G2 Crowd Grid for Help Desk: Best of Breed Software

G2 Crowd helps you select the best Help Desk: Best of Breed Software product for your business. The G2 Grid rates products based on the Help Desk: Best of Breed products customer satisfaction and market presence. You can select any of the products for a more detailed Help Desk: Best of Breed comparison. Only products with 10 or more reviews are shown in the Help Desk: Best of Breed Software Grid.

G2 Crowd Grid for Help Desk

for Help Desk: Best of Breed
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Help Desk: Best of Breed Software Grid Overview

The best Help Desk: Best of Breed Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid:
  • Leaders offer help desk: best of breed products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources.Leaders products include: Zendesk, Desk.com, and Freshdesk
  • High Performers provide products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category.High Performers products include: TeamSupport, Kayako, Help Scout, HappyFox, Agiloft, and Web+Center
  • Contenders have significant market presence and resources, but their products have received below average user satisfaction ratings or have not yet received a sufficient number of reviews to validate their products.Contenders products include: Zoho Support
  • Niche products do not have the market presence of the Leaders. They may have been rated positively on customer satisfaction, but have not yet received enough reviews to validate their success.Niche products include: Issuetrak and Parature from Microsoft

Recent Reviews

Help Desk Report


Research to select the best Help Desk software

Our Help Desk report contains analysis and insights to help you select the best Help Desk software. The report aggregates data from hundreds of reviews from real users to provide insights about Help Desk solutions and help buyers find the best option for your organization.

The report includes the Grid for Help Desk, as well as a breakdown of data from several sources, including user input and social networks. The report also includes Premium Compare Access, which allows you to see side-by-side feature ratings for any combination of Help Desk products.

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