IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. Network monitoring and incident management software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.
To qualify for inclusion in the IT Alerting category, a product must:
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Squadcast is incident management for tech teams. By intelligently routing alerts to the right folks, and being the platform of record for incident orchestration and resolution, Squadcast enables high velocity organisations to minimise downtime and deliver outstanding customer experiences 24x7x365. Squadcast connects all relevant stakeholders of an organisation ranging from IT, NOC, engineering, customer support, and business leaders into one platform that enables transparency during critical incidents, and reduces mean-time to resolve incidents.