Quality management software (QMS) helps businesses assess and maintain the integrity of produced goods and customer experiences. A QMS typically delivers features such as inventory inspection records, documentation and reporting related to undesirable events (e.g. complaints, defective merchandise), corrective or preventive action forms, and process automation assistance to minimize deviation. QMS tools often integrate with product lifecycle management software, and many products integrate with or provide some features of governance, risk, and compliance software to ensure equipment, working conditions, and processes meet necessary regulations. Manufacturing and supply companies can utilize QMS products to audit the production process from start to finish, avoid a wide variety of potential hazards and issues, and increase revenue through repeat business from satisfied clients.
To qualify for inclusion in the Quality Management Software category, a product must: