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Best Enterprise Feedback Management Software

Enterprise feedback management (EFM) software allows companies to solicit and centrally manage feedback and data from their customers. EFM software transforms customer feedback (e.g. surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to get data on customers, employees, and market research. Ideally, EFM systems allow organizations to better respond to customer needs. These tools are often designed to be used by multiple users in an organization, and the tools are often designed for users with varying roles and permissions. EFM applications are often integrated with CRM systems as well as HR management suites.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

  • Enable organizations to solicit feedback from customers or stakeholders
  • Trigger alerts from collected feedback to send users regular feedback
  • Assign differing permissions to each employee or department to access specific customer information
  • Enhance Survey tools’ design, content, or analysis capabilities
  • Facilitate the distribution and analysis of data
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    Qualtrics Customer Experience is an agile marketing platform for customer experience strategy improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback and recommendations into every decision.

    UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

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    HELPING COMPANIES WIN THROUGH CUSTOMER EXPERIENCE. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using the Medallia customer experience management platform can achieve $35.6M in value and an ROI of 591% over 3 years with payback in less than 6 months. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

    AskNicely is integrated customer feedback software that helps businesses deliver great customer experiences and accelerate their growth using the Net Promoter Score (NPS) framework It only takes a few minutes to connect AskNicely to your existing CRM (including Salesforce.com), helpdesk, dashboard, and e-commerce platforms so that the customer is at the table in every decision, every day.

    ReviewTrackers is the award-winning review monitoring and reputation management software platform trusted by over 40,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers specializes in aggregating and analyzing online reviews from all major review sites, and in helping multi-location businesses discover and interpret key customer insights at a time when word of mouth has gone digital and online review shape business reputation. Features of the Software-as-a-Service platform include customizable review notifications, a centralized monitoring and management dashboard, powerful reporting and analytics, simplified multi-user collaboration and workflow management, and tools for efficient review response and review generation.

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    Measure and improve your customer experience with beautiful, mobile-friendly surveys and powerful real-time analytics. With GetFeedback, you can build engaging, mobile-friendly online surveys in minutes. Distribute them through email, on your website, or through any customer service channel. Then translate your insights into action with real-time analytics and custom notifications. With GetFeedback, you can start getting customer insights in minutes, not weeks. Customize built-in survey templates for customer satisfaction (CSAT), Net Promoter Score, employee engagement, sales, events, marketing, and product research ... or design your own survey using a variety of question types. Advanced users can take advantage of survey logic and personalization to create customized survey journeys. And for Salesforce customers, GetFeedback makes it possible to automatically save feedback directly to the contact and case record after any customer interaction. To learn more, visit us at www.getfeedback.com or request a personalized demo. We looking forward to working with you!

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    Here's how Wootric helps your entire company win customers for life: NPS, CSAT & CES SURVEYS VIA WEB, MOBILE APP , EMAIL Wootric's always-on, customizable surveys deliver for a real-time, accurate measure of customer sentiment with off-the-charts response rates. All languages supported. ALIGNS YOUR TEAMS AROUND BOOSTING CUSTOMER HAPPINESS Run A/B happiness tests, segment results, and get a single NPS, CSAT and CES view across all channels (Web/ mobile apps, email & SMS) Trigger customer surveys through Salesforce, Gainsight, Totango, Slack, Zendesk, Intercom or Zapier. MAKES CUSTOMER HAPPINESS SIMPLE AND AUTOMATIC Start winning customers for life in just five minutes. Insert our tiny snippet of code into your web application, customize an email survey, or use our Mobile SDK. Or, use Segment.io or mParticle. Set it and you are done: No more email campaigns. No more spreadsheets. No more hassle.

    SurveyGizmo is an enterprise–level data collection platform that has been empowering informed decision making for over ten years. By combining flexible, intuitive software with a friendly, easily managed user interface, SurveyGizmo has created the perfect data tool for you and your entire team. We believe you shouldn't have to sacrifice presentation for professionalism, and with SurveyGizmo, you'll never have to. Collaborate across your entire organization by mixing and matching license plans with Team & Enterprise Edition, or create your own personal survey platform with one of our Individual licenses. SurveyGizmo is the one stop shop for all your survey and data collection needs, from Market Research, to Human Resources, to the greater business world and beyond. It's all right here under one name. If you ever have trouble, our world-class support is here to help – we work around the clock 24/7 to address your needs.

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    Apptentive is mobile customer engagement software that helps companies listen to, engage with, and retain their customers, it gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts, helping companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty.

    SmileBack is the only customer feedback platform that makes it so easy for helpdesks to capture genuine and actionable insights that improve customer retention and increase their revenue.

    NICE Satmetrix software, data, and expertise combine to offer unique benefits to customers as they manage their customer experience programs. Our industry leading software enables companies to collect, integrate, and analyze customer feedback data; close the loop with customers, including action management and tracking, escalation management, and comprehensive reporting; and take action and manage change, using comprehensive, configurable reporting, data delivery, and more. It is purpose-built for managing the entire customer experience management process. Business outcomes for customers include higher rates of growth, improved retention and upsell, reduced churn, and lower cost to serve.

    The digital landscape can be overwhelming. Unpredictable, ever-changing, and advancing faster than ever. So, how can you make sure your company stays ahead? We decided to come up with a solution. The idea was simple. Empower organizations to become truly customer-centric by listening to what consumers need. How? By collecting targeted, contextual feedback. We believe that by knowing exactly what customers value, you can build digital platforms that not only drive results, but outlast change. Almost a decade later, we’ve come a long way but our goal is still the same. Today, Usabilla helps market leaders such as Philips, Tommy Hilfiger, KLM, and Audi improve their digital touchpoints by investing in the Voice of Customer. Join them and put your customers at the heart of your digital strategy.

    iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. We balance expertise and technology to transform customer feedback into insights that allow brands to align and execute more precisely and more quickly. iperceptions’ VoC platform collects and analyzes the feedback of real users in real situations on all touchpoints of the customer lifecycle. With an experienced team that has managed 1000s of VoC programs since 1999, we offer a full range of services from survey design to deployment to analysis. iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages for retail, hospitality, finance, education, healthcare and automotive brands. To start doing VoC that is guided by experience, visit iperceptions.com.

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    SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback

    Grade.us is the #1 white-label review management and marketing platform for marketers, agencies and SEOs. The platform offers a suite of tools to: (1) convert happy customers into reviewers on the sites that matter; (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) capture and amplify a business's positive reviews to reach a broader audience with SEO-friendly Web and social media content. We support complete automation of your review acquisition and monitoring efforts, provide scheduled client or staff reporting, and stream your latest and greatest reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI and optimize your campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages)

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    Vision Critical provides a cloud-based customer intelligence platform that helps companies build engaged, secure communities of customers they can use continuously, across the enterprise, for on-going, real-time feedback and insight. Sparq 3 is the engine that powers your insight community to deliver the most intuitive, user-friendly experience possible. It is a powerful customer intelligence platform that introduces the concept of Relationship Memory™.

    SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

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    InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 350 leading brands across 95 countries. For more information, visit http://www.inmoment.com/.

    Survicate is an all-in-one customer feedback tool. It offers 6 solutions: - Targeted Website Surveys, - Web Application Surveys, - Email Surveys, - Net Promoter Score® Surveys, - Questionnaires - Mobile App Surveys With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, Salesforce, and Pipedrive. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever and trigger better personalized campaigns.ercom, and Pipedrive. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever.

    CloudCherry is a Customer Experience Management (CEM) platform that is changing the way organizations around the globe listen and respond to customers. CloudCherry's innovative journey-based approach, integrations and predictive analytics allows business leaders to quickly understand customer needs to proactively tackle churn, increase recommendations and productivity. With its quick deployment architecture and Customer Experience framework CloudCherry enables industry-leading response rates, real-time actionable insights and business outcomes. CloudCherry's customer obsession means that support is bundled into the platform for the best CEM value on the market today. CloudCherry is based out of Salt Lake City UT, with offices in Singapore, India & Dubai.

