Remote desktop software allows a user to seamlessly connect to and interact with a computer in another location via an internal network or the internet. Remote desktop software enables the user to see and control a connected PC or laptop as though they were sitting directly in front of it. Remote desktop software is helpful for things like collaborative work, technical support, and demonstrations. The main difference between remote desktop and screen sharing software is that screen sharing allows users to literally share their screens for the purpose of presentations or web conferencing. Remote desktop, on the other hand, offers a full set of features for actual remote use, which is handy in the case of tech support calls or away-from-the-office computer use. The main difference between remote desktop and VDI software is that with VDI, the user can actually access their company’s network, verified by user identification and authentication. VDI allows the user’s computer to access network resources and servers from another, remote location. Remote desktop software is less comprehensive and simply replicates the desktop experience. Remote desktops are used by support technicians and professionals who remotely configure data centers and other industrial applications. There are two major categories of remote desktop software: operating-system-based and third-party solutions. The OS-based solution is provided by the same company that provides your business’ OS, which means that it is baked right into the system. Third-party solutions equals ease of use: you just download the program and have the program run, troubleshoot, and support the software for you.
To qualify for inclusion in the Remote Desktop category, a product must:
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TeamTeamViewer provides easy-to-use, scalable, and secure software to connect to and monitor any device, anywhere in the world. From desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices, TeamViewer allows you to service and support the widest array of platforms and technologies. TeamViewer offers instant, secure access to any device, anywhere in the world. We’ve developed solutions that are as simple as possible for both support technicians and end users. No pre-installed, IT-administered software needed to receive help No complicated steps for people receiving support Enjoy cross-platform connections with support for Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows Phone, and BlackBerry Manage settings of your devices centrally, and use secure access controls to connect to unattended devices No port configurations or firewall hassles By cutting out unnecessary steps and complex configurations, your support team can focus their energy on solving problems and increasing productivity instead of struggling to connect with a customer in need. Seamless Integration Pre-built integrations with the world’s top IT-enablement platforms for simple, seamless deployment and continuous improvement. Amazon WorkSpaces Avira Freshdesk/Freshservie IBM MaaS360 Jira Microsoft Active Directory Microsoft Dynamics Microsoft Intune MobileIron Ninja Salesforce ServiceNow Synology NAS Devices ThingWorx Zendesk Bank-Level Security Cybersecurity is a constant concern, and your help desk is the hub of all security activity. Your remote sessions are secured by RSA 2048 public/private key exchange, AES (256-bit) end-to-end encryption, and configurable options like two-factor authentication, trusted device approval, master whitelists, and more. Manage Devices & Users Seamlessly Take control of your devices and users from one central dashboard that allows you to easily assign and revoke permissions. Install updates, assign licenses, and configure settings on any device, regardless of whether it’s attended or not. Any Device, Any Platform, Anywhere TeamViewer’s remote access solution supports all devices across your enterprise where connections are needed, whether that’s desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or unattended devices like servers and IoT devices. Work with any device, regardless of operating system or device status. Multi-User Remote Support Sessions Collaborate with other technicians to solve complex IT issues, with bi-directional desktop sharing and fast file transfers up to 200 MB/s. No lag, no stuttering, no telling users where to click so you can focus your energy on offering the best solutions. Simplify Ticketing With Servicecamp Enable seamless ticket intake and troubleshooting with custom intake forms, internal team notes, simple escalation, and the ability to launch a TeamViewer remote support session or video conference directly from the ticket. The best part? Servicecamp is included with TeamViewer Premium and Corporate accounts.
ConnectWise Control, formerly ScreenConnect, is a fast, reliable and secure remote support, access and meeting solution. Connect instantly to provide on-demand remote support or establish unattended access to repair computers, provide updates, and manage machines. ConnectWise Control includes the same features as competing remote control solutions.
Bomgar Remote Support is the #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. More than 15,000 organizations in all vertical markets around the globe use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar is privately held with offices in Atlanta, Austin, Jackson, Los Angeles, Washington D.C., Frankfurt, London, Paris, and Singapore. Connect with Bomgar at www.bomgar.com, the Bomgar Blog, or on Facebook, Twitter and LinkedIn.
GoToAssist Remote Support is the choice of IT professionals demanding robust, easy-to-use remote support. With GoToAssist Remote Support, you can resolve technical issues by instantly delivering web-based support to customers, end users, unattended computers and servers. Key Features: Unattended Support Collaboration File Transfer Remote Diagnostics Security (2FA, SSO, and AD Sync)
VMware Workstation Player allows you to run a second, isolated operating system on a single PC. With many uses ranging from a personal educational tool, to a business tool for providing a simplified experience to run a corporate desktop on a BYO device, Workstation Player leverages the VMware vSphere hypervisor to provide a simple yet mature and stable, local virtualization solution.
Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software Goverlan Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With Goverlan you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management
Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that people love to work with. Drive security, speed, and productivity through your organization while reducing risks for your IT department. Join over 300,000 users in more than 130 countries who enjoy Remote Desktop Manager.
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.
Third-party (or vendor) remote access is the greatest threat to enterprise network security. SecureLink is designed and built for one purpose -- to provide the best possible third-party remote access solution. For highly regulated enterprise organizations, this means securely managing vendor remote access while controlling permissions, ensuring industry compliance, and creating audit trails. For technology vendors, this means efficiently providing remote support to customers while decreasing time to resolution, scaling to meet demand, and reducing liability.
Splashtop Business Access is a remote desktop solution for business professionals and teams. Centrally manage users remote access. Individuals and teams can remotely access their own computers and shared computers with any device using Splashtop Business Access. Remotely access your Windows and Mac computers from practically any device: Windows, Mac, iOS, Android, and Chrome browser/Chromebook. Just install Splashtop Streamer on all the target computers you want to remote to and Splashtop Business app on all the mobile devices or computers you want to remote from.
MobaXterm is your ultimate toolbox for remote computing. In a single Windows application, it provides loads of functions that are tailored for programmers, webmasters, IT administrators and pretty much all users who need to handle their remote jobs in a more simple fashion.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Rocket Blue Zone Terminal Emulation solutions provide a cost-effective alternative to your aging emulator–including flexible licensing to meet the needs of today’s mobile workforce, comprehensive security, and significantly reduced total cost of ownership over time.
Amazon AppStream 2.0 is a fully managed application streaming service. You centrally manage your desktop applications on AppStream 2.0 and securely deliver them to a browser on any computer. You can easily scale to any number of users across the globe without acquiring, provisioning, and operating hardware or infrastructure.
Award winning PC-Duo provides fast and reliable PC-PC remote control and remote access over LAN/WAN and internet connections. The famous PC-Duo reliability and performance makes it ideal for all environments including conventional PCs, thin client devices and fully virtualized desktops.
RemotePC allows you to access and manage your far away computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application is installed on it. You can login to your office or home computer, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.
Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.
SaleMove creates omnichannel customer engagement solutions that enable companies to identify and segment high-value website visitors, communicate through live chat, audio, and video chat, and leverage visual context through CoBrowsing and Live Observation - creating deeper, more meaningful conversations that lead to increased sales and improved customer support.
Supremo is a powerful, safe (thanks to the AES 256-bit encryption) and complete solution for remote desktop control and support. It is constituted by one executable file, so it doesn’t need any installation and allows you to access a remote PC/server or host a Meeting in just a few seconds.
Cloud Management Suite is a Predictive IT Management solution, delivered from the cloud, that enables the IT Department to manage all devices inside or outside the network without the need to deploy agents. Cloud Management Suite provides patch management (Microsoft and third-party), remote control, inventory, reporting, and software distribution features.
Mountain View supports all of the TR-069 specification, including the most recent Amendment 5 and TR-181 data model. As part of the initial device pairing process, Mountain View “walks” the device’s data model and dynamically learns every parameter that is supported on that device type. Once paired, every parameter can then be viewed and configured through Mountain View’s Engineering User Interface.
MyCloudIT is a turnkey automation and management solution to deliver desktops and applications in Microsoft Azure. Move to the cloud quickly and simply with remote desktop services (RDS) technology on Microsoft Azure Infrastructure-as-a-Service. Optimize IT costs and performance with intelligent automation and monitoring tools from a single pane of glass.
Support end users and unattended devices with remote keyboard, video and mouse control, integrated file transfer, and a variety of remote management capabilities. Automate routine tasks with built-in scripting and improve collaboration with the ability to run multiple concurrent connections to a single device. Improve incident resolution with Netop Remote Control. Cross-platform and multi-device support allows organizations to consolidate remote support tools and improve efficiency while complying with GDPR, HIPAA, ISO, PCI, and others. Netop Remote Control is a scalable solution for organizations with 5 or 500,000 devices who need high security and want improved efficiency. Features REMOTE CONTROL Real-time, seamless control over an end user’s screen, mouse and keyboard; Intel VPRO operations FILE TRANSFER & SCRIPTING Full-featured drag and drop transfer, automated file transfers and inventories with easy scripting REMOTE MANAGEMENT Manage services, command prompts, registry events, software & hardware information WEB-ENABLED GATEWAYS Connect quickly beyond your LAN and allow secure third-party access into selected network segments SECURE ACCESS Multi-factor authentication, customizable security parameters, and complete session recording LOGGING Complete screen recording, log over 100 events, manage logs centrally, at the client or at the supporter