Product reviews software, or customer feedback software, allows e-commerce businesses to host reviews of products on their websites for the purpose of improving the e-commerce business experience. The software helps the merchant measure and improve customer satisfaction, identify unhappy customers, and get valuable insight from the buyers themselves. Product reviews software helps e-commerce websites engage with their consumers, understand customer behavior, and improve their product or service based on authentic feedback. Unlike Online Reputation Management software, of which there is confusion but no crossover with Product Reviews software, the latter software provides little monitoring or managing of reviews. Product reviews software integrates with e-commerce platforms and works alongside email marketing software and social networks.
To qualify for inclusion in the Product Review category, a product must:
Product Reviews reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.
Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly — data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe and Australia.
Yotpo is a customer content marketing platform that helps online businesses collect every type of user-generated content and use it to build a stronger brand and better customer experience. We help brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With our comprehensive solution and easy-to-use dashboards, you can understand what your shoppers think about your products and identify opportunities to improve customer experience. Yotpo integrates with the best eCommerce platforms and services such as Shopify, Magento, and BigCommerece, to maximize the power of user-generated content. An official partner of Google, Facebook, and Instagram, Yotpo has raised $101 million in funding and has over 300 employees globally.
Reviews.co.uk/Reviews.io is a Google-licensed review collection tool for companies to collect company & product reviews from genuine customers, then share these on Google. The service provides companies with insightful feedback on themselves as a company, and the products that they offer. Features include: Automatic review collection and review publishing; Review photo collection and publishing; Google and Bing Seller Ratings; Google Shopping ads. Reviews.co.uk also includes Rich Snippets which can improve CTR and attract targeted users. Users can create Facebook review ads, Google review ads and carry out sentiment analysis. Unique on the market is our Third Party Review Management tool, which allows you to manage your online reputation not just in Google, but across a range of other sites like Facebook, Tripadvisor, Yell, Yelp and more. By directing a percentage of your customers to write reviews on these sites, you'll start to see more consistency in your online reputation across the whole web. Display your reviews on your website with a wide range of beautiful customisable widgets, meaning your customers can read reviews directly on your website without leaving. Adding product reviews to your product landing pages gives your potential customers the information they need on product suitability right on your website. The more information available, the less chance of a bounce and the more chance of a sale. To help with review solicitation, Reviews.co.uk provides fully customized review invitations for companies to send out. Review collection pages are mobile ready and the process itself is kept simple for maximum participation from customers. Once received, reviews and star ratings are displayed on Google and Bing as a direct link to the company page. Reviews are also displayed on a company's profile page on the Reviews.co.uk website. It is here that companies can reply to reviews individually. Collecting reviews is paramount to the success of your business online. For more information on how collecting reviews in Google can help you, read our Ultimate Guide to Google Reviews blog post at https://blog.reviews.co.uk/google-business-reviews-ultimate-guide. Sign up for a free trial at https://www.reviews.co.uk/business-solutions in the UK or https://www.reviews.io/business-solutions for other worldwide locations.
TurnTo provides the next generation of customer content solutions to top merchants and brands. With a unique suite of 4 innovative products that work beautifully together - Ratings & Reviews, Community Q&A, Visual Reviews, and Checkout Comments - TurnTo produces more content of more different types, delivering greater conversion lift, better SEO, and deeper merchandising insights. That’s why eCommerce leaders like Saks Fifth Avenue, Newegg, Sur La Table, and GNC, and brands like Cole Haan, Jockey, and Clarins rely on TurnTo for their customer-voice programs.
Empower your customer advocates. PowerReviews works with more than 1000+ brands and retailers to help increase sales by empowering the voice of your customers. Our product suite includes the following: - Ratings & Reviews - Question & Answers - Syndication - Social Suite - Analytics & Insights - Product Sampling - Seller Ratings
We help manufacturer brands monitor key e-commerce data on Amazon, Walmart, and other major retail sites. Our software will track the following information daily on a per SKU level: * Product reviews on Amazon and most other major retail sites * User questions on Amazon and most other major retail sites * Buy box (merchant, availability), 3P prices, and sales rank * Product content (title, images, bullet features, A+ status) * Search rank position Once signed up, you'll be able to access the raw data and also get timely notifications. Key features include: * Email alerts for new reviews and questions with ability to filter reviews by stars for the entire team * Ability to set MAP prices and get alerts when prices are violated * Ability to export all data (reviews, questions, prices, search) Contact us for a demo to learn more and start your free trial!
Verified Reviews is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Verified Reviews Facebook app; social sharing
eKomi, The Feedback Company is the only Goldman Sachs-backed independent provider of transaction-based reviews & ratings. As a Google worldwide partner, eKomi has gathered & published over 50,000,000 reviews for customers using its groundbreaking social commerce technology. eKomi generates seller ratings, customer reviews, product reviews & social recommendations, to create viral effects on websites, social media, and search engines which allow for a successful revenue generating impact for businesses. All reviews are checked via algorithm and manually before getting published on our clients' Trust Pages, and on Google, Bing, Yahoo, and Facebook. We have developed the most varied and innovative review generation methods which allow our clients to request feedback from any and all of their clients, a fact which is reflected in our high response rates. We collect more and better reviews than any other company in the business, which is why working with eKomi represents the best return on your investment.
We use client's reviews to get them stars in Google search results. We can aggregate reviews from anywhere and use them so that client's webpages get stars in Google search results. Google search results with stars get more clicks. We have integrations with Google My Business, Google+, Twitter and Facebook so that when a good review is received it can be posted about on social media.
Shopper Approved is the fastest growing customer rating and review service in the United States, though we serve clients world-wide. Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have attributed to our success. For two years in a row now, Shopper Approved has made the Inc 500 list as of the fastest privately owned companies in America. The company placed #192 in 2016 and #368 for 2017. There's a reason why companies like 1800Contacts.com, B&H Photo, Quicken Loans and 1800Flowers.com choose Shopper Approved for their customer ratings and reviews.
Our Story Reviews should be easy and affordable: That's our vision. In 2013, TrustSpot co-founders Ryan Haidinger & Larry VanDenHandel were managing medium sized eCommerce companies and hated the existing review solutions available. They knew that reviews and user generated content were a pillar of growth and conversion rate optimization, but found the status quo of review solutions to be not only overpriced; but poorly designed. Whether you're an eCommerce store, a mortgage company, an online service, or an offline service: you will love our review solution because it's built by business owners for business owners. That's our guarantee. If you're a small business, its imperative to run a lean operation to make sure dollars are spent in the right spots to maximize ROI. Other review solutions come with 3 common frustrations: Lack of Features, High Price, and Poor Support. Our vision is to provide a robust, feature rich marketing system that's affordable, hands off, and provides immediate access to amazing support. TrustSpot was founded in 2015 to delivery this vision. While other companies primarily invest in sales personnel to give companies "the hard sell" and try to mislead people into signing long contracts; We invest in R&D and support. Our competitors cost $600+ per month because their staff is 90% sales; their life goal is to do whatever it takes to get you locked into a contract, cash their check, then vanish. We invest in support and great features: not an army of salesmen. That's the TrustSpot difference and we're proud to be the only review platform with 365 day live chat and never require contracts. Despite being a "new entry" in the market, TrustSpot has established itself in the reviews industry for both company & product reviews to take on the incumbent giants. It just goes to prove that by offering a good product, pricing, and customer service - anything is possible.
Bravo enables marketers to instantly capture video from customers, users and fans - right over the web. Companies such as Indeed, Act-On Software and Pearson are using Bravo to launch user generated video campaigns, including video testimonials, video contests, customer stories, product reviews and more. Loved for its beautifully simple interface, Bravo can capture video from any browser, smartphone or tablet.
FeedbackFive, the inventor of automated feedback management for Amazon merchants, gives sellers the power to proactively manage their feedback scores and product reviews. Developed by eComEngine, LLC, FeedbackFive helps merchants to automatically solicit feedback and product reviews from customers, review negative and neutral feedbacks and product reviews received, monitor trends, and more. FeedbackFive is a proven Amazon feedback and product review software, trusted by merchants worldwide since 2007. Available on many Amazon marketplaces. Amazon.com, co.uk, .de, .fr, .es, .com.au, .in, .mx, .ca, .it For a Free Trial, visit www.feedbackfive.com.
