Salesforce channel partners work with Salesforce to resell its products and services, often with customizations specific to each individual buyer. In addition to the value-added reselling of these tools, many Salesforce channel partners also offer implementation services. In situations where partners do not offer those services, buyers can utilize the services of companies that specialize in software implementation to assist with installation and training. For additional support, businesses can turn to Salesforce consulting firms. Salesforce is typically utilized by those in client-facing roles, such as sales or customer service teams. Salesforce offers various solutions to streamline communication with clients and keep track of accounts such as Salesforce CRM, Service Cloud, and Customer Portal.
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