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Contact Center Infrastructure Software Features

Compare Contact Center Infrastructure products to see how they stack up against one another based on the features that matter to you. Sort the list to discover which products meet your specific business needs and compare products you are interested in to find the best fit. You can read more about all Contact Center Infrastructure software here.
Showing 25 out of 278
Compare
Product
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Contact Database Management
Computer-Telephony Integration (CTI)
Call Routing
Call Recording & Playback
Click-to-Call
Regulatory Compliance
Not enough information from Campaign Manager
CDC Software
4.0
(1)
Not enough information from CDC Software
Click2Coach
2.5
(1)
Not enough information from Click2Coach
Contivio.com
4.0
(1)
ConVox
4.5
(1)
Not enough information from ConVox
Not enough information from EasyContactNow
Not enough information from Exelysis Contact Center
Fenero
3.5
(1)
Not enough information from Fenero
Not enough information from FluentStream Technologies
LiveOps
5.0
(1)
Not enough information from LiveOps
Not enough information from MiContact Center Solidus
NexxPhase
4.5
(1)
Not enough information from NexxPhase
Not enough information from NICE Nexidia Analytics
Not enough information from Phone Call Manager
QueueMetrics
2.5
(1)
Not enough information from QueueMetrics
Not enough information from SAP Service Engagement Center
Smart PBX
5.0
(1)
Not enough information from Smart PBX
Not enough information from Snapforce CRM
VCC Live®
4.0
(1)
vCloud NFV
5.0
(1)
Not enough information from vCloud NFV
Zailab
5.0
(1)
Zendesk Talk
2.5
(1)
Not enough information from Zendesk Talk
Not enough information from Aannya Call Management Suite
Not enough information from Aavaz