Field service management (FSM) software helps companies manage the business activities performed by field workers. For many services companies, field work is the most important part of their business, and field service management software can help them manage and optimize these activities. It is primarily used by companies that manufacture industrial products which require on-site services such as deployment and maintenance of equipment, cleaning, repairs, etc. Field service management software is used by managers and supervisors to allocate workers to field tasks and monitor their performance. Employees use it to find information about their tasks, report on their work, and optimize the time and resources allocated for each job.
Field service management software usually integrates with software solutions such as GIS software for location tracking; customer relationship management (CRM) software to find information about customers; and product lifecycle management (PLM) software or design software for technical specifications and instructions for maintenance and repairs.
To qualify for inclusion in the Field Service Management (FSM) category, a product must:
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Established in 2013, BiznusSoft is a Software as a Service (SaaS) solution provider with a focus on providing comprehensive, affordable, maintenance free cloud solutions. In order to most effectively achieve this goal, we partnered with Salesforce and utilize their user friendly, scalable, robust, and adaptable platform to deliver all of our solutions which can be seamlessly integrated with each other in order to provide companies with a one-stop shop for business applications. At the core of our offerings is the BiznusSoft Field Service solution, a comprehensive field service management solution that helps service organizations improve operational efficiency, increase sales, reduce service expense, optimize field service routes and increase customer satisfaction. The BiznusSoft Field Service solution empowers each team member and ensures that your operation is efficient, profitable, and customer-centric. The solution allows you to easily create sales/service quotes/orders, provides you with a centralized view of each client’s history at-a-glance, allows you to easily dispatch/track your technicians with automated GPS/time stamps, and follow your inventory streams in real-time, from physical, to virtual warehouses, to the back of your trucks. Field Service Features at a Glance Centralized Account Management Inventory Management Workforce Management Quotation Management Agreement/Warranty Management Work Order Management Dispatch Console Offline Mobile Solutions Customer Portal Reports/Dashboards As a result of utilizing the Salesforce platform, our customers can avoid the time and expense associated with managing hardware, network infrastructure, and databases. In addition, we provide a quick start approach to implementing our solutions as our goal is to reduce the investment and time-frame associated with an implementation. As many of our clients have stated, “What other companies promise, BiznusSoft delivers.” We want to make certain that companies are able to focus on managing their business, not their software.
Supported platforms: SmartGlass, Android, iPhone, iPad, Windows, Mac, Chrome Browser Blitzz is a video powered, enterprise field service platform that quickly becomes the smart, system of record for all collaborative events between field techs, HQ support and end users of physical equipment in the field. Collaborative events that Blitzz enables through its mobile, web and smart glasses technologies are messaging, live interactive video and AR. Each collaborative event reduces truck rolls, warranty costs and drives up productivity, efficiency and NPS scores. Machine learning from each collaborative event, together with data pulled in from field service management systems (FSMS) & CRMs that Blitzz integrates with, drives predictive support. This learning empowers the support and field techs to preempt getting stuck, be better prepared, and diagnose, install, troubleshoot, repair and provide exceptional interactive support, keeping customers happy while creating a fantastic ever growing library of easily accessible, tribal knowledge through every technician's phone/tablet, smart glass or desktop. Our integrations also help launch Blitzz from within your FSMS as well. While FSMS typically provide a web-first approach to scheduling, dispatching, invoicing and billing, we focus on the ever important but missing mobile first collaborative events to greatly augment such workflows.
This field service management software provides a comprehensive Call Logging and Service Management package. The service software also provides communication with your engineers in the field using smartphone, tablet, mobile and laptop devices, speeding up paperwork and reducing time delays and costs.
Cilios CiO app was created to streamline, automate and coordinate installation jobs from Lowes, Home Depot and more. With the power of paperless project management and automated data entry, you and your team can manage installation jobs easily, whether youre in the office or in the field
Comcates Code Enforcement Manager is nationally recognized for its user-friendly functionality, which offers staff easy access and tracking of case details, property history and nearby cases in the field. Code enforcement workers can create cases and issue notices while uploading multiple photographs all from the field via mobile devices.
Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, technician diaries, checklists and invoicing, and it integrates with popular accounting packages such as QuickBooks. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet. Want to try Commusoft yourself? We offer a 14-day free trial! Visit www.commusoft.us for more information.
Flobot is field service job management software. It manages leads, estimates, quotations, scheduling, invoicing, payments and tracks assets. Flobot is an app and an on-line cloud system. Using them together gives you total control over your jobs and staff - and keeps your customers informed and happy.
CrewTracks untangles the mess that lies between the bid and the accounting. The web interface enables office staff to schedule jobs, dispatch crews and equipment, and view automatically-generated reports in real time, while the mobile app allows field workers to quickly report attendance, work completed, and materials and equipment usage. Field reporting is accomplished via simple taps and swipes rather than typing, and voice-to-text makes field notes just as easy. Field workers can also collect a signature on their mobile device for a daily work report, a change order, or a custom electronic document. All field data syncs with the office in real-time, and a device map shows the GPS location of each event. CrewTracks makes it easy to gather the information you need to eliminate paperwork, stay within budget, and stop letting so much time and money slip through the cracks. Give us a call for a free demo and custom price quote. 801-742-5555
CURO is a all-in-one facilities and maintenance management application that identifies and prioritizes precisely what work needs to be done on an uploaded floorplan or a map, assigns the task to the most appropriate person and provides step-by-step guidance, team communication and verification that the job is done right, and on time.
Easily manage your existing website. Bypass the need for a web designer and take charge of managing and updating your HTML website. This all in one product helps small businesses and individuals take charge of their own website and fully edit and manage their website, optimize for search engines and add engaging features.