Best Nonprofit CRM Software

Nonprofit organizations use CRM software that has been specifically designed to manage the relationship between nonprofits and constituents, such as donors, volunteers and members. Nonprofit CRM software helps organizations attract and retain members who are willing to support the organization financially or through volunteer work. This type of software is mainly used by nonprofit employees responsible with outreach, marketing, PR, or fundraising. Managers use nonprofit CRM to track the efficiency of their marketing efforts and to estimate the involvement of their members in various activities (events, fundraising, etc.).

This type of software integrates with accounting or payment solutions to track donations. Integration with other software solutions for nonprofit companies like grant management or fundraising is also important. Also, integration with other sales and marketing solutions is needed when these features are not included in the CRM solution.

To qualify for inclusion in the Nonprofit CRM category, a product must:

  • Provide features to create, manage and track marketing campaigns
  • Include lead management functionality to prioritize marketing activities
  • Deliver online portals for members and donors to: create and manage profiles, make donations, or register for events
  • Facilitate communication with constituents using their preferred channels (email, phone, social media)
  • Manage constituents profile information as well as their contributions to activities or fundraising

Nonprofit CRM Software Grid® Overview

The best Nonprofit CRM Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: NetSuite for Nonprofits
  • High Performers are highly rated by their users, but have not yet achieved the Market Presence of the Leaders High Performers include: Salsa CRM, Neon CRM, Bloomerang, DonorSnap, Kindful, and CRM for Nonprofits by Bitrix24
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: Salesforce Nonprofit CRM
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them. Niche products include: Luminate, Tessitura Software, ClearView CRM, Apricot, and EveryAction
G2 Crowd Grid® for Nonprofit CRM
Leaders
High Performers
Contenders
Niche
Market Presence
Satisfaction
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    Nonprofit CRM reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    NetSuite offers powerful cloud-based solutions for running all aspects of your nonprofit or social enterprise -- all within a single system. NetSuite's modern business platform combines powerful financial management capabilities purpose built to meet the unique needs of nonprofits--such as fund and grant accounting, with core business management solutions—CRM, inventory management, eCommerce and more. Our solutions help organizations of all sizes and types reduce costs, improve performance and achieve operational excellence by removing boundaries so they can focus on their missions, not on managing IT complexity. With NetSuite, nonprofit organizations gain capabilities that enable them to budget to the true cost of mission delivery, ensure accurate financials and stewardship /accountability, gain a holistic and comprehensive view of financial operations and proactively monitor performance to expand impact. Oracle NetSuite Social Impact, our corporate citizenship arm, leverages the company's assets—our people and our products—to amplify the social impact of nonprofits and social enterprises around the world. Through our unique initiatives, including software donations, pro bono volunteer projects and social solutions, we are supporting organizations worldwide to better achieve their missions.


    Bloomerang helps nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. Our cloud-based donor management application is rooted in principles of philanthropy, simple to use and focused on empowering your team to achieve remarkable results through enhanced donor loyalty. Bloomerang is designed to deliver maximum results, maximum utilization by your team and maximum flexibility with no need for additional technology spending on your part. Plugging in the latest technologies and delivering them with a clean, modern interface and with the added benefit of donor retention insights, our system is your “go-to” for better fundraising!


    The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions Bitrix, Inc. products.


    Salesforce nonprofit CRM solutions provide a single view of interactions with clients, supporters, members, funders, volunteers and affiliates.


    DonorSnap is a comprehensive donor management and CRM system. Track you contacts, donations, members, volunteers, and all other types of supporters in one database. Manage all of your communications, mail merge letters, donation receipts, etc. inside of DonorSnap. Integrations with popular software systems like QuickBooks Online, QuickBooks Desktop, DonorSearch for wealth management, and Constant Contact eliminate the need for duplicate entry. Collect online donations through our mobile responsive forms tool, and send mass emails directly from your database at no extra charge.


    Kindful is a donor management platform with fundraising tools built-in. Our mission is to provide nonprofit employees with powerful software to help them organize their data and manage their donors better, so they can make a greater impact on the world.


    Salsa CRM is constituent management software that helps nonprofits build rich donor profiles, track every donation & interaction, create direct mail appeals, and report on all development activities. You'll also get a fully integrated Salsa Engage for online supporter engagement, with mobile-ready tools for digital marketing, online fundraising, online advocacy, and peer to peer fundraising. NTEN/Idealware's 2017 report highlighted Salsa CRM as having 'Strong functionality in every category.' Browse the software features here: https://www.salsalabs.com


