our Mission Control Portal and API allows you to easily integrate, manage, and analyze all of your voice and messaging needs. Start by authenticating your account and adding connections with unique SIP authentication to enable multi-tenancy control. Purchase numbers for inbound calling, building SIP trunks to empower outbound calling and assigning connections to calling profiles for on-demand scalability. Enable a la carte feature sets like CNAM, e911 and channel billing to suit suite your customer’s unique requirements. Gather granular real-time analytics on communication connections and spend and download filterable usage reports and call logs.


    MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world. The MessageBird platform is built to handle high volumes of global calling and messaging traffic. Thanks to a network of over 900 direct or one-hop carrier connections, MessageBird is able to provide reliable, cost efficient communication channels that consistently guarantee low latency and maximal deliverability. Their in-house-developed telco stack optimizes delivery routes and enables users to send and receive SMS messages and calls to and from any country worldwide. Their omni-channel Chat API allows users to quickly and easily chat with customers via Facebook Messenger, WeChat, Telegram, and Line. MessageBird's APIs are RESTful and can be integrated into any app, website, or communication system. The platform is also available via a user dashboard for non-technical users. MessageBird offers integrations with Zendesk, IFTTT, Zapier, and Smooch. Founded in 2011, MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.


    Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.


    mFax is a next-generation cloud fax platform designed to securely and reliably send and receive faxes from any device. With mFax you can send outbound and receive inbound faxes from a secure web portal, directly from your email, utilizing our RESTful API, Windows print driver, or via legacy fax equipment with the use of our FaxBridge https VoIP fax adapter. You will find mFax to be the most robust and feature rich fax platform on the market backed by a friendly, knowledgeable, and attentive support team.


    A cloud communications API that makes it easy to build voice & text messaging apps.


    Zipwhip enables businesses to send and receive text messages using their existing landline, VoIP, and toll free phone number to increase sales and customer satisfaction.


    Spring Edge - A Business Communications Platform, strive to create the next generation of business communication experiences with innovative ideas and solutions for consumers and businesses across the globe. Spring Edge is one of the premier business communication Platform, Spring Edge's core services includes messaging and voice communications with comprehensive and customized platform for all business scales.



    Sinch makes is easier than ever for developers to add voice, instant messaging and SMS to their app with our revolutionary SDK for iOS, Android and JavaScript.


    Solutions Infini offers voice applications developed to create self service IVR flows, call conferencing options, call monitoring and to view real time metrics for business decisions.


    Your Message. Every Phone. Every Time.


    360 Degree Cloud is a rapid growing global IT services, consulting and business solutions organization that helps customers strive and thrive in the cloud universe.


    800comms is designed to be an one-stop shop for cloud based unified communication solutions.


    Features Overview: Cross application communication Rich dashboard with analytics and BI SMS/Email fallback support Simple and low cost BaaS subscription for chat/messaging One-One and Group Messaging Any Message, Any Size Audio and Video Calling Multi Device Sync Offline Support Online Presence Delivery Report Typing Indicator Application to User Messaging Cross Application Messaging Applozic offers businesses a chat & messaging SDK and API toolkit that enables them to integrate messaging into their apps without the need to create a new infrastructure. The Applozic API is RESTful, leverages HTTP methods over SSL, and supports JSON data types. With Applozic, it becomes easy for users to reach out and interact with image, file, location sharing, and audio/video conversations. Applozic has been implemented in multiple industries and sectors including Healthcare, E-learning, E-commerce, Marketplace, Travels, Lifestyle, and Fashion & Apparel to name a few.


    The Aurea Messaging Solutions (AMS) suite includes three email infrastructure solutions delivered in the cloud, designed to enable rapid deployment and scale.


    The SMS World provides bulk SMS marketing services.


    Bulk SMS Service Provider offers messaging modules that correspond to the needs of startups, small companies and large corporations alike. Its customers gets a comprehensive range of messaging solutions – SMS API Integration , Bulk SMS Services, SMS Alerts, Voice Communication and opportunities to become an SMS Reseller among many others.


