G2 Crowd's Customer Self-Service Grid® report provides a high-level view of the products in the Customer Self-Service category based on a wide variety of data points. These customer self-service software guides take reviews gathered from our user community and data aggregated from public sources to show buyers the scores that comprise rankings for overall reviewer Satisfaction and Market Presence.
Companies considering purchasing customer self-service software can use the Customer Self-Service Grid® Report to better inform their decisions and determine which products may be an appropriate fit for their companies.
Included in the Grid® report:
G2 Crowd's Customer Self-Service Performance Index reports provide detailed looks at review responses to questions regarding important aspects of software. The Customer Self-Service Performance Index reports provide deeper analysis on specific software-purchasing decision points.
These reports go a step deeper than the Grid® reports. For software buyers who are making purchasing decisions on a specific selection criteria, these reports provide the most focused content.
Included in the report: