Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. Live chat software can be used by customer service teams to quickly respond to inquiries, employees in business development roles to reach leads that may be unavailable by phone or email, or administrative staffs in the education sector to connect with incoming students, among other uses. Live chat functionality may come as a feature of other software types including e-commerce and help desk products.
To qualify for inclusion in the Live Chat category, a product must:
Live Chat reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
LiveChat - premium live chat and help desk software for business. Designed and built specifically for amazing customer service. Used in 150 countries by over 23,000 companies, including small, medium and enterprise size businesses. Use LiveChat if you wish to improve customer satisfaction and increase online sales results.
Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve.
Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.
Contact us: +1-888-659-6550 (USA & Canada) & +421 2 33 456 826 (European Union & Worldwide). LiveAgent is helpdesk software that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone application. Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customisable solution that can scale as small companies grow their customer base and online services. LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place. All important help desk and live chat features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. All features are fully customizable, no HTML coding is required. Available in Subscription plans (from $12/month). 14-day trial free.
Drift is the world’s first and only conversational marketing platform. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Based in Boston, Massachusetts, Drift is a venture-backed company founded by serial marketing technology entrepreneurs David Cancel and Elias Torres. Learn more at drift.com.
LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by Business.com 8 years running, Inc 500 fastest growing companies list 3 years in a row. 8k+ implementations, with over 2k implementations in Enterprise arena. Starting only at $18.90 per month per agent on annual contract.
SnapEngage is the premier omnichannel messaging platform. Since 2008, we've partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes. Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI. Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more. We're ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.
HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. Putting experience first, HappyFox Chat is lightweight and mobile responsive. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. HappyFox Chat helps bring the most focused and highly relevant data to every chat, this helps you to deliver personalized customer service like never before. Native applications for iOS, Android and Mac enables you to have meaningful customer conversations anywhere, anytime, anyplace.
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. Benefits of Userlike - Bring your website to life - Create happy and long-term customers - Raise your conversion rate by 20% Easy to use Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers. Easy to customize Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactive invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome chat service, and more. Easy to scale Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase. Integrate with your workflow As an additional channel, your live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike to give your chat operators the information to offer a personalised service, or pull chat transcripts and offline messages to your CRM. Don’t take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.
Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to website visitors and users. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience with features like triggered messages, contextual information, in-app campaigns, sales bot, and intelligent message routing. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger, bringing all the conversations inside one inbox. Freshchat is a product from the Freshworks family, which has more than 100,000 customers worldwide.
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers. OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..
Happyfox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. Happyfox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.
LiveEngage makes life easier by transforming how people communicate with brands through chat and messaging supported by bots & AI. 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce platform to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Xfinity, Virgin Media and BBVA, Helpshift engages consumers across any device, application or website with a unified messaging-based customer service experience. Enterprise capabilities such as customizable bots, an AI-driven knowledge base, and a sophisticated case management system helps leading brands deliver superior customer service at scale. Helpshift's platform includes native functionality such as in-app FAQ's, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, making it easy for companies to provide a best-in-class customer service.
Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.
ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in real-time, monitor and analyze your website's traffic, and so much more. Save time and money with NEW ChatBots! Offering the most enhanced chatbot capabilities of any other live chat software on the market, ChatBeacon ChatBots are compatible with IBM Watson Conversation, Google Dialogflow, Motion.ai, AND Microsoft Bot Framework. The choice is yours! To experience the full power of ChatBeacon, schedule a FREE demo with a member of our team, or try us risk-free for 14-days. No credit card needed!
Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.
We want to help you to get your Customer Support onto the next level. Our software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook into your ticket system. 10 years of experience in the field of Customer Support Software and over 100.000 happy LiveZilla users make us the perfect all-in-one solution for every webmaster.
Rocket.Chat (https://rocket.chat) is the leading open source Slack alternative - for communities or organizations looking for the ultimate communication platform. With 14k stars on GitHub and more than 600 contributors, we are the largest and most active open source team chat community. Rocket.Chat so much more than just another team chat. Rocket.Chat is free, unlimited and open source. Free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO and dozens of OAuth providers. Unlimited users, guests, channels, messages, searches and file uploads. Our LiveChat enables you to add real-time chat widgets to your websites or mobile apps. Ditch other systems, save time and money by using one communication platform for team chat, support and lead nurturing. Rocket.Chat is the only team chat service to offer cutting edge machine learning for automatic real-time message translation between users. Our user interface is offered in 37 languages, and we are constantly adding more thanks to our active open source community. We have web, desktop (Windows, MacOS, Linux (Deb, RPM)), mobile (iOS, Android) and LiveChat clients and SDKs and dozens of supported server install methods. Rocket.Chat is open sourced under the MIT License and comes with integrations, plugins, themes, data importers/exporters, APIs, documentation and an app marketplace (coming late 2017), giving you the freedom to customize every aspect of the platform to meet your needs . Install Rocket.Chat on your server or desktop, use our Rocket.Chat Cloud or one of our many partnered hosting providers.
Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to increase total customer value.
Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website. Live2support also provide personalized deployment services, with a committed success manager,24/6 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.
Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like live chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.
Kustomer is the first intelligent CRM for Customer Experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed serice actions. Kustomer was founded in 2015 with headquarters in New York City.
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
<a href="http://www.providesupport.com/">Provide Support </a>has been offering Live Chat and Real Time Monitoring software since 2003 and is the one of the most reliable live chat software providers on the market. Provide Support Live Chat solution is designed to be integrated with any types of websites, can be added to emails and social media channels. For seamless integration with WordPress, Joomla and Magento based websites special modules are available. The <a href="http://www.providesupport.com/features/index.html"> set of features </a> is rather rich and is the same for all subscription packages. For testing purpose <a href="http://www.providesupport.com/signup/index.html"> free 10-day fully functional trial </a> is available.
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
The leading live chat platform for eCommerce sites. Increase sales. Improve customer experience. Inspire loyalty. Needle helps you make an emotional connection with your customers. Don't just "assist" your customers; INSPIRE them. Help them fall in love with your brand.
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
SaleMove creates omnichannel customer engagement solutions that enable companies to identify and segment high-value website visitors, communicate through live chat, audio, and video chat, and leverage visual context through CoBrowsing and Live Observation - creating deeper, more meaningful conversations that lead to increased sales and improved customer support.
Made for small/medium sized businesses, ApexChat provides 24/7 Live Chat software and industry trained operators to generate more web leads for you. ApexChat helps online advertisers turn valuable visitors into customers. In fact, our clients see an increase in web leads by 40% on average.
Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction. Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat. As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service. First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication. There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience. For SMBs: • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions. • Intuitive UI makes it easy to use for anyone. • Flexible pricing makes it cost-effective for small businesses and easy to scale. • Mobile friendly for both operators and visitors. For Enterprises: • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more. • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues. • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more. • Being able to provide 100% uptime with the patent-pending MaximumOn technology. • Multiple deployment options. Shared, dedicated, on-premises? Your choice. • On-demand custom development is available with dedicated deployment and on-premises deployment. • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers. Key Features of Comm100 Live Chat • Chatbot that automates your live chat • Audio & Video Chat • Fully customizable chat buttons and windows • Insightful performance reports & analysis • Rule-based chat routing and allocation • Industry-leading security and reliability • 100% uptime with the MaximumOn technology • Multiple Languages and auto-translation • APIs and webhooksReal-time visitor monitoring and tracking • Rule-based proactive chat • Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc. • Pre-chat survey, post-chat survey, operator wrap-up • Team collaboration and supervision • Granular permission setting • Complete easy-to-search chat history • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems • Web, desktop and mobile apps Learn more at: https://www.comm100.com/livechat/featurelist.aspx
Brand Embassy is <a href="http://www.brandembassy.com">social customer service software</a> designed to deliver human connections at scale. Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent. As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty. <strong>Key Features and Benefits of Brand Embassy: </strong><br> </ul> <li>Unified platform to connect customer requests from social media, blogs and website forms</li> <li>Intelligent routing for automatic prioritization of incoming requests</li> <li>Integrated customer profiles to help agents create human connections</li> <li>Auto navigation to keep track of a growing, complex social thread</li> <li>Smart responses to suggest the most relevant or last response</li> <li>Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs</li> <li>Real-time team collaboration across departments to decrease resolution time </li> <li>Workflow reports to measure performance and predict future staffing needs</li> <li>Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive </li> </ul> With offices in San Francisco, Prague and London Brand Embassy helps clients like T-Mobile, Samsung, Vodafone and Telenor reduce operational costs, increase agent utility and achieve human connections at scale through digital customer service.
Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest
Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.
Chat.io is an easy-to-use live chat platform for your website. It only takes a couple of minutes to add chat.io to start providing immediate assistance when questions arise and closing more sales. It integrates directly with your Facebook page, meaning you can engage and talk with customers using Facebook Messenger. By offering such tools as canned responses and AI-powered predictive text suggestions, businesses benefit from responding to problems quicker than ever. This means that you will be able to better support and increase your chances of getting a sale. Other features include real time monitoring, chat transcripts and more.