    "Carrier grade Voice and Messaging API covering 220+ countries: SIP Trunking, Notifications, Call Tracking, Custom IVR, Person-to-Person, & User Acquisition. Use cases are mean to present our services and features in easily understandable and relatable manner. Use cases are not exclusive: effectively, the permeability between some use cases can be very high: for instance, custom IVR is very frequently used with call tracking since both address inbound calls. Here are our six main business use cases: SIP Trunking (Outbound and inbound calls at scale) - Conveniently handle my important outgoing call needs. Face any international needs with an adaptive solution that matches my location, and network situation. User Acquisition and Engagement (Outbound calls and SMS campaigns) - Generate online and in-store traffic and keep users engaged using automated and scalable communications methods. Easily broadcast news about sales and events to my customer base. Notifications (Personalized outbound calls and SMS) - Send personalized messages to your customers at key steps of their journey. Notify them of main events and make sure they receive your messages. Custom IVR (Inbound or outbound calls control menu) - Create a smart mapping to route incoming calls according to the rules I set. Make sure each call I receive is handled the quickest and most efficient way. Call Tracking (Inbound calls source identification) - Track incoming calls activity and know where my users found my number. Track calls generated for and routed to a third party. Person to Person Communication (Users calls and SMS safeguarding) - Easily allow my users to exchange with each other on their usual channels. Frame the interaction to ensure its security and keep it smooth."


    Get everyone on the same page with ServiceNow Connect. Now you can communicate and collaborate instantly to share ideas, knowledge, and documents. Connect lets everyone work together in real time to complete tasks and get work done quickly.


    FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.


    Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.


    HeyWire lets customers text to your business using standard text messaging.


    Hook Mobile is a leading Voice and Text communication provider powering cloud communications providers, wholesalers, and applications developers.


    IMIconnect enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, voice, push, in-app, email, Facebook Messenger, & other messaging apps, and automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code toolset and high performance runtime engine, IMIconnect enables developers, product managers and architects to accelerate their digital transformation projects.


    Maxxis Application Network is optimized for real-time communications, centralized applications and cloud-based services across the enterprise.


    MessageMedia offers customers access to its intelligent SMS gateway. Users can connect to MessageMedia's gateway through user-friendly email-to-SMS and web interface products or our powerful REST API. Users can send singular or batch/bulk messages, schedule one-time and recurring messages, and even send text-to-voice messages. Our service integrates with many third party software products, including popular CRM and ERP systems. We support sending to virtually any country in the world and pride our selves on best-in-class support and industry-leading reliability and deliverability.


    mGage is a mobile engagement company that enables one-to-one mobile conversations between brands and consumers.


    OpenTok makes it quick and easy to integrate real- time communications into your websites and mobile apps


    PageGate is a powerful SMS and text messaging gateway software that can easily be used in conjunction with existing applications to send SMS or text messages to cell phones, wireless devices, mobile phones, pagers, billboards etc...


    Connect your business to the world with Restcomm Programmable Voice and SMS. The world’s #1 and the power of open source Communication Platform as a Service.


    Ribbon's real-time communications solutions offer enterprises and government organizations an innovative, secure, and cost-effective alternative to proprietary PBX and UC products.


    RingCaptcha is a global SMS gateway on a quest to help businesses build a customer base with real users. RingCaptcha provides SMS and voice verification and onboarding, as well as traffic analytics, monitoring and anti-fraud protection.


    Risala is an all-in-one arabic communication app supporting IDN domains.


    SendBird provides the chat API and messaging SDK for in-app messaging on your mobile apps and websites. For iOS, Android, JavaScript, Unity, .NET.


    sms77 is a full service messaging provider that offers API and comprehensive products like Voice, SMS, Text2Speech.


    TelAPI is a platform that you can build on to create voice and SMS applications - whether on a mobile device, computer or integrated into traditional phone


    The SMS Works is designed to provide a low cost and reliable SMS API for developers.


    f we can’t improve your business' communications… then we won’t waste your time! Designed with your perspective in mind, our first-to-market technologies harness the power of the cloud to bring innovative tools to the telecommunications industry.


    Simple and powerful SMS marketing and bulk SMS technology for businesses and organizations.


    VoIP Innovations offers a business class Wholesale VoIP Network that is designed with performance, availability, and security in mind


    Kate from G2 Crowd

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