Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from social media monitoring software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with product review software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.
To qualify for inclusion in the Online Reputation Management category, a product must:
Online Reputation Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience. BirdEye provides real-time actionable insights via big data aggregation and social listening across 50+ review sites, all displayed on one centralized dashboard. BirdEye turns customers into advocates through review marketing, automatically distributing positive feedback to top review and social sites, enabling businesses to leverage excellent customer experiences to establish positive online presences and acquire new customers.
Podium helps businesses make interaction with consumers simple and convenient by focusing on familiar communication channels they already use. Increased interaction makes businesses more visible, improves business operations, and drives purchase decisions. Podium serves 130,000+ users across nearly 15,000 businesses and is redefining the modern relationship between businesses and consumers.
Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.
ReviewTrackers is the award-winning review monitoring and reputation management software platform trusted by over 40,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers specializes in aggregating and analyzing online reviews from all major review sites, and in helping multi-location businesses discover and interpret key customer insights at a time when word of mouth has gone digital and online review shape business reputation. Features of the Software-as-a-Service platform include customizable review notifications, a centralized monitoring and management dashboard, powerful reporting and analytics, simplified multi-user collaboration and workflow management, and tools for efficient review response and review generation.
Broadly's product helps SMBs grow their reviews, look great online, and enhance organic SEO in order for them to be found and chosen by new customers. Our review strategy makes it easy for customers to write great feedback on Google, Yelp, Facebook, and your website with one click, and our SEO technology helps your business look even better. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works Check out our blog: https://broadly.com/blog
Yotpo is a customer content marketing platform that helps online businesses collect every type of user-generated content and use it to build a stronger brand and better customer experience. We help brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With our comprehensive solution and easy-to-use dashboards, you can understand what your shoppers think about your products and identify opportunities to improve customer experience. Yotpo integrates with the best eCommerce platforms and services such as Shopify, Magento, and BigCommerece, to maximize the power of user-generated content. An official partner of Google, Facebook, and Instagram, Yotpo has raised $101 million in funding and has over 300 employees globally.
Grade.us is the #1 white-label review management and marketing platform for marketers, agencies and SEOs. The platform offers a suite of tools to: (1) convert happy customers into reviewers on the sites that matter; (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) capture and amplify a business's positive reviews to reach a broader audience with SEO-friendly Web and social media content. We support complete automation of your review acquisition and monitoring efforts, provide scheduled client or staff reporting, and stream your latest and greatest reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI and optimize your campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages)
Revleap grows your business, one 5 Star review at a time. Review Management tools generate a constant flow of new positive reviews. Our Customer Recovery tool follows up with artificially intelligent campaigns to bring your customers back. With Review Push, target new customers and use your positive reviews to attract new business. Discover the cutting edge of data-driven marketing tools! Customer reviews are mission critical to every business today, many industries are highly competitive. Exploring programs like Revleap should be essential for every business. Better than 80% of all consumers are influenced by online reviews in their buying decisions.
Microsoft Social Engagement provides insight on how people are talking about company, brands, product and campaigns on social media. Connect it with Microsoft Dynamics Marketing to monitor social-media reactions from inside your marketing solution.
MomentFeed’s mobile customer experience management software helps companies with a lot of stores attract more customers by influencing consumer decisions on mobile. We help clients like Starbucks, Cricket Wireless, and Pizza Hut to engage with consumers 10 times more effectively through the most important mobile networks: Facebook, Google, Apple, Snapchat, and Yelp. When you’re on your phone, every recommendation is based on your location. We use that location to help companies with hundreds of stores manage all the marketing, advertising and customer care activities required to make each of their stores a nearby consumer’s top choice.
Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact
In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience along every step of the way from lead capture and nurturing to after the sale support. The result: You increase engagement with your customers close more deals, faster than ever before.
Reduce no-shows and free up valuable time and resources by automating appointment reminders, confirmations, and email marketing communications. We can also help you build, extend and protect your online reputation through satisfaction surveys, online reviews, and customer referrals.
