Contact center infrastructure software provides the functions necessary for running call and contact centers. Call centers are used to drive efficiency with customers and prospect phone communication in businesses that rely on phone communications. The software can facilitate both inbound and outbound communication between company departments and customers or prospects, while allowing managers to maintain visibility over call center activity. Contact center infrastructure is commonly used by support teams to man a help line or sales teams to handle prospecting. Contact center infrastructure products frequently integrate with CRM applications. Furthermore, select features of contact center infrastructure products are shared with VoIP products.
To qualify for inclusion in the Contact Center Infrastructure category, a product must:
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PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.
3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).
Phone system & call center software built for teams. Aircall lets you get and manage in real time the phone system you need to talk with your customers, and distribute calls across your support, sales or marketing teams. Aircall connects all call information with CRMs, Helpdesk, Slack and many more softwares. (Pipedrive, Zendesk, Salesforce, etc.)
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.
Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources. As part of our comprehensive workforce optimization suite, Aspect Workforce Management delivers dynamically blended staffing forecasts and scheduling of voice, multi-session chat, email, social media and other interactions channels. Users can also run powerful "what-if" scenarios to show staffing levels in differing business conditions.
RingDNA is a complete sales acceleration engine for inside sales teams using Salesforce. RingDNA's Intelligent Dialer for Salesforce helps outbound sales reps use RingDNA to make more calls, connect with up to 400% more prospects and fully automate voicemails. RingDNA also improves inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. RingDNA also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.
Improve your customer service and fulfill customer expectations with help from our business contact center solutions for communications management. Give your customers the speedy, reliable, and consistent customer service delivered through multiple contact channels that they demand.
Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Dixa is a customer service software solution that allows agents to deliver personal support across phone, email and chat. With no installation or maintenance required, users can access the platform from a browser and deliver support to customers on the channel of their choice. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. Dixa makes it possible to know your customers the second they reach, regardless of channel. By displaying customer conversation history and order history instantly, your team will have the information they need to solve customer inquiries faster and with less effort. All conversations types (phone, email and chat) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features including: VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting and advanced routing. Dixa’s user friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in happier customers and a growing business.
Exceptional customer experience doesn’t happen by accident–you need the contact center tools and integrations to help achieve your goals. That’s why we’ve built a complete platform that intelligently routes all of your customer interactions, integrates with leading CRMs, helps you schedule and improve your workforce, and analyze trends. And with inContact, voice quality is backed by the industry’s only voice quality service level agreement (SLA). Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.
As the highest rated telephony platform on the Salesforce AppExchange, and now the first native communications platform for Microsoft Dynamics CRM, DialSource is the leader in sales acceleration. With the latest version–DialSource Denali–users can streamline the entire sales process like never before. In addition to providing features such as blazing fast multi-line dialing, robust automation of 99.99% of sales & service activities, and intelligent lead prioritization, Denali comes equipped with Click-to-Call, Start-Stop Call Recording, and “Campaigns”–a feature that enables agents to streamline their call lists in a much more organized and sophisticated fashion.
RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.
Ringio is a CRM-enabled calling platform that makes sales teams more productive. With click-to-call functionality and automatic CRM logging, Ringio enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answering for a rich customer experience.
CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence. Integrations with systems like Google, Salesforce, Facebook, and Shopify ensure that call conversions are seamlessly integrated into existing sales and marketing processes. Businesses around the globe rely on CallTrackingMetrics to connect millions of calls each month. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset and internet connection. Scale from 20 to 1,000+ agents within minutes and select from an advanced feature set that supports your business needs. Supercharge your Cloud Contact Center with a family of built-in apps ready for use.
Enterprises and SMBs across the world manage inbound, outbound, blended or multi-channel communications using 3CLogic’s Cloud Contact Center Solutions. 3CLogic optimizes internal and external communication, as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing, predictive dialer. The solution also includes call-recording, dynamic scripting, text-to-speech, as well as extensive reporting and analytics. For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and pure cloud deployment using its unique architecture hosted on Amazon Web Services (AWS). 3CLogic includes built-in Computer Telephony Integration (CTI) and deep integration with such major CRMs such as ServiceNow, MS Dynamics and Salesforce. With 3CLogic, organizations improve contact rates, gain greater change control across communication channels (voice, email, chat, social media), enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Call center solutions include call tracking, interactive voice response, outbound auto dialers, and more. Connect First is moderately priced, has no hidden fees, has the industry’s highest uptime, no per port cost and 97% retention rate (which means the customer support is incredible).
Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. In today’s highly competitive environment, if you’re not leveraging technologies like omni-channel, workforce management, rich integration with your business applications, and advanced business intelligence you’re falling behind. Evolve IP’s Gartner-recognized contact center provides all of the features you need to run a world-class omnichannel contact center. We integrate with the applications you already use, which makes deployment simple. Plus we build custom solutions that make your team more effective. Visit our website for more information: https://www.evolveip.net/cloud-call-centers
JustCall is a cloud phone system that integrates with your CRM or Helpdesk tool. You can make and receive calls directly from your CRM dashboard using click to call. Also, it automatically logs: -Outgoing calls -Incoming calls -Missed Calls with call back link -Voicemail recordings with call back link -Text messages With JustCall, you can distribute your incoming calls to your team members, your cell phone or landline. And, much more.
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. www.cloudcall.com firstname.lastname@example.org Boston, MA & Leicester, UK
Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management.
CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.
InGenius is a computer telephony integration (CTI) innovator with over 18 years of experience in enterprise telephony. We enable sales and services organizations to deliver world-class, voice-based, customer experiences by integrating existing phone systems into leading CRMs. InGenius Connector Enterprise equips contact centers with software tools to increase agent productivity and call capacity while providing a better overall customer experience. With features such as screen pop, click-to-dial, automatic call logging and enhanced call reports, contact center teams are able to quickly and efficiently serve customers and see a 360-degree view of customer call interactions for intelligent analysis and decision-making.
Sharpen’s platform is a cloud-native contact center solution for mid-size to enterprise businesses. From customer support to outbound sales, Sharpen's platform is designed for productivity and agent efficiency. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social, and more within one interface. Out-of-the-box integrations, open APIs, and an industry-first programming language allow for customizable features and functionality. Sharpen’s reporting, and analytics dashboard offers both real-time and historical data. Monitor and report on contact center performance, agent activity, and customer interactions. Coaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed, and marked using color-coded comments. Agents can then review the feedback and directly respond to comments and questions. Sharpen uses a simple pricing model which includes all features, data storage, and premium support.
For nearly 30 years, TeleTech has remained a leading provider of comprehensive customer and enterprise solutions. We design, implement, and manage critical business processes for Global 1000 companies. Simply put, TeleTech supports its clients۪ customer lifecycle management needs by helping them target, acquire, retain, and grow their customer bases; while providing seamless integration and management of customer-impacting enterprise management services that support major business tasks. TeleTech clients call upon TeleTech to help them solve their mission-critical problems with innovative, customer-centric solutions. TeleTech delivers the outcomes that matter most to business leaders making their most ambitious goals realities. TeleTech clients leverage the benefits of a borderless economy. Each client۪s custom solutions are supported through regional service delivery centers with what is arguably the most highly educated, global workforce in our industry. Our 40,000+ business process outsourcing (BPO) employees support our clients۪ customers in 85 countries. These individuals currently support 26 languages with virtually unlimited expansion capabilities. TeleTech۪s employees are dedicated to capturing market opportunities, building brand equity through superior service delivery, and bolstering brands worldwide.
Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your business line, to a centralized platform where you can handle your voice calls as a team. It requires no hardware, physical phones or installations because it works with what you already have: your laptop, smartphone and an Internet connection.
To successfully compete in business your associates must be able to connect anywhere with clients, and each other, on the devices of their choice. Crystal-clear voice services are expected; to get ahead, your enterprise must be visible, present and able to collaborate instantly. Evolve IP’s cloud-based Unified Communications solution delivers award-winning collaboration (video, chat, conferencing and more) and crystal-clear voice services that integrate with the applications you’re already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a “one-size-fits-none” service.
