A digital adoption platform (DAP) is a software layer integrated on top of another software application or website to guide users through tasks and functions. Digital adoption platforms aim to help new users quickly learn how to interact with a website or application or assist returning users in learning newly added functionality. This improves onboarding for new users and drives the adoption of new features that may otherwise go ignored.
These tools are also commonly used to train new employees on software used in-house. Some DAP offerings are made specifically for other popular software applications, with companies making multiple DAPs tailored for certain products. However, many digital adoption platforms are customizable and can integrate over any application necessary. Because of this, digital adoption platforms are also a popular customer self-service software option.
To qualify for inclusion in the Digital Adoption Platform category, a product must:
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Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, you can easily set up in-app messages, guides and walkthroughs without any coding to help users get the most value from your products. By quickly identifying the specific features and workflows that cause users pleasure and pain, you can use the Pendo platform to guide users through the rough spots and drive them to adopt the features that create raving fans.
WalkMe™ is the pioneer of the Digital Adoption Platform (DAP) — an enterprise-class guidance, engagement, insights, and automation platform. As the digital revolution transforms the workplace and customer preferences, WalkMe’s holistic approach simplifies enterprise systems, customer-facing sites and mobile apps for the overwhelmed user. WalkMe’s DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe’s context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, customers stay loyal and engaged, and businesses enjoy the full value of their digital assets. WalkMe’s platform is used by over 2,000 enterprises including 35 percent of Fortune 500 companies across all industries.
Whatfix is a leading Digital Guidance & Engagement platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Whatfix powers-up software solutions by lending incredible simplicity, intuitiveness and personalization. Several Fortune 500 enterprises worldwide trust Whatfix to ensure quick ROI on their technology investments and improve end-user productivity and performance.
UserIQ empowers SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. Our platform collects user engagement data from your product and allows you to communicate to your users when they are most engaged: within the product itself. As a result, you’ll be able to scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.
Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.
GuideMe by EdCast is an in-app guidance and training platform, which helps your customers and employees complete any web or mobile task. GuideMe works like a GPS for software and provides you contextual in-app help with Audio and Video and help your customers and employees focus on a specific app workflow. GuideMe offers Machine Driven mode which allow Machine to auto create tours (in more than 10 languages) and AI assisted mode which can auto suggest tours based on customer workflow. GuideMe even offers self-driving software mode to enterprise customers. Whether you are a training manager, marketer, product manager, customer care representative or change management administrator, GuideMe is a must-have solution that will drive your businesses forward at full speed. Schedule a demo today and see how GuideMe can add enormous value to your business - www.GuideMe.io/Demo
With Userlane you can create easy, step-by-step, interactive guides to explain your browser-based software to each user individually. A navigation system that guides people while actually carrying out tasks. The perfect solution to optimize SaaS user onboarding and automate staff training.
Toonimo simplifies the web user experience with customized graphical annotations and a real human voice. We enable organizations to add an interactive overlay that guides users with step-by-step walkthroughs. Driven by an intelligent decision engine, Toonimo delivers real-time, personalized guidance and support for both customers and users. Use Cases : - Employee training - Onboard new users - Reduce customer support - Improve website conversion - Change management Main Features: - Real human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And more..
The Dokit SaaS platform enables you to create, share and improve step-by-step instructions, user guides and product manuals that fit any screen and device. It only takes a few clicks to create your guides and instructions with our intuitive editing features and predefined templates. Dokit makes it easy to organise and control content: categorisation, tagging, metadata, and workflow validation. Once your guide is complete, it's available on all devices: PCs, smartphones, tablet, and any device that supports PDFs. With Dokit's collaborative features, collect feedback from your users, answer their questions and continuously improve your content.
Accelerate selling, support, and training with letzNav's Workflows real-time step-by-step guidance for your prospects, customers, employees or partners in their precise moment of need. letzNav also ensures data accuracy, automates documentation, and streamlines cross-application processes. All with zero integration or changes to your underlying website or application required.