Enterprise IT management suites serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management suites give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility.
To qualify for inclusion in the Enterprise IT Management Suites category, a product must:
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Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software Goverlan Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With Goverlan you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management
SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offer powerful platforms with a tailored experience built for your business needs. Key features include... • Integrated single pane of glass, bringing everything you manage into one console • Simple, powerful automation leads to premier scalability for even the largest or most complex clients • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user • Integrated service desk to create tickets, customize billing, and effectively run your IT services business • Robust out-of-the box reporting to prove value to your clients • Flexible on-premises or hosted implementation for security and ease of use Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models. Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
Ivanti Management Suite increases user and IT productivity. It helps you establish intelligent, integrated control over your user’s multi-platform desktops and mobile devices. Empower administrators to automate software and operating systems deployments, quickly fix user issues, and discover software assets. Management Suite provides foundational data and actions that integrate with multiple Ivanti solutions within a unified management experience—reducing operational overhead and delivering a quick ROI.
System Center Configuration Manager is a systems management software product developed by Microsoft. Configuration Manager provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, Backup and more.
Desktop Central is integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing both Windows, Mac and Linux operating systems. Manage your mobile devices to deploy profiles and policies, configure devices for Wifi, VPN, Email accounts, etc., apply restrictions on using camera, browser, etc., and to secure your devices like enabling passcode, remote lock/wipe, etc.Manage all your iOS, Android and Windows smartphones and tablets.
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
Through Pulseway's apps or a web browser on your mobile device, you can restart services, issue commands, check utilization, restart systems, check disk space, and work with individual files without rushing back to your computer to do so. And you're not using a high bandwidth remote desktop session to do it either. You have instant and complete access to every Pulseway-enabled system on your network from anywhere. Pulseway's solution doesn't end with simple system up/down monitoring or with a "look but can't touch" view. Immediate alerts notify you so that you'll be the first to know when something goes wrong on your critical systems. As an administrator, you have full access to all services, file systems, command windows, and performance data. There's absolutely no administrative task that you can't perform. And you can automate your first line of defense by specifying alert conditions to trigger tasks such as restarting a process or running a script. Additionally, you can run command line scripts, batch files, commands, or PowerShell cmdlets to gather more information or to remedy a problem. By customizing monitoring and alerting on each system, you don't have to settle for a canned or out-of-the-box solution. Accept the defaults if you want or fine-tune each system to alert the way you want. Pulseway also enables you to monitor your applications using the REST API or the Cloud API. Display key runtime parameters, stats and use Web Hooks to interact with the monitored instances in real time. Send notifications when runtime parameters are out of bounds, errors occur or on any other events worth knowing about. Start managing embedded systems, websites, applications, backup scripts and more using any programming or scripting language there is.
Cloud Management Suite is a Predictive IT Management solution, delivered from the cloud, that enables the IT Department to manage all devices inside or outside the network without the need to deploy agents. Cloud Management Suite provides patch management (Microsoft and third-party), remote control, inventory, reporting, and software distribution features.
UpGuard's discovery engine brings visibility to complex IT environments, enabling teams to quickly identify risk, confirm compliance and make business safer. UpGuard can help you accelerate DevOps initiatives by validating your complete tool-chain and pipeline, discover critical security gaps and vulnerabilities, and foster the necessary insights for deploying, managing, retiring and optimizing IT systems safely and securely.
AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, software, and databases to complete multi-tier application architectures.
Nicus Software offers a powerful suite of ITFM applications designed to achieve true IT cost transparency and encourage informed decision making including: Planning, Cost Modeling, Bill of IT, Application TCO, Cloud Financials, and Project Financials. Built on a powerful data and analytics platform that leverages proprietary modeling capabilities, self-service analytics, and planning workflows, Nicus enables customers to make actionable, data-driven, strategic and operational decisions.
The CloudCheckr Cloud Management Platform (CMP) offers a single pane of glass view to help modern enterprises manage and optimize their public cloud. DevOps, SecOps, and FinOps teams from hundreds of global enterprises and service providers rely on CloudCheckr to manage their Azure, AWS, and Google Cloud investments so they can quickly optimize spend, eliminate waste, and improve security and compliance throughout their cloud journey. CloudCheckr enables users to save money, time, and effort to increase operational efficiencies with automated actions for your cloud. Manage your expenses with cost allocation, spend optimization, invoicing and chargebacks. Use custom reports and alerts ensure governance and accountability as your environments scale. The CloudCheckr CMP provides total visibility across your cloud infrastructure and enables protection for state and activity monitoring, turning insight to action while meeting compliance demands. Manage your assets with cross-account dashboards that provide sophisticated reporting for enterprise-wide inventory based on tags, geography, function and more to proactively optimize workloads. Review summary and detailed usage statistics for resources across AWS, Azure, and Google Cloud, offering actionable intelligence to right-size and scale services efficiently.
CloudHealth is the trusted cloud management software platform used to accelerate business transformation in the cloud. CloudHealth solutions and services help organizations drive efficiency through a cohesive cloud strategy based on integrated reporting, active policy management and strategic recommendations. The platform’s insightful analytics empower operational and technical teams to have more meaningful cloud conversations that simplify the way business gets done. CloudHealth helps customers such as Amtrak, Cox Automotive, News Corp, Zendesk, Suncorp and Sumo Logic harness the full power of their cloud environments. With offices around the globe, the company is backed by Kleiner Perkins, Meritech, Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures. For more information, visit us at www.cloudhealthtech.com or follow us @cloudhealthtech.
Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement.
VMware vCloud Suite is an integrated offering that brings together VMware’s industry-leading vSphere hypervisor and VMware vRealize Suite multi-vendor hybrid cloud management platform. VMware's new portable licensing units allow vCloud Suite to build and manage both vSphere-based private clouds, as well as multi-vendor hybrid clouds.
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Management At 4me, we believe in a simple pay per user model without additional modules and other hidden costs. A model that scales up but also scales down with your organization to make sure you pay for what you actually use.
Alibaba Cloud Resource Orchestration Service (ROS) provides developers and system managers with a simple method to create and manage their Alibaba Cloud resources. Through ROS you can use text files in JSON format to define any required Alibaba Cloud resources, dependencies between resources, and configuration details
Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies. Axios’s enterprise software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization. assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website at www.axiossystems.com.
Reduce your storage costs and administration time by simplifying the management of complex enterprise storage environments, maximizing your use of existing storage resources and ensuring the protection and high availability of critical business information.
The HyperCloud™ Portal is a complete multi-cloud management platform which simplifies and supports workloads deployed on containers, VMs, or bare-metal, on any infrastructure or cloud and across clouds. Security, governance, and control, is delivered consistently, across 18 public and private clouds. It includes self-service resource provisioning, application automation and orchestration, and DevOps management with pay-as-you-use pricing. Finally, if resources are needed, HyperGrid offers computer, storage and networking, delivered as a service, on-premises.
The Jamcracker Cloud Management Platform is a comprehensive cloud services broker, cloud services management and cloud governance platform, including cloud services provisioning, policy management, cloud cost management, and operations management.
Roar enables MSPs with the capabilities to manage the Modern IT stack. Whether it's a system in the cloud, edge, or on-premise, Roar automates the discovery, documentation, change detection, and assessment of best practice configuration. Automation offers MSPs insight and operational efficiencies at scale, across all customers, continuously. It's time to ditch doing things manually.
What is Nerdio you ask? Nerdio, provides ridiculously easy IT automation for Managed Service Providers and their customers. Nerdio Private Cloud is a fully-integrated platform that delivers comprehensive IT infrastructure at your fingertips — including virtual hardware, software, security, BDR, and 24/7 tech-nerd support. Nerdio for Azure is the first IT automation technology that delivers easy pricing, provisioning, management, and cost-optimization of hybrid and full IT environments on the Microsoft Cloud, allowing MSPs to build and rapidly grow their IT practices in Azure. Nerdio's Products Nerdio Private Cloud: www.getnerdio.com/npc Nerdio for Azure: www.getnerdio.com/nfa
StreamWeaver has created OpStream: the industry’s first Enterprise-class ITOM integration solution. Built to scale, highly secure and hybrid cloud ready, OpStream connects event, metric and topology data to/from APM, network monitoring, event management, ITSM, analytics and visualization tools to easily exchange your IT operations data across organizational boundaries.
OptiTune is an IT management system that allows companies to manage their computers from a web-based console. Designed for organizations with up to five thousand computers, OptiTune delivers a comprehensive feature set that includes remote desktop, remote assistance, remote command line, application deployment, windows update management, malware detection, hardware/software inventory, and performance monitoring. OptiTune lets you manage all the computers in your growing organization. Whether it's desktops plugged in at every desk, roaming laptops, or a group of servers silently churning away, OptiTune lets you take control of them all. Make sure they all have the latest updates. Know when you have a malware infestation. Provide remote assistance to a user having trouble. Or just deploy the latest version of Microsoft™ Office to the accounting department. See which servers are being overloaded. OptiTune lets you do all of these things, and more.
SUMMIT Availability Management is an ITIL 2011 certified module that is designed to proactively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. Our solution can be leveraged using automation to do regular maintenance tasks on the datacenter components whether they're on the premises or on the cloud. SUMMIT’s Availability Management solution comprises of modules like Network Monitoring, Server Monitoring & Application Monitoring with in-built Event Management capabilities across the solutions. Main Benefits: Ensuring agile and available business applications through efficient management of on premise datacenters, private and public clouds. Maximization of business performance through continuous monitoring. Increase in IT operational efficiency by reducing infrastructure support costs and proactively resolving potential problems. Monitoring of IT services from anywhere, at any time, with any web-enabled mobile device. Leveraging the cloud for fast, low-cost implementations, high security and availability. Promoting best practices for monitoring based on a unified ITIL 2011 compliant platform.
TrueSight Pulse is a SaaS solution for real-time monitoring and alerting of web-scale applications built on either cloud-based or on-premise infrastructure. Our ultra-lightweight meter (<1% CPU) requires no code, has almost no latency and offers true one-second monitoring, visualization and alerting. TrueSight Pulse is language and technology agnostic and supports public and private clouds, VMs, physical servers, alert on any metric, customizable dashboards and has a robust, well-documented API.
Capture, analyze and act on information about workforce activities and business processes. With Unified Communications Analytics, you're able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs.
Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fastest and easiest way to automate provisioning across private/public/hybrid cloud infrastructures. Its flagship product, Embotics vCommander, is used by organizations including Nordstrom, NASA, Fanatics, Informatica and Charter Communications. For more information, including vCommander product demos, free trial access, sales inquires, and general information, please use the contact us form to get in touch today.