Help desk refers to software platforms designed to provide a customer with information and support regarding a company’s products or services. Customer concerns are typically submitted via multiple channels including email, phone, and social media channels. Help desk software provides a ticketing system for staff to organize and respond to external customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk products may contain self-service, social customer service, or live chat capabilities for a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products. Service desk products are help desk ticketing systems that only focus on IT support, normally within a single company.
To qualify for inclusion in the Help Desk category, a product must:
Help Desk reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
Zendesk brings businesses and customers closer together. Zendesk is a customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. Zendesk helps companies provide great support and then mature with self-service and proactive engagement. Zendesk is the leading cloud-based customer service software solution trusted by more than 64,000 customers in 150 countries worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day. Zendesk is the proven cloud-based customer service software solution that is the fastest way to enable great customer service in companies of all sizes and industries. Zendesk is so easy to use, it is loved by support teams and their customers worldwide. You can access Zendesk anywhere, from any device
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve.
LiveChat - premium live chat and help desk software for business. Designed and built specifically for amazing customer service. Used in 150 countries by over 24,000 companies, including small, medium and enterprise size businesses. Use LiveChat if you wish to improve customer satisfaction and increase online sales results.
LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. LiveAgent's biggest advantage is the ability to seamlessly combine all communication channels in one platform. Equip your team with LiveAgent's state of the art features and watch your customer satisfaction rates skyrocket. And remember, great customer service starts with better help desk software. Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services. LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents. 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Get started with a 14-day free trial (no credit card required)
Extremely flexible and easy to use customer support management and help desk application that is built for business to business (B2B) and designed to grow with you. With a focus on internal collaboration your support team can respond to and resolve customer issues faster and easier to deliver an exceptional customer experience. TeamSupport is ideal for B2B technology and software development companies, but the flexible and intuitive design makes it a great choice for any company with an external-facing support team. TeamSupport features include advanced customer service portals, best-in-class reporting, live chat, ticket automation and escalation, screen recordings, multi-channel support and much more. TeamSupport has a host of integrations including Jira, Slack, Salesforce, HubSpot, Oracle, Highrise, Mailchimp, Dropbox, Zoho CRM & Reports, Beanstalk, and more.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.
Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Supercell, Xfinity, Tencent, Virgin Media and BBVA, Helpshift engages consumers across any device, app or website with a messaging-based service experience. Enterprise capabilities such as customizable Bots, a high deflection knowledge base, and an AI-powered case management system helps leading brands deliver superior customer service with unbeatable cost and scale. Helpshift's platform includes native functionality such as in-app and web messaging, integrated bots, AI-powered in-app and web knowledge base, an enterprise-grade case management system, proactive messaging, and conversational surveys, making it easy for companies to provide a best-in-class customer service.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Help Scout is used by companies that insist on a delightful customer experience. Trusted by 7,000 customers in 70+ countries including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
Happyfox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. Happyfox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.
Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business. ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by Business.com 8 years running, Inc 500 fastest growing companies list 3 years in a row. 8k+ implementations, with over 2k implementations in Enterprise arena. Starting only at $18.90 per month per agent on annual contract.
Vision Helpdesk is 11 years young and serves 15000+ customers, It offers best customer service tools - solution for every size business. 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Desk (Multi Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified Vision Helpdesk offers SaaS and Download version of above all products. It starts as low as $8 per mo per staff agent.
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers. OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..
HelpCrunch delivers a next-generation customer communication platform combining a perfect live chat, in-app messenger, email automation, and help desk for effective customer service and sales. Our solution is mainly aimed at web and mobile services, e-commerce owners, online-to-offline businesses that need a fast and powerful tool to interact with customers. Being flexibly priced, we’re ideal for companies of any size - from individual entrepreneurs, startups and SMBs to big players.
Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-brand feature.
Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Try Teamwork Desk for free for 30 days—no credit card details required.
Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest
Continuum Help Desk frees you from the “Always On” lifestyle. With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, our U.S.-based Help Desk allows you and your techs to be home in time for dinner. While you celebrate birthdays, holidays or Saturdays, your clients receive professional support with our 200+ certified Help Desk technicians as a natural extension of your team. Complete, world-class support your clients will appreciate. Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your clients as much as you do. Calls are answered in the first minute and 70+% of tickets are resolved without MSP involvement. Our Bullseye routing system automatically connects your clients with their core Help Desk team. Your clients will be delighted with a personalized experience, and our technicians will develop a deeper understanding of the challenges and issues your clients’ face. One fixed monthly fee for an unmatched Help Desk solution. Help Desk is available for a fixed monthly fee that’s a fraction of the cost of setting it up yourself. You pay less for more help desk certifications, experience, training and quality control than any in-house operation or automated help desk management software. And because it’s Continuum-owned, Help Desk shares a common ticketing system with our RMM and NOC solutions for speed and efficiency unlike any other.
AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries and departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Issuetrak also helps streamline your day-to-day processes and operations with workflow tools that bring visibility and accountability to your team. We specialize in help desk, issue tracking, workflow, customer support, & complaint management. The Features You Need Most Automation, Reporting, Custom Forms, Alerts, Knowledge Base, & More • Automatic assignment, alerts/notifications, escalations • Easy ticket/issue/request submission via email, mobile, web portal, or web form • At-a-glance Dashboard metrics plus detailed, customized reporting • Templates, customizable forms, & user-defined fields • Task management & workflow branching • Even more: Asset Management, Active Directory, Billing, & Surveys
Kustomer is the first intelligent CRM for Customer Experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed serice actions. Kustomer was founded in 2015 with headquarters in New York City.
Winner of PC Magazine's Editors' Choice award for Contract Management. Awarded InfoTech Research Group's "Best Value" for Service Desk three years in a row. Over 3 million users at companies ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's innovative applications to automate processes such as: • Contract and Vendor Management • Help Desk • Custom Workflow • Asset Management • Change Management • Document Management • SOX Compliance These applications come with a robust feature set and are built on our unique adaptive technology that allows deep and rapid customization to your specific needs using just a browser, eliminating the need for custom code. All applications are fully integrated because they are built on the same adaptive core, eliminating data silos and making critical information visible and actionable throughout your enterprise. Agiloft makes it easy to automate even the most sophisticated, unique, and complex business processes. And with our agile solution, you won’t need to reinvent the wheel every time your process changes or your business grows. Agiloft effortlessly adapts to meet the needs of your business over time, without added costs. Contact us today for a custom demo!
SolarWinds MSP Manager is a cloud-based helpdesk & billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. SolarWinds MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. SolarWinds MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.
HubSpot Service is a collection of customer service tools that make it easy to manage and connect with customers and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. HubSpot Service enables you to connect with customers, exceed their expectations, and turn them into promoters that grow your business. HubSpot Service gives teams the tools they need to respond quickly to customers, boost productivity through automation, enable customers to help themselves, and turn customers into promoters.
Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value.
We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook into your ticket system. 10 years of experience in the field of Customer Support Software and over 100.000 happy LiveZilla users make us the perfect all-in-one solution for every webmaster.
Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email firstname.lastname@example.org.
Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.
Front redefines work communication with the first shared inbox for teams. By unifying your email, customer communication channels, and apps in one platform, Front helps teams collaborate efficiently and have more context and visibility into every conversation, to work faster and better together. Today, more than 2,500 businesses rely on Front to power their work communications. Try Front for free at frontapp.com.
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.
xSellco Helpdesk is the only purpose-built e-commerce help desk. Centralize all your customer queries and order details from every sales channel in one connected dashboard. xSellco prioritizes your inbox based on message urgency, as well as highlighting threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Support better, sell more!
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.
