Best Enterprise IT Management Suites Software

Enterprise IT management suites serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management suites give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility.

To qualify for inclusion in the Enterprise IT Management Suites category, a product must:

  • Assist in managing applications, business systems, or networks
  • Monitor or log abnormalities within IT systems
  • Manage virtual machines and resources
  • Analyze systems for security and performance optimization

Enterprise IT Management Suites Software Grid® Overview

The best Enterprise IT Management Suites Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Ivanti Management Suite, powered by LANDESK, Microsoft Operations Management Suite, and Oracle IT Service Management Suite
  • High Performers are highly rated by their users, but have not yet achieved the Market Presence of the Leaders. High Performers include: Freshservice
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution.
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them. Niche products include: Goverlan Reach
G2 Crowd Grid® for Enterprise IT Management Suites
Leaders
High Performers
Contenders
Niche
Freshservice
Goverlan inc goverlan reach
Ivanti management suite powered by landesk
Microsoft operations management suite
Oracle it service management suite
Market Presence
Satisfaction
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    Enterprise IT Management Suites reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    Ivanti Management Suite increases user and IT productivity. It helps you establish intelligent, integrated control over your user’s multi-platform desktops and mobile devices. Empower administrators to automate software and operating systems deployments, quickly fix user issues, and discover software assets. Management Suite provides foundational data and actions that integrate with multiple Ivanti solutions within a unified management experience—reducing operational overhead and delivering a quick ROI.


    Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

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    Gain visibility and control across your hybrid cloud with simplified operations management and security

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    Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.


    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software Goverlan Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With Goverlan you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management


    IBM Service Management Suite is a tool that offers a single point of control for systems management functions, such as visibility, control and automation, for many system elements.


    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, Backup and more.


    Desktop Central is integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing both Windows, Mac and Linux operating systems. Manage your mobile devices to deploy profiles and policies, configure devices for Wifi, VPN, Email accounts, etc., apply restrictions on using camera, browser, etc., and to secure your devices like enabling passcode, remote lock/wipe, etc.Manage all your iOS, Android and Windows smartphones and tablets.


    Desktop Authority Management Suite provides user environment management for Windows environments that secures endpoint devices, including USB ports, and runs your applications in a least-privileged environment and your data is protected.


    Cloud Management Suite is a Predictive IT Management solution, delivered from the cloud, that enables the IT Department to manage all devices inside or outside the network without the need to deploy agents. Cloud Management Suite provides patch management (Microsoft and third-party), remote control, inventory, reporting, and software distribution features.


    SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offer powerful platforms with a tailored experience built for your business needs. Key features include... • Integrated single pane of glass, bringing everything you manage into one console • Simple, powerful automation leads to premier scalability for even the largest or most complex clients • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user • Integrated service desk to create tickets, customize billing, and effectively run your IT services business • Robust out-of-the box reporting to prove value to your clients • Flexible on-premises or hosted implementation for security and ease of use Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models. Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.


    System Center Configuration Manager is a systems management software product developed by Microsoft. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.


    TrueSight Capacity Optimization is a digital enterprise management solution that aligns IT resources with service demands and business priorities, resulting in on-time service delivery and optimized costs.


    Cireson Asset Management directly integrates with Microsoft Configuration Manager, Service Manager, and other sources to manage every asset lifecycle from purchase to retirement.


    Automate discovery and dependency mapping to simplify and accelerate impact analysis, reduce business downtime, improve visibility, and cut operational expenses.


    UpGuard's discovery engine brings visibility to complex IT environments, enabling teams to quickly identify risk, confirm compliance and make business safer. UpGuard can help you accelerate DevOps initiatives by validating your complete tool-chain and pipeline, discover critical security gaps and vulnerabilities, and foster the necessary insights for deploying, managing, retiring and optimizing IT systems safely and securely.


    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.


    Through Pulseway's apps or a web browser on your mobile device, you can restart services, issue commands, check utilization, restart systems, check disk space, and work with individual files without rushing back to your computer to do so. And you're not using a high bandwidth remote desktop session to do it either. You have instant and complete access to every Pulseway-enabled system on your network from anywhere. Pulseway's solution doesn't end with simple system up/down monitoring or with a "look but can't touch" view. Immediate alerts notify you so that you'll be the first to know when something goes wrong on your critical systems. As an administrator, you have full access to all services, file systems, command windows, and performance data. There's absolutely no administrative task that you can't perform. And you can automate your first line of defense by specifying alert conditions to trigger tasks such as restarting a process or running a script. Additionally, you can run command line scripts, batch files, commands, or PowerShell cmdlets to gather more information or to remedy a problem. By customizing monitoring and alerting on each system, you don't have to settle for a canned or out-of-the-box solution. Accept the defaults if you want or fine-tune each system to alert the way you want. Pulseway also enables you to monitor your applications using the REST API or the Cloud API. Display key runtime parameters, stats and use Web Hooks to interact with the monitored instances in real time. Send notifications when runtime parameters are out of bounds, errors occur or on any other events worth knowing about. Start managing embedded systems, websites, applications, backup scripts and more using any programming or scripting language there is.


    Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement.


    VMware vRealize Operations integrated with vRealize Log Insight and vRealize Business for Cloud helps plan, manage and scale SDDC and multi-cloud environments with unified monitoring, automated performance management, cloud planning and capacity optimization.


    vSphere with Operations Management takes virtualization to the next level with intelligent operations management. It provides you better insights, resulting in improved performance and availability.


    4me (formerly known as ITRP) is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Management At 4me, we believe in a model where you pay for what you use and are free to stop using the service, without penalty, at any time, for any reason.


    Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards.


    Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems.


    AppManager is an IT operations management tool designed for IT operations teams who need rapid time to value, but the flexibility to support the diverse needs of multiple business units.

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    A single license to view ARIS repository contents on all information in ARIS Publisher, to access and maintain IT system attributes in ARIS IT Inventory, and to manage ARIS Process Governance tasks using a browser.

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    AWS Systems Manager gives you visibility and control of your infrastructure on AWS. Systems Manager provides a user interface so you can view operational data from multiple AWS services and allows you to automate operational tasks across your AWS resources.


    Cloudability offers cloud cost managment, optimization and efficiency tools. It is designed to collect and store all user's cloud bills and AWS usage data, then organizes it into simple, customizable reports users can share.

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    The CloudCheckr Cloud Management Platform (CMP) offers a single pane of glass view to help modern enterprises manage and optimize their public cloud. DevOps, SecOps, and FinOps teams from hundreds of global enterprises and service providers rely on CloudCheckr to manage their Azure, AWS, and Google Cloud investments so they can quickly optimize spend, eliminate waste, and improve security and compliance throughout their cloud journey. CloudCheckr enables users to save money, time, and effort to increase operational efficiencies with automated actions for your cloud. Manage your expenses with cost allocation, spend optimization, invoicing and chargebacks. Use custom reports and alerts ensure governance and accountability as your environments scale. The CloudCheckr CMP provides total visibility across your cloud infrastructure and enables protection for state and activity monitoring, turning insight to action while meeting compliance demands. Manage your assets with cross-account dashboards that provide sophisticated reporting for enterprise-wide inventory based on tags, geography, function and more to proactively optimize workloads. Review summary and detailed usage statistics for resources across AWS, Azure, and Google Cloud, offering actionable intelligence to right-size and scale services efficiently.


    CloudHealth provides visibility across your entire cloud ecosystem to optimize resources and define governance policies for ongoing management.

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    ServiceNow Cloud Management solution gets you to the cloud faster by extending our service management approach allowing you to deliver enterprise‑class services faster, without runaway costs, user complexity or increased risks.

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    Accelerite CloudPlatform is cloud services orchestration platform that orchestrate both traditional enterprise and cloud-native application workloads including vGPU-based 3D graphics applications within a single cloud management platform.


    Core component of Hybrid Cloud Management (HCM), simplifies management of any cloud, platform or infrastructure.


    ComSci is a cloud-based IT financial management application that helps organizations manage and communicate the cost, quality, and value of the services they deliver to the enterprise.


    Configuration Management Suite is an Asset Management IT software that patch management, Internet software delivery, Package and uninstall scripts, and web remote control with Intel vPro Support.



    ServiceNow Discovery enables you to create an accurate, up‑to‑date, single system of record for IT infrastructure, both on‑premises and in public clouds.

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    Edgile specializes in providing sustainable solutions designed to help clients address their evolving governance, risk and compliance requirements across industries, including healthcare, banking, utilities, manufacturing, telecom and others.

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    Enhansoft is an information technology company that specializes in providing software solutions, custom reports, and consulting services for retrieving IT asset inventory.

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    ENow's Systems management software provides monitoring and reporting for Exchange, Active Directory, Lync and SharePoint—with award-winning personalized dashboards.

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    Infor EPAK is a single platform for all your Infor business process documentation, training and performance support materials

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    Eracent provides IT asset management and software asset management (SAM) solutions for enterprise customers.

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    Fugue is an infrastructure-level operating system for cloud computing.


    Intergraph Smart Cloud is Hexagon PPM's Software as a Service environment for delivering Intergraph Smart and SmartPlant applications in a high-performance, secure, and reliable fashion


    Engaging end-user experience and efficient service management with analytics and machine learning.


    EcoSystem EM is an end-to-end and extensible IT & Test Environment Management framework promoting transparency, control and productivity through an uplift in environment governance, measurement, operational standardisation and automation methods.


    The Jamcracker Cloud Management Platform is a comprehensive cloud services broker, cloud services management and cloud governance platform, including cloud services provisioning, policy management, cloud cost management, and operations management.


    NiCE IT Management Solutions is a Microsoft System Center Alliance Partner that provides cross platform management packs.


    NinjaRMM is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.


    Nuvola Analytics is an enterprise level cloud financial governance solution designed to empower businesses to reduce costs of cloud services whereas increasing their performance.


    Operations Center integrates multiple data sources into information and service-delivery models, providing you with a holistic view of your entire IT environment.


    Component of Hybrid Cloud Management (HCM) and other ITOM suites for automation of end-to-end IT processes.


    IBM Netcool Operations Insight enables IT and network operations teams to increase effectiveness, efficiency and reliability by leveraging cognitive analytics capabilities to identify, isolate and resolve problems before they impact your business.


    StreamWeaver has created OpStream: the industry’s first Enterprise-class ITOM integration solution. Built to scale, highly secure and hybrid cloud ready, OpStream connects event, metric and topology data to/from APM, network monitoring, event management, ITSM, analytics and visualization tools to easily exchange your IT operations data across organizational boundaries.


    OptiTune is an IT management system that allows companies to manage their computers from a web-based console. Designed for organizations with up to five thousand computers, OptiTune delivers a comprehensive feature set that includes remote desktop, remote assistance, remote command line, application deployment, windows update management, malware detection, hardware/software inventory, and performance monitoring. OptiTune lets you manage all the computers in your growing organization. Whether it's desktops plugged in at every desk, roaming laptops, or a group of servers silently churning away, OptiTune lets you take control of them all. Make sure they all have the latest updates. Know when you have a malware infestation. Provide remote assistance to a user having trouble. Or just deploy the latest version of Microsoft™ Office to the accounting department. See which servers are being overloaded. OptiTune lets you do all of these things, and more.


    AMX Resource Management Suite is a software that allows user to centrally monitor for AV technology problems right from IT support desk and remotely control AV devices in all of the meeting rooms across organization.


    Savision iQ is an IT management solution.

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    SoftNAS Cloud NAS is a software-defined, full-featured enterprise cloud NAS filer for primary data storage, designed to enable existing applications securely migrate to the cloud without re-engineering.


    Squared Up offers a modern HTML5 web visualization tool for Microsoft system center operations manager.


    SUMMIT Availability Management is an ITIL 2011 certified module that is designed to proactively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. Our solution can be leveraged using automation to do regular maintenance tasks on the datacenter components whether they're on the premises or on the cloud. SUMMIT’s Availability Management solution comprises of modules like Network Monitoring, Server Monitoring & Application Monitoring with in-built Event Management capabilities across the solutions. Main Benefits: Ensuring agile and available business applications through efficient management of on premise datacenters, private and public clouds. Maximization of business performance through continuous monitoring. Increase in IT operational efficiency by reducing infrastructure support costs and proactively resolving potential problems. Monitoring of IT services from anywhere, at any time, with any web-enabled mobile device. Leveraging the cloud for fast, low-cost implementations, high security and availability. Promoting best practices for monitoring based on a unified ITIL 2011 compliant platform.


    TrueSight Infrastructure Management brings together enterprise-class monitoring, event management, and operational analytics data, giving IT teams a centralized, 360-degree view of the health and performance of their IT infrastructure.


    TrueSight Operations Management delivers end-to-end performance monitoring and event management.


    TrueSight Pulse is a SaaS solution for real-time monitoring and alerting of web-scale applications built on either cloud-based or on-premise infrastructure. Our ultra-lightweight meter (<1% CPU) requires no code, has almost no latency and offers true one-second monitoring, visualization and alerting. TrueSight Pulse is language and technology agnostic and supports public and private clouds, VMs, physical servers, alert on any metric, customizable dashboards and has a robust, well-documented API.


    VMware vCloud Suite is an integrated offering that brings together VMware’s industry-leading vSphere hypervisor and VMware vRealize Suite multi-vendor hybrid cloud management platform. VMware's new portable licensing units allow vCloud Suite to build and manage both vSphere-based private clouds, as well as multi-vendor hybrid clouds.

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    VConnect as a cross platform integration solution enables hybrid cloud scenarios for enterprises and service providers.


    vRealize Suite is an enterprise-ready, cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud.

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