Best Contact Center Infrastructure Software

Contact center infrastructure software provides the functions necessary for running call and contact centers. Call centers are used to drive efficiency with customers and prospect phone communication in businesses that rely on phone communications. The software can facilitate both inbound and outbound communication between company departments and customers or prospects, while allowing managers to maintain visibility over call center activity. Contact center infrastructure is commonly used by support teams to man a help line or sales teams to handle prospecting. Contact center infrastructure products frequently integrate with CRM applications. Furthermore, select features of contact center infrastructure products are shared with VoIP products.

To qualify for inclusion in the Contact Center Infrastructure category, a product must:

  • Distribute incoming calls or manage phone number assignment for outbound centers
  • Provide the infrastructure for call management, placement, and monitoring
  • Enable managers to track and monitor calls
  • Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and/or computer-telephony integrations.
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    PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.

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    PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.

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    Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.

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    3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    Phone system & call center software built for teams. Aircall lets you get and manage in real time the phone system you need to talk with your customers, and distribute calls across your support, sales or marketing teams. Aircall connects all call information with CRMs, Helpdesk, Slack and many more softwares. (Pipedrive, Zendesk, Salesforce, etc.)

    Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit

    NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.

    Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.

    RingDNA is a complete sales acceleration engine for inside sales teams using Salesforce. RingDNA's Intelligent Dialer for Salesforce helps outbound sales reps use RingDNA to make more calls, connect with up to 400% more prospects and fully automate voicemails. RingDNA also improves inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. RingDNA also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.

    Google Voice gives you one number for all your phones

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources. As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers dynamically blended staffing forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Users can also run powerful "what-if" scenarios to show staffing levels in differing business conditions.

    KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue. KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents. KOOKOO Cloudagent has the best in class integration with Salesforce, Zendesk, Zoho and other CRMs. You can deploy KOOKOO Cloudagent on top of your Twilio infrastructure too.

    Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

    Improve your customer service and fulfill customer expectations with help from our business contact center solutions for communications management. Give your customers the speedy, reliable, and consistent customer service delivered through multiple contact channels that they demand.

    Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

    Dixa is a customer service software solution that allows agents to deliver personal support across phone, email and chat. With no installation or maintenance required, users can access the platform from a browser and deliver support to customers on the channel of their choice. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. Dixa makes it possible to know your customers the second they reach, regardless of channel. By displaying customer conversation history and order history instantly, your team will have the information they need to solve customer inquiries faster and with less effort. All conversations types (phone, email and chat) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include: VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting and advanced routing. Dixa’s user friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in happier customers and a growing business.

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    Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

    Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.

    RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.

    DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. Our native architecture preserves data integrity across the cloud, never storing credentials or extracting sensitive information out of Salesforce or Microsoft's secure ecosystems. We are an engineering firm at our core. We build technology solutions that unlock intelligence, boost efficiency, maintain security across CRM and humanize the customer experience. We are problem-solvers, focused on building software & telephony capabilities that improve enterprise communications and accelerate sales.

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    CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence. Integrations with systems like Google, Salesforce, Facebook, and Shopify ensure that call conversions are seamlessly integrated into existing sales and marketing processes. Businesses around the globe rely on CallTrackingMetrics to connect millions of calls each month. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.

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    Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.

    YouMail is the fast, fun way to handle missed calls.

    Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Call center solutions include call tracking, interactive voice response, outbound auto dialers, and more. Connect First is moderately priced, has no hidden fees, has the industry’s highest uptime, no per port cost and 97% retention rate (which means the customer support is incredible).

    Ringio is a CRM-enabled calling platform that makes sales teams more productive. With click-to-call functionality and automatic CRM logging, Ringio enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answering for a rich customer experience.

    VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities.

    X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset and internet connection. Scale from 20 to 1,000+ agents within minutes and select from an advanced feature set that supports your business needs. Supercharge your Cloud Contact Center with a family of built-in apps ready for use.