    CXQuest by CXGroup is an award winning customer engagement platform that helps businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.

    Your partner in Driving High-Value Customer Experience Programs MaritzCX is customer experience management for big business. We believe organizations need customer experience (CX) programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data, and research science, deep vertical market expertise, and managed program services, only MaritzCX offers a full-service, professional CX approach to continuously improve the customer experience across an enterprise's customers, employees, prospects, and partners.

    UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and customer retention while being efficient with their development resources. UserVoice enables product teams to work more effectively alongside customers, customer support, success, and sales teams to better inform the product development process. UserVoice’s product management software capabilities include feedback collection, product roadmap prioritization, feedback management and moderation, communication tools, net promoter score, support ticketing, knowledge base, and advanced reporting. UserVoice is bi-coastal with headquarters in San Francisco, CA and an office in Raleigh, NC.

    Passenger’s enterprise-grade SaaS-based online community platform, FUEL CYCLE, gives brands exactly what they need to know about their customers in real-time, with 360-degrees of knowledge – not as data points, but as people, buyers or prospects. With the voice of the customer at their fingertips, our customers are empowered to make decisions that increase both revenue and long-term customer loyalty.

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    ForeSee is the driving force behind more than 2,000 of the world's most revered brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods, and other industries — that understand the powerful intersection of CX and business impact. Understanding the full voice of your customer and an increasingly complex customer journey is challenging. Point solutions result in fragmented processes and systems. Data can lead to dead-end results or insights with no clear action. Piecing this together takes time and effort. Over the years, our clients and the market have asked for a better way to make complex CX decisions everyday. ForeSee CX Suite is the next evolution of ForeSee. It’s an integrated suite of CX applications that helps you manage all your CX intelligence needs from one central place. Best of all, it’s backed by the only proven methodology for CX measurement; 15 years of benchmarks; and an expert professional services team that can serve as an extension of your insights team. With ForeSee and ForeSee CX Suite, you’re co-investing with us in the future of CX. Because getting CX right is more important than ever.

    Clarabridge can help you turn your customer feedback into customer happiness. Our comprehensive customer intelligence platform can help your business understand customer needs, wants, and feelings.

    Questback is the global leader in building employee and customer loyalty through feedback. We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter - whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trust? Or are we simply paying lip-service, sacrificing credibility as a direct result? These challenges are eroding loyalty between companies, their employees and their customers. At Questback, we go beyond surveys. We’re here to help you reach out, gather insight through meaningful dialogue and take action. All of this helps build loyalty with employees and customers to improve your most important relationships, and move your business forward. We have over 5000 customers in over 50 countries, including a third of the Forbes 100. As our customers attest, the best insight is foresight. With Questback, engage, listen and act. To learn more or schedule a demo, go to www.questback.com.

    Confirmit Horizons is a software platform that helps businesses gather feedback from customers and employees, analyze the results, and take action to improve business processes. Confirmit Horizons lets you create and customize your surveys, deliver them to your customers or employees, and use advanced reporting tools to filter information, create tables and charts, and share important findings and business insight.

    Based on hands-on 20+ years of Waypoint Group’s consultative work, TopBox was created to provide a simplified process in understanding customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal improvement initiatives in as little as 30 days. Convert customer feedback into millions with incremental cross-sell and up-sell revenue, accelerate sales-ready leads, and improve win rates by 5x and higher. Turbo charge a Net Promoter® or Customer Success program with TopBox today.

    Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience

    Hyphen is a mobile-first Employee Listening and Engagement solution that helps companies continuously listen to their people and act on critical feedback and issues faster than with any other solution. With Hyphen, you will collect quantitative *and* qualitative people opinions and feedback easily, in real-time and at scale using a combination Employee Lifecycle Surveys, dipstick Pulse Polls, and our proprietary Employee Voice module - allowing for anonymous crowd-sourced employee conversations. With this goldmine of data, management, leadership and HR is empowered with powerful alerts, reports and analytics (heatmaps, trends, alerts, sentiment analysis, benchmarks etc.) to proactively identify the hotspots in the organization, thus enabling earlier action planning. Often coined "internal Glassdoor", Hyphen is the most complete employee listening solution for organizations to identify and solve issues before it is too late, thus increasing employee engagement, productivity, retention, and boosting the workplace culture.

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    Informizely (formerly known as Insitez) is a leader in qualitative web analytics solutions. By capturing feedback from your online visitors through non-obtrusive surveys, learn the 'why' behind user behavior. Unlock actionable insights for conversion optimization, UX research and customer profiling. Our survey panels seamlessly integrates in the style of your website through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be build with a drag and drop survey builder, consisting of multiple survey pages, and multiple questions of various types. Built-in reporting and interactive analytics tools, such as smart filtering and Text Analysis allow for understanding sentiment and categorization of free text. Integration with Google Analytics enables creation of Custom Segments for further comparison or campaigning. APIs are available for further customization and real-time reporting.

    Qualaroo has years of experience helping companies like TripAdvisor, Twilio, Spotify, Lenovo capture insights on why their prospects and customers make decisions. From desktop, to mobile, to in-app, Qualaroo’s real time feedback platform enables companies to ask the right question at the right time to the right person helping increase conversion rates, product engagement and customer loyalty. Features like intelligent targeting and sentiment analysis enables companies to go beyond what their customers are merely doing and leads them to the discovery of why decisions are made.

    QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.

    Stella Connect captures customer feedback after every service interaction and uses the data to increase employee motivation and transform QA and training for companies like Jet and Mercedes-Benz.

    The Fizzback Engagement Platform enables multi-channel customer communication, either initiated by the customer or the company, in an automated or intervened manner. Unstructured customer feedback is collected through Fizzback Channel Connectors covering SMS text, email, voice, web and comment cards. Fizzback۪s unique artificial intelligence engine categorises and structures this data, extracting meaning and context and in many cases, location. The engine learns from each interaction, copes with poor grammar such as text speak, and having processed over a million messages, has become very smart indeed. The engine reveals its level of confidence for understanding each interaction, and in rare cases where it isn۪t sure, it can ask the customer for missing information

    Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

    Leading B2B SaaS companies use Receptive to build winning products... Receptive is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Receptive automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This is isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way.

    Fishbowl provides deep insights to execute data-driven decisions and personalized marketing that drive brand preference and amplify guest sales and visits.

    Our SaaS solution will give you the opportunity to collect and evaluate employee feedback. kununu engage collects employee feedback promptly, anonymously, structured, automated, and presents all data in an easy to understand and transparent way. Problems will become visible in a matter of time and can be resolved quickly.

    Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

    SurveyMe helps business owners minimize risk by using mobile surveys and instant rewards to gather real-time feedback from customers.

    Advocately is Online Review Management software that helps companies get a continual stream of new 5 star customer reviews every week. Advocately integrates with your existing systems to start generating reviews on the first day. It is the easiest and fastest way to set up a Online Review Management process that get's results. https://advocate.ly/

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    Canny is a solution for teams to collect and organize feedback from theirs users.

    Users don’t like answering surveys, we invented a better way to get answers (patent-pending). In a nutshell, Gotcha helps you discover new insights and trends, based on your users’ answers, and act on them. Our embeddable, non-intrusive, micro-surveys, employ multiple gamification techniques to increase answer rates by 300%+. Best part, because you now know your users intimately, you can trigger automated pop-ups, lead forms, emails, coupons and videos based on users’ behavior and personality. Boom! :)

    Rungway is a platform that empowers employees to give and seek advice on work and life challenges. Rungway's platform provides a safe place for always on peer-to-peer support where employees seek advice publicly or anonymously on their smartphone or desktop, and give bite-sized advice at their convenience.

