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Contact Center Infrastructure Software Features

Compare Contact Center Infrastructure products to see how they stack up against one another based on the features that matter to you. Sort the list to discover which products meet your specific business needs and compare products you are interested in to find the best fit. You can read more about all Contact Center Infrastructure software here.
Showing 25 out of 278
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Product
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Contact Database Management
Computer-Telephony Integration (CTI)
Call Routing
Call Recording & Playback
Click-to-Call
Regulatory Compliance
Genesys PureEngage
4.1
(99 reviews)
Genesys PureCloud
4.0
(89 reviews)
Aircall
4.1
(83 reviews)
Genesys PureConnect
4.4
(81 reviews)
Talkdesk
4.0
(76 reviews)
3CX Phone System
4.2
(61 reviews)
8x8 Cloud Contact Center
3.8
(46 reviews)
NICE inContact
3.9
(41 reviews)
Avaya Aura
3.8
(29 reviews)
Dixa
4.5
(29 reviews)
RingDNA
4.7
(21 reviews)
Bright Pattern
4.1
(17 reviews)
Freshcaller
3.7
(17 reviews)
Telax
4.3
(16 reviews)
CallTrackingMetrics
4.2
(11 reviews)
DialSource
4.4
(11 reviews)
Call Center for Skype
4.3
(10 reviews)
Ringio
4.1
(10 reviews)
UJET
4.4
(7 reviews)
Altitude Xperience
4.1
(5 reviews)
Clarity Connect
3.1
(5 reviews)
CloudCall
2.9
(5 reviews)