Best Other Customer Service Software

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    Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry. The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

    StatusPage is a customer relationship management software used by businesses to update and inform their customers.

    Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.

    Salesforce Snap-Ins solves customer problems face-to-face with live, cloud-based video chat software.

    Statbot analytics & insights for Intercom it allows to gather reports around Acquisition, Engagement, Retention (with cohorts), Segments & Tags as well as Customer Service based on historical data from your Intercom data.

    YUNO is a browser based web data extraction product which provides automated scheduled web data extraction for users. The entire product is cloud hosted, and provided to customer via a browser based portal login and chrome extension for web data selection

    AnswerConnect offers live call answering customer support services.

    Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.

    EnergySavvy is a cloud software company designed to help utilities transform their customer experience and operations.

    ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots.

    KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies . provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they'd like and in the communication channels they prefer.

    Alyce chooses personalized gifts for prospects, customers, and employees & tells you when to send them to drive ROI.

    Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion.

    DANAConnect is a company with more than 13 years of experience helping business to automatecommunications with customers. Today, DANAConnect serves more than 300 companies, including small and medium business, banks,insurance and telecommunications companies, in the United States and Latin America. DANAConnect helps your company to keep in touch with your customers in an automated way by using cross-channel workflows. Email + SMS + Call + Push -> Marketing, sales, collection, customer service, loyalty and many more. Discover the power of the Cross-Channel Workflows for: • Email Marketing Campaigns • Transactional Notifications • Digital Documents Delivery • Lifecycle Automations

    24/7 front desk for local businesses via text and chat. We instantly respond via text to phone calls that you were unable to answer. We offer round-the-clock information and reservations for your customers as a managed messaging service.

    Powerful knowledge base software for smarter Customer Support teams

    Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

    Aceyus reporting and analytic tools help our customers harness this information, providing them with actionable real-time and near real-time data and reporting capabilities that are critical to reaching peak contact center performance.

    AIDA is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

    Arcutel IVR is an IVR software that provides an automatic telephone service to businesses of all sizes.

    Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.

    botypie is a tool that allow user to create facebook messenger chatbot that help to increae conversations and sales without coding knowledge.

    Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.

    Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

    Designed and dveloped by Hansen Software Corporation, Cash+ is a unique, state of the art call accounting software.

    Seamlessly inetgrated into our Cash+ software, the Cash+ Call Recording is a flexible and reliable solution for your call recording needs

    ChoiceView Live Agent is a solution that allows you to share visual information with customers and field personnel through mobile devices or web browsers.

    Our business process platform is the most comprehensive software toolkit, business processes and application content available.

    Cirrus Complaint is a complaints handling system.

    CloudKarafka is a hosted message streaming service.

    Blended IVR Solutions customized especially for your business.

    Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

    Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

    EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.

    This service allows clients who currently have an in house system or who only want the capability to review data on an as needed basis. CDR-Data will collect, verify and report on anomalies on a daily basis and deliver a file to the client for import to their system or storage.

    Complaints Management enables the effective development and more profitable relationships with the customers.

    Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow, built-in correspondence and extensive reporting are among the many features that will streamline your business.

    data-driven insights to turn campaigns into personalized omni-channel conversations that bring customers increasing value over time.

    FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.

    Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.

    Insights is a digital advisory platform that enables managers to collect, analyze and respond to feedback. Advisory boards reduces corporate mistakes by 82% and increase retention rates to 95%.

    Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.

    Keeping is a ticketing system that integrates with Gmail

    The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.

    Lost items management platform with nationwide items database for local government and customer centric organizations in the UK.

    MME believes Text Messaging is the quickest and most effective way to quickly communicate with your targeted audience.

    Message Mate is a SMS feature to your website to reduce the number of customers who leave your site without buying.

    OnePgr InstaLobby offers sales and customer service solutions for your website allowing visitors to pick channel of their choice such as voice, web, livechat, SMS, or bots. InstaLobby allows you to support live customer conversations including live-chat, screen-sharing, audio/video calls, document uploads for your web properties. With support for functional and resource categories, you can route customer interactions from your website to the resources based on various factors such as skillset, geography, product line, among others. All interactions are recorded and dedicated customer portals are automatically created to offer continuity and reinforce your brand. Mobile applications allow today's mobile-first workforce to manage the customer interactions from anywhere.