Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and artificial intelligence technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle.
Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major social networks as well as SMS or email; certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with e-commerce platforms or payment gateways to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of bot platforms to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of social customer service tools.
To qualify for inclusion in the Conversational Marketing category, a product must:
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HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 52,000 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Marketing Hub has everything you need to run successful inbound marketing campaigns that make people interested in your business and happy to be your customer.
Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA. Get started for free today and join 150,000+ businesses using Drift at drift.com.
Driven by artificial intelligence (AI), Conversica is the only automated software solution that can contact, engage, nurture, qualify and follow-up with leads without the need for human interaction. A custom persona nurtures leads from interest to opportunity via natural, two-way email exchanges and when a lead is ready to purchase, the software alerts the sales representative automatically. This enables sales teams to focus on the leads most likely to convert into opportunities – saving hundreds of sales hours per year. Whether it takes one day, several weeks, or even months, Conversica never abandons a lead. Since Conversica automates engagement with leads, the product integrates seamlessly with where those leads exist today, such as CRM systems, like Salesforce and Microsoft Dynamics, and marketing automation systems, like Marketo, Eloqua, HubSpot and Pardot. That makes it easy to turn Conversica on for your business.
Siftrock (a Drift product) helps B2B marketers turn marketing emails into a 2-way conversation. Using automated reply routing, AI email bots, and data cleaning tools, you can move from 1-way blast emails to 2-way conversational emails Siftrock plugs into Marketo, Eloqua, Pardot, HubSpot, or Act-On to automate your "after the send" process and keep data in sync with your marketing automation platform. Learn how leading companies like Avalara, Glassdoor, Citrix, Procore, Tableau, and Okta use Siftrock to create a better B2B email experience at www.siftrock.com.
Exceed.ai enables Inside sales and SDR teams to qualify more opportunities by automating lead capturing, qualification and prospect nurturing using automated personalized two-way conversations over email and chat. Customers using Exceed have seen a 47% - 81% increase in qualified opportunities per rep and a dramatic increase to sales pipeline. Exceed is like a virtual assistance to your sales team that works on behalf of the reps. Traditional marketing & sales platforms rely on forms, one-way email campaigns and manual follow-ups. With Exceed.ai, the assistant automatically engages each lead, in a personalized and polite manner, handles objections, answers questions, qualifies and facilitates the scheduling of the meeting with the right rep. With Exceed, reps are relieved from running repetitive and redundant tasks. Reps start booking more meetings, focus on the most qualified leads and revenue generating activities such as: talking on the phone, building relationships, overcoming objections. Stop doing unnecessary research, back and forth endless emails for scheduling meetings, manually responding to each lead.
Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.
Verloop ------------------- Verloop is the world's smartest Hybrid(Bot+Human) Chatbot Builder Platform that helps businesses engage with their customers 24x7, 365 days a year. With its fast evolving set of automation tools, you can use Verloop to - Automate Customer Support on your website - Generate more leads on your landing pages - Qualify leads in real-time - Improve buyer experience by assisted buying experience Get started for free today and join 15,000+ businesses using Verloop. How do you differentiate? ---------------------------------------------- When compared to traditional bot builder platforms, Verloop's - State of the art Machine Learning models deliver higher impact and conversion - Language agnostic bot builder framework helps your converse in the language of your choice - FAQ Automation let's visitors ask commonly asked questions to bot and get answers super fast. - Live chat platform allows visitors to talk to your sales and support agents when needed.
WhatsHelp is a Messenger Marketing Platform for companies. It helps businesses increase sales, grow the subscriber list and build close relationships with customers via Facebook Messenger by providing automation tools, chatting, broadcasting, create smart bots, and broadcast messages.
Hustle is a one-to-one texting platform that lets organizations connect personally through the most effective communication channel. Hustle enables organizations to use conversations to build relationships, boost the effectiveness of other communication channels, and drive real action at scale.
iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries. With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.
Layer is a communications layer toolkit for the Interne, it provides the building blocks for developers to add secure and reliable messaging, voice and video features to any app, sync, message states, push notifications and more - so that developers can focus on innovation and delighting their users.
LiveWorld is a trusted partner to the world's largest brands, including the number-one companies in retail, CPG, pharmaceutical, and financial/travel services. The LiveWorld solution provides brands a competitive advantage through management of user content in sheer volume, resulting in amplified brand presence, and proven to improve social media marketing and increase customer loyalty.
Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit www.bold360.com.
We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks
ConverSight.ai - Access your business data like Google & Siri-like natural language and voice based interface. This conversational Business Insights platform delivers actionable business insights in real time. This SaaS platform greatly eliminates the need for tedious report generation and analysis, reducing our customers’ enterprise reporting costs by over 50%.
nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.
Qualified is a live chat and conversational marketing platform that will alert your sales reps when qualified leads are on your website, and give them the tools to meet with them in real-time, including live chat, voice calls, and screen sharing. Qualified was created to help companies reduce the amount of time it takes for sales reps to engage with qualified leads. By providing real-time qualification and instant meetings, sales teams are able to generate more leads and more pipeline.