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Best Online Reputation Management Software

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from social media monitoring software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with product review software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

  • Monitor online review sites for new and existing negative reviews
  • Have a management platform to aggregate and interpret online reviews
  • Create alerts and reports regarding a brand's current online reputation
  • Provide forms or a vehicle to garner new online reviews
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Online Reputation Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

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Results: 151
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    BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience. BirdEye provides real-time actionable insights via big data aggregation and social listening across 50+ review sites, all displayed on one centralized dashboard. BirdEye turns customers into advocates through review marketing, automatically distributing positive feedback to top review and social sites, enabling businesses to leverage excellent customer experiences to establish positive online presences and acquire new customers.


    Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.


    Podium helps businesses make interaction with consumers simple and convenient by focusing on familiar communication channels they already use. Increased interaction makes businesses more visible, improves business operations, and drives purchase decisions. Podium serves 130,000+ users across nearly 15,000 businesses and is redefining the modern relationship between businesses and consumers.

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    Yext is the leading Digital Knowledge Management (DKM) platform. Yext’s mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health Care use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.

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    ReviewTrackers is the award-winning review monitoring and reputation management software platform trusted by over 40,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers specializes in aggregating and analyzing online reviews from all major review sites, and in helping multi-location businesses discover and interpret key customer insights at a time when word of mouth has gone digital and online review shape business reputation. Features of the Software-as-a-Service platform include customizable review notifications, a centralized monitoring and management dashboard, powerful reporting and analytics, simplified multi-user collaboration and workflow management, and tools for efficient review response and review generation.


    Broadly's product helps SMBs grow their reviews, look great online, and enhance organic SEO in order for them to be found and chosen by new customers. Our review strategy makes it easy for customers to write great feedback on Google, Yelp, Facebook, and your website with one click, and our SEO technology helps your business look even better. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works Check out our blog: https://broadly.com/blog

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    Yotpo is a customer content marketing platform that helps online businesses collect every type of user-generated content and use it to build a stronger brand and better customer experience. We help brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With our comprehensive solution and easy-to-use dashboards, you can understand what your shoppers think about your products and identify opportunities to improve customer experience. Yotpo integrates with the best eCommerce platforms and services such as Shopify, Magento, and BigCommerece, to maximize the power of user-generated content. An official partner of Google, Facebook, and Instagram, Yotpo has raised $101 million in funding and has over 300 employees globally.

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    With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.


    Grade.us is the #1 white-label review management and marketing platform for marketers, agencies and SEOs. The platform offers a suite of tools to: (1) convert happy customers into reviewers on the sites that matter; (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) capture and amplify a business's positive reviews to reach a broader audience with SEO-friendly Web and social media content. We support complete automation of your review acquisition and monitoring efforts, provide scheduled client or staff reporting, and stream your latest and greatest reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI and optimize your campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages)


    Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.

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    In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

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    Thryv is the all-in-one management software built for small business. Ditch the multiple logins and screens, and opt for one software that does it all, with 24/7 service and support. Thryv includes: *Consistent listings on more than 60 websites *Easy management of contacts and customer data *Online and mobile payment processing *Electronic estimates and invoicing *Online appointment booking and scheduling *Social media, text and email promotions *Dedicated experts available 24/7 Small business owners struggle with the daily demands of running their business. At Thryv, we created simple software to help them manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. Thousands of small business owners trust Thryv with essential business functions like contact management, text and email marketing, and payment processing so they can get back to doing what they love—running their businesses. When your business isn’t run from behind a desk, you shouldn’t be stuck behind one either.

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    Microsoft Social Engagement provides insight on how people are talking about company, brands, product and campaigns on social media. Connect it with Microsoft Dynamics Marketing to monitor social-media reactions from inside your marketing solution.


    Data management that drive sales. Get more sales with Brand Promoters that drive reviews, referrals or reorders while recovering lost customers. Revleap focuses on driving new customers through your doors. Get more referrals, re-orders, or up-sells with marketing automation — while collecting more positive reviews than ever before. Turn your best customers into your Brand Promoters — recover unhappy customers and quarantine Brand Detractors. Revleap will breakdown your reviews into demographics like career, education and sex to help create more effective marketing.


    Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact


    MomentFeed’s mobile customer experience management software helps companies with a lot of stores attract more customers by influencing consumer decisions on mobile. We help clients like Starbucks, Cricket Wireless, and Pizza Hut to engage with consumers 10 times more effectively through the most important mobile networks: Facebook, Google, Apple, Snapchat, and Yelp. When you’re on your phone, every recommendation is based on your location. We use that location to help companies with hundreds of stores manage all the marketing, advertising and customer care activities required to make each of their stores a nearby consumer’s top choice.


    Reduce no-shows and free up valuable time and resources by automating appointment reminders, confirmations, and email marketing communications. We can also help you build, extend and protect your online reputation through satisfaction surveys, online reviews, and customer referrals.


    GatherUp (formerly known as GetFiveStars) helps you automate the customer feedback process to capture your Net Promoter Score, testimonials and online reviews. Manage and monitor your online reputation.


    BrandYourself is the first Do-It-Yourself online reputation management and personal branding tool. The tool takes you step-by-step through the process of improving your online presence by showing you which web properties/social media profiles you should be on and how to optimize them so that they rank well when people Google your name. BrandYourself also offers custom services for those who need more hands-on help. As part of the service you will receive a dedicated specialist who will execute a custom strategy for improving your online reputation. BrandYourself's three offerings are: 1. DO-IT-YOURSELF PRODUCT (free for limited use, $99/year for unlimited use) The DIY product simplifies the complicated online reputation management process so you can do it yourself. Just submit any webpages you want people to find when they Google you (your LinkedIn, Twitter, personal website, etc.). The software will analyze those links and tell you everything you can do to make them more search engine friendly – and more likely to rank high in Google searches. The DIY product can also tell you who's Googling you. Just create a BrandYourself profile, then when people Google you and click on your profile, you'll get an alert. It can tell you where the visitor is located, what company they work for, and even what they searched for to find you. The DIY product also gives you a weekly progress report that notifies you of any changes to your Google results. 2. HEADSTART SERVICE (two payments of $399, then $20/month) You can have BrandYourself's personal branding specialists build your entire online presence for you, then leave you with a customized action plan to continue improving your results. They'll create state-of-the-art websites and profiles for you, ensuring you look great online and exist in all the right places. 3. CONCIERGE SERVICE (starting at $399/month) This is BrandYourself's white glove service. They'll do all the work for you to look great online. You'll be assigned a dedicated personal branding team who will not only build your entire online presence for you (including custom websites and profiles), but they'll continually update your content over time, strengthening you authority in Google. They'll also promote you to people in your industry, helping you build your personal brand online and overshadow any outdated, irrelevant or unwanted Google results.


    ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach, and the experiences they provide for their customers. Whether you have 5 locations or 500; we offer simplicity along with an individualized customer experience to ensure the narrative painted about your business online is a true and accurate one.


    Advocately is Online Review Management software that helps companies get a continual stream of new 5 star customer reviews every week. Advocately integrates with your existing systems to start generating reviews on the first day. It is the easiest and fastest way to set up a Online Review Management process that get's results. https://advocate.ly/

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    Shopper Approved is the fastest growing customer rating and review service in the United States, though we serve clients world-wide. Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have attributed to our success. For two years in a row now, Shopper Approved has made the Inc 500 list as of the fastest privately owned companies in America. The company placed #192 in 2016 and #368 for 2017. There's a reason why companies like 1800Contacts.com, B&H Photo, Quicken Loans and 1800Flowers.com choose Shopper Approved for their customer ratings and reviews.


    Appbot is a tool that aggregates app store reviews for all countries on iTunes, Google Play, Amazon and Windows stores. It surfaces user sentiment, bugs and feature requests, and seamlessly pushes this feedback into app development & support workflows via native integrations.


    AirPR Software provides analytics, insights, and measurement solutions for the evolving PR and content marketing industries. AirPR created the first integrations with Google Analytics and Adobe Analytics in 2013 to track media activity and provide actionable insights. AirPR Software enables you to understand what is driving message resonance, engagement, traffic, conversion, and even revenue. CMOs and PR, communications, and marketing professionals use AirPR Software to understand which PR and content efforts are driving the most effective outcomes, to make better decisions around budget allocation and content development.


    Chatmeter helps enterprise retail brands and agencies managing multiple locations to increase their revenue. Since being the first Local Reputation platform in 2009, we now analyze and improve over 1,800,000 storefronts for their reviews, rankings, and listings. We help retailers make a distinct impact on revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. We take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world. The benefit for our clients is complete online presence management simplified into a single dashboard. We also power a white-label reputation management dashboard for many agencies across the U.S. Some clients include Sears, Verizon Wireless, Comcast, Aaron’s, Kohl’s, Bruegger’s Bagels, Texas de Brazil, and Dickey’s BBQ.


    FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers.


    Reputation Loop™ is an online reputation marketing platform. Our goal is to empower local business owners with the ability to control and expand their positive online reputation. The platform was built to create a “hands-off” approach for business owners, allowing them to focus on their company and customers. To achieve this goal, we are constantly innovating, upgrading, and automating our services and processes.


    Reviews.co.uk/Reviews.io is a Google-licensed review collection tool for companies to collect company & product reviews from genuine customers, then share these on Google. The service provides companies with insightful feedback on themselves as a company, and the products that they offer. Features include: Automatic review collection and review publishing; Review photo collection and publishing; Google and Bing Seller Ratings; Google Shopping ads. Reviews.co.uk also includes Rich Snippets which can improve CTR and attract targeted users. Users can create Facebook review ads, Google review ads and carry out sentiment analysis. Unique on the market is our Third Party Review Management tool, which allows you to manage your online reputation not just in Google, but across a range of other sites like Facebook, Tripadvisor, Yell, Yelp and more. By directing a percentage of your customers to write reviews on these sites, you'll start to see more consistency in your online reputation across the whole web. Display your reviews on your website with a wide range of beautiful customisable widgets, meaning your customers can read reviews directly on your website without leaving. Adding product reviews to your product landing pages gives your potential customers the information they need on product suitability right on your website. The more information available, the less chance of a bounce and the more chance of a sale. To help with review solicitation, Reviews.co.uk provides fully customized review invitations for companies to send out. Review collection pages are mobile ready and the process itself is kept simple for maximum participation from customers. Once received, reviews and star ratings are displayed on Google and Bing as a direct link to the company page. Reviews are also displayed on a company's profile page on the Reviews.co.uk website. It is here that companies can reply to reviews individually. Collecting reviews is paramount to the success of your business online. For more information on how collecting reviews in Google can help you, read our Ultimate Guide to Google Reviews blog post at https://blog.reviews.co.uk/google-business-reviews-ultimate-guide. Sign up for a free trial at https://www.reviews.co.uk/business-solutions in the UK or https://www.reviews.io/business-solutions for other worldwide locations.


    Survicate is an all-in-one customer feedback tool. It offers 6 solutions: - Targeted Website Surveys, - Web Application Surveys, - Email Surveys, - Net Promoter Score® Surveys, - Questionnaires - Mobile App Surveys With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, Salesforce, and Pipedrive. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever and trigger better personalized campaigns.ercom, and Pipedrive. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever.


    RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more. RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients. RepuGen also gives you tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.


    Synup is a local marketing software that help small business to control digital assets, keep business information in sync, monitor customer feedback, improve online presence and get real-time insights and analytics to run a better business.


    Binary Health Analytics is a managment platform designed to help healthcare organizations manage reputation and online presence, improve patient experience and gain competitive advantage.


    ReviewBuzz is on a mission to help good service people get noticed. Our review generation software is guaranteed to get your business more 5-star online reviews on sites that matter, like Yelp, Google, Facebook and more. The ReviewBuzz Process connects all your online reviews to the individual employees, empowering you to publicly recognize and reward great customer service - and to address customer service issues where they may have fallen short.


    Brandify is an industry-leading provider of location-based digital marketing solutions providing brands with a better understanding of their connection to their customers. Established in 1997, Brandify (formerly known as Where2GetIt) continues to power more than 500 brands, serving more than 4.5 million brick and mortar locations and reaching millions of consumers around the world . CEO Manish Patel has led Brandify in developing local marketing solutions that include the Brand Score metric, scalable local SEO, local advertising, mobile-local technologies and local-social marketing tools. Brandify specializes in developing, customizing and integrating marketing solutions that will be of value on a local level for enterprise brands. Brandify serves brands across various verticals that will would benefit from geo-targeted and hyper local marketing.


    Hibu constantly reviews and manages your information on more than 60 top sites, directories and apps, keeping you in control of how your listings appear everywhere your customers search online, so they always find the right information they need to reach your business.


    LocalClarity is the platform empowering multi-location businesses to take control of their reputation and presence. Brands around the world use our tools to gain insights into customer feedback trends; build relationships through direct reviews responses; discover insights across locations, cities, states, or even countries; and drive additional local web traffic to power sales. Reputations Matter. Take Control.