    Raise more, save precious staff time, and focus on your mission's impact. We'll do the rest. NeonCRM is the most robust cloud-based CRM database built specifically for nonprofit organizations. At the core, NeonCRM is a relationship-focused fundraising and membership system. Additionally, NeonCRM empowers nonprofit organizations to raise more revenue through automation, while helping staff streamline day-to-day processes within one truly connected platform. This enables organizations to have their most important information in one dedicated system, accessible from any internet connection. Plus, Neon's online forms integrate easily with any website, auto feed information directly to NeonCRM, and allow for real-time credit card processing and recurring payments with unbeatable rates. Offline fundraising options are not sacrificed with powerful mailing list queries, mail merge tools, and easy to use batch donation entry features -- all included at no additional cost. NeonCRM is an industry leading, scalable platform for nonprofit organizations of all sizes. NeonCRM was built specifically for nonprofits in need of strong relationship management to facilitate increased personal engagement via a truly connected CRM. Neon also offers an in-house Web Studio that builds custom or out-of-the-box websites with nonprofit best practices in mind. Our Studio builds all websites using the #1 website platform in the world, Wordpress. Plus, we have developed the deepest integration between Wordpress and CRM in the nonprofit sector, ensuring your website and your data are fully synchronized at all times.


    Apricot is a secure and flexible case management system ideal for small to mid-sized nonprofits who want an easy-to-use platform to centralize client and volunteer data, track outcomes, and measure performance.


    Luminate executes your online strategy with integrated campaigns for digital, social and mobile channels, so you can engage more effectively with your supporters to raise more money for your mission.


    Cloud-based ClearView CRM is fundraising software that supports nonprofits' efforts to raise money and manage donor services departments. It includes constituent relationship management; business intelligence and reporting; operational tools like data import/export, list segmentation/selection, and gift processing; wealth screening; and a mobile app for frontline fundraisers. Features --Powerful constituent relationship management: complete profiles--with touches and contacts, giving history, interests, demographics and more--coupled with opportunities management to coordinate and automate activities, communications and other efforts in pursuit of donations, including major and planned gifts. --Operational tools like list selection/segmentation for large, complex online and offline direct-mail campaigns, gift processing, data import/export and more. --Hundreds of built-in reports on gifts, donors, pipelines, trends, and more, and intuitive ad hoc reporting and business intelligence tools that let organizations --Free mobile app, ClearView CRM Mobile.


    Build the world you want with a unified nonprofit platform featuring fundraising, advocacy, donor management, and more.


    TESSITURA SOFTWARE® is a enterprise-wide, fully integrated software system for arts & cultural organizations.


    Blackbaud CRM helps organizations improve constituent engagement, build stronger relationships, and meet fundraising challenges by providing a complete supporter view and an organization-wide toolset for managing constituent base.


    CRM technology designed for arts and cultural organizations.


    Virtuous is a modern nonprofit Automation and CRM platform that helps nonprofits build relationships at scale. We enable our nonprofits to dramatically increase giving by personalizing communication with their constituents. We identify the passions and capacity of donors and help automate multi-channel communications. Our platform easy-to-use for less sophisticated charities but includes robust giving, marketing and back-office solutions for the most complex nonprofits.


    Andar360 is an enterprise-wide CRM and donor management system with a strong focus on workplace giving.


    GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.


    Sumac non-profit software is an easy-to-use, affordable CRM solution that can be customized to meet the needs of any non-profit.


    Software for Community Foundations. Integrated + Cloud based. Manage Donations & Donors, Funds, Accounting. Best Financial System + Crowdfunding + Online Giving.


    The City helps everyone in your church stay engaged in daily life and ministry.


    The power of your website, donor relationship management, and online fundraising activities have come together.


    BasicFunder is an on-premise fundraising and donor management solution that offers campaign management, event management, email marketing and reporting functionalities within a suite.


    CitySoft's Community Enterprise is a nonprofit CRM software solution that empowers social sector organizations to better manage their operations, communications, fundraising and more.


    DonorDirect is a nonprofit CRM software solution designed to help ministries


    @EASE is a nonprofit CRM database with functionality that allows you to run reports, conducting moves management while integrating with your Outlook calendar, tracking campaigns, and segmenting you donor base.


    FAMCare is a fully-hosted, web-based case management software application that helps nonprofit agencies, program directors and caseworkers manage clients faster, smarter and with less effort.


    FIMS is an integrated fund accounting solution tool that also includes grant management and constituent management modules.


    Fundraising, Volunteer and Donor Management solutions for your Nonprofit.


    infoodle is a cloud-based nonprofit management solution for small and midsize properties such as charities, churches and community associations.


    Keela is an affordable cloud-based CRM software, made especially for small nonprofits. This all-in-one suite empowers organizations to save time and money, while increasing community impact. Finally, you can easily manage donors, contacts, email marketing, and projects -- all in one nonprofit software.


    List Master CRM is a nonprofit CRM that has solutions in donor management, volunteer management, fundraising, grant management, and event management


    Member365 provides every tool you need to run your membership-based organization in one place. -Manage your members, email campaigns, and events from a single dashboard. -Track member behavior across engagement channels, extracting deep insight into member needs with the click of a button. -Automate routine administration tasks so you can focus less of your time on management, and more on members. The product of 20+ years of experience working with member-based organizations, Member365 has is enjoyed by hundreds of Associations, Downtowns, Government institutions, and more.