    CustomerCount is a cloud based survey solution that provide real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

    Software so you can gather, manage and respond to customer feedback, improve customer satisfaction and increase sales.

    Civic Engagement Tool, Powered By Algorithms. Pick a question, invite your citizens and let our algorithms analyze & respond to inputs, for you.

    The Inquery Survey Server is a system for conducting online surveys, paper and telephone interviews, which seeks in its functionality, its ease of use and its benefits for companies and organizations like him.The broad range of the applications.Decide for yourself

    Social media monitoring, customer feedback management customer service & help desk, requirements management, project management, and issue tracking.

    Pulse Insights' micro survey platform helps clients get instant insights from their web and mobile properties to continuously improve. Embedded, in-page micro surveys attract high response rates, actionable responses, and faster learnings. Our integration framework enables easy integration of survey responses into web analytics, A/B testing, CRM, DMP, and personalization vendors.

    SATISFYD is a global customer experience management company whose SaaS platform provides customer insights that enable businesses to effectively implement CX improvement strategies. With almost 20 years of experience, we help transform enterprise and dealer networks by capturing actionable feedback and compare results to industry benchmarks. Our powerful tool provides businesses the ability to close the loop with customers quickly using response and sentiment analysis that notifies you when an opportunity arises.

    SightMill provides great value Net Promoter Score survey software that helps you listen to your customers and improve their experience of your products and service. You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback. Use SightMill's tools to help you improve customer happiness, deliver better service and improve your products. SightMill makes it easy for you to manage customer feedback surveys by email, on your website or at events and act immediately on feedback with smart tools that route comments to the right team in real-time. SightMill is ready for any size company and backed with the Net Promoter Score (NPS) methodology. Start a free trial to see how this great value platform can help you gather, analyze and act on feedback.

    Snap Surveys offers both Survey Software and Feedback Management Solutions with the flexibility of desktop survey software, online feedback management solutions, and survey outsourcing services to offer you a fully comprehensive solution. Snap Survey Software and Feedback Management Solutions are complete tools for seamless survey design, administration, data collection, analysis, and reporting. Snap Surveys supports all survey modes, including: online, mobile (tablets/smartphones), paper (including scanning), and kiosk surveys, in any language with advanced analysis and reporting capabilities. Snap Survey Software is very extensible – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office. Free Online Demonstration Schedule a free online demonstration with a Snap Product Specialist at your convenience. It's a great opportunity for you to see Snap Survey Software in action, ask any questions you may have, and see if the solutions we offer will fit your needs. Contact use at: US Office: 603-610-8700 or sales@snapsurveys.com UK Office: 01454 280800 or info@snapsurveys.com

    Surveypal provides an enterprise-grade online survey platform designed to seamlessly integrate into any CRM system and empower the customer experience. Customer experience management begins with getting the right software tools in place. With Surveypal, any business can leverage customer experience into better customer retention, lower operating costs, increased sales and faster growth. Surveypal makes it easy to create and send beautiful, branded surveys to measure Net Promoter Score, Voice of Customer, and more. Surveys can be taken at the level of the individual ticket and report on overall team performance and individual agents. Capturing real-time feedback in your CRM empowers your team to deliver exceptional customer experience. Where CRM ends, Surveypal CEM begins providing insights that drive better decision-making and better customer experiences. Surveypal is trusted by 10,000+ Customer Experience Experts and organizations like Jive, Medidata, Trivago and DoorDash. Founded in 2007, Surveypal has operations in North America, Europe and Canada. Surveypal empowers businesses to - Improve customer satisfaction and engagement - Capture customer feedback in CRM and instantly react to customer issues - Reduce customer churn - Boost response rates - Increase revenue and sales - Build stronger customer relationships - Engage & develop employees Start improving your customer experience strategy and request a free demo at surveypal.com

    Wantoo is a cloud-based platform that makes it easy to listen, analyze, and act on feedback from team, customers or anyone else.

    Zonka Feedback is solution for collecting on-premise feedback on tablet or taking surveys on Web with powerful reporting, intelligent insights and instant alerts.

    9Lenses is a digital diagnostic platform that allows consultants to thrive in a data-driven market. Businesses expect better data. Survey platforms, spreadsheets and other manual business diagnostics no longer meet today’s digital expectations. To compete in a data-driven environment, consultants must deliver secure propriety digital solutions. 9Lenses is the only diagnostic platform that digitally automates the development, collection, organization, connection, and analytics, of the consulting process. By transforming business diagnostics to the 9Lenses digital platform, consultants deliver more value for clients and win more business.

    Ask Inline helps teams build and automate great customer feedback campaigns.

    Viafoura is an audience development platform designed to engage, discover, and grow audience through integrated user registration, engagement, moderation, and analytics tools.

    A simple customer feedback tool that surveys your customers, measures satisfaction and identifies those that are unhappy.

    Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.

    Using Core Realtime you will be able to capture feedback across various channels in realtime. Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Every piece of customer feedback is analysed and measured which allows a personalised and automated way of closing of the customer feedback loop.

    Critizr is a technology company that uses customer feedback to help companies build better customer experiences. For consumers, we believe sharing an opinion should be as easy as messaging a friend. We provide a solution that enables millions of feedback interactions every month with any store manager in Europe. With our team of unique experts, we designed and built the most powerful Customer Experience Platform to date. Critizr drives the customer experience transformation across the enterprise as we partner daily with local retail outlets through the organisation all the way up to the board room. Our platform is easy to use, fast to implement and you get immediate customer impact with the first conversation started by your customers no matter what the feedback channel. Enabling over 20k store managers and corporates Critizr has key references across Europe such as Carrefour, Total, Thomas Cook, Douglas, Flunch, and Credit Agricole. With deployments in over 30 countries, we are rapidly becoming the global customer experience leader.

    Crowdoscope is a tool for obtaining the collective intelligence of small or large groups of people. It is a self-organising visual environment that can support an unlimited amount of participants.

    CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

    Customerly is a new and easy way to create true and strong relationships with your customers.

    Integrate feedback into business processes and across your organization.

    Customerville is the unique Voice of the Customer platform that excites customers to share feedback and inspires employees to deliver great service. Stunning visuals, compelling storylines and smart facts — all blended together to create terrific customer experience. We're purpose built for rich feedback across complex organizations. Customerville helps some of the most recognizable brands in the world to get great customer feedback.

    A powerful yet very easy-to-use professional data collection tool that enables you to gather high quality data and populate sophisticated quotas all of which can be interpreted instantly. Whether your organisation focuses on interviewing via CATI, CAPI or WAPI/CAWI or a mixture of these methodologies, Dub InterViewer does the trick. Switching between collection modes during fieldwork is a breeze. No onsite installation required. Call centre in a box with our on-demand hosted Dialer as a service.

    eFormsPilot was built for service industry professionals like you. eFormsPilot is here to help businesses save time and money by empowering existing operations and implementing paperless solutions

    Emotional Market Research. We bring valuable insights to companies based on people's emotions. Emotions are at the core of people's behaviours.
 They activate memories and induce actions such as purchases, word of mouth sharing, recommendations, loyalty and many more.
 Our widget captures your visitors' emotions with a high response rate.

    Feedb is a powerful customer feedback system that delivers great outcomes out of a simple 1-click survey. By using Feedb you will be able to regularly get feedback in a very effective way and turn it into the good stuff that helps your business thrive.

    Feedback Central is an advanced email campaign manager, aiming to intelligently help Amazon sellers increase feedback and product reviews. Save time by automating email requests for 5-star feedback, minimize negative feedback by sending automated remove request and generating VAT invoice through our EU VAT invoice generator. Capitalize on your seller performance and make sure your great customer service translates into more sales.

    Feedify provide a lean dashboard from where customer engagement tools can be managed with automation. Feedify allows to create notifications, pops, surveys, feedback tools (pre and post sales) which can be narrowed via geo location, browser, device, country, time zone etc.

    FormTitan is a cloud based tool for creating online web forms in a minutes you can create your form and start using it without no programming skills you can create an endless array of forms: contact forms, feedback forms, order forms, purchase forms, online invitations, surveys and polls etc.

    Glow makes it easier to capture and understand data from a variety of sources. Our platform allows you to create your own surveys, analyse the data and share the insights with who you want. But it is more than just a survey creation tool. We are an insights ecosystem providing: - Proven research/feedback methodology kits - Access to a variety of audience methods - A powerful and intuitive analysis tool - A database of accredited Glow service providers who can assist with your research needs - Industry Dynamic Reports which provide access to the underlying data for your further analysis using our platform Sign up for free today to test it out.

    here'n'now allows you to post feedback or any creative idea and chat with other people onsite where you can stay anonymous, your posting will only be visible onsite and your chat messages will be deleted once you leave.

    Collective Innovation is a customer feedback platform for better ideas and faster decisions to give employee a chance to share ideas that speed up decision making process and internal innovation.

    Inavero is a provider of online feedback systems for the service industry, with solution designed to help maximize satisfaction, differentiate firms and increase retention.

    Enriching and reading between the lines of Customer feedback to get the best of the Voice of Customer

    The IQ Software Suite is all you need to manage, automate and raise your productivity in the most secure and transparent manner possible.

    ITBoost allows you to have an in depth look at your business by utilizing tickets, assets, and customer feedbacks all in one easy place to find. Offering all of this and an extensive look at your customer documentation gives you an easier and more efficient experience.

    Kaanjo is a tool that offers an easy way to engage with audience and turn customer reactions into meaningful product feedback.

    Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.

    Customer Feedback Analysis Made Easy. Keatext helps you mine through volumes of unstructured customer feedback in minutes.

    Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.

    Leger Metrics provides cloud-based customer feedback management, real-time reporting and customer recovery solutions. Clients range from multi-location retail, restaurant, automotive, financial services and to healthcare. Leger Metrics solutions enable consumer brands to foster deeper engagement, and improve customer satisfaction and loyalty through continuous customer feedback and real-time actionable insights.

    Powered by Intouch Insight, LiaCX™ Customer Experience Management Software makes it easy to collect customer feedback, identify areas of the customer journey in need of focus, and mobilize all levels of the organization to take the necessary actions for improvement. Companies can even track the impact of actions on business outcomes to better prioritize efforts and drive value. The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems.

    A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence -based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.

    MirrorWave unlocks big business potential in relationships with customers, employees and partners by making feedback a positive experience.

    MyFeelBack helps companies collect actionable customer feedback via ultra-targeted Smart Surveys. Ask the right question, to the right person, at the right time in the customer journey, collect ultra-qualified information, and make data-driven decisions that improve your business. MyFeelBack requires no technical knowledge and lets anybody design a smart survey, make it pop on a website, at the right moment and to the right audience, based on scenarios and rules.

    Managed Feedback Solutions Customized measurement programs built and hosted on our VantagePoint EFM software platform that provide organizations critical feedback across a full range of customer touch points, including Customer/Partner satisfaction, Product/Service Satisfaction, Website Feedback, Employee Feedback, and Contact Center Monitoring. Market Insights Full-service custom market research to address every stage of the product development lifecycle, from initial market sizing/market opportunity research, to new product concept testing, to positioning &messaging, and final packaging. VantagePoint Enterprise Feedback Management Software NetReflector۪s own hosted EFM survey software platform designed by market research professionals. A powerful, feature rich survey platform designed to address a full range of data collection, audience management, reporting and analysis needs.

    OPINATOR connects Businesses with People. Its Personalized Customer Experience Management platform enables companies to generate and manage customer interactions with emotionally engaging designs, actionable intelligence, and advanced analytics and close the loop capabilities.