BrandYourself is the first Do-It-Yourself online reputation management and personal branding tool. The tool takes you step-by-step through the process of improving your online presence by showing you which web properties/social media profiles you should be on and how to optimize them so that they rank well when people Google your name. BrandYourself also offers custom services for those who need more hands-on help. As part of the service you will receive a dedicated specialist who will execute a custom strategy for improving your online reputation. BrandYourself's three offerings are: 1. DO-IT-YOURSELF PRODUCT (free for limited use, $99/year for unlimited use) The DIY product simplifies the complicated online reputation management process so you can do it yourself. Just submit any webpages you want people to find when they Google you (your LinkedIn, Twitter, personal website, etc.). The software will analyze those links and tell you everything you can do to make them more search engine friendly – and more likely to rank high in Google searches. The DIY product can also tell you who's Googling you. Just create a BrandYourself profile, then when people Google you and click on your profile, you'll get an alert. It can tell you where the visitor is located, what company they work for, and even what they searched for to find you. The DIY product also gives you a weekly progress report that notifies you of any changes to your Google results. 2. HEADSTART SERVICE (two payments of $399, then $20/month) You can have BrandYourself's personal branding specialists build your entire online presence for you, then leave you with a customized action plan to continue improving your results. They'll create state-of-the-art websites and profiles for you, ensuring you look great online and exist in all the right places. 3. CONCIERGE SERVICE (starting at $399/month) This is BrandYourself's white glove service. They'll do all the work for you to look great online. You'll be assigned a dedicated personal branding team who will not only build your entire online presence for you (including custom websites and profiles), but they'll continually update your content over time, strengthening you authority in Google. They'll also promote you to people in your industry, helping you build your personal brand online and overshadow any outdated, irrelevant or unwanted Google results.
Appbot is a tool that aggregates app store reviews for all countries on iTunes, Google Play, Amazon and Windows stores. It surfaces user sentiment, bugs and feature requests, and seamlessly pushes this feedback into app development & support workflows via native integrations.
Reputation Loop™ is an online reputation marketing platform. Our goal is to empower local business owners with the ability to control and expand their positive online reputation. The platform was built to create a “hands-off” approach for business owners, allowing them to focus on their company and customers. To achieve this goal, we are constantly innovating, upgrading, and automating our services and processes.
Shopper Approved is the fastest growing customer rating and review service in the United States, though we serve clients world-wide. Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have attributed to our success. For two years in a row now, Shopper Approved has made the Inc 500 list as of the fastest privately owned companies in America. The company placed #192 in 2016 and #368 for 2017. There's a reason why companies like 1800Contacts.com, B&H Photo, Quicken Loans and 1800Flowers.com choose Shopper Approved for their customer ratings and reviews.
Survicate is an all-in-one customer feedback tool. It offers 5 solutions: - targeted website surveys, - web application surveys, - email surveys, - Net Promoter Score® surveys, - questionnaires. With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, and Pipedrive. Integrations allow you to enrich profiles of leads with answers to surveys to segment your customers better than ever.
Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, we now analyze and improve over 500,000 storefronts for their reviews, rankings, and listings. We help retailers make a distinct impact on revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. We take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world. The benefit for our clients is complete online presence management simplified into a single dashboard. We also power a white-label reputation management dashboard for many agencies across the U.S. Some clients include Sears, Verizon Wireless, Comcast, Aaron’s, Kohl’s, Bruegger’s Bagels, Texas de Brazil, and Dickey’s BBQ.
RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more. RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients. RepuGen also gives you tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.
