Best CRM All-in-One Software

All-in-one customer relationship management (CRM) software tracks and manages customer interactions through a series of built-in tools designed to help users manage their business. Organizations use the package of integrated functions offered by all-in-one CRM systems to develop customer relationships and respond to customer needs as they occur throughout the customer lifecycle. All-in-one CRM systems are typically built for use by small and mid-market companies that do not wish to purchase separate systems to solve their customer-related business needs due to budgetary restrictions or organizational complexity. All-in-one CRM products provide a group of integrated functions that vary in capabilities, yet are designed to facilitate response to prospective and existing customers. This group of functions may include contact management, email marketing, lead management, help desk ticketing, website management, and digital commerce tools. All-in-one CRM software is most commonly implemented in place of traditional standalone CRM systems and other disparate systems such as ERP software, HCM software, and accounting software.

To qualify for inclusion in the CRM All-in-One category, a product must:

  • Provide a series of customer-related functions that cannot be purchased individually
  • Offset the need for a standalone CRM system
  • Include at least limited functionality for marketing automation, sales force automation, and customer service

CRM All-in-One Software Grid® Overview

The best CRM All-in-One Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
G2 Crowd Grid® for CRM All-in-One
Leaders
High Performers
Contenders
Niche
Infusionsoft
Complete xrm planplus online
Oncontact
Activecampaign
Addresstwo
Mothernode
Civicrm
Ontraport
Work etc
Bizautomation cloud erp
Agile crm
Hatchbuck
Streak
Lynkos
Allprowebtools
Bigcontacts
Vipecloud
Sap digital crm
Accelo
Tigerpaw crm
Mdc dot
Gleanview
Userengage
Zoho crm plus
Market Presence
Satisfaction
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    ActiveCampaign
    ActiveCampaign

    ActiveCampaign allows me to send targeted, timely and relevant messages to my audience based on their behaviour. It is an incredibly powerful tool,...

    CRM All-in-One reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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