Best Incident Response Software

Incident response software automates the process of and/or provides users with the tools necessary to find and resolve security breaches. Companies utilize the tools to monitor networks, infrastructure, and endpoints for intrusions and abnormal activity. They then use the programs to inspect and resolve intrusions and malware in the system. These products provide capabilities to resolve issues that arise after threats have bypassed firewalls and other security mechanisms. They alert administrators of unapproved access of applications and networks. They also have the ability to detect a variety of malware variants. Many tools automate the process of remedying these issues, but others guide users through known resolution processes.

Many incident response soluctions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features.

To qualify for inclusion in the Incident Response category, a product must:

  • Monitor for anomalies within an IT system
  • Alert users of abnormal activity and detected malware
  • Automate or guide users through remediation process
  • Store incident data for analytics and reporting

Incident Response Software Grid® Overview

The best Incident Response Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Secdo
  • High Performers are highly rated by their users, but have not yet achieved the market share and scale of the Leaders. High Performers include: Cyber Triage and DERDACK Enterprise Alert
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: Cb Response
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them. Niche products include: TheHive
G2 Crowd Grid® for Incident Response
Leaders
High Performers
Contenders
Niche
Cb response
Secdo
Thehive
Cyber triage
Derdack enterprise alert
Market Presence
Satisfaction
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