Best Hotel Management Software

Companies in the hospitality industry use hotel management software to cover all aspects of their operations, from room bookings and guest services to sales and marketing. Not all hotel management solutions provide support for all business needs that hotels encounter. Some vendors limit the scope of their products to certain areas like bookings and guest management. Hospitality companies also use this type of software to engage, attract, and retain customers. Advanced hotel management solutions can also help hotels with property management or back office features.

Hotel management software needs to be integrated with back office software, like accounting, or with property management or facility management solutions for maintenance and repairs (when this type of functionality is not part of a hotel management solution). Integration with tour operator or travel agency software is also important.

To qualify for inclusion in the Hotel Management category, a product must:

  • Manage availability and rates for rooms, conference venues, or other facilities
  • Provide an online booking engine that guests can use to reserve and pay
  • Allow marketing and sales teams to find and retain new customers
  • Include features to manage front desk operations such as check-in or check-out
  • Deliver integration with websites where hotels can list their rooms
  • Track and monitor hotel administration activities such as cleaning or maintenance
  • Help hotels implement and manage loyalty reward programs
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