Reviews.co.uk/Reviews.io is a Google-licensed review collection tool for companies to collect company & product reviews from genuine customers, then share these on Google. The service provides companies with insightful feedback on themselves as a company, and the products that they offer. Features include: Automatic review collection and review publishing; Review photo collection and publishing; Google and Bing Seller Ratings; Google Shopping ads. Reviews.co.uk also includes Rich Snippets which can improve CTR and attract targeted users. Users can create Facebook review ads, Google review ads and carry out sentiment analysis. Unique on the market is our Third Party Review Management tool, which allows you to manage your online reputation not just in Google, but across a range of other sites like Facebook, Tripadvisor, Yell, Yelp and more. By directing a percentage of your customers to write reviews on these sites, you'll start to see more consistency in your online reputation across the whole web. Display your reviews on your website with a wide range of beautiful customisable widgets, meaning your customers can read reviews directly on your website without leaving. Adding product reviews to your product landing pages gives your potential customers the information they need on product suitability right on your website. The more information available, the less chance of a bounce and the more chance of a sale. To help with review solicitation, Reviews.co.uk provides fully customized review invitations for companies to send out. Review collection pages are mobile ready and the process itself is kept simple for maximum participation from customers. Once received, reviews and star ratings are displayed on Google and Bing as a direct link to the company page. Reviews are also displayed on a company's profile page on the Reviews.co.uk website. It is here that companies can reply to reviews individually. Collecting reviews is paramount to the success of your business online. For more information on how collecting reviews in Google can help you, read our Ultimate Guide to Google Reviews blog post at https://blog.reviews.co.uk/google-business-reviews-ultimate-guide. Sign up for a free trial at https://www.reviews.co.uk/business-solutions in the UK or https://www.reviews.io/business-solutions for other worldwide locations.
AirPR Software provides analytics, insights, and measurement solutions for the evolving PR and content marketing industries. AirPR created the first integrations with Google Analytics and Adobe Analytics in 2013 to track media activity and provide actionable insights. AirPR Software enables you to understand what is driving message resonance, engagement, traffic, conversion, and even revenue. CMOs and PR, communications, and marketing professionals use AirPR Software to understand which PR and content efforts are driving the most effective outcomes, to make better decisions around budget allocation and content development.
ReviewBuzz is on a mission to help good service people get noticed. Our review generation software is guaranteed to get your business more 5-star online reviews on sites that matter, like Yelp, Google, Facebook and more. The ReviewBuzz Process connects all your online reviews to the individual employees, empowering you to publicly recognize and reward great customer service - and to address customer service issues where they may have fallen short.
Brandify is an industry-leading provider of location-based digital marketing solutions providing brands with a better understanding of their connection to their customers. Established in 1997, Brandify (formerly known as Where2GetIt) continues to power more than 500 brands, serving more than 4.5 million brick and mortar locations and reaching millions of consumers around the world . CEO Manish Patel has led Brandify in developing local marketing solutions that include the Brand Score metric, scalable local SEO, local advertising, mobile-local technologies and local-social marketing tools. Brandify specializes in developing, customizing and integrating marketing solutions that will be of value on a local level for enterprise brands. Brandify serves brands across various verticals that will would benefit from geo-targeted and hyper local marketing.
Looking for an online review management tool that will help you keep track of your business' online reviews? Pozative can do this and more! Pozative is an online review management application that helps you manage online reviews on websites such as Google, Yelp, and even Facebook! Monitor your reputation on one seamless dashboard: see what your customers have to say about your business. Try Pozative for free today!
#1 review management platform for service based companies, marketers, agencies, and SEO companies. We have a complete system for gathering reviews that include multiple automated ways to gather reviews and have several tricks to maximize value and # of reviews your receive each month on 3rd party Sites like Google, Yelp, BBB, Facebook, TripAdvisor and more. If you want to dominate the online review game, you need to get a FREE demo with RevuKangaroo!
LocalClarity is the platform empowering multi-location businesses to take control of their reputation and presence. Brands around the world use our tools to gain insights into customer feedback trends; build relationships through direct reviews responses; discover insights across locations, cities, states, or even countries; and drive additional local web traffic to power sales. Reputations Matter. Take Control.
Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Our rewards program integrates directly with POS or scheduling systems and can be custom-tailored for every business. Featured in businesses around the world, the Perkville system can drive referrals, reward clients for return visits and making purchases, and even generate social media posts. Learn how Perkville can help you increase your customer base and grow your business.
Connectivity provides customer intelligence solutions for businesses. They allow businesses to identify their best customers, understand customer opinions and recognize their competition. The platform helps businesses identify customer segments, areas of concentration and future growth opportunities to improve their marketing.