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
#1 all-in-one contact center software fully-equipped with intuitive inbound, outbound, and blended functionality with a gamification twist. Convoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike. Convoso’s mission is to maximize productivity and minimize hassle by housing your enterprise’s inbound and outbound call/contact center operations and processes in one intuitive end-to-end platform.
Search and filter call detail records to quickly and easily diagnose and troubleshoot Cisco and Avaya VoIP call quality metrics, including jitter, latency, packet loss and MOS.
XenCALL is an all-in-one CRM and VOIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments.
ContactNow is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with ContactNow's intelligent inbound call routing. Customers can be connected to the right agent every time.
Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries.
See how easy it can be to set up an enterprise class, feature-rich and reliable contact center in the Aspect Cloud. Our free trial lets you experience the full power of Aspect Zipwire with no hassles and no commitments. We'll help you configure your system and provide free support during your evaluation. Experience the speed and simplicity of setting up a fully functional contact center with advanced capabilities for serving and engaging today's omni-channel, mobile consumers.
Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.
Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activity, and provides functionality for software integration.
FONERACH is an all-in-one, browser-based call center software for sales, support and marketing teams. We provide enterprise call centre and PBX features; Integrations with business tools like Salesforce, Zendesk, SugarCRM and many others; real-time reporting; historical reporting; call recording; affordable call cost and a built-in CRM and ticketing solution.
KOOKOO Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue. KOOKOO Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents. KOOKOO Cloudagent has the best in class integration with Salesforce, Zendesk, Zoho and other CRMs. You can deploy KOOKOO Cloudagent on top of your Twilio infrastructure too.
SAP Service Engagement Center is a soltion thta engage customers throughout their entire buying journey by enabling service teams to deliver 24/7 service support, it has aninteractions across channels and has the continued flexibility to support new emerging channels, on a software-as-a-service (SaaS) delivery model.
SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world.
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSP’s competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We also don’t make money unless our partners do - the true definition of a partnership! ADVANTAGE FOR SERVICE PROVIDERS At Telax, we not only provide our technology, we provide embedded human capital. In other words, we don’t set up our technology solution and leave service providers to fend for themselves. We have a dedicated team - the A-Team - that will work hand-in-hand with business customers to ensure everything is running smoothly. BENEFIT FOR BUSINESS CUSTOMERS When it comes to technology, it’s just a matter of time before something requires troubleshooting. Telax’s integrated call center solution takes the guesswork, confusion, and back-and-forth out of resolving a problem between multiple service providers. Business customers make one call to articulate an issue and the troubleshooting can begin. PEOPLE POWERED TO THE CORE We pride ourselves on superior customer service with a smile. Our company culture breeds laughter, happiness, and enjoying the workplace. Partners and business customers are treated the same way! The result is a better customer experience today and a better organization tomorrow. And Everybody's Happy.™ Reach out today to learn more. Call 888.808.3529!
ZaiLab is a next-generation software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations. With ZaiLab, you don’t have to run your contact centre like everyone else does. We're changing the way you set up your contact centre, the way you handle your conversations, the way routing works, and the way you pay for software. At ZaiLab, we’re constantly exploring new solutions to existing contact centre problems and are proud to offer you routing based on customers’ past experiences personalised by machine learning. Our software is quick and easy to set up. There are no monthly licensing fees, no upfront costs and you get instant access to support. It’s time to start having a conversation that matters.
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.
Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
CallMiner Eureka is the leading solution to improve contact center and enterprise performance through speech analytics. It immediately reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. Delivered as a cloud-based or on premise contact center monitoring solution, Eureka customer engagement analytics is transforming call center performance management.
Call Tools offers cloud contact center solutions that are designed to increase contact rates and accelerate sales revenue. Our products features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection. Call Tools provides a full suite of cloud solutions with real-time stats including Call Tracking, Hosted PBX; Predictive Dialer. No phones or hardware required. Ask about our plans offering Unlimited Usage.
Customer Contact Solutions provides multi-channel solutions ranging from Automated Voice Messaging (utilizing sophisticated text-to-speech technology and interactive touch tone response functionality) to email, SMS text messaging, and Live Agent calling campaigns.
CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide contact center agents with complete customer data.
