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Customer Self-Service Software Features

Compare Customer Self-Service products to see how they stack up against one another based on the features that matter to you. Sort the list to discover which products meet your specific business needs and compare products you are interested in to find the best fit. You can read more about all Customer Self-Service software here.
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Product
Interactive FAQs & Forums
Searchable Articles
Live Chat
Community Forums
Tickets and Tagging
Knowledge Base
Web Portals
Freshdesk
4.4
(875 reviews)
Zendesk Support
4.2
(644 reviews)
Zoho Desk
4.4
(414 reviews)
LiveAgent
4.5
(301 reviews)
Salesforce Service Cloud
4.1
(301 reviews)
TeamSupport
4.2
(210 reviews)
Jira Service Desk
4.1
(109 reviews)
Helpshift
4.2
(99 reviews)
KnowledgeOwl
4.5
(66 reviews)
EasyVista
4.0
(54 reviews)
Kayako
4.1
(53 reviews)
Help Scout
4.1
(50 reviews)
WalkMe
4.5
(47 reviews)
Not enough information from WalkMe
Re:amaze
4.6
(42 reviews)
Track-It!
3.7
(39 reviews)
HappyFox
4.6
(37 reviews)
MindTouch
4.4
(36 reviews)
Whatfix
4.7
(36 reviews)
Panviva
4.6
(35 reviews)
LiveHelpNow
4.4
(26 reviews)
SnapEngage
4.7
(22 reviews)
Solvvy
4.8
(20 reviews)
HubSpot Service Hub
4.1
(16 reviews)
Aspect CXP Pro
4.4
(15 reviews)