Our comprehensive Customer Loyalty solution delivers full online, in-store, and app-based loyalty functionality to help engage customers and motivate them to choose your brand no matter where they are shopping. Our experience based approach to loyalty empowers you to reward your customers throughout the customer journey--from purchasing to writing reviews, referring friends, connecting to your social media channels and much more--to build genuine, lifelong loyalty.
brainer is an-easy-to-use app that empowers companies to increase the number of online customer reviews as well as enhance the quality of their online reviews. Our user-friendly tool sends a simple text message requesting a business review when customers are at the peak of their satisfaction-- directly after receiving service. We use this to your advantage, as brainer sends a simple text message such as, ‘Were you satisfied with the service provided by [insert your business name]?’ If the customer selected 'yes,' brainer delivers them to a one of the review platforms of their choice. If the answer is ‘no,' the review is sent to you as a feedback, giving you a chance to provide additional customer service and leave each customer completely satisfied. Simply put, brainer delivers positive reviews to your business which helps solidify your online reputation. With brainer, get business discovery with the power of online reviews.
EmbedReviews is a platform for managing Facebook Reviews. It allows you to generate and display Facebook reviews on any website. It can get all the Facebook reviewers and setup an autoresponder that can automatically reply to every review with a text, link or an image.
FeedbackTuner provides an all-inclusive platform for Amazon sellers to create, manage, and optimize automated email campaigns. Built-in analytics in a user-friendly dashboard allow sellers to track the data behind seller feedback statistics. Customizable parameters allow users to personalize pre-made templates and translated messages for international marketplaces.
Lipscore is one of the most effective ratings and review plugins in the world. On average more than 20% of end customers across all sectors and all countries leave a rating and/or review using our software. In addition we enable you to act on the feedback given through carefully tailored features like the Support Trigger to make sure that you grab every opportunity to make each customer a returning customer.
Qna Dog is a Customer Feedback Software for Product Managers to get Quick & Real time feedback from Users on Websites and Apps. Product Managers are able to use the Real time Feedback to make better decisions during Product Launch, Innovation, A-B testing, RoadMapping, Feature Prioritization and other important Product Management Functions. Become a Customer Feedback Driven Company !
Review Central is the best product on the market that collects and organizes your product reviews. This makes it easy for your support team to contact customers and resolve issues. Encouraging quality reviews will inspire buyer confidence and increase the sales of your products.
ReviewEdge allows businesses to easily send review requests to their customers by text or email. Our review process makes it simple and fast for customers to leave a 5-star review on the website of your choice. We allow you to fully customize your surveys and judge the sentiment of your customers to try and increase your businesses reviews. Our partners can track everything on a convenient cloud-based dashboard.
Rising Star Reviews helps local businesses get more 5-star reviews from happy customers, and gets private feedback from all other customers. Local business owners and managers enter a customer's name and email in the system, then the system takes care of the rest. The system emails customers, asking them to rate the business. Customers who give the business a high rating are sent to the public online review site of the business owner's choice to write a 5-star review. Customers who give the business a mid to low rating are asked for feedback instead of being sent to a public review site. The customer's feedback is then emailed to the business owner, who can make improvements to earn more 5 star reviews from similar customers in the future. Unlike other reputation management software companies, Rising Star Reviews is 100% focused on the one solution local businesses need the most: asking customers quickly and easily for reviews, and pre-screening customers to get reviews only from happy customers and private feedback from the rest. By focusing exclusively on pre-screening reviews, Rising Star Reviews offers the best, most highly optimized product on the market for the lowest price point, affordable even on a small business budget.
WizVille is a cloud-based Customer Feedback solution for networks of stores. It offers retailers a complete suite of tools that help them monitor and improve the Customer Experience in real-time. Our solution is used by major French and international retailers (Etam Group, Monoprix Group, Le Duff Group, 5àsec Group etc.) and is exposed to millions of consumers every month. Contact us for more info --> firstname.lastname@example.org
ResellerRatings is a retail commerce reviews site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. The ResellerRatings Suite of tools provides a full spectrum UGC solution from product reviews, seller ratings to visual marketing.
xSellco Feedback helps you target positive feedback by requesting reviews from happy customers. The software enables you to increase your seller rating on Amazon, eBay and Trustpilot by requesting feedback on the right products, from the right customers, at the right time. Tailor feedback requests to target orders by SKU, product type, on-time delivery, destination and much more so you can increase your positive reviews, boost sales and grow your business! Better feedback, better sales!