    FONERACH is an all-in-one, browser-based call center software for sales, support and marketing teams. We provide enterprise call centre and PBX features; Integrations with business tools like Salesforce, Zendesk, SugarCRM and many others; real-time reporting; historical reporting; call recording; affordable call cost and a built-in CRM and ticketing solution.

    Enterprises across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, Microsoft Dynamics and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. The solution also includes call-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting and analytics. For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and pure cloud deployment using its unique architecture hosted on Amazon Web Services (AWS). With 3CLogic, organizations improve contact rates, gain greater change control, enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.

    CxEngage cloud contact center software connects data, people, and brands for brighter interactions, deeper insights, and more meaningful outcomes.

    Five9 IVR allows you to deliver direct self service options for resolution to your customers.

    Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

    Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

    Convoso’s #1 all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. This eliminates any hardware or software investment for users and minimizes training downtime, while being able to support users based in different locations. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users increase call volume, sell products or services, conduct market research and qualify sales leads faster. The solution helps users cut down on phone bills while improving staff productivity with call forwarding, conferencing and call transfer. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. The Conversation AI assistant automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent. Convoso’s mission is to maximize productivity and minimize hassle by housing your enterprise’s inbound and outbound call/contact center operations and processes in one intuitive end-to-end platform. Convoso houses a suite of communication applications that are aimed at making the customer experience as efficient as possible. Convoso's automation capabilities makes life easier for admins by allowing agents to focus on what really matters: customers.

    Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. In today’s highly competitive environment, if you’re not leveraging technologies like omni-channel, workforce management, rich integration with your business applications, and advanced business intelligence you’re falling behind. Evolve IP’s Gartner-recognized contact center provides all of the features you need to run a world-class omnichannel contact center. We integrate with the applications you already use, which makes deployment simple. Plus we build custom solutions that make your team more effective. Visit our website for more information:

    In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

    JustCall is a cloud phone system that integrates with your CRM or Helpdesk tool. You can make and receive calls directly from your CRM dashboard using click to call. Also, it automatically logs: -Outgoing calls -Incoming calls -Missed Calls with call back link -Voicemail recordings with call back link -Text messages With JustCall, you can distribute your incoming calls to your team members, your cell phone or landline. And, much more.

    Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.

    Unleash the Power of Professional Conversations. Truly is the all-in-one enterprise voice platform bringing rep productivity, global telephony, and realtime conversation intelligence together with one tool. Organizations use Truly to clean up their voice stack. Get more conversations and cleaner data for your team while saving on cost. As the only inbound and outbound voice solution, Sales and IT leaders alike love using Truly. Truly works everywhere, captures all your call data, and maximizes conversation quality with minimal support required.

    A cloud-based contact center platform that’s infinitely flexible & instantly deployable

    Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

    CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Boston, MA & Leicester, UK

    ContactWorld for Service allows you to personalise customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.

    Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management.

    Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

    CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

    InGenius quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision making.

    Mitel's call center and contact center solutions have the flexibility to grow and expand with your business demands with real-time reporting and analytics

    Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind.

    Search and filter call detail records to quickly and easily diagnose and troubleshoot Cisco and Avaya VoIP call quality metrics, including jitter, latency, packet loss and MOS.

    For nearly 30 years, TeleTech has remained a leading provider of comprehensive customer and enterprise solutions. We design, implement, and manage critical business processes for Global 1000 companies. Simply put, TeleTech supports its clients۪ customer lifecycle management needs by helping them target, acquire, retain, and grow their customer bases; while providing seamless integration and management of customer-impacting enterprise management services that support major business tasks. TeleTech clients call upon TeleTech to help them solve their mission-critical problems with innovative, customer-centric solutions. TeleTech delivers the outcomes that matter most to business leaders making their most ambitious goals realities. TeleTech clients leverage the benefits of a borderless economy. Each client۪s custom solutions are supported through regional service delivery centers with what is arguably the most highly educated, global workforce in our industry. Our 40,000+ business process outsourcing (BPO) employees support our clients۪ customers in 85 countries. These individuals currently support 26 languages with virtually unlimited expansion capabilities. TeleTech۪s employees are dedicated to capturing market opportunities, building brand equity through superior service delivery, and bolstering brands worldwide.

    uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients, in every interaction through any channel with just one software platform.