24x7 Chat Agents starting at US$ 99/Month. 10 Days Free Trial. With more than 60+ Experts & 10+ years experience, we assure you best services. DeskMoz can be your helping hand in providing all types of Desk services at the dirt cheap prices! At DeskMoz, we believe in providing best services with alternative belief system which says, whatever it takes, let the customer be with you! With a team of 60+ enthusiastic experts, DeskMoz is a complete package for your Desk needs. Whether it is requirement for content, 24x7 chat agents, call answering services, Search Engine Optimisation (SEO) services, Social Media Marketing, Pay Per Click (PPC) Services or anything you think of, we are here! Experts are here!
Turn more visitors into customers. A suite of integrated products to help you grow your online business. – Analytics: traffic sources, campaign tracking, new visits % – Live Chat: targeted messaging, lead capture, shared team inbox – CRM: automatic lead enrichment, company info
HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration.
HeyBubble provides a new way to approach customer service for your website, improving communication between Company and Customer. HeyBubble offers great Live Chat features such as the ability of accessing your Live Chat through Skype, Gchat, ichat, and Jabber compatible chats, plus many others.
iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries. With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.
IMsupporting is a live chat platform designed for business websites. We are different in that we offer very bespoke solutions to companies. We offer systems integration and dedicated live chat solutions for specific needs. We also offer a live chat product designed for the smaller business without the complexity needed for large scale installations.
It's beautiful, simple and it works! Live Chat 3 will get you closer to your website visitors and eliminates customers being stranded on your website. Start chatting with your website visitors, the best way to help your customers. It’s much faster than email and way more efficient than phone. Don’t make your customers leave frustrated, get Live Chat 3 today. Live Chat 3 has been optimised for all mobile devices. Just login and answer the questions from all smart mobile devices you can think off. We even have fully native apps for iOS and Android free to use and included with your license.
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses.
P3chat is an innovative live chat widget that you can add to your website. Start talking to your website visitors within seconds using your IM client of choice: Google Talk, Yahoo!, ICQ and more. For best service P3chat provides multilingual widget interface to talk with visitor using native language.
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support.
Verloop is a conversational automation platform. Whether a simple lead generation bot, or end-to-end customer service automation is your goal, building a bot is as simple as putting together the right recipe via a WYSIWYG point and click interface; no coding required. Further, at Verloop we know that every bot fails at some point. Instead of leaving the customer (and losing one) hanging with an embarrassing response, Verloop transfers conversations to human agents when the bot is unable to answer questions. Finally, once built, the same bot works across platforms, including the Facebook Messenger.
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.
ArcChat.com is livechat for your e-commerce site. Forget about limits, hard to understand pricing, crazy hacky options and other stuff you do not care because you are not developer. Do You want to communicate with your visitors and get HIGHER sales? This is why ArcChat.com is created for. You don't need IT department to use ArcChat.com. ArcChat.com is livechat. That's it. No madness about APIs or integrations.
A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Chat with your team: * 1-on-1: Every user can start a private conversation with another user * Private groups: Need to work a project? Create a private group and add team members to chat with * Departments: For every department you setup there is a room where members can share things * Mentions: Type @ and the name of any teammate to send a mention with a special alert * Emojis: Easily add emojis to replies and give them a personal touch. * Easy to implement: Just create your free account and add your team members. * Collaborators: Invite all your employees to the platform and unleash the collaborative work. * Send files: Share documents, contracts, PDFs, images and any type of files with your teammates. * Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending. * Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform. * iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Website live chat: * Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments. * Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window. * Tags: Classify chats in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Triggers: Send automated chat invitations based on rules and visitor's behaviour. * Screenshot capture: Take a look at your customer's screen to offer a better support. * Transcript by email: You can always email the chat transcript to the customer after a session. * Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Emojis: Both agents and customers can combine text with emojis. * Send files: Share documents, contracts, PDFs, images and any type of files with your customers. * Custom fields: Need more information about your customers? Just add custom fields to the chat request form. * Custom colors: Easily adapt chat window colors to match your business image. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Multichannel customer support: * Multichannel platform: Provide support to multilpe channels from a single platform. * Twitter: Integrate with your Twitter account and reply to direct messages and mentions. * eMail to ticket: Forward customer support emails to the platform and convert them into conversations. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Manual ticket: Need to continue support after a phone call? Create a manual ticket. * Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles. * Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user. * Assign tickets: You can assign tickets to a particular user or to a whole department. * Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID. * Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox. * Web chat: Your customes can contact you in real right from your website. * Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger. * Avoid collisions: Visual alerts let you know who is working on which tickets. * Tags: Classify tickets in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Emojis: Easily add emojis to ticket replies and give them a personal touch. * File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates. * Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority. * Mentions: Type @ and the name of any teammate to send a mention with a special alert. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.
Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
Instant web assist and click to voice & video for e-commerce websites. Live chat software proactively engages customers as they make decisions on your site. Intelligent escalation features are triggered by factors such as history and cart contents, allowing you to systematically funnel your highest priority consumers to a live agent. Agents can deliver personalized interactions at critical moments by making cart contents, website browsing status and order history available for agent action.
BySide a company focused on "lead activation", ie. the ability to leverage the conversion potential of existing online visitors through a multichannel approach on real-time optimisation and personalisation. We help our customers to quickly increase sales, freeing them from the usual constraints of IT projects. Our marketing platform seamlessly combines real time profiling with real time personalization, marketing automation and offline contacts with voice (click2call and outbound), text (chat, sms, email) and video (video2call).
Syteg SSP provides free live chat and calling software.
Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Very clean code Fast and lightweight More than one operators can reply the same user’s question Visitors can fill out contact form when all operators are offline “Email notifications” when new visitor is online (optional) SSL support. All your and visitor messages will be encrypted Tested with WordPress 4.1
Easy To Implement Services That Grow Results By Enhancing Your Customer’s Online Shopping Experience, While Bringing Clarity To Your Priorities. Convertant provides a complete engagement service unlike most other live chat providers – They employ US based college educated agents to service engagements. This means major cost savings as you don’t have to deploy anything or hire anyone to get started.
CroplaChat SDK is a marketplace buyer-seller chat for marketplace websites like e-commerce store, classifieds, etc that allowing customer to chat each other without revealing phone number to avoid spam calls it integrated and configured on any new or existing web or mobile platform (Android & iPhone).
Crowdstream is a customer intelligence tool for live chat and real-time analytics that built for sales and marketing teams to chat to visitors capture leads, generate more sales and create more satisfied customers with live and instant reporting.
Comprehensive toolset for capturing, tracking and managing your chatbot- enabled social media conversations on FB Messenger.
Formilla.com provides live chat software and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our live chat software to help convert leads, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.
Live Chat with team-management, proactive messages and shopping cart integration. Simple swimlane-view for the operator to recognise the most potential visitors and visitors with products in shopping cart. Build custom Rules to proactively show the chat with situation-specific message to the right people, e.g. to those with more than 100 in their shopping basket. Or leave the targeting to our real-time analytics to target the visitors who will buy only after a chat conversation.
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities
Online digital engagement command center for companies wanting to connect with consumers via SMS texting, social media, live chat, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. *Now with chatbots*
iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.
Live chat software developed for small businesses with a modern interface and customization controls. Kikflo live chat connects small businesses directly to their customers in real time to generate leads, convert sales and give fast, hassle-free customer service.
Live Assist for Microsoft Dynamics 365 allows users to personalize live assistance from their website and apps with chat, co-browse and video support.
Markelure uses Marketing techniques to increase website visitors satisfaction and engagement with live chat, page personalization and more. Marketlure determines user information and provides the best user experience possible. Marketlure also provides your agents with needed information to answer and convert more customers. With its playbooks and Artificial Intelligence Markelture will convert more leads 24/7/365.
Median lets online sales and customer support professionals view customers navigating your site quickly and easily. It takes just a click for members of your team to be able to see a pixel perfect representation of what your customer sees. Median works in real-time, so you can quickly and efficiently understand your customer's context and address their issue quickly and efficiently. Plus, with builtin integrations with chat providers like LiveChat and Olark, it's never been easier to jump in faster.
Integrated, End to End Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...
Live Guide Chat from Netop is a highly secure live chat solution that can be tailor-made to fit your needs. The intuitive controls and a customizable interface creates a unique online experience and since every aspect of the Operator Console is designed to reduce fatigue and increase productivity it can be used all day, every day by operators. The product has great features like data masking, remote assistance, comprehensive reporting and Audio/Video chat and can easily integrate with any third-party software or system. Companies choose Live Guide for our high level of security and our exceptional support and training.
Nuance Digital Engagement Platform enables you to react to your customers’ inquiry coming from messaging channels immediately, but allows them to continue the conversation on their terms.
OnOp Target is a web application that serves as another communication channel with visitors of a website and that enables you to observe, analyse and target visitors on your web via a web chat with an option to upgrade session into video call (video enabled on the operator's side). The application combines technologies WebRTC and Flash. OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system. It offers functions such as files sharing, multiple chats, statistics for operators' performance, etc. Free plan available.
