Managed live chat providers allow companies to communicate directly with their customers online. Managed live chat services utilize live chat software and handle inbound inquiries via their live chat tool. Managed live chat providers are an all-in-one customer service solution, meaning they provide the software, customer service agents, and back office team to manage your customers inquiries.
Managed live chat services providers will often engage in proactive chat, where they contact any customer that visits the site preemptively. Businesses use managed live chat providers to take care of all the customer inquiries that come in via the website. Some managed live chat providers will offer reporting and analytics to the client.
Managed live chat services are typically used to cover one portion of customer service. Companies may utilize customer service software products to cover the rest of their customer service needs, which may include help desk, customer self-service, and customer success solutions, among others.
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Are you a business owner who spends a ton of time and money on advertising? Maybe you're wondering where all of your hard earned website traffic goes? Proactive live chat is proven to increase sales by 300% on average from your existing website traffic. Our proactive chat solution does not only offer you a live chat box, using our clever proactive chat tools you can proactively engage 80% more website visitors vs other live chat solutions. Our proactive live chat system will display your perfect sales messages at the right time to the right people and bring a website visitor into your buying process. If you're like most businesses your adverts e.g. Google Ads, Social Media, newspapers, flyers, tv, radio etc are all telling your audience to visit your website. Yet, most businesses still only provide two main options to either call or email. People are less likely to call now than they would have been just a few years ago and they'll usually leave, never to be seen again and even worse go off to one of your competitors! And who wants to wait 3 days for an email reply that does not even answer your question and by then you've lost interest in buying anyway. Does that right a bell? With Proactive Live Chat, you can engage your audience at the time they are interested in your products and services. How many calls can your most experienced staff member deal with at a time? One right? With our proactive live chat system, an average new staff member who already has all the skills they need...e.g. type (we guess they use a computer) and communicate (after all they answer your calls already) can deal with 4-6 live chats at once. Yes that right, at once! Skilled agents are known to handle 10 or more while still eating their lunch! It doesn't stop there either! So what happens in your peak season when you get more demand than you can manage? Or you step away from the desk? Or perhaps you are your own business and planning a holiday? Don't worry - we've got that covered too. Our expert chat handlers in London, England can answer your proactive live chats when you cannot so you'll never need to miss a lead again. Handlr proactive live chat is an Official Supplier of live chat systems to the British government. That's why our staff and servers are all based here in the UK. So now you're probably wondering why don't we offer a free trial? How many times have you signed up to a free trial and forgot the next day or a few days later? It happens a lot right? Well, our goal is to help businesses to grow their sales and reduce their costs. We tried offering free trials like most other live chat companies and what we found was over 90% of businesses who signed up to a free trial did not grow online! Most didn't even go ahead and use the system at all! Of course, it never worked for those people. Yet nearly 100% of businesses who invested in themselves have gone on to make a lot of money and some have even turned their advertising off completely after realising they had enough organic traffic! So we made the decision to not offer any free trials as it does not help you make the best decision for your business. So if you're a business owner who is ready to grow your business and you're ready to invest in your business and join others like you who've increased online sales by over 300% - then get Handlr Proactive Live Chat today! Visit handlr.co.uk for more information...