    NewOrg is a nonprofit CRM suite that helps better manage volunteers, donors, fundraising activities and more


    Penelope case management software is a reliable, cloud-hosted solution used by nonprofits and human service organizations around the world since 2001. Penelope is a configurable and easy-to-use system designed for a broad range of social service providers, and is trusted by national government departments, police and military services, networks of social service providers, and midsize and large nonprofits worldwide. Our software helps organizations just like yours increase efficiency and accountability, while helping to improve client communications and internal collaboration. Penelope's extensive list of features includes: automated workflows, smart forms, flexible reporting, scheduling, referral management, Email / SMS reminders, and more.


    RunMyClub is a web-based association membership management tool designed to help officers of clubs, assocations and organizations track members and share information


    Access thankQ is a CRM solution designed for the not for profit sectors including membership organisation, charities and educational establishments, it enable organisation to better understand its supporters, donors, members and more.


    AdvantageNFP Fundraiser is a nonprofit CRM fundraising tool


    Agilon's One is a sophisticated, future-ready, Donor Management and CRM solution to help non-profit organizations manage relationships and interactions with their donors, alumni, board members and corporate partners. Our system is configurable to meet your organization's needs with modules for Relationship Management, Contributions Processing, Planned Giving, Donor & Alumni Outreach, Analytics & Modeling, Capital Campaigns, Crowdfunding, Marketing Communications, Events Management, Memberships, Scholarships, and Stewardship.


    Akubo is a cloud-based nonprofit CRM platform to manage fundraising & sales, event registration, members, and email campaigns


    Approved Horizon is an online assocation management, donor CRM, and fundraising solution for professional assocations and nonprofits.


    Apricot Essentials is a high-value, low-cost case management solution designed with small nonprofits in mind.


    AMPAC is an association management, donor management, fundraising and event management software solution for associations and nonprofits


    123 Signup's Association Manager is a Nonprofit CRM tool. allowing you to automate member management processes.


    C-Insight, by Blue Tahiti Software, is an innovative and powerful association management platform which is user-friendly and customized to meet your specific processes and data hierarchy requirements. Staff and constituents can access simple, secure online interfaces on any internet enabled device, to carry out all their daily tasks. The management of information and processes is made easy through the single centralized database which features real-time integration across all departments and directly with your website. The true 360° view brings a whole host of benefits for both staff and members.  Great value and service is central to the Blue Tahiti offering.


    ClearGIVE Complete is an end-to-end fundraising and constituent management solution, built to support activities in nonprofits of all sizes, faith-based groups, churches, foundations and charitable organizations.


    Commit Change is a nonprofit CRM software solution that helps nonprofits accept donations, host ticketed events, run crowdfunding campaigns, and manage data, all in one place.


    Crowdskout is the first CRM and audience engagement platform truly built for advocacy groups, nonprofits, and campaigns. Crowdskout unifies all of your data in one place to combine everything you can know about your target audience, online and offline. And we give you the tools – or connect to other awesome tools you know and love – to mobilize audiences, voters, and supporters, and in turn, visualize your outreach efforts, which empowers you to make truly data-driven outreach decisions.


    Cureo is a nonprofit technology that helps boards, committees and communities work better together.


    Denari Donor Software specializes in online fundraising solutions, donor management and online donation software


    ePhilanthrAppeal Online Fundraising Software. Our software is used by hundreds of nonprofit organizations throughout the United States. We design our fundraising software to include all the necessary tools needed to perform daily and analytical requirements.


    Simple, cloud-based CRM software for modern nonprofits. We help nonprofit organizations build meaningful relationships with their constituents.


    Freshvine is a nonprofit CRM, event management and fundraising tool


    Fundly is a fundraising donation platform that is scalable for any fundraiser or nonprofit


    Givelify is a cloud-based solution for nonprofits, churches and religious organizations. Primary features include donation management, fundraising, automatic bank deposit of donations, campaign management, role-based permissions and reporting.


    GivingTools Online Giving offers cloud-based nonprofit management software for small and midsize organizations such as associations, churches, nonprofit corporations and human services organizations. The solution provides features such as donor management, contribution tracking, payment processing and recurring donations.


    Memberplanet is a nonprofit management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic foundations.


    Membership Toolkit is a membership management tool that helps you stay connected to your members and collect dues online


    Members Only Software provides a nonproft CRM along with other tools to help individual nonprofits meet their goals


    The Only Fundraising and Donor Management Software For QuickBooks


    Missio is a suite of products designed to help run nonprofit efficiently from anywhere.


    ProcessDonation is an online donor and fundraising management tool.


    Silent Partner is a software solution for medium-sized U.S. and Canadian non-profit organizations. The system is suitable for companies in a variety of industries including Human Services, Philanthropic Foundations and Faith Based Ministries.


    StratusLIVE for Fundraisers is a web-based solution designed for mid-sized and enterprise-class non-profits. The suite focuses on relationship management with features to support online and traditional fundraising, business intelligence, reporting, donor records, marketing, membership, events, and more.


    thankQ is a browser based CRM and donor management system built for nonprofit organizations to help them manage relationships and revenue.



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