    Pay Compliment is an online and mobile platform for customers, peers and managers that give direct feedback to the people and organisations they interact with so that customer service levels and employee performance are maintained at the highest possible levels in real time.

    Questions and test media are programmed into the Perception Analyzer in advance. The system is flexible enough to allow you to add and modify questions on-the-fly during your sessions, so you can quickly adapt based on real-time feedback.

    Pisano is a feedback company that provides software and hardware solutions to empower people. With Pisano, anyone can; - Collect feedback in any format and from any channel, online or offline. - Engage with respondents and act on feedback effectively. - Analyze data in an accessible and fully customizable way.

    Proved.co is a smart cloud-based platform where you can validate startup or product ideas with the real-world users super fast and hassle-free. Setup takes minutes -- just type in the problem your address and the solution description. Choose your target audience -- use your own customers or recruit from our panel (US, UK, Canada, Australia, India, South Africa, Germany, Russia). The rest is on us! 2015 MRMW Best New Technology Winner in Market Research.

    Reputation Aegis provides online reputation management and customer intelligence platform with an advance customer satisfaction survey for any size of business. It will improve the image online and offline by customer experience.

    Resonate helps to meet the customer's needs by operationalizing their voice. It provides tools which help to manage VoC, CX, NPS and employee experience programs.

    As a pioneer of customer experience management, ResponseTek is the global leader in enterprise CEM software, connecting over 500 million customers to the brands that serve them in over 60 countries. The ResponseTek Listening Platform™ makes it easy for customers to share real-time feedback on key interactions wherever they occur – contact center, retail, online, field operations or social. Customer feedback is translated into performance metrics and dashboards that inform the organization about mission-critical improvements, and ResponseTek empowers the frontline to close the loop with the end customer by triggering alerts and managing corrective actions that need to be taken.

    Customer feedback, employee engagement, lead followup - Responster is the survey creation tool with businesses in mind. Beautiful, cross-platform surveys can be easily created in a drag and drop builder, and survey results are automatically uploaded and visually organized in your dashboard, with easy export to Excel or PDF capability. Surveys can be completed in any web browser, and can also run offline in a native iOS or Android app, an agile solution for feedback collection via smartphone or tablet kiosks in the office, on-site in your store(s), or at an event.

    Sentiment helps you efficiently collect customer feedback that you can act on, prevent churn and turn detractors into promoters.

    ReviewStudio is a collaborative platform that, provides an easy, visual interface to view, markup & approve video and images.

    We believe organized data leads to organized action. salesEQUITY unifies a company around a single mission – improving the customer experience. We offer software that collects, manages, and distributes feedback data and delivers it to the desktop of the teams that matter.

    SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module.

    Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we’re empowering conversations between companies and their customers. What’s more, we equip them with actionable insights throughout their customer journey. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.

    Swell is the easiest way to collect real-time customer feedback and online reviews. As a 100% Cloud-based solution, Swell is helping thousands of businesses better understand their customer's experience and turn happy consumers into online advocates.

    Thematic is a CX solution which turns customer feedback into insights using latest AI and powerful visualisations.

    UsefulFeedback!, an on-demand customer complaint and feedback management software solution by iCaseworkTM, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.

    All-in-one support suite that offers 4 solutions from small to corporate business. - Feedback System; - Help Center; - Community Portal; - Knowledge Base; - Live Chat.

    userinput.io get feedback quickly and easily on your website so it can improve trust and conversion, learn what confuses people, what they think of your logo and branding, and find specific ways to improve your website it functions and earns better.

    Valuiza is a Software-as-a-Service (SaaS) platform that helps businesses to easily and quickly gather customer feedback online, calculate customer lifetime value to predict the value that customers will generate and identify the relationship and financial drivers that will maximise value.

    Velocidata Raptor is a Quality of Experience (QoE) solution.

    Wizu is a conversational user interface that helps companies measure and improve customer experience.

    ZEF is a survey software for building beautiful intelligent surveys.