Best Outbound Call Tracking Software

Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. CRM integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls.

To qualify as an outbound call tracking solution, a product must:

  • Allow users to place calls directly from the platform
  • Track call interaction data

Outbound Call Tracking Software Grid® Overview

The best Outbound Call Tracking Software products are determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence) and placed into four categories on the Grid®:
G2 Crowd Grid® for Outbound Call Tracking
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    SalesLoft is helping transform companies into modern sales organizations. Our sales engagement platform helps teams set and execute on a cadence of phone, email, and social communications to follow consistently to convert more target accounts into customer accounts. The platform equips sales leaders with new capabilities to test, learn and adapt to ensure their sales reps execute on the most effective selling process for their account-based approach. SalesLoft also delivers access to an ecosystem of 3rd party software products allowing teams to perform all their sales engagement from one platform. The SalesLoft platform is helping sales professionals believe - in the process they’re following, in the product they’re selling, and in themselves - delivering a modern sales experience to their prospects and customers. Visit us at http://salesloft.com to learn more!


    Outreach, the system of action for sales teams, delivers performance and insights that result in higher velocity and more efficient selling. By automating and prioritizing all customer touch points throughout the sales process, Outreach triples the productivity of sales teams, and empowers them to drive more pipeline, book more meetings and exceed revenue goals. Outreach places actionable data intelligence at the fingertips of sales reps through a single, integrated view of all prospect-related information. Thousands of customers rely on Outreach to transform the sales process, drive collaboration between sales and marketing, and deliver higher revenue per sales rep.


    Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • Outbound Cloud Dialing • Inbound Call Handling • Automated Lead Nurturing • Real-Time Dashboard and Reporting


    The information shared via telephone conversations with clients and prospects is one of the most valuable assets that a company can leverage. To accommodate the growing need for sales team visibility, Gryphon developed a Sales and Marketing Effectiveness System, which provides sales managers actionable insights into the phone-based activities of reps from any phone, anywhere through a single pane of glass.


    InsideSales.com Predictive Playbooks is built for SDRs and AEs who want to build closeable pipeline fast! Predictive Playbooks does this by helping salespeople get a hold of more of the right people. InsideSales.com uses their proven A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way. A.I. that makes sense. Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help you build pipeline quickly. Wanna know which phone number or email address for a prospect is best based on others who have tried before? Wanna know the best time to call or email based on the experience of others? Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition. Cadence engine for all. A team of 10 or 10,000? No problem? Global team? No Problem. International calls? No problem. Legacy email server but still wanna use send tracked email? No Problem. Predictive Playbooks works side-by-side with your CRM and conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside your CRM ... wherever your reps work.


    ToutApp is the leading provider of sales software that helps sales teams streamline communications to close more deals. ToutApp’s robust email tracking, templates and analytics help sales teams increase overall engagement throughout the sales process. Founded in 2011, ToutApp has more than 90,000 salespeople using its platform.


    VanillaSoft is an industry-leading option for sales-focused inside sales software. With thousands of satisfied users in over 23 countries, VanillaSoft has served more than one billion leads to its users. VanillaSoft’s intuitive and easy-to-use inside sales software takes the best of CRM, Lead Management and Telemarketing applications to create the most productive phone sales environment available today. Whether you’re a small business or a large enterprise, the hosted VanillaSoft solution offers all of the features your inside sales force needs to be productive and successful. Inside sales teams and outbound call centers across a variety of industries use VanillaSoft to improve outbound call quantity and overall call quality. Whether you are a sales representative, appointment setter, or professional fundraiser, VanillaSoft has a robust set of features to help you increase your speed to lead, reduce list decay rate, improve management control, and increase productivity. Notable Features include: next-best-lead routing, logical branch scripting, progressive auto dialing, call-activity performance dashboard, and data prompts — to name a few.


    Unleash the Power of Professional Conversations. Truly is the all-in-one enterprise voice platform bringing rep productivity, global telephony, and realtime conversation intelligence together with one tool. Organizations use Truly to clean up their voice stack. Get more conversations and cleaner data for your team while saving on cost. As the only inbound and outbound voice solution, Sales and IT leaders alike love using Truly. Truly works everywhere, captures all your call data, and maximizes conversation quality with minimal support required.


