Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from social media monitoring software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with product review software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.
To qualify for inclusion in the Online Reputation Management category, a product must:
Online Reputation Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
Podium helps businesses make interaction with consumers simple and convenient by focusing on familiar communication channels they already use. Increased interaction makes businesses more visible, improves business operations, and drives purchase decisions. Podium serves 130,000+ users across nearly 15,000 businesses and is redefining the modern relationship between businesses and consumers.
Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue.
ReviewTrackers is the award-winning review monitoring and reputation management software platform trusted by over 40,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers specializes in aggregating and analyzing online reviews from all major review sites, and in helping multi-location businesses discover and interpret key customer insights at a time when word of mouth has gone digital and online review shape business reputation. Features of the Software-as-a-Service platform include customizable review notifications, a centralized monitoring and management dashboard, powerful reporting and analytics, simplified multi-user collaboration and workflow management, and tools for efficient review response and review generation.
Vendasta is the leading platform for companies selling digital solutions to local businesses. Sold exclusively through channel partners — including agencies, broadcasters, publishers, banks, telecoms, and more — the Vendasta platform enables sales professionals to brand it as their own and provide re-sellable products and services to local businesses. By offering a marketplace of resellable products and services and an automated marketing platform, our partners are empowered to acquire more local business clients, retain them for longer, and grow their recurring revenue. Included within Vendasta is an award winning needs-assessment, automated email marketing, easy to use CRM, a marketplace of resellable apps & services, and a white-label fulfillment agency. Over 1,200 resellers use the Vendasta platform to sell to 1,000,000+ local businesses around the world.
Yext is the leading Digital Knowledge Management (DKM) platform. Our mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health Care use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales. Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. Area. For more information, visit yext.com.
With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.
Yotpo is a customer content marketing platform that helps online businesses collect every type of user-generated content and use it to build a stronger brand and better customer experience. We help brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With our comprehensive solution and easy-to-use dashboards, you can understand what your shoppers think about your products and identify opportunities to improve customer experience. Yotpo integrates with the best eCommerce platforms and services such as Shopify, Magento, and BigCommerece, to maximize the power of user-generated content. An official partner of Google, Facebook, and Instagram, Yotpo has raised $101 million in funding and has over 300 employees globally.
Broadly's product helps SMBs grow their reviews, look great online, and enhance organic SEO in order for them to be found and chosen by new customers. Our review strategy makes it easy for customers to write great feedback on Google, Yelp, Facebook, and your website with one click, and our SEO technology helps your business look even better. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works Check out our blog: https://broadly.com/blog
Grade.us is the #1 white-label review management and marketing platform for marketers, agencies and SEOs. The platform offers a suite of tools to: (1) convert happy customers into reviewers on the sites that matter; (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) capture and amplify a business's positive reviews to reach a broader audience with SEO-friendly Web and social media content. We support complete automation of your review acquisition and monitoring efforts, provide scheduled client or staff reporting, and stream your latest and greatest reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI and optimize your campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages)
Thryv is the all-in-one management software built for small business. Ditch the multiple logins and screens, and opt for one software that does it all, with 24/7 service and support. Thryv includes: *Consistent listings on more than 60 websites *Easy management of contacts and customer data *Online and mobile payment processing *Electronic estimates and invoicing *Online appointment booking and scheduling *Social media, text and email promotions *Dedicated experts available 24/7 Small business owners struggle with the daily demands of running their business. At Thryv, we created simple software to help them manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. Thousands of small business owners trust Thryv with essential business functions like contact management, text and email marketing, and payment processing so they can get back to doing what they love—running their businesses. When your business isn’t run from behind a desk, you shouldn’t be stuck behind one either.
Built for service businesses, SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. NiceJob automates your social media marketing using your great customer reviews and photos. And we help you improve your search engine results, website traffic, and sales by publishing your reviews and photos to your website. Unlike competitors, we have no contracts, start free, and are only $75/month for our premium plans. ---> Try it free at get.nicejob.co
Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact
Data management that drive sales. Get more sales with Brand Promoters that drive reviews, referrals or reorders while recovering lost customers. Revleap focuses on driving new customers through your doors. Get more referrals, re-orders, or up-sells with marketing automation — while collecting more positive reviews than ever before. Turn your best customers into your Brand Promoters — recover unhappy customers and quarantine Brand Detractors. Revleap will breakdown your reviews into demographics like career, education and sex to help create more effective marketing.
Reduce no-shows and free up valuable time and resources by automating appointment reminders, confirmations, and email marketing communications. We can also help you build, extend and protect your online reputation through satisfaction surveys, online reviews, and customer referrals.
MomentFeed’s mobile consumer experience management software enables multi-location brands to make their nearest location the best choice for every mobile customer. The Mobile Consumer Experience (MCX) management platform helps organizations manage consumer engagement at the store or field level, creating a mobile experience that is more authentic, relevant and engaging for local consumers and directly drives in-store foot traffic across multiple channels, providing marketing attribution for each channel. With an integrated management and reporting system that spans multiple channels including mobile search, social media, digital advertising and customer care, the MCX platform helps continuously and predictably capture more in-store sales for retailers, restaurant chains, banks, auto dealers, insurance companies and other franchised and corporate-owned multi-location businesses. MomentFeed was founded in 2010 and is headquartered in Santa Monica, California. For more information visit www.momentfeed.com.
BrandYourself is the first Do-It-Yourself online reputation management and personal branding tool. The tool takes you step-by-step through the process of improving your online presence by showing you which web properties/social media profiles you should be on and how to optimize them so that they rank well when people Google your name. BrandYourself also offers custom services for those who need more hands-on help. As part of the service you will receive a dedicated specialist who will execute a custom strategy for improving your online reputation. BrandYourself's three offerings are: 1. DO-IT-YOURSELF PRODUCT (free for limited use, $99/year for unlimited use) The DIY product simplifies the complicated online reputation management process so you can do it yourself. Just submit any webpages you want people to find when they Google you (your LinkedIn, Twitter, personal website, etc.). The software will analyze those links and tell you everything you can do to make them more search engine friendly – and more likely to rank high in Google searches. The DIY product can also tell you who's Googling you. Just create a BrandYourself profile, then when people Google you and click on your profile, you'll get an alert. It can tell you where the visitor is located, what company they work for, and even what they searched for to find you. The DIY product also gives you a weekly progress report that notifies you of any changes to your Google results. 2. HEADSTART SERVICE (two payments of $399, then $20/month) You can have BrandYourself's personal branding specialists build your entire online presence for you, then leave you with a customized action plan to continue improving your results. They'll create state-of-the-art websites and profiles for you, ensuring you look great online and exist in all the right places. 3. CONCIERGE SERVICE (starting at $399/month) This is BrandYourself's white glove service. They'll do all the work for you to look great online. You'll be assigned a dedicated personal branding team who will not only build your entire online presence for you (including custom websites and profiles), but they'll continually update your content over time, strengthening you authority in Google. They'll also promote you to people in your industry, helping you build your personal brand online and overshadow any outdated, irrelevant or unwanted Google results.
Reputation Loop™ is an online reputation marketing platform. Our goal is to empower local business owners with the ability to control and expand their positive online reputation. The platform was built to create a “hands-off” approach for business owners, allowing them to focus on their company and customers. To achieve this goal, we are constantly innovating, upgrading, and automating our services and processes.
ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach, and the experiences they provide for their customers. Whether you have 5 locations or 500; we offer simplicity along with an individualized customer experience to ensure the narrative painted about your business online is a true and accurate one.
Chekkit - is the premiere Canadian Review Generation Software 🍁, backed by the friendliest team. We help businesses get reviews on sites that matter the most. Get more online reviews and build brand trust: Chekkit is a powerful tool that helps increase trust and loyalty, leveraging positive customer experiences to create a positive online presence, ultimately increasing customer acquisition. Chekkit helps businesses drive user-generated content in the form of online reviews (Google, Facebook, RateMD's, DealerRater.ca) to increase local search ranking, improve business operations, and drive purchase decisions. With our platform, businesses can monitor and manage their online ratings and reviews, and respond to customer feedback in real time.
Advocately is Online Review Management software that helps companies get a continual stream of new 5 star customer reviews every week. Advocately integrates with your existing systems to start generating reviews on the first day. It is the easiest and fastest way to set up a Online Review Management process that get's results. https://advocate.ly/
Appbot is a tool that aggregates and analyzes app store reviews for all countries on iTunes, Google Play, Amazon and Windows stores. Appbot surfaces user sentiment, bugs and feature requests, and seamlessly pushes this feedback into app development & support workflows via native integrations with tools like Slack & Zendesk.
Shopper Approved is the fastest growing customer rating and review service in the United States, though we serve clients world-wide. Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have attributed to our success. For two years in a row now, Shopper Approved has made the Inc 500 list as of the fastest privately owned companies in America. The company placed #192 in 2016 and #368 for 2017. There's a reason why companies like 1800Contacts.com, B&H Photo, Quicken Loans and 1800Flowers.com choose Shopper Approved for their customer ratings and reviews.