    To successfully compete in business your associates must be able to connect anywhere with clients, and each other, on the devices of their choice. Crystal-clear voice services are expected; to get ahead, your enterprise must be visible, present and able to collaborate instantly. Evolve IP’s cloud-based Unified Communications solution delivers award-winning collab­oration (video, chat, conferencing and more) and crystal-clear voice services that integrate with the applications you’re already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a “one-size-fits-none” service.

    ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.

    Panterra's cloud contact center provides call recording, supervisory modes, skills-based routing and built-in business analytics.

    SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world.

    UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR.

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    All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.

    XenCALL is an all-in-one CRM and VOIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments.

    Revenue and customer management software for communiciations and media companies.

    Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries.

    See how easy it can be to set up an enterprise class, feature-rich and reliable contact center in the Aspect Cloud. Our free trial lets you experience the full power of Aspect Zipwire with no hassles and no commitments. We'll help you configure your system and provide free support during your evaluation. Experience the speed and simplicity of setting up a fully functional contact center with advanced capabilities for serving and engaging today's omni-channel, mobile consumers.

    An automatic Dialler which gives you the best quality of voice recordings with perfect accent for your valuable customers and make thousands of calls with prerecorded voices and perform your duties efficiently and with double of the speed.

    Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

    Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.

    A flexible, fully configurable sales and marketing automation solution. CallPro CRM helps at every stage of the sales cycle, from establishing initial relationships to retaining happy loyal customers. Instill efficiency at the heart of your organization by automating key activities.

    Campaign Manager is a software based outbound dialing solution designed to help the productivity of your outbound team, your system supervisor can dictate the dialing pace and campaign assignment.

    ConVox helps businesses meet the service level expectations of their customers, while controling employee productivity and operational costs.

    DYL is solution for Contact management, and track all the customer information in a single.

    Enghouse Interactive is a leading provider of contact center solutions that are fully integrated offerings with omnichannel queuing and skills-based routing, ensuring all types of interactions are identified, prioritized, and routed professionally, first time, every time. With functionalities such as self-service IVR, survey, call recording, quality monitoring, workforce management and outbound to name but a few, it allows organisations to scale as requirements and budget dictate. Available both on-premises and in the cloud our Contact Center software improves productivity, efficiency and optimization of staff resources through comprehensive reporting and automation.

    Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activity, and provides functionality for software integration.

    FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

    HoduCC is a FreeSWITCH based Omnichannel Contact Center Software that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.

    MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs.

    A comprehensive cloud solution with advanced functionality that's easy to use

    NexxPhase is a cloud-based platform that powers a multi-channel real-time mash-up of customer information in all your systems and data sources into one platform for your agents.

    SAP Service Engagement Center is a soltion thta engage customers throughout their entire buying journey by enabling service teams to deliver 24/7 service support, it has aninteractions across channels and has the continued flexibility to support new emerging channels, on a software-as-a-service (SaaS) delivery model.

    Smart Cloud PBX Services offers a call routing system designed for companies to gain control of their voice and data networks.

    Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

    Telax offers an industry-leading Contact Center as a Service (CCaaS) solution to businesses of all sizes, combining robust omnichannel capabilities with carrier-grade reliability, plus world-class deployment and support services. Whether you’re a small or medium business looking to upgrade your legacy call center platform, or a larger organization running omnichannel customer contact operations across multiple sites, the versatility of the Telax solution can help you deliver a better customer experience – without breaking the bank! Reach out today to learn more. Visit or call 1.888.808.3529!

    vCloud NFV is a fully integrated, modular, multi-tenant Network Functions Virtualization (NFV) platform. It provides compute, storage, networking, management and operations capabilities. vCloud NFV helps you accelerate time to revenue, automate service lifecycle and simplify operations management, all while reducing network infrastructure costs.