    RingDNA is a complete sales acceleration engine for inside sales teams using Salesforce. RingDNA's Intelligent Dialer for Salesforce helps outbound sales reps use RingDNA to make more calls, connect with up to 400% more prospects and fully automate voicemails. RingDNA also improves inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. RingDNA also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.


    InsideSales.com Predictive PowerDialer is an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales. The application uses predictive models to make recommendations on the next best prospect and best contact method. In addition to advanced list prioritization, PowerDialer provides single-click dialing, pre-recorded voice messaging, email, inbound call routing, etc. Users can gain insight into what works and what doesn’t by analyzing detailed call reports and capturing activities to the CRM automatically. LocalPresence displays a local number to the user's prospects, which the vendor says can increase contact rates by up to 38% using phone numbers local to virtually every North American and European metropolitan area. According to the vendor, quantity of dials is important, but not as important as having more conversations that lead to qualified opportunities. ImmediateResponse automatically places new incoming leads at the top of sales reps' lists, so that they can respond immediately to hot opportunities. The vendor says customers find that a lead called within five minutes of requesting information is over 10x more likely to answer, and is 4x more likely to qualify.


    Autoklose is an all-in-one outbound sales automation platform. It features automated lead generation, drip campaigns, calendar scheduling, and CRM integration.


    Groove is the sales engagement platform that helps managers, reps, and operations sell smarter and increase revenue by as much as 25%. Our solution empowers the entire sales organization to plan and execute personalized outreach at scale with targeted campaigns, engage top accounts with smart account based sales features, and drive productivity using actionable analytics. We power industry leading sales teams around the world, including Prezi, Asana, HotSchedules, and many more. Features include: - Seamless integration with Salesforce - Account-based selling tools - Powerful, actionable analytics - Much more! For more information about Groove, visit www.groove.co.


    Tellwise is the most integrated, real time communication experience for you and your customers and prospects. Rather than send emails and waiting for them to respond or answer the phone, Tellwise creates a realtime collaboration for each email that you send. You can tell when customers are online and instant message and do live slide sharing instantly. Tellwise brings together the most important capabilities when communicating with your customers into a single cost effective platform.


    PhoneBurner is outbound sales software for teams of all sizes - featuring power dialing, lead distribution and sales acceleration. Our cloud-based software helps agents reach 4x more contacts per hour, and offers next-level lead management, tracking, follow-up, and conversion opportunities. - Power dial up to 80 contacts per hour - No connection delays. Period. - Nothing to install. Start dialing in minutes. - Leaves your voicemails - Sends your emails - Tracks email opens, link clicks, & attachment views - Manage, tag, categorize, sort leads with ease - Custom disposition sets automate pipeline management - Record calls - Transfer calls - Get advanced reporting and agent analytics - Dial from local area codes with Local ID - Retarget leads with ads around the web, Facebook, and Twitter - Automatically and intelligently distribute leads to your team Use our included CRM, integrate with Salesforce, or use our API for custom integrations.


    Call Box is the leading provider of phone call tracking solutions. The company's innovative software empowers over 100,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads. Call Box operates a proprietary network of over 75,000 human call reviewers who score phone calls to quickly discover everything that happened and identify important opportunities. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Home Services and Multi-Family industries.


    We’re in the business of enabling sales and success teams to communicate to their customers better, getting maximum value out of those conversations and building a coaching culture to learn and become more effective together. We achieve this by building and running a superb website, suite of desktop apps, a complex transcription and analytics platform, telco infrastructure with an audio/video pipeline, all to help bring coaching to the front of the business. We want to give teams amazing tools to become more effective and gain insight into previously hidden data.


    Enterprise phone service. Intelligent CRM integration. Powerful sales dialer. Level up your sales process with one-click PowerCall dialing, voicemail drops, automatic call logging, lifetime call recordings, and intuitive sales metrics, all integrated with your CRM. Boost your lead connect rate by 500% with automatic local presence dialing. Start making local or international sales calls in minutes with Kixie.


    As the highest rated telephony platform on the Salesforce AppExchange, and now the first native communications platform for Microsoft Dynamics CRM, DialSource is the leader in sales acceleration. With the latest version–DialSource Denali–users can streamline the entire sales process like never before. In addition to providing features such as blazing fast multi-line dialing, robust automation of 99.99% of sales & service activities, and intelligent lead prioritization, Denali comes equipped with Click-to-Call, Start-Stop Call Recording, and “Campaigns”–a feature that enables agents to streamline their call lists in a much more organized and sophisticated fashion.


    Yesware is an email productivity software for Gmail, Outlook, and Office 365 inboxes that helps over 800,000 users to send smarter, faster emails through tracking analytics and time-saving tools that scale personalized messaging. Yesware has the capability to sync engagement data to Salesforce, eliminating the need for manual email, call, and meeting activity logging, so users can spend more time on what matters.


    FrontSpin is the leading-edge sales communication software and power dialer. Their platform and power dialer implements your playbooks across all touchpoints, helping you engage with up to 3x more prospects and customers in less time, closing more deals and accelerating sales.


    ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity from 10% to 800%. Our Intelligent Sales Acceleration platform gives sales, lead generation, and marketing teams powerful tools to identify the right prospects, obtain accurate contact data, and enable accelerated communication using our sales connectivity optimization and lead nurturing solutions. Beware; one size does not fit all! Successful business lead generation programs require different sales acceleration tools for different sales roles - our platform provides all of them. Engage leads systematically across multiple communication modes and increase velocity at the top of the funnel while implementing your strategy at scale. TruCadence® does this and more, unlike any other sales cadence solution on the market. The patented cloud-based technology is built on the Adaptilytics® predictive intelligence engine, which identifies and prioritizes prospect lists ensuring your best sales leads are contacted first. Adaptilytics self-learns by analyzing more than 5 billion data points. For sales teams that want to enrich and improve CRM database ‘on-the-fly’, our Data Genie® delivers accurate contact data and intelligence from third party data sources directly to your CRM system.


    JustCall is a cloud phone system that integrates with your CRM or Helpdesk tool. You can make and receive calls directly from your CRM dashboard using click to call. Also, it automatically logs: -Outgoing calls -Incoming calls -Missed Calls with call back link -Voicemail recordings with call back link -Text messages With JustCall, you can distribute your incoming calls to your team members, your cell phone or landline. And, much more.


    ConnectAndSell connects B2B sales reps with hard to reach decision makers expediently and cost effectively. Our conversation enablement technology will connect you with a new name on your lead list every few minutes.


    PersistIQ makes your outbound sales more effective. Launch personalized campaigns with multiple touchpoints in minutes to get more conversations started from your cold leads. Eliminate common mistakes that plague outbound sales; leads falling through the cracks, misformatted emails, crossed lines of communication, forgetting to follow up, or getting the dreaded reply, “You reached out last week and we already scheduled a demo… #fail!” PersistiIQ’s powerful platform integrates into your existing workflow, CRM, and marketing automation systems. Personalization is key in selling and automation is key in productivity. PersistIQ lets you do both.


    Increase number of qualified leads. Reduce your sales cycle, close deals faster. Fileboard's sales engagement platform provides tools to increase the amount of meetings and qualified leads. Close deals faster by reducing your sales cycle, know when to reach out and who to connect with. Fileboard offers 3 main products: 1) Fileboard Engage, 2) Fileboard Workflow, 3) Fileboard meet 1). Fileboard Engage: Track engagement of your emails and content. Know when to follow up and make every conversation relevant. 2). Fileboard Workflow: Create sales communication workflows with email, calls and social making your sales team more productive and resulting in more meetings. 3). Fileboard Meet: Present with a simple url, no downloads and track if prospects are paying attention. Engage your prospects. Please request a demo to learn more about our products.