LeadsRain’s Cloud based Predictive Dialer is one of the most inevitable holistic infrastructure assets that are essential for managing call center business & its representatives more proficiently with least expenditure.
Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.
Cloud Telephony and Call/Contact Centre Solution allows you to uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle.It automates the complete communication of all employee roles of an Organisation as it has given probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc.
Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.
contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves the efficiency of staff. The contactSPACE solution provides an integrated suite of simple to use wizard-driven tools for omnichannel communication, campaign creation, performance monitoring and much more, that facilitate greater sales outcomes and better customer experiences.
Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users.
Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.
Elision DialShree Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.
DigitalGenius is an AI platform that automates repetitive processes, delights your customers, and puts your contact center on autopilot. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect beautifully to your own backend systems. This is the practical application of AI you’ve been waiting for.
Enghouse Interactive Contact Center contact center solutions enable you to deliver, continually assess and fine-tune customer service across your organization.
GaleStream Call Center Software is a software product for small-size call centers that can handle incoming and outgoing calls and provides real controling and administering of all call center functionalities.
HoduCC is a FreeSWITCH based Call Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.
Hosted Predictive Dialer allows callers to log on and then call out to the list of numbers, monitors how many people pick up and makes multiple dials to make sure someone will answer, and tracks the length of each conversation.
Hyperion is designed to create systems for receiving and processing inbound calls via various communication channels such as, situation rooms, support services, contact centers, on-duty dispatch systems, and monitoring services.
World class omnichannel contact center solutions that boost productivity and enhances customer experience, including IVR, social media, predictive dialing, artificial intelligence, analytics and workforce management. We are leaders in development and delivery of all-in-one onmichannel contact center technology, both premise-based and on-the-cloud. At inConcert we develop powerful, state-of-the-art Contact Center Technology, and implement premised-based as well as hosted solutions for corporations and service providers in five continents. Fast. Simple. Full-IP, premise-based and hosted, cross-industry contact center solutions. With more than twenty years of experience in software development, corporate integration systems, networks, connectivity and telephony, in 1999 we embarked in an ambitious project: to develop a unique, world-class, full-ip contact center suite that allows organizations to optimize their business operations, and at the same time, seamlessly integrates with any kind of back office technology. inConcert family of products includes solutions for call centers, multimedia contact centers, interactive voice response systems, call recording, and predictive dialing systems, which allow us to offer solutions for customer service, collections, telemarketing, personalized banking and cellular telephony, among others. We do it simple. We do it fast. You benefit from it.
Jet Online Call Tracker Tracker can pin-point which online media channels are generating calls for your business and understand how offline marketing initiatives influence phone response to plan and schedule offline media.
Kana Enterprise Outbound Calling Campaigns provides an approach to sales campaign management that helps sales and marketing business users to create and execute outbound campaigns.
Natterbox is a cloud-based business telephony and voice services platform, which provides business communication service between organizations and its customers. The software is any business, whether you're looking to scale rapidly or improve function across a large business. Natterbox supports organizations across various industries including recruitment, travel, ecommerce, financial services, media, government, utilities and others. Its key customers include Groupon, ETX Capital, Reed.co.uk, Legal & General, Barnardos. Natterbox provides a scalable and agile Global PBX, which is native in Salesforce CRM. Natterbox CTI (Computer Telephony Integration) system features click to dial, screen pop and wrap-up codes along with automatic follow-up scheduler and single sign-on with Salesforce. Natterbox logs all inbound and outbound fixed line and cellular call data to its contacts database, accounts or any other custom records. The software also provides more than 120+ customizable and real time reports in Salesforce for easy monitoring of sales call productivity.
Next Generation Call Center is an all-IP call center system that provides a interface for third-party service systems to obtain complete logs and monitoring data which helps to make customer service systems personalized, diversified, and role & domain-based.
Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality.
Optymyse is a wallboard solution designed to empower, engage, motivate and retain user's contact centre agents.
Phonexa's Software as a Service solutions are designed to alow businesses to reach their optimal ROI by optimizing their call technology.
