Heat maps and in-page analytic software report on how web visitors behave when interacting within a singular web page on a website. Marketers and web developers use heatmaps and in-page analytics to visualize where on a web page visitors click, hover, and scroll. Heat maps visually represent the recorded clicks and mouse movements of the website visitor, and create in-page data for marketers and UI/UX designers to analyze. This information shows how well or poorly the page’s design draws the viewer’s attention and where designs can be improved, increasing engagement and conversion.
Heatmaps and in-page analytics systems are deployed on top of existing web development infrastructure and web content management systems, and they often integrate with digital analytics and other conversion optimization systems such as A/B testing tools.
To qualify for inclusion in the Heat Maps and In-Page Analytics category, a product must:
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Smartlook is a simple tool which records the screens of real users on your website. You can see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page. - Heatmaps - Website visitor recordings - Customer journey - Clickmaps
VWO is world’s leading web testing and conversion optimization platform that enables growing businesses to conduct qualitative and quantitative visitor research, build an experimentation roadmap and run continuous experiments on their digital properties. VWO’s connected platform allows businesses to optimize their web experience across desktop, mobile, and other devices, to deliver a unique experience based on visitor preferences. While promoting a culture of experimentation, VWO empowers business leaders to make data-driven decisions and expedite growth for their functions. VWO has helped more than 4,500 brands across the globe to run over 600,000 experiments till date. VWO’s global customer base includes brands like Vodafone, Samsung, Toyota, and eBay.
Freshmarketer is an all-in-one conversion rate optimization tool packed with all the powerful features you need to increase website conversions. From heatmaps and A/B testing to running polls and receiving feedback from your website visitors, you’re completely equipped to boost your conversion rate like never before.
IBM Tealeaf® Customer Experience (CX) is on-premises and on cloud software that uses customer experience solutions to capture visitor interactions on websites and mobile applications. It provides extensive visibility into customers’ online experiences and insight into customer behaviors within web and mobile channels. By quickly uncovering areas of friction, teams across an organization can resolve the root cause of issues. IBM Tealeaf CX empowers teams throughout an organization, including e-commerce, marketing, development and design, customer service and compliance administration. Customer behavior analysis Optimize your digital channels by visualizing web and mobile interactions. Improve your online customers’ experience with the quantitative and qualitative data you need to conduct behavior analysis. Customer service optimization Gain insight into call centers and online user sessions; improves communication between your call center and web operations for more effective customer service in multichannel environments. Customer experience integrations Delivers seamless integration with other business applications including business intelligence, web analytics and voice of customer solutions to capture all the data about online customers. Use dashboards, scorecards and reports to aggregate data Aggregate the rich, customer experience dataset into executive-level dashboards, scorecards and reports. Includes a powerful early warning system that makes use of algorithmic discovery to automatically determine your site's most important struggle sources. Use real-time top movers and drivers dashboards that track thousands of site and customer behaviors to automatically determine the highest-impact problem sources and other factors. Dashboards are completely customizable and configurable. Improve problem resolution and reduce call handle time Accelerate customer problem resolution and empower them by describing how to successfully complete a transaction. A simple user interface for more efficient use by customer service representatives, sales associates and marketing personnel. One-click retrieval gives users instant access to both live and historical customer sessions from any existing CRM solution. Preserve interactions for dispute resolution and fraud Save customer interactions to maintain reliable records for dispute resolution and support. Records can also be important for fraud, compliance and audit purposes.
Clicktale transforms enterprises into experience-centric organizations and helps them achieve wins and savings worth hundreds of millions of dollars. The company’s digital customer experience platform and services provide insights to optimize visitor engagement, improve KPIs, and delight customers. To best connect with customers in the digital world, brands need to understand and respond to the digital body language of their customers. Clicktale provides visibility into customer behavior and decision-making by tracking their every action inside a webpage or app. Specifically, Clicktale’s solution helps brands: • Increase conversions and engagement • Align internal teams with easily-consumable visualizations, creating affinities between analytics, IT and product teams. • Identify opportunities, drill into errors and prioritize tasks based on business impact. • Elevate the testing culture by pinpointing areas for examination and creating tests based on data, rather than guesswork. The Clicktale platform provides a suite of visual reports such as session replays, heatmaps, form and funnel analyses, error reports, and more to help brands see and understand the individuals behind their numbers. Clicktale goes beyond the typical business model of analytics tool vendors by embedding a dedicated Customer Success services team as part of its offering. Clicktale’s customer experience consultants and digital psychologists proactively crystalize actionable feedback for our clients: quick wins as well as in-depth analyses on key business flows. Utilizing the Clicktale platform together with the client’s other eco-system data, Clicktale’s consultants provide specific observations, benchmarks, and recommendations for CX-driven enhancements to the digital channels. Clicktale’s powerful integrations with over 50 analytics, optimization, Voice of Customer and chat tools help brands bridge the datasets from every system to gain a comprehensive picture of the customer journey and experience. In March 2016, Clicktale was awarded the Adobe Marketing Cloud Innovation Partner of the Year in recognition of its deep integrations and customer success stories. Clicktale is also an inaugural Premier Partner in Adobe Exchange. With superior accuracy, limitless scalability, and ironclad security and privacy, Clicktale’s solutions are designed to handle the most complex digital touchpoints, no matter the device. Clicktale’s global customer base includes Walmart, Bank of America, Microsoft, Adobe, CNN, Avis, and MetLife.
