Best Help Authoring Tool (HAT) Software

Help authoring tools are programs designed to assist technical writers in designing, publishing, and maintaining software help documentation. The resulting text is used in explanation guides, manuals, and help files. They are aimed at reducing time and effort needed when creating assistance materials for employees and end users. Technical writers will use help authoring tools to create documents from start to finish. With the programs, they are able to write, edit, and export the documents to then be shared with editors, administrators, and other co-workers. Eventually, the help authoring tool will allow writers to publish the documentation digitally. Many of these products will import text in different file formats or document creation software. Some products which do not posess build tools will need to intergate with build automation tools to be viewed or used.

To qualify for inclusion in the Help Authoring Tool (HAT) category, a product must:

  • Possess tools for editing text, data, or code
  • Provide an input for source text
  • Provide an output for help files
  • Possess tools for adding indexes, content tables, or images
  • Provide tools for interface customization

Help Authoring Tool (HAT) Software Grid® Overview

The best Help Authoring Tool (HAT) Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Help & Manual and MadCap Flare
  • High Performers are highly rated by their users, but have not yet achieved the market share and scale of the Leaders. High Performers include: ClickHelp
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: Adobe RoboHelp
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them. Niche products include: HelpNDoc
G2 Crowd Grid® for Help Authoring Tool (HAT)
Leaders
High Performers
Contenders
Niche
Adobe robohelp
Clickhelp
Help manual
Helpndoc
Madcap flare
Market Presence
Satisfaction
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