Digital Shadows monitors and manages an organization’s digital risk, providing relevant threat intelligence across the widest range of data sources within the open, deep, and dark web to protect their brand, and reputation.The Digital Shadows SearchLight™ service combines scalable data analytics with human data analysts to manage and mitigate risks to your business.
Boost & track online reviews from one platform, fully synchronized with tour guide scheduler & calendar, email manager, invoicing & CRM all in one. Experitus is designed to boost your online reviews and help doing business easier, that is why the app offers the following industry specific tools: - Reviews Booster - Scheduler & Calendar. - Customer Relationship Management. (CRM) - Emails & Invoicing. Why Reviews are so important for your image as a tour guide? It represents the quality of your services. How can you get more reviews? Experitus does exactly that. We pave the way & make it easy for your customers to leave reviews.
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.
We are the world-leaders in Guest Intelligence solutions for the hospitality industry. Our cloud-based solutions enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and ultimately revenue.
HYP3R is a location-based marketing platform that unlocks a treasure trove of powerful geosocial data. We work with innovative teams who believe in better marketing for businesses and consumers. With HYP3R, marketers can analyze consumer and competitive behavior on-location, engage customers in a delightful way, and acquire high-value customers through hyper-targeted campaigns.
irevu is an online review and reputation management solution that helps thousands of local business including multi-location enterprises; generate positive reviews; manage negative reviews; respond to reviews; monitor and analyze results over multiple review channels including Google, Facebook, Yelp and many more;
Navads.eu is a local listings management platform developed and designed to improve the visibility of business locations in all digital maps globally, to ensure your target audience always finds your business. Navads offers businesses a complete solution that gets their retail locations listed on all digital map application providers globally, to amplify their local presence exponentially and help increase store traffic and sales. Navads’ core focus is on the improvement of location data that feeds the entire navigation eco-system and caters its services to Multi-Location companies and Media Agencies. Navads offers its clients functionalities such as Business Listings Management, Reputation Management, and Insights Reporting, which also includes a customized dashboard coming with all pricing packages. Navads’ vision is that an optimization of location presence in all digital maps and (voice) search engines, ensures a seamless customer experience which will drive in-store traffic coming from maps, navigation and search devices.
By aggregating over 40,000,000 iOS reviews for over 250,000 mobile games, PlayerXP allows it’s users to quickly identify key opinions shared by their players, spread across multiple territories. By using our own proprietary technology, PlayerXP automatically filters out reviews so it’s users are only presented reviews that contain constructive feedback. PlayerXPs technology has been built for the mobile games industry, meaning key subjects that matter to game developers are categorised and reviews are easily filtered. With PlayerXP it is easier to monitor reviews from multiple storefronts. Initially supporting 7 English speaking territories, Player XP allows you to quickly identify key feedback from around the world. On top of PlayerXPs own category tagging, you can also search through all of your reviews using your own custom search allowing you to find the feedback that matters the most.
Profile Defenders Compliments clients image online by promoting them with a positive presence with review management software, suppression of unwanted search results, and social media monitoring services. Reviews on consumer websites can also be improved using Profile Defenders proprietary techniques.
Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers are willing to spend 31% more on businesses that have garnered great reviews. 84% of consumers say they trust online reviews as much as personal recommendations. Plus, 22% of customers say they are turned off by a negative review. So, what does Ratesight offer for your business? To start, you can enhance your company’s reputation by getting in front of its online reviews. Grow your business by giving your employees actionable tools. Quickly respond to reviews that are not complimentary. Boost your company’s brand image. Utilize the app’s SEO tools to rank higher on popular search engines. Leverage your happy customers and get positive reviews from them. Use the software to gain an edge over competitors in your industry.
RepCheckup is an online reputation management company that uses software to help local companies, hospital groups, multi-location businesses, contractors, and everyone in between improve their online presence and grow their business with active review solicitation and monitoring.
