Best Employee Monitoring Software

Employee monitoring software provides businesses with the ability to record employees interactions with customers to ensure the quality of service is up to par and ensure employees are using time productively. These solutions can log phone calls, emails, social media interactions, and live chats to make sure that specific strategies are working and ensure employee quality. Employee monitoring products are most frequently used by managers of customer service teams to make sure representatives are working appropriately and to the best of their abilities. The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile and quickly determine which methods are working and pivot depending on the level of success. Most frequently implemented alongside contact center software, employee monitoring software can also be used alongside live chat and outbound call tracking products.

To qualify for inclusion in the Employee Monitoring category, a product must:

  • Monitor employee phone and chat interactions with customers
  • Oversee employee computers to ensure consistent level of productivity
  • Archive interactions for future quality review

Employee Monitoring Software Grid® Overview

The best Employee Monitoring Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Time Doctor
  • High Performers are highly rated by their users, but have not yet achieved the market share and scale of the Leaders. High Performers include: ActivTrak
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: Verint (Formerly Vovici)
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them.
G2 Crowd Grid® for Employee Monitoring
Leaders
High Performers
Contenders
Niche
Verint formerly vovici
Time doctor
Activtrak
Market Presence
Satisfaction
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    Time Doctor
    Time Doctor

    Keeping track of time for multiple clients. Collecting small units of time that I'd normally miss. Saving time on creating time sheet reports for i...

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