Other Customer Service reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry. The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.
Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion.
DANAConnect is a company with more than 13 years of experience helping business to automatecommunications with customers. Today, DANAConnect serves more than 300 companies, including small and medium business, banks,insurance and telecommunications companies, in the United States and Latin America. DANAConnect helps your company to keep in touch with your customers in an automated way by using cross-channel workflows. Email + SMS + Call + Push -> Marketing, sales, collection, customer service, loyalty and many more. Discover the power of the Cross-Channel Workflows for: • Email Marketing Campaigns • Transactional Notifications • Digital Documents Delivery • Lifecycle Automations
Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.
Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.
EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.
FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.
The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.
OnePgr InstaLobby offers sales and customer service solutions for your website allowing visitors to pick channel of their choice such as voice, web, livechat, SMS, or bots. InstaLobby allows you to support live customer conversations including live-chat, screen-sharing, audio/video calls, document uploads for your web properties. With support for functional and resource categories, you can route customer interactions from your website to the resources based on various factors such as skillset, geography, product line, among others. All interactions are recorded and dedicated customer portals are automatically created to offer continuity and reinforce your brand. Mobile applications allow today's mobile-first workforce to manage the customer interactions from anywhere.
OnOp is a web application, which serves as an additional communication channel with your clients. It combines technologies WebRTC, Flash and SIP (and therefore is supported in all browsers) and provides multichannel online communication. It can be integrated into your existing call centre or other internal system.
Conversation Insights for Intercom. Understand recurring themes in your Intercom conversations without the time-consuming analysis. Tag Statistics Instantly see which conversation tags and categories are trending Conversation Auto-Tagging Untagged conversations are automatically tagged to save you time Intercom Tag Sync Your Intercom conversation tagging activity is imported and syncronised Multi-level Tagging Visualise broad trends in your Intercom conversations by categorising tags Tag Details Drill-down to tag statistics and underlying conversations to gain deeper understanding. Fits your workflow Choose between self-tagging, auto-tagging or a mixture of both.
Sayint, an AI based conversation analytics solution, helps you uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies. Sayint can analyse both real-time and historical communications (voice, chat, email and social feeds)
Sierra Gold uses advanced SaaS solutions to provide clients with critical tools to manage call records in order to report and visualize call details, calling patterns, and IP voice traffic to manage expense budgets, corporate compliance initiatives, and position for the always unforeseen forensic discovery.
OMNIX INTELLIGENCE FUSION CENTER enables security organizations to extract actionable insights from vast amounts of apparently disconnected information. By fusing & analyzing virtually all types of data, such as population registries, databases, financial reports, border control records, and the open source web.
360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.