AirPR Software provides analytics, insights, and measurement solutions for the evolving PR and content marketing industries. AirPR created the first integrations with Google Analytics and Adobe Analytics in 2013 to track media activity and provide actionable insights. AirPR Software enables you to understand what is driving message resonance, engagement, traffic, conversion, and even revenue. CMOs and PR, communications, and marketing professionals use AirPR Software to understand which PR and content efforts are driving the most effective outcomes, to make better decisions around budget allocation and content development.
Chatmeter helps enterprise retail brands and agencies managing multiple locations to increase their revenue. Since being the first Local Reputation platform in 2009, we now analyze and improve over 1,800,000 storefronts for their reviews, rankings, and listings. We help retailers make a distinct impact on revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. We take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world. The benefit for our clients is complete online presence management simplified into a single dashboard. We also power a white-label reputation management dashboard for many agencies across the U.S. Some clients include Sears, Verizon Wireless, Comcast, Aaron’s, Kohl’s, Bruegger’s Bagels, Texas de Brazil, and Dickey’s BBQ.
Reviews.co.uk/Reviews.io is a Google-licensed review collection tool for companies to collect company & product reviews from genuine customers, then share these on Google. The service provides companies with insightful feedback on themselves as a company, and the products that they offer. Features include: Automatic review collection and review publishing; Review photo collection and publishing; Google and Bing Seller Ratings; Google Shopping ads. Reviews.co.uk also includes Rich Snippets which can improve CTR and attract targeted users. Users can create Facebook review ads, Google review ads and carry out sentiment analysis. Unique on the market is our Third Party Review Management tool, which allows you to manage your online reputation not just in Google, but across a range of other sites like Facebook, Tripadvisor, Yell, Yelp and more. By directing a percentage of your customers to write reviews on these sites, you'll start to see more consistency in your online reputation across the whole web. Display your reviews on your website with a wide range of beautiful customisable widgets, meaning your customers can read reviews directly on your website without leaving. Adding product reviews to your product landing pages gives your potential customers the information they need on product suitability right on your website. The more information available, the less chance of a bounce and the more chance of a sale. To help with review solicitation, Reviews.co.uk provides fully customized review invitations for companies to send out. Review collection pages are mobile ready and the process itself is kept simple for maximum participation from customers. Once received, reviews and star ratings are displayed on Google and Bing as a direct link to the company page. Reviews are also displayed on a company's profile page on the Reviews.co.uk website. It is here that companies can reply to reviews individually. Collecting reviews is paramount to the success of your business online. For more information on how collecting reviews in Google can help you, read our Ultimate Guide to Google Reviews blog post at https://blog.reviews.co.uk/google-business-reviews-ultimate-guide. Sign up for a free trial at https://www.reviews.co.uk/business-solutions in the UK or https://www.reviews.io/business-solutions for other worldwide locations.
Survicate is an all-in-one customer feedback tool. It offers 6 solutions: - Targeted Website Surveys, - Web Application Surveys, - Email Surveys, - Net Promoter Score® Surveys, - Questionnaires - Mobile App Surveys With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, and Salesforce. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever.
RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more. RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients. RepuGen also gives you tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.
AppFollow is a tool for increasing user satisfaction, app tracking and improving App Store Optimization (ASO). It delivers you critical analytics around reviews and search result positions straight to email, Slack, Zendesk, Helpshift, Intercom and 30 more integrations. With AppFollow you can: — reply to user reviews directly in email, dashboard, Slack or other integrations — translate each review automatically — analyse each review your receive to fix user pain quickly — track your competitors apps & reviews — increase your organic installs with our ASO Tools — analyse performance of your app — set up delivery of sales, ranks, ratings and reviews reports directly to your inbox — track reviews on your Amazon items & Amazon apps & games AppFollow supports 5 stores (App Store, Google Play, Microsoft Store and Mac App Store, Amazon), has 30+ integrations with the most popular services, translation from 31 language, covering all countries. If you have an app or a game, you need AppFollow.
ReviewBuzz is on a mission to help good service people get noticed. Our review generation software is guaranteed to get your business more 5-star online reviews on sites that matter, like Yelp, Google, Facebook and more. The ReviewBuzz Process connects all your online reviews to the individual employees, empowering you to publicly recognize and reward great customer service - and to address customer service issues where they may have fallen short.
