Best Conversation Intelligence Software

Conversation intelligence (CI) software is a machine learning-infused sales training software tool that helps sales orgs optimize and improve their ability to close deals. CI software records sales calls and facilitates playback, transcriptions, and scoring, so that both sales representatives and sales managers can identify highs and lows. With CI software, sales orgs can leverage and disseminate best practices to all reps, as well as unlock hidden insights that exist in the current CRM. Ultimately, CI software’s coaching and development functionalities encourage knowledge sharing, improve sales processes, and optimize pipelines.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

  • Record sales calls for playback and archiving purposes
  • Transcribe calls into text and data that can be searched and analyzed
  • Facilitate both individual and aggregated analysis of sales calls
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Conversation Intelligence reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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    Gong.io is the #1 conversation intelligence platform for sales. It helps sales teams generate more revenue by having better sales conversations. Gong.io records, transcribes, and analyzes every sales conversations so you can replicate what your best reps do, coach your "B-Players" better, and ramp new hires faster.

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    SalesLoft is the leading sales engagement platform, helping sales organizations to deliver a better sales experience for their customers. More than 2,000 customers use the company’s category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including Square, MuleSoft, Alteryx, and Dell. Based in Atlanta, Georgia, with additional offices in San Francisco, New York and Guadalajara, Mexico, SalesLoft has more than 300 employees and was recognized as the #1 best place to work in Atlanta. The company was also named the 7th Fastest-Growing Technology Company in North America by Deloitte. For more information on SalesLoft and how to deliver a better sales experience, visit http://www.salesloft.com.

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    Chorus.ai is a conversation intelligence platform that helps sales teams win more deals and coach reps to become top performers. With Chorus.ai all your calls and video conference get automatically recorded and accurately transcribed in real-time. Sales teams leverage conversation data for note-taking, follow-ups, coaching, and onboarding. AI-based insights help track deal risks, next steps, talk track adoption, and surfaces what works or doesn’t work for a specific company’s sales cycle. Companies like Adobe, Zoom, Outreach, and Qualtrics have increased win rates and reduced ramp time by using Chorus.ai.

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    Designed by seasoned sales and customer success professionals, ExecVision is the only conversation intelligence software that was built to empower organizations to coach people efficiently at scale, improving performance and driving revenue. ExecVision analyzes conversations, providing the ability to identify what was said, the context of what was said, positive or negative reaction, and the phase of the conversation where it occurred. ExecVision then interprets and compares outcomes, giving you insights into what is and isn’t working, differentiating top performers from everyone else. To accomplish this, ExecVision ingests and transcribes conversations, then leverages AI to identify and flag key moments that managers would have never caught due to time limitations. ExecVision combines software with a team of engagement and training specialists to customize the experience for the unique needs of your organization.

    Know what makes your phone ring - every click, every call, every channel. CallRail provides call analytics to data driven marketers, improving visibility into what advertising campaigns are driving inbound and outbound phone calls and allowing marketers to optimize campaigns to improve campaign ROI. Trusted by more than 100,000 businesses across North America, CallRail delivers intuitive self-service software to businesses that care about calls by enabling smart marketers to know what makes their phone ring. Contact us about our international plans now offered in the United Kingdom, Germany, France, Australia, New Zealand and Brazil!  CallRail tracks phone calls from online and offline marketing campaigns (such as print ads, radio ads, TV ads, referrals, SEO), analyzes which campaigns best convert into customers, and increases phone call conversion rates by recording calls for training to make sales reps more effective - all breaking the limitations of historical PPC tracking! Simply put, CallRail is a cloud based telephony redefining the way companies track, handle, and analyze phone calls. Instant Free Trial. No Credit Card Needed. Learn more at CallRail.com.

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    DialogTech connects calls to the customer journey. Powered by AI, DialogTech attributes calls from your marketing and analyzes conversations to measure caller intent, lead quality, and conversions. We make it easy for enterprise marketers and agencies to optimize ROI, build and target audiences with personalized ads, and deliver dynamic caller experiences to win customers.

    VoiceOps is a best-in-class product that transcribes conversations and provides coachable call analytics for sales teams. Instead of listening to and manually scoring a small sample of calls, we transcribe, parse, and analyze all your reps’ calls to show you a breakdown of core skills like asking probing questions, describing benefits, upselling, and asking for the close at the right moment. VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team.

    SalesDirector.ai is a conversational AI assistant that gives leaders the complete revenue picture and helps build a salesforce that scales. SALES COACHING Turn your team into a repeatable sales machine with AI-assisted deal coaching and insights. PIPELINE MANAGEMENT & DEAL INSPECTION Get instant visibility into every opportunity, account and lead with automated data entry and AI-enhanced insights. SALES FORECASTING Increase forecast accuracy and eliminate end-of-quarter surprises with objective, AI-enhanced forecasting. CRM DATA ENTRY AUTOMATION By connecting CRM, Email, Calendaring & call log data, we capture all interactions between sellers and buyers - without data entry from sales reps. LEADING SALES TEAMS USE SALESDIRECTOR.AI “Without a doubt, SalesDirector.ai has helped us improve forecast accuracy and pipeline visibility across the business.” - Mike Battaglia, VP of Sales, J.D. Power Global Automotive Division “SalesDirector.ai gives us an easy way to visualize forecast and pipeline health. Excellent tool for providing insights that keep things from falling through the cracks.” - Jim Patterson, Director of Sales at Wicresoft

    Dialpad VoiceAI lets you capture and learn from conversations so you can make smarter business decisions. VoiceAI makes it easier for salespeople to build rapport with prospects, save whole conversations to your CRM, and sell more of your product with confidence.

    An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

    Eloquent Labs provides conversational AI for customer service.

    Kreato CRM is an Unified Sales CRM platform with in-built engagement tools and science driven sales intelligence.

    Qurious is the first real-time voice A.I. platform that enables sales leaders to scale their organizations better and faster, at lower cost.

    Refract.ai helps sales professionals and sales teams adapt and improve to meet the needs of competitive markets by identifying and capitalizing on every sales conversation.