Instapage is the leader in post-click optimization and maximizes conversions for advertisers and marketers by enabling them to create, personalize, and optimize post-click experiences at scale. With Instapage, marketers can build personalized post-click experiences using Instablocks(TM) and update them with one click. With over a million landing pages at an average conversion rate of above 22%, Instapage is helping 15,000 customers across 100 countries capture more value from their campaigns. The Instapage platform has five tools that provide an end-to-end solution: landing page builder, integrations ecosystem, publishing tools, optimization & analytics system, and a team/client collaboration layer. Instapage provides the only collaboration solution for streamlining the design review process.
Hitsteps Analytics is a powerful real time visitor management and live chat tool. It allows you to view your visitors stream and follow each visitors to know more about each pages they see. It allow you to engage with your visitors using live chat tool. You'll be provided with detailed information about each visitor such as geolocation, their first visit on your site, referer to your site, their browser, OS and device and much more! Advantages over Google analytics includes but not limited to Detailed information of each and all visitors, ability to engage with visitors using live chat tool, heatmap for each pages, carefully pre-generated and categorized reports, real-time analytics on all reports and much more... Visitor aliasing enables you to detect if same (registered user) login back to your website again using another device (another pc, mobile or tablet). What if a user click on your ads on pc and register to your website but don't make any purchase, however this same user login back to your website from another device and complete purchase? Most web analytics would tell you he is a new user! Hitsteps detect if same user login again, and merge new browsing session with previous session making a unique timeline. We also identify user in hitsteps with same nickname they used to register in your website to make it easier for you to identify it. New generation heatmap, Page Analysis: It allows you to view exactly which item in your page, menu, sub menu, carousels or slideshows is attracting and getting how many clicks. View some screenshots in screenshot tab of this plugin.
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
ContentSquare is a digital experience analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements, and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates. Using behavioral data, artificial intelligence and big data to provide automatic recommendations, ContentSquare empowers every member of the digital team to easily measure the impact of their actions, and make fast and productive data-driven decisions to optimize the customer journey.
The Ptengine app helps marketers and webmasters turn more visits into conversions. By "conversions" we mean sales, leads, email subscribers, social shares--whatever goals people have for a website. It's part of a growing movement for websites. Since getting traffic is harder and more expensive than ever, our users are focusing on getting more out of the traffic they already have.
Zoho PageSense is an A/B testing and website optimization solution, designed to boost website conversions and revenue by tracking the visitor journey. With tools such as funnel analysis, A/B testing, visitor segmentation, forecasting, real-time analytics, third party integrations, and more, Zoho PageSense provides users with a platform to understand how their visitors interact with their website. To help businesses gain a better understanding of their visitors’ journey and how customers interact with their website, Zoho PageSense provides a heatmap feature which highlights which page elements get the most clicks. Complete visitor engagement details are provided including the number of visitors within a certain time period, devices used, and click numbers for each page element. Users can also view scrollmaps to gain insight into how far down each page visitor scrolls and where they spend the most time, with percentages and statistics for each scroll segment. Funnel analysis allows businesses to monitor the visitor journey through their website with statistics on drop-off rates, visitors per page, conversion rates, average journey completion times, and more. In order to aid with data-driven decision making, Zoho PageSense provides A/B testing features to test web page variations and compare results. The visual editor facilitates the editing of web pages with a simple drag and drop format and once complete, page variations can be tested with predefined or custom visitor segments. Reports are generated to analyze clicks, engagement, conversions, pageviews, revenue, and more for each variation, and goals can be set and tracked to monitor the success. Users can also view variation specific heatmaps to monitor clicks across multiple page variations.
appNeura is a powerful Digital Experience Monitoring tool that helps you to find out exactly why your app is slow or crashing. appNeura tracks all critical performance parameters with ease on its clutter-free dashboard.
Decibel Insight reveals exactly how users behave on websites and apps, making it easy for enterprise businesses to quantify and improve the customer experience across every digital touchpoint. Powered by machine learning, our award-winning technology processes hundreds of revolutionary behavioral metrics – from mouse movements and device rotations, to pop-ups and errors – capturing an accurate picture of every user’s on-page experience. The world’s largest brands – including Lego, General Motors, British Airways, and AllState Insurance – use Decibel Insight to pinpoint opportunities to improve the customer experience and collaborate across their organisations to put the customer first.
Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.
Inapptics helps app makers analyze user behavior in their mobile apps. It allows seeing how people actually use your app, where they tap and how they navigate in the app. Unlike traditional analytics tools that provide just quantitive metrics and charts, Inapptics provides the following to help you understand and analyze user behavior: Screen flows - See the actions users perform on each screen, where they tap and how they navigate within your app. Visual funnels - See the percentage of users who complete a set of actions in your app. Discover which navigation paths they take instead of reaching the goal. Heatmaps - Learn where users are tapping on each screen. Understand their browsing habits and improve conversion. Crash replays - Reproduce any crash with just one click and solve even the tiniest bugs that are causing your users to leave your app. Users list - Browse through all the sessions performed by a particular user and see what they did in your app from day one. The SDK is integrated with just one line of code and has no impact on your app’s performance.
UserReplay is a customer experience analytics solution that enables businesses to discover the truth abou customers digital experience, it combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetize their impact and helps companies improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.