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Service Desk Software Features

Compare Service Desk products to see how they stack up against one another based on the features that matter to you. Sort the list to discover which products meet your specific business needs and compare products you are interested in to find the best fit. You can read more about all Service Desk software here.
Showing 25 out of 92
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Product
Knowledge Base/Ticket Integration
Multi-Channel Access
Surveys
Automate Ticket Routing
ServiceNow
3.9
(511 reviews)
Samanage
4.4
(438 reviews)
Freshservice
4.6
(350 reviews)
Jira Service Desk
4.1
(311 reviews)
Spiceworks Help Desk
4.3
(262 reviews)
BMC Remedy
3.6
(217 reviews)
SysAid
4.3
(171 reviews)
Cherwell Service Management
4.0
(123 reviews)
RescueAssist
4.2
(116 reviews)
Not enough information from RescueAssist
EasyVista
3.9
(70 reviews)
Ivanti Service Manager
3.8
(70 reviews)
Track-It!
3.5
(69 reviews)
vFire
4.0
(64 reviews)
Not enough information from vFire
Kaseya VSA
4.0
(50 reviews)
SunView ChangeGear
3.8
(50 reviews)
Vivantio
4.0
(47 reviews)
Not enough information from BMC FootPrints Service Core
SolarWinds Web Help Desk
3.8
(35 reviews)
Not enough information from SolarWinds Web Help Desk
CA Service Management
3.9
(31 reviews)
Not enough information from CA Service Management
Incident IQ
4.2
(24 reviews)
Agiloft
4.5
(22 reviews)
BMC Remedyforce
3.3
(19 reviews)
Not enough information from BMC Remedyforce
C2 ATOM
4.2
(19 reviews)