    Looking for an online review management tool that will help you keep track of your business' online reviews? Pozative can do this and more! Pozative is an online review management application that helps you manage online reviews on websites such as Google, Yelp, and even Facebook! Monitor your reputation on one seamless dashboard: see what your customers have to say about your business. Try Pozative for free today!


    Collect social proof reviews, showcase on your website. Get started with Repuso for free!


    Reputect Software is the world’s first and most trusted reputation management platform. Our multi-million dollar software was built to create an automated approach, allowing businesses to focus on their company and customers.


    Revetize is the simplest medium on the planet to get new customer referrals, online reviews, promotions, and internal feedback.


    #1 review management platform for service based companies, marketers, agencies, and SEO companies. We have a complete system for gathering reviews that include multiple automated ways to gather reviews and have several tricks to maximize value and # of reviews your receive each month on 3rd party Sites like Google, Yelp, BBB, Facebook, TripAdvisor and more. If you want to dominate the online review game, you need to get a FREE demo with RevuKangaroo!


    SOCi is the industry’s leading social media and reputation management solution. SOCi solves the difficult social media workflow challenges faced by the world’s top multi-location businesses. Our powerful social media solution was architected to address the very specific workflow and scalability issues faced by multi-location brands, digital marketing agencies, and multi-family property management companies that need to manage hundreds or thousands of social media pages. SOCi’s scalable and comprehensive platform technology provides every tool necessary for multi-location and multi-tenant businesses to manage their local social media efforts including: Intuitive Dashboard - Upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Content Discovery: With SOCi’s proprietary scoring tool, multi-location businesses can not only see what types of content are getting the most engagement, but SOCi can also tell you when to post it for optimal results across all locations in your portfolio. Asset Management/Content Libraries: After SOCi scores content found on the social web it allows you to choose from a library of highly curated, engaging content. This library cuts out the work of searching for relevant on brand content which saves you time while adding value to your brand. Peak-Time Scheduling: SOCi’s platform analyzes when your audiences most engage with your content, allowing you to post at peak times. Reporting and Analytics: SOCi puts the metrics and data that matter to your business in one easy-to-view dashboard to take the guessing out of what’s working and not working for your strategies. Reputation Management: Go beyond social media sites to pull and respond to reviews from Yelp, Citysearch, Google, and many more networks. SOCi serves as the infrastructure on which tens of thousands of social media business pages are being managed. SOCi is fully integrated with the top social media and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google+, Yelp and more.

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    SweetIQ is a local marketing hub designed to help integrate a product suite and grant full control over local online presence.


    If you have a mobile app, you need AppFollow. AppFollow is a tool for increasing user satisfaction, app tracking and improving App Store Optimization. It delivers you critical analytics around reviews and search result positions straight to email, Slack, Zendesk, Helpshift, Intercom and 30 more integrations. With AppFollow you can: — reply to user reviews directly in email, dashboard, Slack or other integrations — translate each review automatically — analyse each review your receive to fix user pain quickly — track your competitors apps & reviews — increase your organic installs with our ASO Tools — analyse performance of your app — set up delivery of sales, ranks, ratings and reviews reports directly to your inbox — track reviews on your Amazon items & Amazon apps & games AppFollow supports 5 stores (App Store, Google Play, Microsoft Store and Mac App Store, Amazon), has 30+ integrations with the most popular services, translation from 31 language, covering all countries.


    Connectivity provides customer intelligence solutions for businesses. They allow businesses to identify their best customers, understand customer opinions and recognize their competition. The platform helps businesses identify customer segments, areas of concentration and future growth opportunities to improve their marketing.


    Insight Stash is a user-friendly straightforward feedback form generator that enables companies and organizations to create beautiful, professional looking feedback forms for their websites.


    Optimum Feedback manages online reputation, customer feedback and local search optimization for 'real-world' businesses.


    Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Our rewards program integrates directly with POS or scheduling systems and can be custom-tailored for every business. Featured in businesses around the world, the Perkville system can drive referrals, reward clients for return visits and making purchases, and even generate social media posts. Learn how Perkville can help you increase your customer base and grow your business.


    They Do Reputation Management with Online Reviews


    ReviewJump is a web application designed to give you the 5-star online reputation you deserve. ReviewJump makes this possible through monitoring your top review sites and helping you acquire more 5-star reviews on platforms like Google and Yelp.