TrackStreet™ monitors what’s happening with your brand across the Internet and delivers actionable market data so you can focus on building stronger customer relationships, driving sales, and building the bottom line. **What TrackStreet Does** TrackStreet is a true brand partner. We leverage deep industry expertise and advanced technologies to give you a significant competitive edge. Our platform saves you time and gives you actionable data that supercharges your decisions. We work closely with our clients to develop solutions that solve their business problems and accelerate their businesses. ***Our clients use our services to:*** • Gain deep insights into their online markets • Gauge market opportunities for new products and brands • Manage and enforce MAP programs • Understand market feedback and catch product issues before they snowball *** TrackStreet Services*** - Market Visibility TrackStreet monitors Internet marketplaces and free-standing websites to track who’s selling your products, where they’re selling them, their price, and gives you tools to understand sales and distribution trends that drive data-based market decisions. - Minimum Advertised Price (MAP) Compliance With the most powerful and effective MAP enforcement platform in the industry, TrackStreet automates many otherwise manual processes such as the sending of MAP violation notices, tracking policy compliance, and the creation and distribution of customized Do-Not-Sell lists. - Product Review Tracking and Aggregation TrackStreet Review Tracking is a proactive monitoring service that tracks all your Internet sales channels for new or updated reviews, and then compiles your consumer feedback in one easy to access interface where you can run detailed analysis and enable automated alerts that inform you to new reviews that need your attention. ***How can we best help you? Call us to schedule a free consultation or find more information at TrackStreet.com***
Brandify is an industry-leading provider of location-based digital marketing solutions that helps brands connect to their customers. Brandify does this by capturing data as well as providing strategy and customized solutions to help brands maximize their online presence and drive customers to their locations. Established in 1997, Brandify (formerly known as Where2GetIt) powers more than 300 brands and serves more than 4.5 million brick and mortar locations. Brandify has channel strength that reaches millions of consumers around the world. CEO Manish Patel has led Brandify in developing local marketing solutions that include the brand score platform, scalable local SEO, local advertising, mobile-local technologies and local-social marketing tools
LocalClarity is the platform empowering multi-location businesses to take control of their reputation and presence. Brands around the world use our tools to gain insights into customer feedback trends; build relationships through direct reviews responses; discover insights across locations, cities, states, or even countries; and drive additional local web traffic to power sales. Reputations Matter. Take Control.
Looking for an online review management tool that will help you keep track of your business' online reviews? Pozative can do this and more! Pozative is an online review management application that helps you manage online reviews on websites such as Google, Yelp, and even Facebook! Monitor your reputation on one seamless dashboard: see what your customers have to say about your business. Try Pozative for free today!
#1 review management platform for service based companies, marketers, agencies, and SEO companies. We have a complete system for gathering reviews that include multiple automated ways to gather reviews and have several tricks to maximize value and # of reviews your receive each month on 3rd party Sites like Google, Yelp, BBB, Facebook, TripAdvisor and more. If you want to dominate the online review game, you need to get a FREE demo with RevuKangaroo!
SOCi is the industry’s leading social media and reputation management solution. SOCi solves the difficult social media workflow challenges faced by the world’s top multi-location businesses. Our powerful social media solution was architected to address the very specific workflow and scalability issues faced by multi-location brands, digital marketing agencies, and multi-family property management companies that need to manage hundreds or thousands of social media pages. SOCi’s scalable and comprehensive platform technology provides every tool necessary for multi-location and multi-tenant businesses to manage their local social media efforts including: Intuitive Dashboard - Upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Content Discovery: With SOCi’s proprietary scoring tool, multi-location businesses can not only see what types of content are getting the most engagement, but SOCi can also tell you when to post it for optimal results across all locations in your portfolio. Asset Management/Content Libraries: After SOCi scores content found on the social web it allows you to choose from a library of highly curated, engaging content. This library cuts out the work of searching for relevant on brand content which saves you time while adding value to your brand. Peak-Time Scheduling: SOCi’s platform analyzes when your audiences most engage with your content, allowing you to post at peak times. Reporting and Analytics: SOCi puts the metrics and data that matter to your business in one easy-to-view dashboard to take the guessing out of what’s working and not working for your strategies. Reputation Management: Go beyond social media sites to pull and respond to reviews from Yelp, Citysearch, Google, and many more networks. SOCi serves as the infrastructure on which tens of thousands of social media business pages are being managed. SOCi is fully integrated with the top social media and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google+, Yelp and more.
Connectivity provides customer intelligence solutions for businesses. They allow businesses to identify their best customers, understand customer opinions and recognize their competition. The platform helps businesses identify customer segments, areas of concentration and future growth opportunities to improve their marketing.