Live Chat software for your Business websites. Turn your visitors in to customers with Output Desk. Output Desk Live Chat offers the following excellent features to answer your visitors/customers waiting for you on your website. 1. Simple and Fast 2. Chat Logs 3. Chats Queue 4. Transferable Chats 5. Versatile Operator Departments 6. Operator to Operator Chats 7. Multi-Operator Chats 8. Tags to respond quickly 9. Universal Canned Messages 10. Offline Messages Handling 11. Ratings to get Feedback from Customers 12. Customizable Chat Window 13. Location Map 14. Blocking Evil visitors 15. Sound Reports 16. Integration with your favorite apps Sign-up for free trail and Turn your idle website as Live.
PHP Live! (© OSI Codes Inc.) is a PHP and MySQL powered live support chat solution for your website. We offer two types of live support chat solutions: Download and On Demand. The Download solution installs the entire live chat software on your server and domain. With the On Demand live chat solution, simply signup, setup and go ONLINE!
Live chat is a great way to improve your business. RedHelper provides millions of contacts with clients growing up sales and customer satisfaction. Try out its efficiency and simplicity. RedHelper includes efficient chat, cobrowser, detailed visitor portrait. Complete information about visitors helps to quickly understand the situation. RedHelper is specially developed for commercial websites. We are doing our best to raise website convertion rates, control customer satisfaction and grow our clients' income.
RichCall is the enterprise-level live video chat solution designed to use in contact centers. The product allows customers to establish a video-enabled fully interactive session with a contact center agent, which includes co-browsing, app sharing and other web-collaboration tools. RichCall distinctive advantages are: • close integration with contact center software to comply with omni-channel paradigm • global availability and fault-tolerance powered by Amazon cloud
Solvemate is a technology platform that automates leading companies’ customer support. Its virtual agents enable self-service support with near instantaneous solutions. Using smartly-generated multiple choice questions, Solvemate isn’t just faster but also avoids the frustration commonly associated with chatbots. Solvemate’s virtual agents are fast to train, easy to integrate, and deliver around-the-clock service. Companies benefit from lower costs, faster responses, and happier customers.
Teckst enables real-time, human-to-human messaging between companies and their customers and prospects. Teckst integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
All you need to turn your visitors into customers. UserEngage is an all in one solution for your support, sales and marketing teams. It connects the functions of a: - Live chat - Mailing system - Marketing automation platfrom - SMS marketing platform - Call center - Forms and pop-ups - Knowledge base creation tool - Ticketing system - User tracking and lead intelligence - CRM - Analytics platform It's as flexible and full featured as an enterprise-class marketing automation system and as easy to implement and use as SaaS apps. UserEngage lets you learn everything about your prospects and automate personalised and targeted messaging in all channels. It takes less than 5 minutes to fully implement the tool and less than 10 minutes to roll out complex automation mechanisms. The best thing is that it plays nicely with your existing solutions thanks to simple Zapier integration and full REST API.
Visitlead is a On-Site Marketing solution which helps you to generate business opportunities out of your website visitors. How does it work? Visitlead identifies promising visitors and highlights them and enables you to start a communication with them. Bring in your sales arguments, point out your advantages and differentiate yourself from competitors.
Vivocha is a cloud-based service that enables businesses to communicate with prospects and customers on their websites, using any combination of Chat, Click2Call, CallBack, Video, WebLead, and collaboration tools like assisted browsing and form, and document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. Connect the user with the operator that is most suited for that type of service or connect them an operator based on configurable parameters such as user behavior, timing, navigation path, campaign status and much more. With Vivocha, you can start your new customer service in less than 5 minutes without any technical skills or system integration capabilities.
Watcheezy is a predictive Click to Chat with integrated behavioral targeting tool which identifies high value visitors in real-time, engage them through proactive chat (Click-to-Chat, Click-to-Call, Email) and provide the right message, at the right time, to the right customer. Save sales, engage your customers and improve their satisfaction.
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omni-channel customer experiences online. Whisbi’s all-in-one, software-as-a-service gives Marketeers the opportunity to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and eCommerce executives to increase their conversion rate quicker and more efficiently than ever before. Our conversational commerce solution drives personalized interactions and improves customer engagement. It enables brands to connect with their online audience in real-time and defies traditional marketing limitations, giving brands the capability to reach hundreds of people at once. By providing a human service online through the live video chat, combined with an intuitive chatbot engagement, we reduce the complexity of omni-channel marketing and enable exceptional experiences for customers across the entire buyer journey. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, reduced exit rate by 27% and boosted online sales conversion by 2X.