    ZaiLab is a next-generation software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. With ZaiLab, you don’t have to run your contact centre like everyone else does. We're changing the way you set up your contact centre, the way you handle your conversations, the way routing works, and the way you pay for software. At ZaiLab, we’re constantly exploring new solutions to existing contact centre problems and are proud to offer you routing based on customers’ past experiences personalised by machine learning. Our software is quick and easy to set up. There are no monthly licensing fees, no upfront costs and you get instant access to support. It’s time to start having a conversation that matters.

    Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs tomorrow.

    AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

    AireContact helps with customer experience by enabling your customers to interact with your business across multiple communicaiton channels, including phone, chat, email and social media.

    Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

    Arcada Outbound steers away from predictive calling which can lead to dropped calls by using demand dialing which is initiated by the agent with a button click.

    Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.

    Autom8 Enterprise is cloud-based contact management system. It helps to improve productivity with decreases talk time vice versa increase sales ratio through lead management, skill-based routing and intuitive response on call recording.

    Blueworx Voice Conversation for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience.

    Bolder Thinking is a cloud based call center software that offers a solution to reduce the complexity associated with operating call centers and dynamic scalability that helps the customer experience in high demand periods.

    We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

    MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees.

    CallMiner Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. Delivered as a cloud-based or on premise contact center monitoring solution, Eureka customer engagement analytics is transforming call center performance management.

    Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.

    Call Tools offers cloud contact center solutions that are designed to increase contact rates and accelerate sales revenue. Our products features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection. Call Tools provides a full suite of cloud solutions with real-time stats including Call Tracking, Hosted PBX; Predictive Dialer. No phones or hardware required. Ask about our plans offering Unlimited Usage.

    Callture Business Phone is loaded with fantastic features including the latest innovations.

    Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.

    Customer Contact Solutions provides multi-channel solutions ranging from Automated Voice Messaging (utilizing sophisticated text-to-speech technology and interactive touch tone response functionality) to email, SMS text messaging, and Live Agent calling campaigns.

    CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide contact center agents with complete customer data.

    Centcom Virtual Call Center is a predictive dialer system that you can access from your computer with Internet and a phone line.

    CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

    CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

    ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents.

    Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.

    CloudAgent is a cloud contact center platform. The platform provides Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more. Quick start up, zero installation, all contact center applications delivered out of internet browser.

    LeadsRain’s Cloud based Predictive Dialer is one of the most inevitable holistic infrastructure assets that are essential for managing call center business & its representatives more proficiently with least expenditure.

    Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

    CloudPhone is built as a plug-and-play solution for home and small offices.

    Cloud Telephony and Call/Contact Centre Solution allows you to uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle.It automates the complete communication of all employee roles of an Organisation as it has given probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc.

    Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.

    Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

    Contact Center Portal is a knowledge protal for help desk or call center agents that can used as a stand alone portal or can be integrated with an existing help desk portal based on service management.

    contactSPACE is Sydney-based SaaS company specialising in cloud contact centre software and Tier-1 PCI compliant contact payment solutions. contactSPACE cloud contact centre software helps organisations consolidate their technology systems whilst improving their customer engagements using AI assisted, data-driven process improvement delivered through a comprehensive and reliable multi-channel platform. Whether it’s improving Customer Experience (CX) Delivery or improving outbound contact and conversions, contactSPACE takes all the technical complexity away, empowering teams to focus on their important business outcomes rather than another technology system.

    Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems.

    Content Guru owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments.

    Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE… contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users.

    Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.

    Coztel provides cloud based call center softwares for inbound, outbound and blended type of call centers.

    Customer Solutions combines global services, technology, and analytics into a customized soultion to deliver consistant customer service experiences.

    DeltaACD allows you to centrally manage agents located anywhere there is an IP or telephony service with agent deployment, call routing and queue management, and colsolidation management.

    DialMyCalls is a voice broadcasting service that allows you to set up calls, manage contacts and recordings, and get call reports.

    Elision DialShree Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.

    SIP Trunking is designed to provide efficient and cost-effective solutions to businesses to replace traditional phone lines.

