Companies in the hospitality industry use hotel management software to cover all aspects of their operations, from room bookings and guest services to sales and marketing. Not all hotel management solutions provide support for all business needs that hotels encounter. Some vendors limit the scope of their products to certain areas like bookings and guest management. Hospitality companies also use this type of software to engage, attract, and retain customers. Advanced hotel management solutions can also help hotels with property management or back office features.
Hotel management software needs to be integrated with back office software, like accounting, or with property management or facility management solutions for maintenance and repairs (when this type of functionality is not part of a hotel management solution). Integration with tour operator or travel agency software is also important.
To qualify for inclusion in the Hotel Management category, a product must: