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Best Outbound Call Tracking Software

Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. CRM integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls.

To qualify as an outbound call tracking solution, a product must:

  • Allow users to place calls directly from the platform
  • Track call interaction data
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    Outreach, the system of action for sales teams, delivers performance and insights that result in higher velocity and more efficient selling. By automating and prioritizing all customer touch points throughout the sales process, Outreach triples the productivity of sales teams, and empowers them to drive more pipeline, book more meetings and exceed revenue goals. Outreach places actionable data intelligence at the fingertips of sales reps through a single, integrated view of all prospect-related information. Thousands of customers rely on Outreach to transform the sales process, drive collaboration between sales and marketing, and deliver higher revenue per sales rep.

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    SalesLoft is the leading sales engagement platform, helping sales organizations to deliver a better sales experience for their customers. More than 2,000 customers use the company’s category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including Square, MuleSoft, Alteryx, and Dell. Based in Atlanta, Georgia, with additional offices in San Francisco and New York, SalesLoft has more than 300 employees and was recognized as the #1 best place to work in Atlanta. The company was also named the 7th Fastest-Growing Technology Company in North America by Deloitte. For more information on SalesLoft and how to deliver a better sales experience, visit http://www.salesloft.com.

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    InsideSales.com Predictive Playbooks is built for SDRs and AEs who want to build closeable pipeline fast! Predictive Playbooks does this by helping salespeople get a hold of more of the right people. InsideSales.com uses their proven A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way. A.I. that makes sense. Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help you build pipeline quickly. Wanna know which phone number or email address for a prospect is best based on others who have tried before? Wanna know the best time to call or email based on the experience of others? Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition. Cadence engine for all. A team of 10 or 10,000? No problem? Global team? No Problem. International calls? No problem. Legacy email server but still wanna use send tracked email? No Problem. Predictive Playbooks works side-by-side with your CRM and conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside your CRM ... wherever your reps work.


    Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • Outbound Cloud Dialing • Inbound Call Handling • Automated Lead Nurturing • Real-Time Dashboard and Reporting


    The information shared via telephone conversations with clients and prospects is one of the most valuable assets that a company can leverage. To accommodate the growing need for sales team visibility, Gryphon developed a Sales and Marketing Effectiveness System, which provides sales managers actionable insights into the phone-based activities of reps from any phone, anywhere through a single pane of glass.


    RingDNA is the leading end-to-end sales engagement platform that combines enterprise-grade telephony with conversation intelligence for teams using Salesforce. RingDNA helps teams engage with prospects and customers in the right way, at the right time, with the right context. Sales, support, and customer success teams use ringDNA to dramatically increase productivity, engage in smarter conversations, gain predictive insights, and coach reps to success faster than ever before. RingDNA’s many amazing customers include Hewlett Packard Enterprise, Lyft, Twilio, and SAP Concur.


    Unleash the Power of Professional Conversations. Truly is the all-in-one enterprise voice platform bringing rep productivity, global telephony, and realtime conversation intelligence together with one tool. Organizations use Truly to clean up their voice stack. Get more conversations and cleaner data for your team while saving on cost. As the only inbound and outbound voice solution, Sales and IT leaders alike love using Truly. Truly works everywhere, captures all your call data, and maximizes conversation quality with minimal support required.

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    ToutApp is the leading provider of sales software that helps sales teams streamline communications to close more deals. ToutApp’s robust email tracking, templates and analytics help sales teams increase overall engagement throughout the sales process. Founded in 2011, ToutApp has more than 90,000 salespeople using its platform.


    VanillaSoft is an industry-leading option for sales-focused inside sales software. With thousands of satisfied users in over 23 countries, VanillaSoft has served more than one billion leads to its users. VanillaSoft’s intuitive and easy-to-use inside sales software takes the best of CRM, Lead Management and Telemarketing applications to create the most productive phone sales environment available today. Whether you’re a small business or a large enterprise, the hosted VanillaSoft solution offers all of the features your inside sales force needs to be productive and successful. Inside sales teams and outbound call centers across a variety of industries use VanillaSoft to improve outbound call quantity and overall call quality. Whether you are a sales representative, appointment setter, or professional fundraiser, VanillaSoft has a robust set of features to help you increase your speed to lead, reduce list decay rate, improve management control, and increase productivity. Notable Features include: next-best-lead routing, logical branch scripting, progressive auto dialing, call-activity performance dashboard, and data prompts — to name a few.

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    #1 Sales Engagement Platform for Salesforce & Gmail Users. Groove helps managers, reps, and operations sell smarter and increase revenue by as much as 25%. Our solution empowers the entire sales organization to plan and execute personalized outreach at scale with targeted campaigns, engage top accounts with smart account based sales features, and drive productivity using actionable analytics. We power 40,000+ sales reps from leading companies like Google, Prezi, Slack, HotSchedules, and many more. Features include: ✔ Two-way integration between Salesforce, Gmail and Google Calendar ✔ Email open, click tracking & send later ✔ Create, edit & enrich any SFDC object ✔ Automated email sequencing TWO-WAY SALESFORCE INTEGRATION: Keep your Salesforce records current without leaving your Gmail account and Google Calendar. Quickly update records and log call notes right from the Groove sidebar. GMAIL & GOOGLE CALENDAR SYNC: Gmail and Google Calendar Integration for Salesforce made easy. With Groove's automatic sync, reps save time by eliminating manual data entry, and you never have to wonder if your Salesforce records are up-to-date. IT'S EASY, INTUITIVE, AND FAST: An intuitive interface combined with a Gmail sidebar and mobile add-on means you don’t have to change the way you work — Groove fits into your natural workflow. VIEW SALESFORCE RECORDS: Always have the account info you need -- right alongside your Gmail and Google Calendar. View and update opportunities and cases, and even create new leads, contacts, and accounts right from the Groove sidebar. CONFIGURABLE VIEW: Every team works differently. Customize which Salesforce fields and objects display in the Groove sidebar for each team within your sales organization. TRUSTED BY THE BEST: Highest rated Gmail and Google Calendar integration for Salesforce on the AppExchange and G2Crowd. Trusted by 40,000+ sales reps from leading companies like Google, Prezi, Slack and HotSchedules.

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    PhoneBurner is a Power Dialer and Sales Accelleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by automating time-consuming processes and post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 contacts per hour - No connection delays. Period. - Nothing to install. Start dialing in minutes. - Drop voicemails in one click (no waiting for the beep) - Send one click emails based on all resutls - Track email opens, link clicks, & attachment views - Manage, tag, categorize, sort leads with ease - Custom disposition sets automate pipeline management - Record calls - Transfer calls - Get advanced reporting and agent analytics - Dial from local area codes with Local ID - Retarget leads with ads around the web, Facebook, and Twitter - Automatically and intelligently distribute leads to your team Use our included CRM or integrate with Salesforce, Hubspot, Zapier, or custom integrations through our API.


    InsideSales.com Predictive PowerDialer is an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales. The application uses predictive models to make recommendations on the next best prospect and best contact method. In addition to advanced list prioritization, PowerDialer provides single-click dialing, pre-recorded voice messaging, email, inbound call routing, etc. Users can gain insight into what works and what doesn’t by analyzing detailed call reports and capturing activities to the CRM automatically. LocalPresence displays a local number to the user's prospects, which the vendor says can increase contact rates by up to 38% using phone numbers local to virtually every North American and European metropolitan area. According to the vendor, quantity of dials is important, but not as important as having more conversations that lead to qualified opportunities. ImmediateResponse automatically places new incoming leads at the top of sales reps' lists, so that they can respond immediately to hot opportunities. The vendor says customers find that a lead called within five minutes of requesting information is over 10x more likely to answer, and is 4x more likely to qualify.


    Tellwise is the most integrated, real time communication experience for you and your customers and prospects. Rather than send emails and waiting for them to respond or answer the phone, Tellwise creates a realtime collaboration for each email that you send. You can tell when customers are online and instant message and do live slide sharing instantly. Tellwise brings together the most important capabilities when communicating with your customers into a single cost effective platform.


    If you’re building a team with ambitious targets, then we believe you need tools designed especially for the way they work to improve performance. Jiminny is the first communications platform built for inside sales and success teams’. Our platform brings together a web conference, dialer and SMS tool, each built in a way that allows you to develop the skills of your team, improve productivity and collaborate as a business so you can generate more revenue across the customer lifecycle. By leading with communication, we capture every interaction across the buyer and customer lifecycle to give you the highest visibility of performance. Our platform automates with your CRM to show you powerful insights on where to coach for the highest impact, whilst saving your team hours of time on the routine admin tasks. It’s the perfect platform if you’re looking to improve team performance and help them work smart. Get ready to give your team something they’ll love.


    Salesforce Lightning Dialer gains back hours of productivity by communicating more efficiently with prospects and customers. It begins by logging details right from within Salesforce.


