Best Help Desk Software

Help desk refers to software platforms designed to provide a customer with information and support regarding a company’s products or services. Customer concerns are typically submitted via email, phone, or social media channels. Help desk software provides a ticketing system for staff to organize and respond to external customer inquiries as well as create information portals on the company’s website. Help desk platforms are used by customer service teams to streamline the support process and provide analytics into customer engagement across all communication channels. Help desk products may contain self-service, social customer service, or live chat capabilities for a complete customer service experience. Those that strictly concentrate on customer support tickets often integrate or run side-by-side with these other customer engagement products. Service desk products are help desk ticketing systems that only focus on IT support, normally within a single company.

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service

Help Desk Software Grid® Overview

The best Help Desk Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
G2 Crowd Grid® for Help Desk
Leaders
High Performers
Contenders
Niche
Oracle service cloud formerly rightnow
Zendesk support
Freshdesk
Connectwise manage
Livechat
Kayako
Teamsupport
Issuetrak
Deskero
Happyfox
Crmdesk
Desk com
Zoho desk
Groovehq groove
Help scout
Jitbit helpdesk
Osticket
Vision helpdesk
Agiloft
Intercom
Helpshift
Liveagent
Salesforce service cloud
Livehelpnow
Teamwork desk
Useresponse
Logmein rescue
Hiver
Azuredesk
Reamaze
Market Presence
Satisfaction
Linked in no background

Get personalized Help Desk recommendations

1
2
3

Compare Help Desk Software

    Results: 124

    Filters
    Refine by
    Features

    Help Desk reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    Kate avatar
    Kate from G2 Crowd

    Learning about Help Desk?

    I can help.
    Get FREE professional recommendations in just a few minutes.