    Sudo is an AI platform that connects to all your data (email, calendar, and phone) and keeps all your Salesforce records up-to-date automatically. If it needs your judgment, it asks you a question. If you need something, you just talk to Sudo, and Sudo gets it done.


    LiveHive’s single, unified sales acceleration platform delivers advanced automation and deep buyer-based engagement analytics to give sales reps insights to advance sales opportunities and arm sales managers with visibility into team behavior, processes, and opportunities at every stage of the sales cycle. Using LiveHive’s sales acceleration platform, businesses are tripling sales rep productivity, increasing conversion rates by 36% and speeding quality connects up to 4x to lower their cost of sale and generate higher growth for the business.


    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.


    CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their inbound and outbound campaigns. Quick to install, it lets you make and receive calls directly in your browser within minutes of creating an account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to manage your queue and reschedule calls automatically. Choose a phone number from over 60 countries. Save money with competitive international connection rates and free minutes in every plan. Monitor your projects in real-time with daily dashboards, live listening, call recording and advanced reporting.


    Inside Sales Box is an all-in-one inside sales software to help businesses - big and small - manage, accelerate and engage their sales processes. Built by inside sales domain experts for inside sales teams, Inside Sales Box helps you engage with your prospects across the entire marketing and sales. It is built upon multimedia, advanced analytics, personalization, and gamification, to support high performance sales teams deliver predictable revenue, month after month.


    Salesforce Lightning Dialer gains back hours of productivity by communicating more efficiently with prospects and customers. It begins by logging details right from within Salesforce.


    Close.io is the inside sales CRM of choice for startups and SMBs. With built-in calling, SMS, and email - your team can communicate with prospects and customers all in one place.


    Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.


    Engage Campaigns gives your reps access to a library of marketing-approved email templates and nurturing tracks that they can use to connect with their prospects.


    Analytic Call Tracking by identifies the marketing channels that make your phone ring and has the flexibility to assign phone numbers to each marketing channel like Youtube, Google Places, Facebook, etc.


    Dialpad is better communications wherever you work. It empowers today’s Anywhere Worker™ to talk, text, make video calls, and meet online with customers and colleagues on any device. Today, 48,000+ customers trust Dialpad, including Uber, Vivint Solar, Betterment, Motorola Solutions, Stripe, Quora, Netflix, and 60 percent of the Fortune 500.


    FREE 7 day 5 seat FREE TRIAL - Easy inbound/outbound CRM Dialiranng system that allows an agent to dial up to 5 lines per available agent at the same time and take in bound calls. 3 way & transfer calls. Real time monitoring/coaching. Customizable Features Include: Caller ID, Agent Scripts, Dispositions, Data Fields, Call Recordings, Dialer reports, Prerecorded answering machine Message, Send Premade Emails, Record Calls & More. World class support NO CONTRACTS - NO HIDDEN FEES - NO SUPRISES http://tmaxdialer.com


    Deskforce A Predictive dialer solution with an array of features, $250 flat rate. No extra per seat fees! Make your dialing campaign as informed as your adwords campaign.


    Freespee is a real time conversation cloud for marketers that places every phone and text conversation into its digital context. Marketers use Freespee to monitor, manage and personalise the communication experience of every conversation taking place through their desktop web, mobile web and mobile apps. Used across the world by leading brands such as Allianz, Lloyds, eBay, Virgin, Marriott Hotels, Peugeot, scaling to millions of conversations every month across 50 countries. The company was founded by Swedish software engineers in 2009, headquartered in London (UK), with offices in Paris (France), Berlin (Germany), and Uppsala (Sweden).


    A platform to run all aspects of all center's operations.


    Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.


    Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.


    The CallSquad Platform is a self-service outbound call center that allows companies to work with talented sales freelancers on demand.


    Clientele helps Sales Professionals improve their sales process through no-download desktop sharing integrated with high-quality phone calls with support for recording and transcription. Sales Professionals can also use Clientele to easily set up prospect portal as well as track email opens and document views to gauge prospect engagement levels as well as hold high-quality audio/video calls with their customers.