    EasyContactNow provides a suite of features to allow your contact center to handle incoming calls and make outbound calls while managing productivity and customer satisfaction.

    Make Your Contact Center a Satisfying and Secure Experience for Customers. Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

    Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

    No need to monitor multiple phones numbers. No worry of busy phone lines or missed calls. Have a single number that connects to your entire team.

    Fenero Contact Center is built upon open source and exemplifies what open software can do for contact centers.

    FieldWorkMobility is an enterprise class field sales app utilized by thousands of businesses worldwide! FieldWorkMobility offers a complete solution that helps sales reps perform end-to-end sales process right from lead gen ->prospecting ->engagement -> invoicing.

    Fluency is a call center software with capabilities designed to provide telephony and web-based communication applications for sales and service environment.

    GaleStream Call Center Software is a software product for small-size call centers that can handle incoming and outgoing calls and provides real controling and administering of all call center functionalities.

    Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich.

    Hosted Predictive Dialer allows callers to log on and then call out to the list of numbers, monitors how many people pick up and makes multiple dials to make sure someone will answer, and tracks the length of each conversation.

    Hotlead is a cloud telephony system with an aggregator of international operators integrated to virtual PBX and CRM-system.

    Hyperion is designed to create systems for receiving and processing inbound calls via various communication channels such as, situation rooms, support services, contact centers, on-duty dispatch systems, and monitoring services.

    ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting.

    IEC provides a support services for contact centers, including development, implementation, and consulting and offer custom applications to further enhance and optimize contact center software.

    Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

    World class omnichannel contact center solutions that boost productivity and enhances customer experience, including IVR, social media, predictive dialing, artificial intelligence, analytics and workforce management. We are leaders in development and delivery of all-in-one onmichannel contact center technology, both premise-based and on-the-cloud. At inConcert we develop powerful, state-of-the-art Contact Center Technology, and implement premised-based as well as hosted solutions for corporations and service providers in five continents. Fast. Simple. Full-IP, premise-based and hosted, cross-industry contact center solutions. With more than twenty years of experience in software development, corporate integration systems, networks, connectivity and telephony, in 1999 we embarked in an ambitious project: to develop a unique, world-class, full-ip contact center suite that allows organizations to optimize their business operations, and at the same time, seamlessly integrates with any kind of back office technology. inConcert family of products includes solutions for call centers, multimedia contact centers, interactive voice response systems, call recording, and predictive dialing systems, which allow us to offer solutions for customer service, collections, telemarketing, personalized banking and cellular telephony, among others. We do it simple. We do it fast. You benefit from it.

    Intelligent Console is a healthcare operator service that has features to give you customer satisfaction and create accuracy by getting rid of excessive operator keystrokes.

    IPscape aligns live outbound campaign call ratios to agent call answering ratios by providing real-time dialer preformance reports, preview dialer, multi-number dialing, list loaders, answering machine detection, call back scheduler and more.

    Jet Online Call Tracker Tracker can pin-point which online media channels are generating calls for your business and understand how offline marketing initiatives influence phone response to plan and schedule offline media.

    Kana Enterprise Outbound Calling Campaigns provides an approach to sales campaign management that helps sales and marketing business users to create and execute outbound campaigns.

    Key 2 IP provides Hosted PBX, Hosted Call Center, SIP Trunking and other cloud based communications solutions to businesses of all sizes.

    Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

    LexisNexis IVR on Demand combines your Interactive Voice Response (IVR) solution with voice verification and authentication to provide a way for businesses to quickly, conveniently and securely access personal information over the phone to identify customers.

    Unicom creates answering service solutions by asking questions others would not have thought to ask.

    Metaphor Contact Center is an omni-channel contact center in the cloud that helps with profitability and customer satisfaction by optimizing your contact center workforce.

