Best Online Community Management Software

Community management platforms function primarily to create a digital space for people (community members) to engage in productive discussion. In this space, community members are able to share their thoughts, ideas, and concerns.

Products in the Community Management Platforms category allow for constructive dialogue that can lead to a significant increase in employee and customer engagement. As a result, mature communities are able to address support issues, measure satisfaction, and ultimately build stronger relationships with community members. Community management platforms are used across several industries to support specific business goals–their features can be specialized to focus on one aspect of community (Q&A, ideation, or link sharing) or more complex, hierarchical platforms (multi-tiered advocacy programs). Community management platforms integrate with website builders and web content management programs so community members can seamlessly interact within a brand’s online community or website. These platforms also integrate with help desk programs, which can provide community members with FAQ, Q&A tools, and minor troubleshooting solutions.

To qualify for inclusion in the Community Management Platforms category, a product must:

  • Provide a digital platform for community discussion (internal and/or external)
  • Have specific tools to gauge employee and/or customer satisfaction
  • Include an internal moderation system

Online Community Management Software Grid® Overview

The best Online Community Management Software products are determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact) and placed into four categories on the Grid®:
  • Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores. Leaders include: Higher Logic
  • High Performers are highly rated by their users, but have not yet achieved the market share and scale of the Leaders. High Performers include: Vanilla Forums
  • Contenders have significant Market Presence and resources, but have received below average user Satisfaction ratings or have not yet received a sufficient number of reviews to validate the solution. Contenders include: Lithium Communities
  • Niche solutions do not have the Market Presence of the Leaders. They may have been rated positively on customer Satisfaction, but have not yet received enough reviews to validate them.
G2 Crowd Grid® for Online Community Management
Leaders
High Performers
Contenders
Niche
Lithium communities
Higher logic
Vanilla forums
Market Presence
Satisfaction
Linked in no background

Get personalized Online Community Management recommendations

1
2
3

Compare Online Community Management Software

    Results: 31

    Filters
    Refine by
    Features

    Online Community Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

    Kate avatar
    Kate from G2 Crowd

    Learning about Online Community Management?

    I can help.
    Get FREE professional recommendations in just a few minutes.