Best Enterprise Feedback Management Software

Enterprise feedback management (EFM) software allows companies to solicit and centrally manage feedback and data from their customers. EFM software transforms customer feedback (e.g. surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to get data on customers, employees, and market research. Ideally, EFM systems allow organizations to better respond to customer needs. These tools are often designed to be used by multiple users in an organization, and the tools are often designed for users with varying roles and permissions. EFM applications are often integrated with CRM systems as well as HR management suites.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

  • Enable organizations to solicit feedback from customers or stakeholders
  • Trigger alerts from collected feedback to send users regular feedback
  • Assign differing permissions to each employee or department to access specific customer information
  • Enhance Survey tools’ design, content, or analysis capabilities
  • Facilitate the distribution and analysis of data

Enterprise Feedback Management Software Grid® Overview

The best Enterprise Feedback Management Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
G2 Crowd Grid® for Enterprise Feedback Management
Leaders
High Performers
Contenders
Niche
Maritzcx
Calliduscloud clicktools
Confirmit horizons
Inmoment
Medallia
Questback
Nice satmetrix
Vision critical
Clarabridge cx analytics
Uservoice
Surveygizmo
Foresee
Iperceptions
Getfeedback
Reviewtrackers
Survicate
Grade us
1460492768
Topbox
Cxquest
Crowdtap
Usabilla
Cloudcherry
Asknicely
Wootric
Fuel cycle
Qualtrics customer experience
Market Presence
Satisfaction
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