Salesforce Community Cloud is a online community management software that enables businesses to create and manage online communities for customers and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where customers can communicate with each other and provide information on support issues. In this model of customer service, agents are more likely to handle complex issues which cannot be solved within the online community. Salesforce Community Cloud consulting services assist clients with configuring and deploying this program. In addition to implementation, some of the providers in this category assist with additional training or support related to Salesforce Community Cloud, as well as other IT consulting services or implementation services such as Workday consulting.
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