    Natterbox is a cloud-based business telephony and voice services platform, which provides business communication service between organizations and its customers. The software is any business, whether you're looking to scale rapidly or improve function across a large business. Natterbox supports organizations across various industries including recruitment, travel, ecommerce, financial services, media, government, utilities and others. Its key customers include Groupon, ETX Capital,, Legal & General, Barnardos. Natterbox provides a scalable and agile Global PBX, which is native in Salesforce CRM. Natterbox CTI (Computer Telephony Integration) system features click to dial, screen pop and wrap-up codes along with automatic follow-up scheduler and single sign-on with Salesforce. Natterbox logs all inbound and outbound fixed line and cellular call data to its contacts database, accounts or any other custom records. The software also provides more than 120+ customizable and real time reports in Salesforce for easy monitoring of sales call productivity.

    NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

    Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.

    Newfies-Dialer is a Voice and SMS broadcasting application used for marketing, lead generation, political surveys, debt collection and emergency notifications

    Next Generation Call Center is an all-IP call center system that provides a interface for third-party service systems to obtain complete logs and monitoring data which helps to make customer service systems personalized, diversified, and role & domain-based.

    Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality.

    Noble Outbound is a CaaS cloud-based solution that manages technology supporting call center services for inbound, outbound and blended call centers.

    Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS, Rostelecom, AVIVA, EFES, FLEETCOR, Amadeus, Karcher, and Zepter International.

    OneSight is end-to-end solution capable of proactively monitoring and analyzing customer experiences and network performance by the application in real time.

    OnviCenter 7 is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

    Optymyse is a wallboard solution designed to empower, engage, motivate and retain user's contact centre agents.

    OXON is a single platform to communicate and track customers throughout their lifecycle.

    EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

    Phonexa's Software as a Service solutions are designed to alow businesses to reach their optimal ROI by optimizing their call technology.

    Phonexia Speech Platform provides partners a complete portfolio of speech technologies with an easy-to-use design. The platform allows users to design and deploy a wide range of speech processing systems in a short time and without extensive knowledge of speech analytics

    Pims Auto Dialer is a web based call center suite with inbound, outbound and broadcast dialing functions that can send custom text and emails based on call dispositions made by agents, works on Windows, Mac or Linux.

    PowerNOW is a predictive dialer that includes inbound and outbound calling capabilities, interactive voice response, and digital recording.

    Premier CX is an award-winning creative customer touch point agency that reduces costs and increases customer contact opportunities for brands and businesses across every sector.

    PUSHCORD VCA VOICE is a platform that enables to manage all the voice calls.

    Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

    Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

    Loway develops complete, reliable, customizable call center software solutions for the Asterisk PBX, Swiss made.QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology.

    Quickly integrate with your ARM system via our powerful and open API, or use the built-in upload and download capabilities of QwikDial to immediately leverage the most robust, predictive and preview dialing software provided to the accounts receivable and collections market. Powerful visual reporting and scheduling campaigns can be queued with visually designed campaigns ensuring optimal compliance and collection performance.

    Drop your automated message on customer's voicemail without letting the phone ring. It's an advanced tool that delivers your message through bypassing traditional phone ring and landing straight into the customer's voicemail box.

    Your business needs flexibility. Our virtual contact center solution, Smart Queue, was developed with that in mind. Built on open-source technology, Smart Queue provides the same features, functionality, and scalability as proprietary call center platforms at a fraction of the cost. With this flexible and easy-to-use hosted call center system, contact center managers can quickly and cost-effectively add new users to the system and increase productivity by providing easy access to all features and capabilities. Smart Queue offers state-of-the-art enterprise contact center features, including 150+ real time and historical reports, remote agent capability, advanced call routing, and call queue management tools. Whatever your contact center requirements may be, AVOXI is ready to help. Our engineers will work with you to design a system that meets your unique business needs. Because it is a cloud-based solution, you never have to worry about upgrades and maintenance. The AVOXI team handles all system requirements so you can focus on what really matters: your core business.

    Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

    Solgari Cloud Contact Center is a cloud based system that is available on all devices that allows your reach and respond to your customers in a timely manner.

    Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.

    SpiceCSM is a software platform that is a single, integrated interface for agents to access regardless of mulitple brands, knowledgebases or data sources.

