Service Desk Software Features

Compare Service Desk products to see how they stack up against one another based on the features that matter to you. Sort the list to discover which products meet your specific business needs and compare products you are interested in to find the best fit. You can read more about all Service Desk software here.
Showing 25 out of 83
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Product
Knowledge Base/Ticket Integration
Automate Ticket Routing
Multi-Channel Access
Surveys
ServiceNow
3.9
(503)
Samanage
4.4
(386)
Freshservice
4.6
(320)
BMC Remedy
3.6
(214)
SysAid
4.3
(158)
GoToAssist
4.3
(114)
Not enough information from GoToAssist
EasyVista
3.9
(70)
Not enough information from Ivanti Service Manager, powered by HEAT
Track-It!
3.5
(67)
Not enough information from VMware Service Manager
Kaseya VSA
3.9
(53)
Vivantio
4.0
(47)
Not enough information from BMC FootPrints Service Core
Not enough information from CA Service Management
Not enough information from SolarWinds Web Help Desk
Agiloft
4.5
(23)
Incident IQ
4.2
(20)
Not enough information from BMC Remedyforce
C2 ATOM
4.2
(19)