Inbenta, a global leader in artificial intelligence, utilizes patented natural language processing technology to provide a highly accurate search solution for customer support, e-commerce and chatbots. Inbenta's semantic search engine understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords, leading to improved customer satisfaction, lower support costs and stronger ROI. The result: industry-leading 90%+ self-service rates.
Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available. The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions. Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents or directly to your customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more you use it, the smarter it gets. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.
What is Web+Center? Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases.
Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle: Marketing - Create targeted lists of contacts, build & deliver email campaigns, and track analytics. Sales - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting. Help Desk - A powerful ticketing system with email integration, web portal, and time tracking. Project Management - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent. Field Service - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing. Quoting & Billing - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities. Order Management - Turn quotes into orders, track inventory & shipments, and bill the customer for your product. Procurement & Supply Chain - Manage your vendors, track purchase orders & invoicing, and manage inventory. Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: Affordability, Flexibility, and Capability. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.
Helpdesk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for the helpdesk agent and the mobile app user. appVuze allows help desk agent to view remote mobile device screen, and use chat/voice/video to talk with mobile app user to help resolve the problem.
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.
4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request.
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities
Talkative helps businesses convert online customers by enabling human communication through your website, face-to-face, page-by-page. The Talkative software solution allows companies to embed voice, video, chat and cobrowsing into their websites. This allows businesses to offer another level of customer service and improve the visitors’ customer experience, by helping solve problems, offer solutions and guiding users through the website.
Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the case's progress, enabling for more productive engagements and faster resolutions. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps, to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time. All of this ensures that customers receive prompt, high-quality service, and that customer satisfaction scores remain high.
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.
As businesses use more technology to run their daily operations, support is becoming increasingly challenging. Traditional customer service platforms are inadequate as they fail to facilitate engaging interactions, lack industry context, and are built for 1:1 support, making it nearly impossible to collaborate to quickly and efficiently solve issues. Boomtown’s support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.
Bpm’online service is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Bpm’online customer service is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.
Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses become more sophisticated and experienced purchasers of Salesforce and AppExchange Cloud implementation services, they demand consultants who have more than just an expertise in Salesforce technology. To truly succeed as a business utilizing Salesforce, consultants must have a business savvy and insight that matches their ability to develop and deploy complex technical solutions. Cadalys fills a unique role in the marketplace, complementing our Salesforce and AppExchange Cloud expertise with a rich business-centric approach and perspective. Anyone can deliver a project on time and on budget - we will ensure that your business initiative succeeds as well.
There are many helpdesk softwares, or short helpdesks, but they are usually complicated and overloaded with functions. Central Desk, on the other hand, is not only set up in no time at all, but is also immediately comprehensible and easy to use. A helpdesk that basically starts where e-mail support is no longer sufficient, but the large systems are much too complex. Using Central Desk in everyday life is as easy as writing e-mails, only more comfortable and as effective as a helpdesk software.
Crowdbase is a knowlegde management platform that allows teams to easily share questions, answers, notes, and links in a private knowledge network, and then structures that data into relevant topics and visual pages to facilitate knowledge transfer, learning and discovery.
Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic
ECTS is a cloud-based complaint management solution that helps businesses across various industry verticals to automate and manage their complaint workflow process. ECTS allows customers to submit issues and complaints electronically via external web portals. Users can notify appropriate staff members of incoming complaints, assign follow-up tasks, perform collaborative investigations and tracking progress until complaints are resolved. The software provides users with customizable settings to configure workflow processes and alter user actions at different stages of a complaint. Users are provided with a central dashboard and calendar to prioritize and keep track of active complaints. ECTS also enables users to upload, view, download and categorize documents. Users can perform searches based on customizable filters and generate reports. ECTS offers a perpetual and annual licenses. Support is available via phone, email and other online resources.