    Suite Answer Center allows you to implement a variety of call handling and messaging features with a click of a mouse or function key.

    Discover how CATI and IVR, combined with Survox's robust dialer and management platform to increase call center peformance, help you achieve quotas faster and manage resources more efficiently than ever before.

    SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

    TCN Cloud is a cloud-based solution that includes blended predictive dialing, interactive voice messaging, and web- services, all you need is an internet connection and a phone.

    TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

    TouchStar Dialer is an outbound dialer and contact center solution providing features and functionalities you need to operate a contact strategy.

    Trident is software for call routing, text-to-speech, extensions, voicemails, and real-time analytics.

    ucplus is a powerful unified communication software suite which allows users a high level of integration, communication and collaboration between their telephone system and their internal business system. ucplus allows end users to work more collaboratively and collectively, getting information about callers quickly and efficiently. The ucplus product suite is not only cost effective but also very easy to maintain and install.

    Blueface provides phone systems based in the cloud to businesses of all sizes, from startups and micro businesses right through to large enterprise. Over 20,000 organisations worldwide are using Blueface to communicate.

    VCC Live® provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    VContactCenter™ helps you lead with customer service. This CX (Customer Experience) Contact Center Management solution was built from the ground up on our cloud-based technology platform. VContactCenter™'s multichannel capabilities automate and strengthen your service interactions, including social media. You can deliver seamless, consistent support based on proven business processes. VContactCenter Modules: • Business Process Management (BPM) • CRM • Social CRM • Knowledge Management • Data Segmentation • Agent Guidance • Contract & Warranty Support • Reporting • Self Help Portals • Broker • APIs • Tools

    With Verint Automated Quality Management, you can automate the entire quality management process, from scoring evaluations to assigning coaching.

    Verint� Contact Center Desktop and Process Analytics� can help address data privacy requirements while capturing employee desktop activity.

    Virtual Observer is a call recording and workforce solution for contact centers that o provides value and scalability.

    VirtualTone caters to all businesses from enterprise level call centers to small and mid-sized businesses.

    Voice2Phone Auto Dialer is a windows based application taht uses VoIP and SIP technology to automatically call each number on your list, deliver your recorded voice message, and record any responses by the call recipient.

    IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configurable and able to integrate using all major technologies. Modular dashboards and flexible report generation. Designed to handle large call volumes without losing any response speed, and is used in call centers handling tens of thousands of calls daily. Low per line pricing allows system to be affordable to SME. In business for over 20 years.

    Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

    VoiceSage's cloud-based messaging product and services deliver more than 2 million messages a day and are used by businesses serving more than 75% of the UK population.

    VoxGen specializes in providing connected and conversational IVR IVR systems and solutions.

    West Cloud Contact, formerly known as ControlMaxx, is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony.

    For more than 20 years, West Interactive۪s relentless innovation of global, multimedia customer contact solutions has made us the partner of choice for many of the world۪s most trusted brands. West Interactive delivers contact center transformation solutions that support every individual customer interaction. We provide a comprehensive array of contact center solutions that drive business value through a strategic partnership approach. Furthermore, years of perfecting and implementing contact center technologies and processes in our own global contact centers enables us to extend real-world experience to our clients. Whether it۪s modernizing your contact center infrastructure and networks, layering in multichannel engagement with mobility, implementing social media solutions that reduce silos, or taking your contact center to the cloud, West Interactive is already there. We offer both voice and non-voice customer engagement solutions, including IVR/speech automation, mobile apps for customer care, social media and agent resources. Driven from one of the industry۪s most scalable and reliable enterprise platforms, our solutions offer even more value by leveraging our multichannel enterprise routing and unified customer contact solutions.

    XCALLY is the solution for call centers developed in Italy, from a passionate and professional team, with specific experience and certifications on Asteriskª and ITIL processes, for the management of customer care.

    X-Dating is a dates web management platform that is ideal for enterprises and agencies who deal with customers massive contacts that includes preview calls manager, private agenda, agent web access, recall scheduling and more.

    Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.