Best Other Customer Service Software

Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry. The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.

Gladly is a customer service software.

Salesforce Snap-Ins solves customer problems face-to-face with live, cloud-based video chat software.

Statbot analytics & insights for Intercom it allows to gather reports around Acquisition, Engagement, Retention (with cohorts), Segments & Tags as well as Customer Service based on historical data from your Intercom data.

StatusPage is a customer relationship management software used by businesses to update and inform their customers.

YUNO is a browser based web data extraction product which provides automated scheduled web data extraction for users. The entire product is cloud hosted, and provided to customer via a browser based portal login and chrome extension for web data selection

ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots.

KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies .

Alyce chooses personalized gifts for prospects, customers, and employees & tells you when to send them to drive ROI.

Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion.

DANAConnect is a company with more than 13 years of experience helping business to automatecommunications with customers. Today, DANAConnect serves more than 300 companies, including small and medium business, banks,insurance and telecommunications companies, in the United States and Latin America. DANAConnect helps your company to keep in touch with your customers in an automated way by using cross-channel workflows. Email + SMS + Call + Push -> Marketing, sales, collection, customer service, loyalty and many more. Discover the power of the Cross-Channel Workflows for: • Email Marketing Campaigns • Transactional Notifications • Digital Documents Delivery • Lifecycle Automations

Powerful knowledge base software for smarter Customer Support teams

Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they'd like and in the communication channels they prefer.

AIDA is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.

botypie is a tool that allow user to create facebook messenger chatbot that help to increae conversations and sales without coding knowledge.

Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.

Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.

ChoiceView Live Agent is a solution that allows you to share visual information with customers and field personnel through mobile devices or web browsers.

Our business process platform is the most comprehensive software toolkit, business processes and application content available.

Cirrus Complaint is a complaints handling system.

CloudKarafka is a hosted message streaming service.

Blended IVR Solutions customized especially for your business.

Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.

EnergySavvy is a cloud software company designed to help utilities transform their customer experience and operations.

Complaints Management enables the effective development and more profitable relationships with the customers.

data-driven insights to turn campaigns into personalized omni-channel conversations that bring customers increasing value over time.

FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.

Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.

24/7 front desk for local businesses via text and chat. We instantly respond via text to phone calls that you were unable to answer. We offer round-the-clock information and reservations for your customers as a managed messaging service.

Kloudtalk is a click to call solution designed to help businesses connect with their customers and website visitors over voice and video calls, virtual phone numbers, screen sharing and others.

The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.

Co-browsing technology

OnePgr InstaLobby offers sales and customer service solutions for your website allowing visitors to pick channel of their choice such as voice, web, livechat, SMS, or bots. InstaLobby allows you to support live customer conversations including live-chat, screen-sharing, audio/video calls, document uploads for your web properties. With support for functional and resource categories, you can route customer interactions from your website to the resources based on various factors such as skillset, geography, product line, among others. All interactions are recorded and dedicated customer portals are automatically created to offer continuity and reinforce your brand. Mobile applications allow today's mobile-first workforce to manage the customer interactions from anywhere.

OnOp is a web application, which serves as an additional communication channel with your clients. It combines technologies WebRTC, Flash and SIP (and therefore is supported in all browsers) and provides multichannel online communication. It can be integrated into your existing call centre or other internal system.

OwnerListens is an instant messaging tool for businesses. It provides real-time communication with customers. It integrates with many platforms and provides tools to respond anytime on the go.

Conversation Insights for Intercom. Understand recurring themes in your Intercom conversations without the time-consuming analysis. Tag Statistics Instantly see which conversation tags and categories are trending Conversation Auto-Tagging Untagged conversations are automatically tagged to save you time Intercom Tag Sync Your Intercom conversation tagging activity is imported and syncronised Multi-level Tagging Visualise broad trends in your Intercom conversations by categorising tags Tag Details Drill-down to tag statistics and underlying conversations to gain deeper understanding. Fits your workflow Choose between self-tagging, auto-tagging or a mixture of both.

Give your contact center agents the tools they need to work efficiently, so that they’re focused on improving the customer experience

Teradata Real-Time Interaction Manager makes it easy to reach your customers who interact with your brand on many different channels at any time and respond with contextually relevant messages that meet real-world needs.

ResponseQue virtually eliminates the need for a level 1 customer service team, because it automatically answers your frequently asked questions. ResponseQue� is the first online customer service that actually gets smarter over time.

Sayint, an AI based conversation analytics solution, helps you uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies. Sayint can analyse both real-time and historical communications (voice, chat, email and social feeds)

ServiceNow Service Level Management (SLM) is a comprehensive platform capability for documenting and tracking all service commitments between IT, service providers, and customers.

Sierra Gold uses advanced SaaS solutions to provide clients with critical tools to manage call records in order to report and visualize call details, calling patterns, and IP voice traffic to manage expense budgets, corporate compliance initiatives, and position for the always unforeseen forensic discovery.

The most powerful social customer support solution

TELEPORTIVITY allows specialists to look their customers in the eye from anywhere in the world; to assist, face-to-face and on-demand, at your physical location using the latest in digital technology.

VCA Pushcord�s advanced automated chat module will enable your business to connect with external as well as internal users over diverse requirements. You can easily connect with users over context-related scenarios in real-time.

OMNIX INTELLIGENCE FUSION CENTER enables security organizations to extract actionable insights from vast amounts of apparently disconnected information. By fusing & analyzing virtually all types of data, such as population registries, databases, financial reports, border control records, and the open source web.

360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.

Yonyx is a software to improved consistency customer service and providing need to fast, simple, effective and measurable aspirational.

Yu-Track is a mobile app designed to notify in real time and generate records of when a contact goes through a predetermined location.