//The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus// Gorgias is the all-in-one helpdesk for customer service and live chat. It collects customer support messages from every channel (email, live chat, phone, etc.) into one view to help you streamline your support tickets. It also has the most powerful integration with Shopify and Shopify Plus, so you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. "Thanks so much for this app, It's exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time." - Kewlioo //Provide Customer Service On Every Channel// - Manage conversations from email, live chat, phone, and social media in one helpdesk - See the full customer chat and message history across different channels in one view - Provide support for multiple stores from the same dashboard “It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place.” - The Dry Eye Shop //Cut Support Time In Half// - Respond instantly with live chat - See customer details and orders right next to the ticket - Respond with one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) so you never have to type them out! “Life changing app! We save roughly 4 hours per day now using macros that they helped us create.” - Baltic Essentials //Eliminate Ticket Backlog// - Set up automated responses to common tickets like “where’s my order?” - Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’ “This app is incredible, It cut my workload by 70% and make our customer service much more efficient” - Planet54 //Increase Conversions And Revenue// - Chat with customers currently on your store - See which pages they're on and their purchase history - Trigger chats on important pages, like the checkout “Between their live chat and tag functions, we are able to get back to our customers twice as fast as before!” - Brave Star Selvage //Do More Than Reply To Emails// - Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.) - Perform actions like awarding loyalty points without leaving the conversation - Cancel, refund, or duplicate orders with a click from inside Gorgias "This app will end up paying for itself over and over with the amount of time and hassle saved" - iWalldock //The highest rated stores use Gorgias// - Timbuk2: Popular messenger bag brand - Thrive Causemetics: Luxury cosmetics - Darn Good Yarn: Yarn subscription - Frichti: Largest food delivery service in Paris
Unlock the potential in your support team and realize the benefits that come from great customer support and effective IT service management! HelpMaster gives support teams the tools to deliver outstanding service and support, and is designed to work with, and scale for different levels of operational maturity. Use best-practice service management principles to manage incidents, problems, change requests, and create workflow for your business processes. HelpMaster changes the way people work. Optimize tasks, centralize work-queues, and provide complete visibility into all aspects of customer support and IT operations for your entire team. HelpMaster is priced to be affordable, and packed with features that scale to any size business, regardless of the process maturity level.
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a knowledge base in an easy to use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise confugurations and includes a mobile web interface and fully customizability at no extra cost.
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.
Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking.
Enterprise Service Desk is an integrated IT service management platform enabling organizations to efficiently resolve incidents and requests -- plus track, manage, and control services and assets. Includes the seamless integration of key ITIL processes to drive efficiency and enhance collaboration. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without consultants; highly configurable codeless automations; deploy quickly with out-of-box functions.
Integrated, End to End Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses.
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.
SMARTASSISTANT offers the leading SaaS platform to build and manage conversational, digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. Digital sales assistants leverage AI, machine learning and insights about purchase decision behavior to guide buyers to the right products, helping businesses drive conversions and sales on digital channels. SMARTASSISTANT is used by 150+ companies worldwide and simplifies choices for 15M people each year.
Unymira Smart Link is an intelligent IT self-service solution that provides a direct link between your employees and your IT department. With Smart Link employees can find answers to their IT related questions, and can easily contact the IT department if they have a more complex issue.
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
The product is an email-like app/service that massively increases collaborative productivity. The customers are teams, groups and businesses that are heavily reliant on email for communication and collaboration. With TMail, these businesses can increase their collaborative productivity dramatically (70-80% improvement for many use cases).
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support. Our Ticket System lets you say goodbye to lost, unanswered and scattered emails. Our solution will organise and categorize your emails into one convenient and efficient pipeline. Our products are accompanied by powerful Analytics and Reports that allow you to understand your customers and make better business decisions. Founded in 2015, ZupportDesk is headquartered in Sweden with a talented development centre in Sri Lanka. Helping more than 6000 businesses worldwide, ZupportDesk was recognized as one of Sweden's Top 14 Startups of 2015. Our passionate team of 20 employees spend their days and nights designing and developing a product that we are proud of and that our customers love to use.