Best Incident Management Software

IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution

IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.

IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.

To qualify for inclusion in the IT/DevOps Incident Management category, a product must:

  • Monitor and alert staff of incidents or critical errors
  • Integrate with team collaboration tools to notify responsible parties
  • Create a standardized workflow for handling incidents
  • Respond to, report, and investigate IT errors

Incident Management Software Grid® Overview

The best Incident Management Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
G2 Crowd Grid® for Incident Management
High Performers
Solarwinds web help desk
Jira service desk
Sunview changegear
It management suite
Servicenow incident management
Derdack enterprise alert
Market Presence
Linked in no background

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