Compare Best Help Desk: Best of Breed Software

G2 Crowd helps you compare the best Help Desk: Best of Breed Software products. You can compare products on the Grid, or by selecting any of the products for a side-by-side comparison. In addition, you can download the full report for more detailed information about Help Desk: Best of Breed Software products. Only products with 10 or more reviews are included in the Grid. For a full list of products, click on the Products tab.

G2 Crowd Grid for Help Desk: Best of Breed

for Help Desk: Best of Breed
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Grid℠ Scoring
Contenders
Leaders
High Performers
Niche
Zendesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Desk.com in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Freshdesk in G2 Crowd Best Help Desk: Best of Breed Software Comparison
TeamSupport in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Help Scout in G2 Crowd Best Help Desk: Best of Breed Software Comparison
HappyFox in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Agiloft in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Kayako in G2 Crowd Best Help Desk: Best of Breed Software Comparison
IssueTrak in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Parature from Microsoft in G2 Crowd Best Help Desk: Best of Breed Software Comparison
Market Presence
Satisfaction

Help Desk: Best of Breed Software Comparison Overview

The best Help Desk: Best of Breed Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid:
  • Leaders offer help desk: best of breed products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources. Leaders products include: Zendesk, Desk.com, and Freshdesk
  • High Performers provide products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category. High Performers products include: TeamSupport, Help Scout, HappyFox, and Agiloft
  • Contenders have significant market presence and resources, but their products have received below average user satisfaction ratings or have not yet received a sufficient number of reviews to validate their products.
  • Niche products do not have the market presence of the Leaders. They may have been rated positively on customer satisfaction, but have not yet received enough reviews to validate their success. Niche products include: Kayako, IssueTrak, and Parature from Microsoft
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