Phonexia Speech Platform provides partners a complete portfolio of speech technologies with an easy-to-use design. The platform allows users to design and deploy a wide range of speech processing systems in a short time and without extensive knowledge of speech analytics
Presence Technology offers a variety of solutions to improve and invigorate Contact Centers. Presence is proven technology that has been utilized in Contact Centers throughout the world, and provides solutions for the most demanding Contact Center requirements. Presence Technology solutions for Contact Centers are: Products List > Voice Outbound > Scripting > Voice Inbound > Intelligent Routing > IVR > RoboDialer > Reporting > Back Office > Messaging: E-mail, EMRS, SMS, Fax > Web Apps: Web Agent, Web Supervisor, Web Scripting > Internet: Chat/Callback, Web Collaboration > Social Media > Recording > Agent > Supervisor > Administrator > OpenGate
Drop your automated message on customer's voicemail without letting the phone ring. It's an advanced tool that delivers your message through bypassing traditional phone ring and landing straight into the customer's voicemail box.
Your business needs flexibility. Our virtual contact center solution, Smart Queue, was developed with that in mind. Built on open-source technology, Smart Queue provides the same features, functionality, and scalability as proprietary call center platforms at a fraction of the cost. With this flexible and easy-to-use hosted call center system, contact center managers can quickly and cost-effectively add new users to the system and increase productivity by providing easy access to all features and capabilities. Smart Queue offers state-of-the-art enterprise contact center features, including 150+ real time and historical reports, remote agent capability, advanced call routing, and call queue management tools. Whatever your contact center requirements may be, AVOXI is ready to help. Our engineers will work with you to design a system that meets your unique business needs. Because it is a cloud-based solution, you never have to worry about upgrades and maintenance. The AVOXI team handles all system requirements so you can focus on what really matters: your core business.
Blueface provides phone systems based in the cloud to businesses of all sizes, from startups and micro businesses right through to large enterprise. Over 20,000 organisations worldwide are using Blueface to communicate.
vCloud NFV is a fully integrated, modular, multi-tenant Network Functions Virtualization (NFV) platform. It provides compute, storage, networking, management and operations capabilities. vCloud NFV helps you accelerate time to revenue, automate service lifecycle and simplify operations management, all while reducing network infrastructure costs.
VContactCenter™ helps you lead with customer service. This CX (Customer Experience) Contact Center Management solution was built from the ground up on our cloud-based technology platform. VContactCenter™'s multichannel capabilities automate and strengthen your service interactions, including social media. You can deliver seamless, consistent support based on proven business processes. VContactCenter Modules: • Business Process Management (BPM) • CRM • Social CRM • Knowledge Management • Data Segmentation • Agent Guidance • Contract & Warranty Support • Reporting • Self Help Portals • Broker • APIs • Tools
Voice2Phone Auto Dialer is a windows based application taht uses VoIP and SIP technology to automatically call each number on your list, deliver your recorded voice message, and record any responses by the call recipient.
IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configurable and able to integrate using all major technologies. Modular dashboards and flexible report generation. Designed to handle large call volumes without losing any response speed, and is used in call centers handling tens of thousands of calls daily. Low per line pricing allows system to be affordable to SME. In business for over 20 years.
Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.
For more than 20 years, West Interactive۪s relentless innovation of global, multimedia customer contact solutions has made us the partner of choice for many of the world۪s most trusted brands. West Interactive delivers contact center transformation solutions that support every individual customer interaction. We provide a comprehensive array of contact center solutions that drive business value through a strategic partnership approach. Furthermore, years of perfecting and implementing contact center technologies and processes in our own global contact centers enables us to extend real-world experience to our clients. Whether it۪s modernizing your contact center infrastructure and networks, layering in multichannel engagement with mobility, implementing social media solutions that reduce silos, or taking your contact center to the cloud, West Interactive is already there. We offer both voice and non-voice customer engagement solutions, including IVR/speech automation, mobile apps for customer care, social media and agent resources. Driven from one of the industry۪s most scalable and reliable enterprise platforms, our solutions offer even more value by leveraging our multichannel enterprise routing and unified customer contact solutions.
Cloud Contact CE enables seamless interaction with customers no matter whether it's voice, web, email, social or video.