Reputation Shielder Inc. is an industry leader SaaS (software as a service) company that is focused on empowering businesses with advanced tools to fostering ever-lasting relationships with their consumers through operation analytics, marketing, social listening/monitoring, sentiments analysis, local messaging, and online reputation management. We are leading a global revolution in how businesses are perceived online and how they can improve their local interaction to close the feedback loop sooner. Reputation Shielder brings an innovative and fully mobile way to engage consumers using your existing consumers to market for you. Reputation Shielder’s single dashboard brings consumer reviews, operations, marketing, analytics, and insights to help businesses succeed in marketing and targeting their niche markets. These powerful tools will ultimately help businesses increase their bottom line and influence their consumers on industry specific sites. You can see what is said, and how its said through our software so that you have the ultimate advantage in driving traffic to your business.
Take the first step to improve your review marketing of your restaurant and/or hotel by monitoring all your online reviews in one dashboard. With our powerful software, you don't only take control back of your reviews, you start to target new customer groups, identify trends, increase customer loyalty and improve your SEO.
ReviewsReputation is an enterprise level online customer reviews reputation and survey management solution. To be successful in your online reviews and customer feedback endeavor, your company will need people, process and system. Their SaaS ReviewsReputation system can efficiently manage your online reviews reputation and customer surveys. Our goal is to leave you more time to run you business at lower over head cost.
SOCi is the industry’s leading social media and reputation management solution. SOCi solves the difficult social media workflow challenges faced by the world’s top multi-location businesses. Our powerful social media solution was architected to address the very specific workflow and scalability issues faced by multi-location brands, digital marketing agencies, and multi-family property management companies that need to manage hundreds or thousands of social media pages. SOCi’s scalable and comprehensive platform technology provides every tool necessary for multi-location and multi-tenant businesses to manage their local social media efforts including: Intuitive Dashboard - Upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Content Discovery: With SOCi’s proprietary scoring tool, multi-location businesses can not only see what types of content are getting the most engagement, but SOCi can also tell you when to post it for optimal results across all locations in your portfolio. Asset Management/Content Libraries: After SOCi scores content found on the social web it allows you to choose from a library of highly curated, engaging content. This library cuts out the work of searching for relevant on brand content which saves you time while adding value to your brand. Peak-Time Scheduling: SOCi’s platform analyzes when your audiences most engage with your content, allowing you to post at peak times. Reporting and Analytics: SOCi puts the metrics and data that matter to your business in one easy-to-view dashboard to take the guessing out of what’s working and not working for your strategies. Reputation Management: Go beyond social media sites to pull and respond to reviews from Yelp, Citysearch, Google, and many more networks. SOCi serves as the infrastructure on which tens of thousands of social media business pages are being managed. SOCi is fully integrated with the top social media and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google+, Yelp and more.
Top Review Tracking Software Helps Businesses Build a Trusted Online Reputation by Driving Customer Loyalty with Engaging Reviews: Top Review Tracking helps you generate more reviews via email and txt (SMS) messaging, monitor and track online reviews from 100's of your company directory profiles and review sites and improve your online exposure and SEO.
Track Street Review Tracking is a proactive monitoring service that tracks all your Internet sales channels for new or updated reviews, and then compiles your consumer feedback in one easy to access interface where you can run detailed analysis and enable automated alerts that inform you to new reviews that need your attention.
We use client's reviews to get them stars in Google search results. We can aggregate reviews from anywhere and use them so that client's webpages get stars in Google search results. Google search results with stars get more clicks. We have integrations with Google My Business, Google+, Twitter and Facebook so that when a good review is received it can be posted about on social media.
WebPunch walks alongside businesses and makes it their mission to showcase them in the best possible light. Rather than the robotic and detached approach other Online Reputation Management Companies take, WebPunch offers a unique human aspect, becoming part of the company’s own story and guiding its narrative. Our Online Reputation Software, Customer Feedback Tools, Review Monitoring Software and Mobile App are fully automated; however, the human touch is woven throughout all of these programs and WebPunch offers a level of personal service that you won’t find anywhere else. WebPunch is the prizefighter when it comes to generating, responding to and monitoring online reviews. We are fully committed to providing you with services that will propel your brand forward and we are continually developing cutting-edge services. If your goal is for your business to have a stellar online reputation, WebPunch is who you want in your corner. We’ll help you knock out your competition, one review at a time. WebPunch is in the details so you don’t have to be. Let WebPunch do the work for you!