Remote monitoring and management (RMM) software is used for network management and asset monitoring for IT systems. These tools provide visibility over connected endpoints, actions taken, and network performance. These tools are used within IT departments to ensure remotely connected IT assets are standardized, performing optimally, and operating in accordance with standards. RMM tools typically come with features that allow IT professionals to track issues, monitor systems, allocate tasks, and automate maintenance jobs.
RMM software can help businesses gain insight into the performance, health, and status of their various IT assets. They can also help IT professionals discover new assets, detect issues and resolve them remotely. With properly maintained remote monitoring, businesses will improve both network performance and network security.
To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:
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NinjaRMM is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, Backup and more.
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
Managed Workplace is a complete remote monitoring and network management platform with powerful, integrated security tools and services. With Managed Workplace, service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack — all from a single dashboard. Managed Workplace brings a cost-effective, multi-tenant security lens to remote monitoring management — enabling MSPs to grow their business, differentiate their services, and build customer loyalty.
Addigy provides the leading cloud-based IT Management Platform specifically for managing your Apple ecosystem, including all Macs and iOS devices. Our extremely intuitive platform empowers Apple IT administrators to deliver real-time service to their users regardless of geographic location while providing a robust administrative framework at scale. Leveraging Addigy, Apple IT administrators can provide: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile & Configuration Management, and so much more.
SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offer powerful platforms with a tailored experience built for your business needs. Key features include... • Integrated single pane of glass, bringing everything you manage into one console • Simple, powerful automation leads to premier scalability for even the largest or most complex clients • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user • Integrated service desk to create tickets, customize billing, and effectively run your IT services business • Robust out-of-the box reporting to prove value to your clients • Flexible on-premises or hosted implementation for security and ease of use Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models. Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.
Through Pulseway's apps or a web browser on your mobile device, you can restart services, issue commands, check utilization, restart systems, check disk space, and work with individual files without rushing back to your computer to do so. And you're not using a high bandwidth remote desktop session to do it either. You have instant and complete access to every Pulseway-enabled system on your network from anywhere. Pulseway's solution doesn't end with simple system up/down monitoring or with a "look but can't touch" view. Immediate alerts notify you so that you'll be the first to know when something goes wrong on your critical systems. As an administrator, you have full access to all services, file systems, command windows, and performance data. There's absolutely no administrative task that you can't perform. And you can automate your first line of defense by specifying alert conditions to trigger tasks such as restarting a process or running a script. Additionally, you can run command line scripts, batch files, commands, or PowerShell cmdlets to gather more information or to remedy a problem. By customizing monitoring and alerting on each system, you don't have to settle for a canned or out-of-the-box solution. Accept the defaults if you want or fine-tune each system to alert the way you want. Pulseway also enables you to monitor your applications using the REST API or the Cloud API. Display key runtime parameters, stats and use Web Hooks to interact with the monitored instances in real time. Send notifications when runtime parameters are out of bounds, errors occur or on any other events worth knowing about. Start managing embedded systems, websites, applications, backup scripts and more using any programming or scripting language there is.
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!
Remote monitoring and management (RMM) or network management software is a type of remote IT management software used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues, etc.