    Call Box is the leading provider of phone call tracking solutions. The company's innovative software empowers over 100,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads. Call Box operates a proprietary network of over 75,000 human call reviewers who score phone calls to quickly discover everything that happened and identify important opportunities. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Home Services and Multi-Family industries.


    DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. Our native architecture preserves data integrity across the cloud, never storing credentials or extracting sensitive information out of Salesforce or Microsoft's secure ecosystems. We are an engineering firm at our core. We build technology solutions that unlock intelligence, boost efficiency, maintain security across CRM and humanize the customer experience. We are problem-solvers, focused on building software & telephony capabilities that improve enterprise communications and accelerate sales.

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    Built entirely from the ground up on Google Cloud Platform, Dialpad’s business communications platform provides unmatched mobility, flexibility, and security to more than 50,000 of the world’s most innovative businesses. It’s suite of tools, including UberConference, Call Center, Dialpad and VoiceAI integrate seamlessly with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.

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    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.


    CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their inbound and outbound campaigns. Quick to install, it lets you make and receive calls directly in your browser within minutes of creating an account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to manage your queue and reschedule calls automatically. Choose a phone number from over 60 countries. Save money with competitive international connection rates and free minutes in every plan. Monitor your projects in real-time with daily dashboards, live listening, call recording and advanced reporting.


    Enterprise phone service. Intelligent CRM integration. Powerful sales dialer. Level up your sales process with one-click PowerCall dialing, voicemail drops, automatic call logging, lifetime call recordings, and intuitive sales metrics, all integrated with your CRM. Boost your lead connect rate by 500% with automatic local presence dialing. Start making local or international sales calls in minutes with Kixie.


    FrontSpin is the leading-edge sales communication software and power dialer. Their platform and power dialer implements your playbooks across all touchpoints, helping you engage with up to 3x more prospects and customers in less time, closing more deals and accelerating sales.


    ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity from 10% to 800%. Our Intelligent Sales Acceleration platform gives sales, lead generation, and marketing teams powerful tools to identify the right prospects, obtain accurate contact data, and enable accelerated communication using our sales connectivity optimization and lead nurturing solutions. Beware; one size does not fit all! Successful business lead generation programs require different sales acceleration tools for different sales roles - our platform provides all of them. Engage leads systematically across multiple communication modes and increase velocity at the top of the funnel while implementing your strategy at scale. TruCadence® does this and more, unlike any other sales cadence solution on the market. The patented cloud-based technology is built on the Adaptilytics® predictive intelligence engine, which identifies and prioritizes prospect lists ensuring your best sales leads are contacted first. Adaptilytics self-learns by analyzing more than 5 billion data points. For sales teams that want to enrich and improve CRM database ‘on-the-fly’, our Data Genie® delivers accurate contact data and intelligence from third party data sources directly to your CRM system.


    PersistIQ makes your outbound sales more effective. Launch personalized campaigns with multiple touchpoints in minutes to get more conversations started from your cold leads. Eliminate common mistakes that plague outbound sales; leads falling through the cracks, misformatted emails, crossed lines of communication, forgetting to follow up, or getting the dreaded reply, “You reached out last week and we already scheduled a demo… #fail!” PersistiIQ’s powerful platform integrates into your existing workflow, CRM, and marketing automation systems. Personalization is key in selling and automation is key in productivity. PersistIQ lets you do both.


    ConnectAndSell connects B2B sales reps with hard to reach decision makers expediently and cost effectively. Our conversation enablement technology will connect you with a new name on your lead list every few minutes.


    JustCall is a cloud phone system that integrates with your CRM or Helpdesk tool. You can make and receive calls directly from your CRM dashboard using click to call. Also, it automatically logs: -Outgoing calls -Incoming calls -Missed Calls with call back link -Voicemail recordings with call back link -Text messages With JustCall, you can distribute your incoming calls to your team members, your cell phone or landline. And, much more.


    Increase number of qualified leads. Reduce your sales cycle, close deals faster. Fileboard's sales engagement platform provides tools to increase the amount of meetings and qualified leads. Close deals faster by reducing your sales cycle, know when to reach out and who to connect with. Fileboard offers 3 main products: 1) Fileboard Engage, 2) Fileboard Workflow, 3) Fileboard meet 1). Fileboard Engage: Track engagement of your emails and content. Know when to follow up and make every conversation relevant. 2). Fileboard Workflow: Create sales communication workflows with email, calls and social making your sales team more productive and resulting in more meetings. 3). Fileboard Meet: Present with a simple url, no downloads and track if prospects are paying attention. Engage your prospects. Please request a demo to learn more about our products.


    Sudo is an AI platform that connects to all your data (email, calendar, and phone) and keeps all your Salesforce records up-to-date automatically. If it needs your judgment, it asks you a question. If you need something, you just talk to Sudo, and Sudo gets it done.


    Close.io is the inside sales CRM of choice for startups and SMBs. With built-in calling, SMS, and email - your team can communicate with prospects and customers all in one place.


    LiveHive’s single, unified sales acceleration platform delivers advanced automation and deep buyer-based engagement analytics to give sales reps insights to advance sales opportunities and arm sales managers with visibility into team behavior, processes, and opportunities at every stage of the sales cycle. Using LiveHive’s sales acceleration platform, businesses are tripling sales rep productivity, increasing conversion rates by 36% and speeding quality connects up to 4x to lower their cost of sale and generate higher growth for the business.


    Inside Sales Box is an all-in-one inside sales software to help businesses - big and small - manage, accelerate and engage their sales processes. Built by inside sales domain experts for inside sales teams, Inside Sales Box helps you engage with your prospects across the entire marketing and sales. It is built upon multimedia, advanced analytics, personalization, and gamification, to support high performance sales teams deliver predictable revenue, month after month.


    Rambl is the inside sales phone system for growth - high call volume reps love our dialer, managers love the automatic qualification analysis, and teams love the self-coaching and training. Features include: Click-to-Dial, Small Talk Widget, Back-to-Back Calls, Bridged Calls, Voicemail Drop, Incoming Calls, Sales Main Line, Playbook Monitoring & Tuning, Call Outcome Analysis & Insight, Rep Self Improvement, Call Data Export, Search, Call Recording Governance, 100% Private!


    Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.


    Engage Campaigns gives your reps access to a library of marketing-approved email templates and nurturing tracks that they can use to connect with their prospects.


    Velocify Dial-IQ is the only click-to-call sales dialer that enables your sales team to have more conversations and ensures they focus on the right prospects at the right time.


    Analytic Call Tracking by identifies the marketing channels that make your phone ring and has the flexibility to assign phone numbers to each marketing channel like Youtube, Google Places, Facebook, etc.


    FREE 7 day 5 seat FREE TRIAL - Easy inbound/outbound CRM Dialiranng system that allows an agent to dial up to 5 lines per available agent at the same time and take in bound calls. 3 way & transfer calls. Real time monitoring/coaching. Customizable Features Include: Caller ID, Agent Scripts, Dispositions, Data Fields, Call Recordings, Dialer reports, Prerecorded answering machine Message, Send Premade Emails, Record Calls & More. World class support NO CONTRACTS - NO HIDDEN FEES - NO SUPRISES http://tmaxdialer.com


    Deskforce A Predictive dialer solution with an array of features, $250 flat rate. No extra per seat fees! Make your dialing campaign as informed as your adwords campaign.


    Freespee is a real time conversation cloud for marketers that places every phone and text conversation into its digital context. Marketers use Freespee to monitor, manage and personalise the communication experience of every conversation taking place through their desktop web, mobile web and mobile apps. Used across the world by leading brands such as Allianz, Lloyds, eBay, Virgin, Marriott Hotels, Peugeot, scaling to millions of conversations every month across 50 countries. The company was founded by Swedish software engineers in 2009, headquartered in London (UK), with offices in Paris (France), Berlin (Germany), and Uppsala (Sweden).


    Turns your cold call tracking sheet into a cloud-based light-weight CRM for your team of sales agents.


    MySalesDialerPro is a mbile and cloud based inside sales solution that offers a powerful mobile dialer and a cloud dialer,.


    A platform to run all aspects of all center's operations.


    Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.


    Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.


    BillingFinity is a call accounting software that allows to automatically track, record, and report how much time is spent on calls, see the call origin and destination, manage heavy volume calls, saving costs in bill back and locating fraud calls, identify telecom expenses. It also provides call volume and trunk usage graphs that help to keep customers telecom budget on track.


    Call Accounting Mate is a browser-based telephone call accounting solution with an integrated scheduler, emergency notification, and web server.


    Call Accounting is a call accounting software that features old call logs management, call detail report generation, and NADP compliance for all types of communications tracking.


    CallAnalyst provides the tools necessary to help businesses reach phone system resources, such as PBXs and key systems, helps businesses reduce costs and achieve faster ROIs and gain a clear picture of how the phone system is being used.


    The CallSquad Platform is a self-service outbound call center that allows companies to work with talented sales freelancers on demand.


    Calltrak is browser-based call accounting software designed using Microsoft technologies and incorporating SQL server database architecture with installations ranging, a telephone information management system (TIMS).