    Intelliverse's Sales Acceleration software dramatically increases sales results by delivering speed, accountability, efficiency and predictability to the sales process. By using data-driven insights & real-time analytics, Intelliverse’s sales acceleration technology empowers salespeople to sell smarter and faster— ultimately driving high performance sales teams that accelerate sales and grow revenue.


    LIID is an application tha track client calls, emails and meetings automatically to CRM it enabling more accurate forecasting and analysis, while simultaneously freeing up salespeople to close more deals.


    MyOperator is a cloud-based call management system designed to provide call optimization solutions for businesses.


    MySalesDialerPro is a mbile and cloud based inside sales solution that offers a powerful mobile dialer and a cloud dialer,.


    PBXDom cloud reports can easily generate detailed reports of your telephone or call center activity from anywhere in the world; there is no need to purchase any additional software. You can achieve this by installing a collector of PBXDom and connecting your PBX or Call center to the computer that you installed this software on; that’s all there is to it. The collector software automatically receives your call information from your call center or PBX and then it sends that information to PBXDom’s server, then our server analyses the information in order to provide you with a variety of reports.


    Industry leading CTI call automation & call analytics. Robust mobile & KPI analytics capabilities w/ little implementation & development. Increase visibility of your call activity. Click to Dial, Screenpops & Dashboards. Ask about compatible providers. VoIP, CTI and Call Analytics, improving User Adoption and Productivity Call Analytics Reporting & Dashboards, Native in Salesforce and Salesforce 1 Mobile telecom solution w/ Click to Dial, CTI, and Call Analytics in SFDC & SF 1 Industry leading CTI call automation & call analytics. data you need, in realtime, completely automated. Phonami with gUnify, seamlessly manages call analytics in SFDC & SF. Call data is natively in Salesforce for Key Performance Indicators (KPI), Reports and Dashboards. Click to Dial in SF1 to VoIP. Compatible UCaaS phone providers: Phonami Cloud PBX, Broadsoft, Telesphere (a Vonage Co.), Simple Signal (a Vonage Co.), EvolveIP, iCore, Alteva & many more. Please contact us to see if your existing provider is compatible. KPI's sync with dynamic mobile Dashboards in Salesforce1. Mobility, Call Analytics and CTI Integration. Key Features: -CTI, Click to Dial, Screenpops, input Date, Time, & Duration of all In and Out calls using any device. Auto call logging into your SFDC and SF1 app. Add Subject, Tags, and Comments all without being in SFDC. -Connect calls to Objects (Leads, Contacts, Opportunities, Cases, etc.). -Integrates PBX, CTI, KPI and Call Analytics into Salesforce1 -Google Chrome Browser -Non Profit Discounts -Improves User Adoption -Reduce data entry -Realtime KPI's


    phunnl is the simplest automated phone solution for small business which helps answer customer's basic questions about your business and customer orders..


    Unlock the value of sales calls across your entire organization with Rambl, your inside sales phone system for growth.


    Sesui is the bright British innovators and creators of award winning call management software , tailor made to help make your multi-channel cloud communications run smoothly.


    TrackDrive is a Call Tracking Platform that is linked to your existing VOIP provider to manage your call tracking advertising optimization and call routing.


    TruCadence prioritizes users most qualified leads and sequence engagement via phone, email, and social media at an accelerated pace. Implement user’s strategy at scale, and increase sales productivity up to 800%. Revolutionize the sales process to bring in more revenue. We help you hustle and win! Our sales acceleration platform includes customizable sales cadence software, power dialers, predictive intelligence, and sales gamification so you can simplify your sales stack and save time. Now, sales managers can create optimized sales processes that take leads all the way through the sales pipeline. Avoid leads falling through cracks. Monitor every interaction with leads no matter the channel, deliver detailed reports on sales performance, and continually improve processes based on real insights.


    VoiceReach live conversation connects technology makes one-on-one phone outreach significantly more efficient, and help sales managers achieve breakthrough improvements.


    Voiptime Clould is an innovative cloud solution for sales by phone. The smart and intuitive Lead Management System helps to store all your contacts in one place and manage them easily.


    Kate from G2 Crowd

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